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Building a Virtual Customer Service Representative

This Technology Guide examines the Virtual Customer Service Representative vCSR, a new kind of customer-centric software platform that automates a selected set of customer service and sales functions for both the customer and the customer service representative. The vCSR platform integrates new technologies such as speech recognition, natural language understanding,...

Tags: Customer Service, Customer Service Representative, TechGuide, Virtual Customer Service Representative Platform, Guide, Sales Strategy, E-mail, Product Marketing, Customer Relationship Management (CRM), Real Estate, Interactive Voice Response (IVR), Sales, Online Communications, Marketing, Enterprise Software, Software, Business Operations

White papers 2001-04-15

A Practical Guide to the Right VPN Solution

This Technology Guide is written for Business and for IT Managers at small to medium-sized businesses who plan and implement the network infrastructure for their businesses. The Guide is primarily for IT and networking managers who are selecting VPN solutions. It is written to help the reader navigate the VPN...

Tags: TechGuide, Guide, VPNs, Network Security, Networking, Telecommunications, Security

White papers 2001-01-01

Real Time Video on the Internet

The long time promise that the new, digital, multimedia-based networks will expand the availability and reach of video to virtually everyone has reached the point of fulfillment. Network users are now intently pursuing applications that have been previously undeliverable, including both live and archived video. Video serving on the Internet,...

Tags: Internet, Network, Video, TechGuide, Network User, Corporate Communications, Marketing

White papers 1997-01-01