tech-support outsourcing Resources

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ZDNet Resources

Tech-support outsourcing is never the right thing to do: Tech-support outsourcing is never the right thing to doSBC support not degraded by overseasSBC has always had a policy of refusing to give a full answer on tech support questions. Once, since they moved tech support overseas, they did actually answer a question for me, so I can say...; Tags: tech support, outsourcing, SBC, job, Tech-support outsourcing; Discussion threads 2005-11-20
Tech-support outsourcing is never the right thing to do: San Francisco Chronicle reporter Mike McPhate recently spent time in Nodia, India, talking with some SBC call-center workers outside the office where they help North Americans with Web connection tech issues.Several workers McPhate talked with related horror stories of the name-calling and insults several North American callers had thrown their...; Tags: HEALTHCARE, Tech-support outsourcing, outsourcing; Blog posts 2005-11-19

Additional Resources

Inside India's CAPTCHA solving economy: No CAPTCHA can survive a human that's receiving financial incentives for solving it, and with an army of low-waged human CAPTCHA solvers officially in the business of "data processing" while earning a mere $2 for solving a thousand CAPTCHA's, I'm already starting to see evidence of consolidation between India's major...; Tags: CAPTCHA, Dancho Danchev; Blog posts 2008-08-29
Green Plug snags heavy hitter for board: Who says green tech isn't rocket science? Starting Sept. 1, green tech start-up Green Plug, which is pushing for the concept of a universal power converter, has appointed former White House advisor George Keyworth as the chairman of its board of directors. Keyworth was Science Advisor to...; Tags: Green Technology, White House, Board, Corporate Governance, Business Operations, Corporate Law, Heather Clancy; Blog posts 2008-08-29
The biggest health tech story of our time: It's the sort of work politicians have been doing for decades, only with much greater depth, because the database is deeper, and with a purely scientific motivation. by Dana Blankenhorn; Tags: Study, Health Care, E-health, Healthcare, Vertical Industries, Storage, Benefits, Databases, Enterprise Software, Software, Hardware, Human Resources, Data Management, Dana Blankenhorn; Blog posts 2008-08-29

Empower your people: It's the beginning of the year and I'm going out of my mind. Even though we've added my position of "Technology Director" and I don't have to teach anymore, we're still not exactly overstaffed on tech here in the district. I'm supposed to be handling curriculum and designing...; Tags: SiS, E-mail, Workforce Management, Online Communications, Human Resources, Christopher Dawson; Blog posts 2008-08-29
Mobile access to your SIS: Several student information system SIS vendors offer to sync data with a Palm Pilot or Windows Mobile PDA. This is a handy feature for teachers on field trips, assistant principals stalking the halls, etc. It's fairly limited in it's utility, though since it generally only provides a static...; Tags: Mobile, SiS, Advertising & Promotion, Marketing, Christopher Dawson; Blog posts 2008-08-29
My father, the casemodder: I love hearing about these wacky aesthetic computer modifications that people do. While a lot of them definitely have the "cool" factor, most aren't exactly useful or practical. But when I heard about one particular "casemod" from one of my readers, I was intrigued. It just so happened that this...; Tags: Jason Perlow; Blog posts 2008-08-29
Novell: Quietly developing some momentum: Novell's fiscal third quarter was notable for reasons beyond Linux sales and its core product line. Novell's most recent quarter was the sixth consecutive one that topped expectations. That consistency may mark the days where Novell becomes something more than an afterthought. Now it's no coincidence that...; Tags: Novell Inc., Linux, Operational Accounting, Operating Systems, Open Source, UNIX, Software, Finance, Larry Dignan; Blog posts 2008-08-29
FBI warns 'electronic Pearl Harbor' possible: FBI warns 'electronic Pearl Harbor' possibleWake Up!Just when are the public and the goverment ever going to realize that there is ABSOLUTELY ZERO SECURITY when it comes to computers? It makes no sense for banks and any goverment agency to have their networks connected to the internet. How many more...; Tags: Federal government, INTERNET, PRODUCTIVITY, Financial services, Pearl Harbor, FBI; Discussion threads 2008-08-28
Comcast takes broadband cap plunge; Other carriers likely to follow: Comcast takes broadband cap plunge; Other carriers likely to followHmm, I wonder how long it will take the torrent abusers...... to reach that cap and get kicked? Not talking about the ones who get movies and software and games all illegally but the ones who serve this stuff up?...; Tags: Broadband Internet, Network technology, Corporate communications, Comcast Corp., broadband cap, broadband, stat; Discussion threads 2008-08-28
What SaaS can teach us about customer service: What SaaS can teach us about customer serviceGood Advice!As someone actively engaged in the software as a service industry, I can confirm that Archie Black's advice is spot on. I work for PayCycle, an online payroll company that embodies the SaaS model. Our customers don't make distinctions between...; Tags: Software as a Service (SaaS), cloud computing, Product marketing, customer service, software-as-a-service, customer satisfaction; Discussion threads 2008-08-28
Google, Mozilla extend search box deal: That little Google search box in the upper right part of your Firefox browser will be sticking around through 2011, according to Mozilla. Mitchell Baker, Chairwoman of the Mozilla Foundation or Chief Lizard Wrangler depending on what you prefer, said in a blog post that Google has...; Tags: Google Inc., Financial, Mozilla Corp., Web Browsers, Financial Accounting, Operational Accounting, Internet, Finance, Larry Dignan; Blog posts 2008-08-28
Windows 7 must avoid the marketing trap that Vista stumbled into: Windows 7 must avoid the marketing trap that Vista stumbled intoI agree "One OS to unite them all""One price to keep all happy" In the end it's just a marketing ploy different versions each with their own "missing" pieces. In many ways it looks like double dipping...; Tags: Media Center PCs, Microsoft Windows Vista (Longhorn), Microsoft Windows Vista, Microsoft Windows XP, Microsoft Windows 7, Media Center PC, Microsoft Windows XP Home Edition, marketing, Microsoft Windows; Discussion threads 2008-08-28
SaaS market will 'collapse' in two years: SaaS market will 'collapse' in two yearsHe doesn't get itSo to summarize Debes (who comes off a little like Vinny from da mob or a coke dealer - his words, not mine):(1) SaaS and Cloud computing as a delivery vehicle has been tried before and therefore will fail (like all...; Tags: Software as a Service (SaaS), cloud computing, software-as-a-service, SaaS IS, SaaS Model, Lawson Software Inc.; Discussion threads 2008-08-28
Attention Craig Newmark: Citizens aren't customers: Attention Craig Newmark: Citizens aren't customersDemocracy versus politicsThank you for discussing the difference between spectator politics and participative democracy. It seems to me that technology can definitely be put to better use for enabling the latter. At the risk of rambling, perhaps that might be a role that the newspaper...; Tags: Government, Attention Craig Newmark; Discussion threads 2008-08-28
First images of Google-powered HTC Dream: It was rumored that the HTC G1 Dream would be the first Google powered phone on the market, and if everything pans out, those rumors will end up being true with a launch date sooner than later. Android Guys have the first mock-up drawings of the Dream, and it's...; Tags: Google Inc., High Tech Computer Corp., Bluetooth, Digital Media, Digital Video, Cellular Phones, Digital Music, Wi-Fi, Wireless, Consumer Electronics, Personal Technology, Garett Rogers; Blog posts 2008-08-28
Smart grid player Trilliant closes $40 million in funding round: Trilliant, a green tech company that's working with about 100 utilities on various smart grid deployments, has just closed a $40 million round of equity funding from a group of investors including affiliates of MissionPoint Capital Partners and zouk ventures. Trilliant CEO Bill Vogel characterizes the investment...; Tags: Green Technology, Ontario, Trilliant, Vogel, Government, Heather Clancy; Blog posts 2008-08-28
News to know: IE 8; iPhone password locks; SOA; Palm Treo Pro reviews: Here are today's notable headlines. You can get News To Know via email alert and RSS daily: Mary Jo Foley: IE 8 Beta 2 ready for download Ed Bott: Internet Explorer 8 gets a massive makeover Gallery: Internet Explorer 8 Beta 2 ...; Tags: Apple iPhone, Password, Palm Inc., Palm Treo, SOA, Microsoft Internet Explorer, Web Browsers, Service-Oriented Architecture (SOA), Cellular Phones, Handhelds, Internet, Web Services, Enterprise Software, Software, Consumer Electronics, Personal Technology, Hardware, Larry Dignan; Blog posts 2008-08-28
How do we address the have-nots?: How do we address the have-nots?It's the NetThe problem is no longer the availability of hardware: many computers are being dumped that can easily be made productive again, by installing a lean Linux on it like Xubuntu. So poor people can have a fine computer for free. That's easy to...; Tags: PRODUCTIVITY, INTERNET, computer, Internet access; Discussion threads 2008-08-28