tech support

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Dell: A few examples of what's wrong with your tech support

The on-site tech support tech was obviously in the U.S., but ....it sounds like the "other end" of the line is somewhere half way around the planet (maybe also taking orders for "Shammy Wows") while reading off a scripted Q&A screen.Kinda like "cloud tech support"?What really hurts is that this...

Tags: PRODUCTIVITY, Dell Computer Corp., tech support, cheap machine

Discussion threads 2009-10-21

The month ahead: Can Windows 7 close the Vista flop chapter?

Glad for Windows 7. . . MaybeI'm glad Windows 7 is here and I hope it's a lot better than Vista. I have little experience with it which wasn't good but neither was my vista experience. I assume things will get better and after some updates I won't have Windows...

Tags: Microsoft Windows Vista (Longhorn), Construction, Microsoft Windows XP, Microsoft Windows 7, Microsoft Windows Vista, Microsoft Windows, window

Discussion threads 2009-09-30

Iomega's NAS: Is the mainstream ready for network storage?

I want one! ntntWow, that is monstrously overpriced...$699? You must be joking.I can get an 8(*t)b ReadyNAS for that, and it's a much better box. This isn't just 'kind of overpriced,' this is, 'wow, did the people buying this buy the first thing they saw?!' overpriced.Pricing from Iomega:CAPACITY CONNECTIVITY ITEM...

Tags: Network-attached storage (NAS), Linux, Operating systems, UNIX, Apple Time Capsule, Consumer NAS, Iomega Corp., storage, NAS, tech support, network, network storage

Discussion threads 2009-08-28

Quickfire Deal: Apple 13-in. MacBook for only $799

Quickfire Deal: Apple 13-in. MacBook for only $799and you STILL OVERPAID for that MacEven at $799 - the wimpy 2gb of ram and a 120gb hard drive pale in comparison to Windows offerings at the same price. To quote another Mactard on ZDNet - "120gb hard drive? Hey...

Tags: Notebooks, Apple MacBook, screen size, Quickfire Deal, laptop computer, Apple Inc., hard drive

Discussion threads 2009-03-30

Updating the Windows 7 release schedule

Updating the Windows 7 release scheduleAre they ..."Microsoft has been doing an admirable job of suppressing leaks about its Windows 7 release plans. But someone in Redmond needs to do a better job of teaching its own employees when not to hit the Publish button on web pages."Are they looking...

Tags: Operating systems, OCCAM, Theere, Microsoft Windows 7, Microsoft Windows

Discussion threads 2009-03-26

Day in the life of... a laid off tech support

Day in the life of... a laid off tech supportInteresting to hear about your standard dayI am hoping that you get back to work soon.Guess that the folks over here at ZDNet don't know too much about JD, unless they checkout Techrepublic.Where I work they keep saying that no layoffs...

Tags: Workforce management, Recruitment & Selection, tech support, Cost-of-Living

Discussion threads 2009-03-22

HP Officejet J6480

HP Officejet J6480Nice printer, lousy tech supportI'll try to be straight and to the point. I like the printer, works good when connected to USB. Worked fine when I first installed the software wirelessly except for the memory card slots. They would not transfer information to the computer. I thought...

Tags: Printers, printer, Hewlett-Packard Co., tech support

Discussion threads 2008-11-14

Buffalo LinkStation Live NAS drive (320GB)

Buffalo LinkStation Live NAS drive (320GB)LinkStation Live is AWFULHad the LinkStation Live for 33 days and it died. It is horribly slow, takes hours to delete the trash and it drops off the net constantly.Buffalo Tech support doesn't know their own product. The box was on its way down when...

Tags: Buffalo LinkStation Live NAS drive, LinkStation Live, tech support

Discussion threads 2008-11-04

Gang of sniffers provided tech support with a smile

Gang of sniffers provided tech support with a smileAre tech retailers any better than average?Best Buy and Circuit City actually sell support and [i]security[/i] assistance to the general public. Are their own networks any better? Do their support people secure their own networks? From some of the...

Tags: tech support

Discussion threads 2008-08-08

Dell's product lust: Are we there yet?

Dell's product lust: Are we there yet?Look at the contextI don't believe that every person on this earth should be required to speak English. I find other languages fascinating (although I'm horrible at speaking them myself), but having the diversity of language, I feel, is a wonderful thing. That being...

Tags: Critical Thinking, tech support, Dell Computer Corp.

Discussion threads 2008-06-20

Dell delivers: Is a turnaround in sight?

Dell delivers: Is a turnaround in sight?Spend a little of that profit on tech support ...Just went through a painful experience with them, don't intend to repeat it.RE: Dell delivers: Is a turnaround in sight?Either way Dell still sucks. They need to focus on being reliable in the long...

Tags: Dell Computer Corp., tech support

Discussion threads 2008-05-29

Why tech support by chat stinks

Why tech support by chat stinksYou should try their telephone customer contempt serviceIf you think thats bad, try Dell's customer contempt line. I once spent half an hour on the phone at my cost, trying to get a Dell employee to give me the address of a Dell service centre...

Tags: Help desk, Call centers, Telecom & Utilities, tech support, Dell Computer Corp., phone

Discussion threads 2008-01-03

Tech support service seeks to green-optimize your PC

Tech support service seeks to green-optimize your PCIf they really cared it would be freeAn environmentally concerned organization would realize that encouraging widespread use of this product if it really works would be the socially responsible course of action to pursue and offer it free.My .02RE: Tech support service seeks...

Tags: Desktops, Tech Support, PC

Discussion threads 2007-10-18

DirecTV ponders broadband over power lines

DirecTV ponders broadband over power linesI guarantee the cable companieswill fight this tooth and nail under some obscure FCC regulation or something.Please Change Target Market!I know it's probably a dream but I wish they would change their target market to those of us who live out in the rural US...

Tags: DVR, TVs, Network technology, TV & Home Theater, Tech Support, broadband over power line, Direct TV, Verizon Communications Inc., broadband, cable, DirecTV, digital video recorder

Discussion threads 2007-05-15

Techies shunned as workers fix own IT problems

Techies shunned as workers fix own IT problemsThe real issue...The real issue here is why users would rather try the DIY approach before calling tech support, and the consequences of doing so.Time and experience. How many times does a user have to call tech support and be asked, "Have...

Tags: PRODUCTIVITY, Desktops, information technology, worker, tech support, PC, DIY, computer

Discussion threads 2007-05-11

Microsoft's state of Vista: The first 100 days

Microsoft's state of Vista: The first 100 daysLet's see here:"Microsoft maintains a 4,000-row spreadsheet detailing any devices for which the company has received more than 500 problem reports..." 4000 x 500 = 2,000,000. So, potentially there are 2 million users out there experiencing problems, if we assume only...

Tags: Microsoft Windows Vista (Longhorn), Intuit Inc., Tech Support, Microsoft Windows Vista, Microsoft Corp.

Discussion threads 2007-05-08

Outage post-mortem: BlackBerry AND their carriers BADLY fumble outage update info

I spent a good bit of yesterday calling carriers to obtain updates on the 14-hour BlackBerry email service outage.There were some bright points, but all in all I was not pleased with the information flow and presentation.First, let us discuss how each major U.S.-based BlackBerry carrier conveyed this data when...

Tags: News, Uncategorized, Outages

Blog posts 2007-04-19

These two guys know more about Vonage tech than, well, Vonage tech

These two guys know more about Vonage tech than, well, Vonage techWhat's Your Point?Or are you just trying to slander another company?Vonage ForumUnfortunately Vonage is a joke, the tech support is as close to useless as is possible, thus the need for guys like the two you profiled. As...

Tags: Telecom & Utilities, Vonage Holdings Corp., tech support

Discussion threads 2007-03-29

Load Linux onto your HP PC and you void your warranty

Load Linux onto your HP PC and you void your warrantyISP DNS servers are notoriously badAt least that has been my experience with Brighthouse/Timewarner. That's why I switched to OpenDNS and have not had a problem since. Just point your PC or router to it rather than your ISP's DNS...

Tags: Internet service providers (ISPs), Domain names, Operating systems, Desktops, Tech Support, DNS server, PC, Linux, HP PC, Hewlett-Packard Co.

Discussion threads 2007-03-28

HP w22

With prices continually dropping on 22-inch wide-screen monitors, they've hit the sweet spot where consumers are able to jump up to the bigger size without spending too much more. The HP w22 fits the trend, and while its $400 price tag isn't the cheapest we've seen, it's still very reasonable....

Tags: w22, speaker, Hewlett-Packard Co.

Product reviews 2007-03-15