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ZDNet Dictionary Definition
- Tech Support
- Technical assistance from a hardware manufacturer, software publisher, internal help desk, educational institution or third-party support company. The most important thing to understand about getting help from tech support...
- Full Tech Support Definition >>
ZDNet Resources
- Gang of sniffers provided tech support with a smile
- Gang of sniffers provided tech support with a smileAre tech retailers any better than average?Best Buy and Circuit City actually sell support and [i]security[/i] assistance to the general public. Are their own networks any better? Do their support people secure their own networks? From some of the...
- Tags: tech support
- Discussion threads 2008-08-08
- Dell's product lust: Are we there yet?
- Dell's product lust: Are we there yet?Look at the contextI don't believe that every person on this earth should be required to speak English. I find other languages fascinating (although I'm horrible at speaking them myself), but having the diversity of language, I feel, is a wonderful thing. That being...
- Tags: Critical Thinking, tech support, Dell Computer Corp.
- Discussion threads 2008-06-20
- Dell delivers: Is a turnaround in sight?
- Dell delivers: Is a turnaround in sight?Spend a little of that profit on tech support ...Just went through a painful experience with them, don't intend to repeat it.RE: Dell delivers: Is a turnaround in sight?Either way Dell still sucks. They need to focus on being reliable in the long...
- Tags: Dell Computer Corp., tech support
- Discussion threads 2008-05-29
- Why tech support by chat stinks
- Why tech support by chat stinksYou should try their telephone customer contempt serviceIf you think thats bad, try Dell's customer contempt line. I once spent half an hour on the phone at my cost, trying to get a Dell employee to give me the address of a Dell service centre...
- Tags: Help desk, Call centers, Telecom & Utilities, tech support, Dell Computer Corp., phone
- Discussion threads 2008-01-03
- Tech support service seeks to green-optimize your PC
- Tech support service seeks to green-optimize your PCIf they really cared it would be freeAn environmentally concerned organization would realize that encouraging widespread use of this product if it really works would be the socially responsible course of action to pursue and offer it free.My .02RE: Tech support service seeks...
- Tags: Desktops, Tech Support, PC
- Discussion threads 2007-10-18
- DirecTV ponders broadband over power lines
- DirecTV ponders broadband over power linesI guarantee the cable companieswill fight this tooth and nail under some obscure FCC regulation or something.Please Change Target Market!I know it's probably a dream but I wish they would change their target market to those of us who live out in the rural US...
- Tags: DVR, TVs, Network technology, TV & Home Theater, Tech Support, broadband over power line, Direct TV, Verizon Communications Inc., broadband, cable, DirecTV, digital video recorder
- Discussion threads 2007-05-15
- Techies shunned as workers fix own IT problems
- Techies shunned as workers fix own IT problemsThe real issue...The real issue here is why users would rather try the DIY approach before calling tech support, and the consequences of doing so.Time and experience. How many times does a user have to call tech support and be asked, "Have...
- Tags: PRODUCTIVITY, Desktops, information technology, worker, tech support, PC, DIY, computer
- Discussion threads 2007-05-11
- Microsoft's state of Vista: The first 100 days
- Microsoft's state of Vista: The first 100 daysLet's see here:"Microsoft maintains a 4,000-row spreadsheet detailing any devices for which the company has received more than 500 problem reports..." 4000 x 500 = 2,000,000. So, potentially there are 2 million users out there experiencing problems, if we assume only...
- Tags: Microsoft Windows Vista (Longhorn), Intuit Inc., Tech Support, Microsoft Windows Vista, Microsoft Corp.
- Discussion threads 2007-05-08
- Outage post-mortem: BlackBerry AND their carriers BADLY fumble outage update info
- I spent a good bit of yesterday calling carriers to obtain updates on the 14-hour BlackBerry email service outage.There were some bright points, but all in all I was not pleased with the information flow and presentation.First, let us discuss how each major U.S.-based BlackBerry carrier conveyed this data when...
- Tags: News, Uncategorized, Outages
- Blog posts 2007-04-19
- These two guys know more about Vonage tech than, well, Vonage tech
- These two guys know more about Vonage tech than, well, Vonage techWhat's Your Point?Or are you just trying to slander another company?Vonage ForumUnfortunately Vonage is a joke, the tech support is as close to useless as is possible, thus the need for guys like the two you profiled. As...
- Tags: Telecom & Utilities, Vonage Holdings Corp., tech support
- Discussion threads 2007-03-29
- Load Linux onto your HP PC and you void your warranty
- Load Linux onto your HP PC and you void your warrantyISP DNS servers are notoriously badAt least that has been my experience with Brighthouse/Timewarner. That's why I switched to OpenDNS and have not had a problem since. Just point your PC or router to it rather than your ISP's DNS...
- Tags: Internet service providers (ISPs), Domain names, Operating systems, Desktops, Tech Support, DNS server, PC, Linux, HP PC, Hewlett-Packard Co.
- Discussion threads 2007-03-28
- HP w22
- With prices continually dropping on 22-inch wide-screen monitors, they've hit the sweet spot where consumers are able to jump up to the bigger size without spending too much more. The HP w22 fits the trend, and while its $400 price tag isn't the cheapest we've seen, it's still very reasonable....
- Tags: w22, speaker, Hewlett-Packard Co.
- Product reviews 2007-03-15
- Apple fixes 26 Mac OS flaws
- Apple fixes 26 Mac OS flawsApple fixes 26 Mac OS flawsAs someone else pointed out previously, no superficial or exaggerated headlines like "Apple to release mega-patch" like you normally would with a Microsoft headline? Anyway, we were told to get a Mac and be done with it, but yet...
- Tags: Desktops, SECURITY, Operating systems, Tech Support, flaw, Apple Inc., Apple Macintosh, Apple Fixes, Microsoft Corp., operating system
- Discussion threads 2006-08-02
- Shuttle XPC X100
- If the Shuttle XPC X100 had come out back in February when it was first announced, we'd be pretty excited. But finally shuffling into view past the midyear mark, it's a case of too little, too late for what initially seemed like a very promising system. The smallest Shuttle we've...
- Tags: Jiv Mini, Media Center PC, Shuttle, Shuttle XPC, Shuttle XPC X100, WinBook Jiv
- Product reviews 2006-07-31
- Michael Dell set on 'changing the approach' to stay ahead
- Michael Dell set on 'changing the approach' to stay aheadThe Unmentioned ElephantOf course you notice that not once in this article is Dell's current elephant of a problem mentioned. Their customer service for anyone who isn't a large corporate customer sucks. And that's the most polite thing I can say...
- Tags: Serial ATA, Dell Computer Corp., tech support
- Discussion threads 2006-05-16
- An unhappy Office Live customer
- An unhappy Office Live customerTrusting a beta...... with something essential implies a willingness to accept misfortune.I wonder if the person complaining waits for the issuance of Service Pack 1 before relying upon a new operating system.Office LiveI too am having problems with Office Live. I am using the Live...
- Tags: Backups, Tech Support, Microsoft Office Live, Microsoft Office, backup
- Discussion threads 2006-04-19
- HP LP2065
- The HP LP2065 has all the essential features a good 20-inch business display requires, including a reasonable $649 price. In addition to a flexible stand, the LP2065 offers four USB ports, some keyboard-and-mouse-based image calibration, and asset management software--and that's about it. The more entertainment-centric Gateway FPD2185W costs $50 less...
- Tags: Cable, Asset management, HP LP2065, Hewlett-Packard Co.
- Product reviews 2006-01-04
- Tech-support outsourcing is never the right thing to do
- Tech-support outsourcing is never the right thing to doSBC support not degraded by overseasSBC has always had a policy of refusing to give a full answer on tech support questions. Once, since they moved tech support overseas, they did actually answer a question for me, so I can say...
- Tags: tech support, outsourcing, SBC, job, Tech-support outsourcing
- Discussion threads 2005-11-20
- Motorola touts Yahoo deal, new handsets
- Motorola touts Yahoo deal, new handsetsMotorola wireless lanThe transactions took place over a 4 month period, Mar-Jun 2005.I purchased a Motorola access pt.(69.00) I called tech support, after approx.10 hrs, over several days, I was told the unit was faulty take it back to the store. They also told me...
- Tags: Printers, Yahoo! Inc., Motorola Inc., tech support, wireless, handset
- Discussion threads 2005-07-27
- Comments and the Fourth
- Tech support has been notified that comments aren't being accepted - but this is the Fourth of July weekend.I'm a Canadian, but I congratulate all my American friends and readers on the anniversary. Enjoy your weekend, stay safe - and take a moment, as I will today, to thank the...
- Tags: Tech Support
- Blog posts 2005-07-04
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