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	<title><![CDATA[teamquest corp. Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/teamquest+corp..html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to teamquest corp.]]></description>
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		<title><![CDATA[Legislature Uses Capacity Planning Software to Optimize IT Services]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=971301]]></link>
		<description><![CDATA[The Legislature of the Virgin Islands is the territorial legislature of the United States Virgin Islands. The legislative branch of the unincorporated U.S. Territory is unicameral, with a single house consisting of 15 senators, elected to two-year terms without term limits. The territorial legislature meets in the capital of Charlotte...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 31 Oct 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[IT Services]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/teamquest+corp..html"><![CDATA[TeamQuest Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
	</item>
	<item>
		<title><![CDATA[Advancements in Cross-Platform: Capacity Planning]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=972203]]></link>
		<description><![CDATA[Whether it's about maximizing throughput, minimizing response time, maximizing availability, or minimizing costs, a thorough capacity planning exercise requires the evaluation of alternative configurations. A change in configuration might be as simple as moving a heavily used file to a less active disk controller or adding a CPU. A good...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 27 Oct 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/processor.html"><![CDATA[Processor]]></category>
		<category domain="http://updates.zdnet.com/tags/teamquest+corp..html"><![CDATA[TeamQuest Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
	</item>
	<item>
		<title><![CDATA[Modeling Multi-Threaded Processors]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=972205]]></link>
		<description><![CDATA[Symmetric Multi-Processing SMP has been employed by computer makers for some time. Multiple processors are connected to a common memory pool and a combination of hardware and operating system functions permit work to be balanced across the entire unit. Each processor had a single "Thread" that processed programming instructions. As...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 15 Sep 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/teamquest+corp..html"><![CDATA[TeamQuest Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/modeling.html"><![CDATA[Modeling]]></category>
		<category domain="http://updates.zdnet.com/tags/research+%2526+development.html"><![CDATA[Research & Development]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/processors.html"><![CDATA[Processors]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/semiconductors.html"><![CDATA[Semiconductors]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/components.html"><![CDATA[Components]]></category>
	</item>
	<item>
		<title><![CDATA[Planning and Implementation of IT Service Optimization at the Law School Admission Council (LSAC)]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=971299]]></link>
		<description><![CDATA[In reviewing ways to leverage best practices to improve service delivery, LSAC discovered that TeamQuest IT Service Optimization ITSO was a good entry-point methodology to position LSAC for the longer-term goal of implementing IT Infrastructure Library ITIL in the enterprise. ITSO follows a logical process of planning and provisioning for...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 15 Aug 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/law+school.html"><![CDATA[Law School]]></category>
		<category domain="http://updates.zdnet.com/tags/optimization.html"><![CDATA[Optimization]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/teamquest+corp..html"><![CDATA[TeamQuest Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/itso.html"><![CDATA[ITSO]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
	</item>
	<item>
		<title><![CDATA[Using TeamQuest Model to Implement Phased Infrastructure Upgrades at LSAC]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=971303]]></link>
		<description><![CDATA[Jeff Fox is the Manager of Network Infrastructure Services at the Law School Admission Council LSAC. He implemented TeamQuest View to address performance constraints that caused bottlenecks during peak traffic periods. Modeling revealed the exact cause of the bottlenecks as well as the exact hardware required to maintain informal Service...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 15 Aug 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/law+school.html"><![CDATA[Law School]]></category>
		<category domain="http://updates.zdnet.com/tags/teamquest+corp..html"><![CDATA[TeamQuest Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/jeff+fox.html"><![CDATA[Jeff Fox]]></category>
		<category domain="http://updates.zdnet.com/tags/teamquest+model.html"><![CDATA[TeamQuest Model]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
	</item>
	<item>
		<title><![CDATA[Interactive Data Uses TeamQuest to Stay One Step Ahead of Performance Constraints]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=971305]]></link>
		<description><![CDATA[Interactive Data Pricing and Reference Data, a division of Interactive Data Corp., uses TeamQuest Performance Software to monitor system performance across the enterprise, to generate Web-based performance reports, and to be certain that systems will provide adequate capacity in the future. In short, it uses TeamQuest software to ensure its...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 15 Jul 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://updates.zdnet.com/tags/teamquest+corp..html"><![CDATA[TeamQuest Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
	</item>
	<item>
		<title><![CDATA[Shades of Green: Which Will Your Organization Choose?]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1104981]]></link>
		<description><![CDATA[Maximizing the use of computing resources while reducing the "Carbon Footprint" of an organization's IT infrastructure is the goal of green computing. Depending upon the goals and needs of organization, some green computing solutions may fit, others may not. This paper takes a look at some of the aspects of...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 23 Jun 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/teamquest+corp..html"><![CDATA[TeamQuest Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
	</item>
	<item>
		<title><![CDATA[Ensuring Service Availability]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=972199]]></link>
		<description><![CDATA[The telecommunications industry continues to experience tremendous growth in the face of many challenges - mega-mergers, increased competition, an unstable economy, and the Internet. Consumers and businesses continue to drive greater demand for broadband data, Web 2.0, VoIP, IPTV, unified communications, collaboration services and more. Bandwidth consumption quadrupled in 2007....]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 20 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/teamquest+corp..html"><![CDATA[TeamQuest Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/telecom+%2526+utilities.html"><![CDATA[Telecom & Utilities]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
	</item>
	<item>
		<title><![CDATA[How to Manage IT Resource Consumption: At an Application Level With TeamQuest Workloads]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=972201]]></link>
		<description><![CDATA[In this paper, John Miecielica of Metavante, provides a step-by-step example showing how he uses TeamQuest software to analyze IT resource consumption at an application level. This key capability is especially important in today's environments where multiple applications run on a server or multiple servers might be required to implement...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 15 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/teamquest+corp..html"><![CDATA[TeamQuest Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
	</item>
	<item>
		<title><![CDATA[Your Goal: A High-Performing, Energy-Efficient Data Center]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=972193]]></link>
		<description><![CDATA[A growing number of IT organizations are establishing energy efficient, "Green" data centers to alleviate the financial and environmental impacts of skyrocketing power consumption and to proactively address the likelihood of more government energy regulation. Existing technologies and strategies could reduce typical server energy use by 25 percent, and even...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 14 Feb 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/data+center.html"><![CDATA[Data Center]]></category>
		<category domain="http://updates.zdnet.com/tags/teamquest+corp..html"><![CDATA[TeamQuest Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/data+centers.html"><![CDATA[Data Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/storage.html"><![CDATA[Storage]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
	</item>
	<item>
		<title><![CDATA[Your Goal: An It Organization That Has a Meaningful Impact on Business Results]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=972197]]></link>
		<description><![CDATA[IT organizations that communicate technology planning and performance data in a way that is relevant and useful to business management can play a critical - and visible - role in helping the organization gain a competitive advantage, reduce risk, lower costs, and accelerate growth. To have a meaningful impact on...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 14 Feb 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/teamquest+corp..html"><![CDATA[TeamQuest Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/organization.html"><![CDATA[Organization]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Your Goal: Lower Costs and Increase Efficiency in a Virtualized Environment]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=972195]]></link>
		<description><![CDATA[Virtualization has proven to be a breakthrough in networking infrastructure. With its flexibility, adaptability, and reduced technology requirements, virtualization alleviates many problems associated with the traditional client-server environment, such as low resource utilization, management control, and security issues. Unless the transition to virtualization is carefully planned, implemented, and managed, however,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 08 Feb 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/environment.html"><![CDATA[Environment]]></category>
		<category domain="http://updates.zdnet.com/tags/teamquest+corp..html"><![CDATA[TeamQuest Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[Cloud Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/storage+management.html"><![CDATA[Storage Management]]></category>
		<category domain="http://updates.zdnet.com/tags/virtualization.html"><![CDATA[Virtualization]]></category>
		<category domain="http://updates.zdnet.com/tags/utility+computing.html"><![CDATA[Utility Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/storage.html"><![CDATA[Storage]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
	</item>
	<item>
		<title><![CDATA[Goal: Align It With Business Unit Goals]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=972185]]></link>
		<description><![CDATA[TeamQuest provides planning and reporting tools that enable their IT organization to better assist other parts of the business in achieving their goals. Their capacity planning software provides objective analysis of the range and cost of IT resources needed to achieve specific business unit objectives, and enables them to develop...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 18 Jul 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/teamquest+corp..html"><![CDATA[TeamQuest Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Goal: Make Best Use of Resources]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=972179]]></link>
		<description><![CDATA[IT organizations are under considerable pressure as they struggle to control operating and capital costs while meeting stringent service requirements. TeamQuest provides an effective approach to controlling costs while meeting service requirements by making optimal use of existing IT resources. TeamQuest software shows how well IT systems are currently performing...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 01 Jun 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/teamquest+corp..html"><![CDATA[TeamQuest Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/it+organization.html"><![CDATA[IT Organization]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Goal: Ensure Availability at Reasonable Cost]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=972183]]></link>
		<description><![CDATA[TeamQuest can help people bridge the gap between optimal availability and budget realities. Their capacity modeling software provides accurate, objective predictions that help them develop capacity plans that meet availability and service level requirements at a minimum cost. Their performance monitoring software alerts them to potential problems before they cause...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 01 Jun 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/teamquest+corp..html"><![CDATA[TeamQuest Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/modeling.html"><![CDATA[Modeling]]></category>
		<category domain="http://updates.zdnet.com/tags/research+%2526+development.html"><![CDATA[Research & Development]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
	</item>
	<item>
		<title><![CDATA[Goal: Implement a Consolidation Strategy]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=972187]]></link>
		<description><![CDATA[TeamQuest can help people build a roadmap for consolidation that will provide desired performance levels, efficiency gains, and cost savings. Their experts can guide them through the consolidation process, helping them leverage modeled data to make informed decisions about consolidation candidates; develop, test and validate consolidation strategies; track ongoing performance...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 01 Jun 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://updates.zdnet.com/tags/consolidation.html"><![CDATA[Consolidation]]></category>
		<category domain="http://updates.zdnet.com/tags/teamquest+corp..html"><![CDATA[TeamQuest Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
	</item>
	<item>
		<title><![CDATA[Goal: Launch New Services Quickly]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=972191]]></link>
		<description><![CDATA[Integrating new applications into their server environment involves considerable risk. TeamQuest can help people bring new applications online quickly, cost effectively, and with confidence in the ability to meet desired service levels. Prior to deployment, they can use their modeling and performance monitoring software to pre-test applications and hardware configurations...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 01 Jun 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/teamquest+corp..html"><![CDATA[TeamQuest Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/performance+monitoring.html"><![CDATA[Performance Monitoring]]></category>
		<category domain="http://updates.zdnet.com/tags/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
	</item>
	<item>
		<title><![CDATA[Goal: Support and Quick Wins With ITIL]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=972189]]></link>
		<description><![CDATA[Many IT organizations are implementing ITIL as a strategy for improving IT Service Management. The ITIL framework provides best practices and structured processes for managing and delivering IT services. TeamQuest's performance and capacity management toolset provides the data and reports that create the foundation for the core operational and business...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 01 May 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/teamquest+corp..html"><![CDATA[TeamQuest Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/itil+framework.html"><![CDATA[ITIL Framework]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
	</item>
	<item>
		<title><![CDATA[TeamQuest and ITIL: Part 2 - Service Delivery the Cornerstone of the ITIL Framework]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=279145]]></link>
		<description><![CDATA[Service Management is the core of the ITIL framework. From a process flow perspective, it is positioned between the Business and the physical infrastructure and manages the flow of services between them. The major components of Service Management are Service Delivery, which addresses more of the customer-facing processes, and Service...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 10 Jan 2007 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/teamquest+corp..html"><![CDATA[TeamQuest Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
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	</item>
	<item>
		<title><![CDATA[Goal: Support IT Chargeback]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=972181]]></link>
		<description><![CDATA[IT chargeback policies allow IT organizations to charge business units for the IT resources they use, shifting the burden of IT budget justification to the consumers of the resources. IT is viewed less as a cost center supplying support infrastructure, and more of a partner from which business units request...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 01 Dec 2006 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/teamquest+corp..html"><![CDATA[TeamQuest Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
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