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TeamQuest and ITIL: Part 2 - Service Delivery the Cornerstone of the ITIL Framework: Service Management is the core of the ITIL framework. From a process flow perspective, it is positioned between the Business and the physical infrastructure and manages the flow of services between them. The major components of Service Management are Service Delivery, which addresses more of the customer-facing processes, and Service...; Tags: Service Management, TeamQuest Corp., ITIL, It Services, Process Improvement, It Management, Quality, Business Operations, It service Management; White papers 2007-01-10
Service Oriented Architecture and What It Means to Capacity Management: Besides the variety of claims, there are a multitude of "SOA" solutions being offered, usually in a form that touts a vendor's own proprietary hardware and software solutions; actions somewhat in conflict with SOA's goal of transparent interoperability. Because of the wide variety of offerings and minimal standards, SOA means...; Tags: TeamQuest Corp., SOA, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software; White papers 2006-09-26
TEAMQUEST and ITIL: Part 3 - Implementing Capacity Management: Other ITIL proponents feel that IT and business leaders should choose a staged approach when implementing the ITIL framework and best practices because the impact of change on the organization is overwhelming. Early successes reveal the true value of ITIL and build confidence and determination to complete the remaining implementation...; Tags: TeamQuest Corp., ITIL, Process Improvement, It Services, It Management, Quality, Business Operations, It service Management; White papers 2006-04-13
Teamquest and ITIL: Part 5 - Implementing Financial Management for IT: Where Service Level Management SLM defines and manages the services, Financial Management determines the costs of services and provides financial accounting support to ensure expenditures fall within approved plans and that funds are well spent. The role of Financial Management varies depending upon the view of IT within the corporation....; Tags: Financial, Information Technology, TeamQuest Corp., ITIL, Financial Management, Financial Accounting, Investment, It Management, Financial Planning, Finance, It service Management; White papers 2006-03-07
TeamQuest and ITIL: An Introduction to ITIL: The ITIL framework is a proven set of guidelines for IT managers to maintain control and optimum efficiency within their data centers. No matter what part of the world or what type of organization, the principles of ITIL can help ensure that IT services are delivered in the best possible...; Tags: TeamQuest Corp., ITIL Framework, ITIL, Process Improvement, It Services, Quality, Business Operations; White papers 2006-01-18

TeamQuest and ITIL: Part 4 - Implementing Service Level Management: Service Level Management SLM is probably the most important set of processes within the ITIL framework. SLM processes provide a framework by which services are defined, levels of service required to support business processes are agreed upon, Service Level Agreements SLAs and Operational Level Agreements OLAs are developed to satisfy...; Tags: SLA, TeamQuest Corp., Service Level Management, Service Management, ITIL, It Management, It Operations, It service Management, It Services; White papers 2006-01-18
Managing a Virtual Computing Environment: How TeamQuest Supports VMware's Virtual Machines: It took virtualization to truly fulfill the promise of a server-based architecture. But any IT breakthrough is only truly useful if it can be integrated and managed as part of the overall infrastructure. In particular, monitoring, managing and conducting capacity planning for virtual resources presents a unique series of challenges....; Tags: Environment, TeamQuest Corp., VMware Inc., Computing, Virtual Machine, It Management, It service Management; White papers 2005-11-02
The Renaissance of Performance & Capacity Management in the 21st Century: No sooner does a new piece of technology come along to enable one course of action, than a financial constraint eventually knocks it back again. This is exactly what has happened with performance and capacity management. There needs to be a renaissance in performance and capacity management, but with a...; Tags: Performance, TeamQuest Corp., Capacity Management, Performance Management, It Management, Human Resources, Workforce Management, It service Management; White papers 2005-10-12
IT Service Optimization: An Introduction: IT Service Optimization ITSO is aimed at optimizing the planning and delivery of IT services. The goal is to consistently meet IT service levels while minimizing infrastructure costs and mitigating risks. This increased efficiency makes it easier to manage IT resources, adapt to business changes, and align with business objectives....; Tags: Optimization, Information Technology, TeamQuest Corp., Goal, Strategy, Management; White papers 2005-08-10
Optimizing Data Center Performance and Building ROI: The TeamQuest Approach: The benefits of performance management and capacity planning are well-established and include improved service levels, better performance, and cost savings stemming from improved operational efficiencies, more productive business processes, and savings in capital expenditures for hardware and software. The effectiveness of the TeamQuest performance software suite in performing the associated...; Tags: Data Center, Performance, TeamQuest Corp., ROI, International Data Group, Performance Management, It Management, Tools & Techniques, Human Resources, Workforce Management, It service Management, Management; White papers 2005-06-01
ITIL and TeamQuest: This webcast provides a brief overview of IT Infrastructure Library ITIL and explains how to achieve 'quick wins' with the TeamQuest approach with real world examples. Using ITIL best practices can help users to leverage their existing toolset to assist other departments within the IT organization in providing quality IT...; Tags: TeamQuest Corp., ITIL, Process Improvement, It Management, It Services, Quality, Business Operations, It service Management; Webcasts
IT Service Optimization: Best Practices for IT Service Delivery: This webcast explains IT Service Optimization ITSO - the goal of every data center. The webinar explains how to understand and translate business requirements; architecture selection for virtualization approaches; pre-deployment scalability testing, provisioning into a consolidated environment; how to use business data to assist in sizing and monitoring; how to...; Tags: Optimization, Information Technology, Webinar, TeamQuest Corp., Best Practice, Virtualization, It Management, Strategy, Hardware, It service Management, Management; Webcasts
The Role of Capacity Planning in Service Level Management: This webinar explains how one can integrate SLM and Capacity Planning processes to great benefit, guarantee service levels with minimum resources now and in the future, provision new services to meet service levels with existing resources, and stay ahead of service level requirements with just-in-time upgrades.; Tags: Service Level Management, TeamQuest Corp., JIT, Service, Quality, It Management, Business Operations, It service Management; Webcasts
The Value Proposition for Capacity Planning: This webcast shows several ways that capacity planning can benefit one's organization, and how TeamQuest Model is uniquely suited to assist with the capacity planning process.; Tags: TeamQuest Corp., It Management, It service Management; Webcasts
Managing the Performance and Capacity of the Consolidated Data Center: Data center managers, architects, planers and administrators who want to make the most of their consolidation efforts will enjoy this seminar. This webcast explains the best practices for addressing the challenges of managing the performance and capacity of data centers as they become more and more consolidated.; Tags: Data Center, Performance, TeamQuest Corp., Data Centers, Storage, It Management, Hardware, Data Management, It service Management; Webcasts
Aligning IT With Business Priorities - TeamQuest's Perspective: This webcast explains why management is looking for IT to focus on automation that directly benefits key business processes. Once key business processes have been identified, it is crucial to measure IT services that support those processes, and to set service level requirements that are consistent with overall priorities. After...; Tags: Business Process, Information Technology, TeamQuest Corp., Operational Planning, It Management, Business Operations, It service Management; Webcasts
Guerrilla Capacity Management: This webcast explains the views of traditional capacity planning as an 800-pound gorilla pun intended that needs to go on a diet before it eats the schedules alive. The Guerrilla concept revolves around a real oxymoron: tactical planning or planning-on-demand. The guerrilla-style hit-and-run approach ensures that planning is done when...; Tags: TeamQuest Corp., Guerrilla Concept, It Management, It service Management; Webcasts
Exploring Infrastructure Management Buzzwords, Trends, and Concepts: This webcast presents a brief overview of infrastructure management history, examining the business and technology drivers for management change and clarifying some of the more important concepts and jargon such as business service management, business impact management, service level management, service delivery management, autonomic computing, virtualization and adaptive management, utility...; Tags: Infrastructure Management, TeamQuest Corp., Management, It Management, It Services, It service Management; Webcasts
Utilizing Effective Capacity Planning & Performance Management Solutions in the Data Center: This webinar highlights the importance of utilizing a comprehensive IT management solution. The webcast demonstrates how to meet service levels, respond to a new business initiative, deliver services for a minimal cost, and lead the company into new revenue opportunities.; Tags: Data Center, Webcast, TeamQuest Corp., It Management, Data Centers, It service Management, Storage, Hardware, Data Management; Webcasts
Viewing IT Service Delivery From the Risk Management Perspective: This webcast focuses on measuring and managing the risk of service delivery failure at a minimal cost while preserving agility. Many discussions center on delivering IT services for minimal cost while maximizing agility and consistency. The webcast turns these issues around and views them from a risk management perspective.; Tags: Webcast, Information Technology, TeamQuest Corp., Risk Management, Agility, Financial Planning, Strategy, Financial Services, It Management, Security, Finance, Management, It service Management; Webcasts