swisscom ag

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Highest Quality at the Lowest Cost

Swisscom is Switzerland's primary telco provider, with over 5 million mobile phone customers and around 1.8 million broadband connections. Swisscom wanted to develop new USPs to differentiate Swisscom IT Services from its competitors in the Swiss market and act quickly to meet the IT requirements of existing and new customers....

Tags: Swisscom AG, Intel Corp., Servers, Cellular Phones, Telecommunications, Hardware, Consumer Electronics, Personal Technology

Case studies 2009-09-01

Swisscom Replaces Paper Process With Dashboard to Monitor SLAs for 200 Systems

Switzerland's leading telecommunications provider Swisscom wanted a cost-effective dashboard tool to help its employees to monitor compliance issues with Service Level Agreements SLAs without reviewing paper-based reports. Swisscom rejected business analytics solutions from other major vendors because they were over specified, required third-party support, and were expensive to license. Working...

Tags: SLA, Monitor, Swisscom AG, Dashboard, Microsoft Corp., Service Level Management, It Operations, It service Management

Case studies 2009-07-01

Telecom Calls on Consulting Expertise to Drive New Efforts, Saves Customers 10%

Swisscom is the leading telecommunications company in Switzerland. The company has more than 20,000 employees and an IT environment with over 6,000 servers, providing both internal and external services. Swisscom wanted to ensure that it got the most out of its IT investment and that it could deliver new, more...

Tags: Customers Ltd., Business Productivity, Swisscom AG, Information Technology, Microsoft Corp., Consulting, Strategic Planning, Telephony, Collaboration, Recruitment & Selection, Strategy, Telecom & Utilities, Telecommunications, Management, Networking, Human Resources, Workforce Management

Case studies 2009-06-01

DDoS Protection Service: Distributed Denial of Service (DDoS)

Since the early days of the Internet, "Denial-of-service" DoS attacks have been a fact of life. The goal of these attacks is to restrict on a grand scale the availability of certain online systems and/or services or to deny service completely. Usually, in this type of attack, an attempt is...

Tags: Swisscom AG, Distributed Denial Of Service, Attack, Internet, Security

White papers 2008-10-28

Zoho lands Swisscom as partner

Zoho said Tuesday that it will partner with telecom company Swisscom to offer the company's business applications to its enterprise customers. Swisscom has 300,000 business customers and for emerging software as a service SaaS player Zoho it's a big win. Zoho said in a post that the...

Tags: Swisscom AG, Zoho Business, Human Capital, Telephony, Telecom & Utilities, Telecommunications, Human Resources, Workforce Management, Networking, Larry Dignan

Blog posts 2008-07-15

Swisscom Mobile Utilizes Solution to Manage Mobile Device Product Life Cycles

Time to market is critical for competitiveness when introducing new mobile devices. Many customers will not hesitate to switch telecommunications providers if their own provider waits too long before offering a new device. Some of the key challenges, therefore, are to always know the status of a mobile device within...

Tags: Mobile, Swisscom AG, Mobile Device, Swisscom Mobile, Advertising & Promotion, Marketing

Case studies 2008-07-05

Deploying Ethernet Access for Business Services

The leading provider of telecommunications services in Switzerland, Swisscom wanted to stay ahead of the competition with best-in-market business services and enable more bandwidth for video and other services demanded by corporate customers. The challenge was to simplify the infrastructure to keep operating costs low and enable more flexible service...

Tags: Microsoft Access, Swisscom AG, Business Service, Cisco Systems Inc., Ethernet, Networking

Case studies 2008-06-01

Swisscom Takes an Important Step Toward True Unified Communications

Swisscom, Switzerland's leading telecommunications provider, manages a large number of internal telephony systems. A growing demand for Voice over IP VoIP technology has prompted the organization to find a true unified communications solution while minimizing the loss of its existing investments. Swisscom deployed Microsoft Office Live Communications Server 2005 and...

Tags: Swisscom AG, Unified Communications, Microsoft Corp., Telephony, Collaboration, VOIP, Telecommunications, Microsoft Office, Networking, Office Suites, Software

Case studies 2007-10-15

Swisscom IT Services Implements Simply Managed Linux (SIMLUX) With Red Hat and JBoss Solutions

Swisscom IT Services was running a comprehensive Linux infrastructure off late. But the head of the internal IT department, decided to further advance the company's infrastructure. Their team looked to implement a completely standardised Linux environment with an automated staging infrastructure for the majority of applications. Under the name "Simply...

Tags: Red Hat Inc., Swisscom AG, JBoss, Linux, It Services, Open Source, Operating Systems, Software

Case studies 2007-08-01

Swisscom IT Services: Gives Clients Self-Service Control Using GoToAssist

Swisscom IT Services offers clients cost-effective ways to operate their complex IT infrastructure at a hosted data centre. Swisscom wanted a solution that would allow clients and suppliers to perform their changes themselves. The solution needed to provide customers with reliable remote access to hosted systems in the company's highly...

Tags: Swisscom AG, Citrix Systems Inc., It Services, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting

Case studies 2006-12-18

MySQL Scale-Out by Application Partitioning

Eventually every database system hit its limits. Especially on the Internet, where one has millions of users which theoretically access the database simultaneously, eventually the IO system will be a bottleneck. In general, as a first step, MySQL Replication is used to scale-out in such a situation. So people need...

Tags: Swisscom AG, MySQL, Databases, Open Source, Enterprise Software, Software, Data Management

White papers 2006-09-15

Tan Don't Burn With Coppertone

Swisscom is exploring the use of remote-controlled planes for targeted advertising. Such planes would have a WiFi or Bluetooth transmitter that would send out messages to phones and PDAs. By blinking its lights and beeping, the plane would signal to crowd members that a message was coming and that they...

Tags: advertisement, Coppertone

Blog posts 2006-08-06

Swisscom IT Services AG Enhances Efficiency Through Single Sign-On

Swisscom IT Services is a leading Swiss provider of IT services. The company wanted to consolidate a complex technical infrastructure encompassing four portals with roughly 29,000 transactions per hour. The challenge was to manage 20,000 external customer and partner users, as well as 600 applications more effectively. They wanted to...

Tags: Oracle Corp., Swisscom AG, Single Sign-on, Swisscom IT Services, Authentication/Encryption, LDAP, It Services, Portals, Security, Directory Services, Enterprise Software, Software, Internet

Case studies

Swisscom Mobile Optimizes Customer Service With EAI

Swisscom Mobile used TIBCO's business integration software to implement a component-based architecture that integrates several systems, including CRM and billing systems. This loosely-coupled architecture eliminates interdependencies and reduces the number of interfaces, giving Swisscom Mobile a more efficient system with room for further development and new applications. The integration of...

Tags: TIBCO Software Inc., Customer Service, Mobile, Swisscom AG, Swisscom Mobile, Advertising & Promotion, Customer Relationship Management (CRM), Sales Channel, EAI, Enterprise Software, Marketing, Software, Sales, Middleware

Case studies