supportworks

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Halliwells IT Team Meets Customer SLA Targets With Hornbill~s Supportworks ITSM

Halliwells is the fastest growing commercial law firm in the UK, with offices in Manchester, Liverpool, London and Sheffield. The firm has grown rapidly in recent years, with considerable investment in technology, including CRM software. With such rapid growth and increased numbers of personnel, the firm has continued to invest...

Tags: Manchester, SLA, Supportworks, Hornbill Systems, Halliwells, Service Level Management, It Services, It Operations, It service Management

Case studies 2008-07-01

Waltham Forest Council Adopts ITIL With Hornbill~s Supportworks

Waltham Forest Council provides a range of services to the diverse public including environmental health, recycling, street cleansing, Council Tax and Business rates collection, benefits, planning and building control, community safety and refuse collection. The services are supported by internal functions including audit, communications, finance, IT and personnel in the...

Tags: Supportworks, Council, Hornbill Systems, Waltham Forest Council, Council Staff, ITIL, Strategy, Financial Accounting, It Services, Management, Finance

Case studies 2008-04-01

Hornbill~s Supportworks Meets the University of Sheffield~s Challenge for Campus IT Service Desk

With over 24,000 students from 118 countries and almost 6,000 members of staff, the University of Sheffield is one of the UK's leading and largest universities. Like many large organisations, the University relies upon its IT systems to ensure that both students and staff can carry out their research studies....

Tags: Supportworks, Information Technology, Hornbill Systems, ICT Support Team, It Services, Strategy, E-mail, Management, Online Communications

Case studies 2008-03-17

Hornbill~s Supportworks ITSM Delivers ITIL Service Management System to Support the New NHS NPFIT Patient Systems

Buckinghamshire Hospitals NHS Trust forms part of the Southern Cluster, which has awarded Fujitsu Systems the contract as Local Service Provider LSP. It is the role of the LSP to deliver the services locally and support them, either through partnership with the local support organisation or centrally through the new...

Tags: Service Management, Supportworks, Hornbill Systems, Hornbill, ITIL, It Services, Service Level Management, Process Improvement, Business Services, It Operations, It service Management, Quality, Business Operations

Case studies 2007-01-31

Atos Origin Delivers World Class IT and Helpdesk Support for the Olympic Games With Hornbill Systems

To help the IT systems run as efficiently as possible at the Salt Lake City Games a problem management system was used. Any incidents arising could be dealt with as soon as possible. However the product used lacked flexibility, as it was originally configured for a corporate environment and was...

Tags: Atos Origin S.A., Supportworks, Information Technology, Problem Management, Hornbill Systems, Help Desk, It Operations

Case studies