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Improving First Call Resolution: This enlightening free webinar clears a path for service desk managers experiencing the multiple pressures of budget cuts, increasingly complex end-user interfaces, and technology/business integration. You'll learn the hidden flaws in the current industry trend toward simple self-service--and how a new model combines self-service with the latest in help desk...; Tags: Service Desk, Webinar, Thomson First Call, SupportSoft, Resolution, Help Desk, Call Centers, It Services, It Operations; Webcasts 2007-11-28
Profitable Strategies for Optimizing Help Desk Operations: In this free whitepaper, you'll learn how to completely re-think the way your service desk deploys people, processes, and technologies. Discover how to think strategically, rather than tactically--dramatically improving profitability, resolving problems faster, and improving end-user productivity. Find out why only a third of companies are satisfied with their support...; Tags: Strategy, SupportSoft, Help Desk, Call Centers, It Operations; White papers 2007-09-01
If we can build self-healing servers, then why not self-healing desktops?: San Francisco - Gartner Symposium/ITxpo -- Put another way, SupportSoft vice president of marketing Bruce Mowrey asks this question: "If computers are so smart, then why can't they fix themselves?" And therein lies the nirvana that Mowrey claims Supportsoft can get its customers closer to than any other solution...; Tags: SupportSoft; Blog posts 2005-05-16

Additional Resources

With friends like these... how can Seesmic fail?: Having secured $5.5 million of funding from investment group Atomico (Skype's Niklas Zennstrom, Janus Friis and co.), Loic Le Meur admits he didn't need the money. And yet he's enlisted a further twelve individual backers for his new startup Seesmic -- which has been described as "Twitter for video" --...; Tags: Board, Connection, Image, Investor, Seesmic, Pendants, VC, Corporate Governance, Business Operations, Corporate Law, Steve O\'Hear; Blog posts 2008-02-18
A busy afternoon at DEMO 07: The afternoon at DEMO 07 covers a number of topics with presenting companies organized around three themes:Making it all work – companies providing the architecture and foundation for web-based applications and services.SupportSoft – System TuneUp and Security Audit – System TuneUp helps computer users speed up the performance of...; Tags: DEMO, Mobility, Productivity, Software, video, Web Apps; Blog posts 2007-01-31

Look who's coming to DEMO 2007: Ill be attending the DEMO 07 conference next week in Palm Desert, CA. This will be my third DEMO Conference and fourth DEMO event. Chris Shipley and her team put on an absolutely first-rate event and I cant wait to see what great ideas are presented this year. The companies...; Tags: DEMO, Computer Associates International Inc.; Blog posts 2007-01-26

BNET Industries

SupportSoft: SupportSoft is a provider of software and services designed to make technology work. As of Dec 31 2007, Co. operated its business in two segments:...; SupportSoft company page on BNET »