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- Disruptions in the software fabric
- According to a recent Gartner report, companies such as Oracle, SAP and Microsoft need to have more modular, bite-sized chunks of functionality, which would allow customers to update systems with more flexibility and speed. Not exactly a new revelation. All the major software vendors are working hard to simplify their...
- Tags: Salesforce.com Inc., software
- Blog posts 2004-11-02
- RightNow's on-demand CRM suite gets thumbs up from Gartner
- RightNow's recently announced hosted customer relationship management solution, RightNow CRM 7.0, comes on the heels of Salesforce.com's announcement of Supportforce.com, just last week. With the new entrant, Gartner's Michael Maoz says that the race is under way among hosted CRM vendors to complete a suite of CRM products for mid-sized...
- Tags: RightNow Technologies
- Blog posts 2004-10-06
- Salesforce.com moves into contact centers
- Salesforce.com is extending its software-as-a-service model from sales force automation to contact centers and help desks. The company's new supportforce.com service has similar pricing and the hosted application model of salesforce.com. Contact center gear makers, including Alcatel, Aspect, Avaya, Cisco, and Genesys have been lined up to support the supportforce.com launch. In...
- Tags: Salesforce.com Inc., contact center
- Blog posts 2004-09-29
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White Papers and Webcasts
In this Super Techies interview, larger-than-life techie Marc Canter talks with ZDNet's Editor in Chief Dan Farber about his career as a multimedia pioneer.
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According to a new study from the Economist, future success belongs to those who collaborate effectively. Learn how successful collaboration can improve profits, problem-solving, and competitive differentiation.
