support services

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Human Capital Management Vendor Charts Growth Path With Technology Support Services

API Healthcare builds its software completely on Microsoft server software and technologies and develops the software by using Microsoft development tools. API Healthcare staff had to devote considerable time to support issue resolution. The company wanted to improve and expand training opportunities, and expedite and streamline problem resolution. API Healthcare...

Tags: Support Services, API, Human Capital Management, Microsoft Corp., API Healthcare, Human Capital, Human Resources, Workforce Management

Case studies 2009-07-01

Cost-Effective Support Services for Maintaining Network Uptime and Employee Productivity

Companies of every shape and size rely on their IT infrastructure to maintain business value, keep operations flowing and satisfy customers. Networks drive communication, process and profits. Even small companies invest significant sums of money in networking equipment. Affordable D-Link Support Services and D-Link hardware help companies minimize the risks...

Tags: D-Link Systems, Network, Support Services, Uptime, Home Networking, Networking, Personal Technology

White papers 2009-03-01

Dell overhauls support services

Dell overhauls support servicesDell Customer ServiceMy school district works almost exclusively with Dell computer products. Calling in to get warrranty service sometimes is a nightmare...speaking with someone from India or Pakistan or some country that speaks English barely or not at all. Trying to get across a point that you...

Tags: Product marketing, Customer relationship management (CRM), Dell Computer Corp., customer service, support services

Discussion threads 2008-02-20

Technologies for Raising Efficiency in Support Services

This paper describes Fujitsu Laboratories' research and development activities for raising efficiency in support services such as those provided by hardware support operation and call centers. Efficiency can be raised by assigning the appropriate human resources to support services and enhancing call center agent skills. This paper describes technologies that...

Tags: Agent, Call-center, Support Services, Fujitsu Ltd., Real Estate, Call Centers, It Services, Business Operations, It Operations

White papers 2007-10-01

Help Desk Renaissance: A New Understanding of the Importance of Technical Support Services

The technical help desk has traditionally been a place where minimal effort or expense is placed. To save money, many companies have sent their call centers overseas. However, new issues are developing which are causing companies to rethink their technical support strategy. These issues include an increase in technological frustration...

Tags: Call-center, Support Services, Mt. Hood Community College, Help Desk, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software

White papers 2007-09-08

Aerospace IT Company Improves Flexibility, Enhances Support Services With New System

Umeco Supply Chain is a division of Umeco, a leading supplier of products and services to the aerospace, defence, motorsport, and automotive industries. The Umeco Supply Chain IT team of six must work very hard to ensure the company's workforce can access IT systems on demand. Umeco Components enlisted the...

Tags: Team, Support Services, Microsoft Corp., Aerospace, Umeco Supply Chain, Team Management, Aerospace & Defense, Management, Manufacturing

Case studies 2007-04-01

Fiserv: Investment Support Services

Nearly five times as fast as Fiserv's former mainframe, an HP Integrity server running Linux and Oracle software lets the company meet complex SLA requirements.

Tags: Hewlett-Packard Co., Support Services, Investment, Fiserv Inc., Service Level Management, Linux, Mainframes, It Services, Servers, It Operations, It service Management, Operating Systems, Software, Hardware

Webcasts 2007-01-01

HP Integrated Support Services: Simplify Multi-Vendor IT Support

This webcast shows how to reduce complexity and cost with a single point of accountability for consistent service levels and outcomes.

Tags: Hewlett-Packard Co., Support Services, Information Technology, It Services, Financial Accounting, Finance

Webcasts 2007-01-01

HP Printing/Imaging Support Services: See What Is Right for You

The attendee of this webcast will learn how to reduce output costs, protection of existing investments, how to boost imaging and printing productivity, and maintenance of a more effective overall information environment.

Tags: Hewlett-Packard Co., Support Services, Imaging, Printing, Document Management, Enterprise Software, Software, Finance, Managerial Accounting

Webcasts 2007-01-01

Spending on infrastructure support services to reach $152 bln in 2006

Spending for infrastructure support services will reach $152 bln in 2006. Modest growth rates will continue through 2009, Gartner says.

Tags: Spending

Blog posts 2005-11-07

Telecom support services generated $246.5 bln in 2004

Revenue from services in support of enterprise customer premises and network systems equipment totaled $246.5 bln in 2004 and is expected to increase 15.2% to $284 bln in 2005, according to TIA. Healthy double-digit growth is predicted to continue at a 15.2% compound annual growth rate CAGR from 2005-2008, reaching...

Tags: IT Services, telecommunications, support services

Blog posts 2005-03-16

Telecom support services generated $246.5 bln in 2004

Revenue from services in support of enterprise customer premises and network systems equipment totaled $246.5 bln in 2004 and is expected to increase 15.2% to $284 bln in 2005, according to TIA. Healthy double-digit growth is predicted to continue at a 15.2% compound annual growth rate CAGR from 2005-2008, reaching...

Tags: telecommunications, support services

Blog posts 2005-03-16

White Paper - Technical Support Services

In today's competitive business and technology-oriented environment, the need for customer support is rising. The one thing that differentiates an organization from its competitors is the level and quality of customer service provided. Technical support is one service under Customer Interaction services, which requires technical knowledge, and business communication skills....

Tags: Support Services, 24/7 Customer, Business Process Outsourcing (BPO), It Services, Outsourcing, Product Marketing, Customer Relationship Management (CRM), Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Marketing, Enterprise Software, Software, Management

White papers 2004-10-19

HP, IBM lead in support services

HP, IBM lead in support servicesWhere is Dell?Not on the list. Something that I've suspected for a long time....I'm with yaI heard a lot of "good" things about Dell in 2000-2002 but now I'm hearing a lot of not so good things about them. I almost switched my server...

Tags: IT Services, Dell Computer Corp., Hewlett-Packard Co., support services, IBM Corp.

Discussion threads 2003-10-31

Management Representative

The Management Representative primarily provides feedback to top management on the effectiveness of the quality management system. The standard requires that the MR must be a member of management serving primarily as the eyes and ears of top management. The effective MR will accept the responsibility and exercise the authority...

Tags: TQM/Six Sigma/ISO 9000, Core Business Solutions Inc., ISO 9001, Quality Management System, support services, Core B

White papers 2003-01-01

Norske Skog Australasia Improves System Availability With Proactive Support Services

Norske Skog is the world's leading producer of newsprint and magazine paper, and owns or is a part owner of 24 paper mills in 15 countries on five continents. In 2003, Norske Skog adopted a single, integrated information platform developed on a range of PeopleSoft applications from Oracle to manage...

Tags: Oracle Corp., Support Services, Norske Skog Australasia, Norske Skog, Outsourcing, It Services, It Operations, Business Operations, Outsourcing & Subcontracting

Case studies

Siemens Business Services Delivers Superior Support Services With CA's Support Automation Solution

The support provided by Siemens Business Services directly impacts agent satisfaction, loyalty, and their ability to serve customers. Siemens Business Services endeavors to bring this level of IT service delivery to their end users by deploying the most innovative support automation solution on the market. The Siemens Business Services team...

Tags: Siemens AG, Support Services, Business Service, Computer Associates International Inc., Siemens Business Services, Automation Solution, Real Estate, It Services, Business Operations

Case studies

IT Service Company Boosts Data Quality and Insight With Business Management System

Billable hours are the driving revenue source for Jacob & Sundstrom (J&S), an information technology support services company that primarily serves government organizations. J&S knew that to improve data accuracy and overall business management it needed to replace the disparate systems it used to track time, generate invoices, and manage...

Tags: Data Quality, Business Management, Support Services, Information Technology, Microsoft Corp., Jacob & Sundstrom, Strategy, It Services, Management

Case studies

CNL Improves Its IT Infrastructure Performance by Utilizing Avaya IP Support Services

CNL is one of the nation's largest privately held real estate investment and development companies with $13 billion in assets under management. An executive decision taken to decentralize the information technology infrastructure which led CNL seeking a new scalable, cost-effective solution that could manage the new IT requirements across multiple...

Tags: IT Infrastructure, Support Services, Information Technology, Avaya Inc., CNL, Real Estate, Strategy, Business Operations, Management

Case studies

GIE Informatique Arpege Uses BMC Remedy Solutions to Unify and Centralize Support Services for Enhanced Performance and Improved Quality of Service

GIE informatique Arpege wanted a unifying help desk and change management services. GIE informatique Arpege chose BMC Remedy IT Service Management solutions to improve its services by gradually unifying the support delivered to the 12 "Caisses d'Epargne" banks in its remit, while rationalizing and automating change and incident management. Arpege...

Tags: BMC Software Inc., QoS, Performance, Support Services, Remedy Corp., ITIL, Change Management, It Management, It Services, Process Improvement, Tools & Techniques, Management, It service Management, Quality, Business Operations

Case studies