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Dell overhauls support services: Dell overhauls support servicesDell Customer ServiceMy school district works almost exclusively with Dell computer products. Calling in to get warrranty service sometimes is a nightmare...speaking with someone from India or Pakistan or some country that speaks English barely or not at all. Trying to get across a point that you...; Tags: Product marketing, Customer relationship management (CRM), Dell Computer Corp., customer service, support services; Discussion threads 2008-02-20
VisBiz (VisBiz): VisBiz is a clever software application which runs on either a single Windows computer or over a network. VisBiz provides you with a suite of practical tools and systems to manage the visibility and controlled access to your underlying business or project files. VisBiz, featuring the original RealFS Relational File...; Tags: Support Services, Tool, CY Innovations, VisBiz, Intellectual Property, Productivity, Tools & Techniques, Microsoft Windows, Document Management, It Services, Research & Development, Business Operations, Management, Operating Systems, Software, Enterprise Software, Finance, Managerial Accounting; Software downloads 2008-02-06
Technologies for Raising Efficiency in Support Services: This paper describes Fujitsu Laboratories' research and development activities for raising efficiency in support services such as those provided by hardware support operation and call centers. Efficiency can be raised by assigning the appropriate human resources to support services and enhancing call center agent skills. This paper describes technologies that...; Tags: Agent, Call-center, Support Services, Fujitsu Ltd., Real Estate, Call Centers, It Services, Business Operations, It Operations; White papers 2007-10-01
Help Desk Renaissance: A New Understanding of the Importance of Technical Support Services: The technical help desk has traditionally been a place where minimal effort or expense is placed. To save money, many companies have sent their call centers overseas. However, new issues are developing which are causing companies to rethink their technical support strategy. These issues include an increase in technological frustration...; Tags: Call-center, Support Services, Mt. Hood Community College, Help Desk, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; White papers 2007-09-08
Aerospace IT Company Improves Flexibility, Enhances Support Services With New System: Umeco Supply Chain is a division of Umeco, a leading supplier of products and services to the aerospace, defence, motorsport, and automotive industries. The Umeco Supply Chain IT team of six must work very hard to ensure the company's workforce can access IT systems on demand. Umeco Components enlisted the...; Tags: Team, Support Services, Microsoft Corp., Aerospace, Umeco Supply Chain, Team Management, Aerospace & Defense, Management, Manufacturing; Case studies 2007-04-01

Fiserv: Investment Support Services: Nearly five times as fast as Fiserv's former mainframe, an HP Integrity server running Linux and Oracle software lets the company meet complex SLA requirements.; Tags: Hewlett-Packard Co., Support Services, Investment, Fiserv Inc., Service Level Management, Linux, Mainframes, It Services, Servers, It Operations, It service Management, Operating Systems, Software, Hardware; Webcasts 2007-01-01
HP Integrated Support Services: Simplify Multi-Vendor IT Support: This webcast shows how to reduce complexity and cost with a single point of accountability for consistent service levels and outcomes.; Tags: Hewlett-Packard Co., Support Services, Information Technology, It Services, Financial Accounting, Digital Media, Finance, Consumer Electronics, Personal Technology; Webcasts 2007-01-01
HP Printing/Imaging Support Services: See What Is Right for You: The attendee of this webcast will learn how to reduce output costs, protection of existing investments, how to boost imaging and printing productivity, and maintenance of a more effective overall information environment.; Tags: Hewlett-Packard Co., Support Services, Imaging, Printing, Document Management, Enterprise Software, Software, Finance, Managerial Accounting; Webcasts 2007-01-01
VoIP Stats for Avaya IP Support Services: Extending Availability, Reliability and Performance: The implementation of IP Telephony requires both careful planning and continuous operational care. To start, an enterprise's IP converged network must have the right throughput and QoS capacity to effectively and reliably operate IP Telephony as an application. This network infrastructure readiness can be determined by a comprehensive network assessment....; Tags: Telephony, Performance, Network, Support Services, IP Telephony, IP, Avaya Inc., VOIP, Networking, Network Technology, Telecommunications; White papers 2006-07-01
Spending on infrastructure support services to reach $152 bln in 2006: Spending for infrastructure support services will reach $152 bln in 2006. Modest growth rates will continue through 2009, Gartner says.; Tags: Spending; Blog posts 2005-11-07
IP Telephony Services: New Paradigm Requirements for Support Services: Companies are migrating from dedicated, somewhat closed systems to open environments that converge diverse voice, data, and video applications onto single IP-based networks. In this new model, telephony runs as an application, and must operate on and interoperate with the IP network's data infra-structure and management environment. Success of an...; Tags: Telephony, Support Services, IP Telephony, IP, Avaya Inc., It Services, Network Technology, Networking, VOIP, Telecommunications; White papers 2005-09-01
Service Level Agreements: A Framework for the Quality Management and Improvement of Central Support Services: Service Level Agreements SLAs are becoming an increasingly popular way to manage the quality of services within organisations. Monash University is developing SLA's between central support services and faculties for support services including human resources, student services and information technology services. The potential benefits of this process include increased internal...; Tags: Monash University, SLA, Support Services, Quality Management, Service Level Management, It Services, It Operations, It service Management; White papers 2005-04-28
Telecom support services generated $246.5 bln in 2004: Revenue from services in support of enterprise customer premises and network systems equipment totaled $246.5 bln in 2004 and is expected to increase 15.2% to $284 bln in 2005, according to TIA. Healthy double-digit growth is predicted to continue at a 15.2% compound annual growth rate CAGR from 2005-2008, reaching...; Tags: IT Services, telecommunications, support services; Blog posts 2005-03-16
Telecom support services generated $246.5 bln in 2004: Revenue from services in support of enterprise customer premises and network systems equipment totaled $246.5 bln in 2004 and is expected to increase 15.2% to $284 bln in 2005, according to TIA. Healthy double-digit growth is predicted to continue at a 15.2% compound annual growth rate CAGR from 2005-2008, reaching...; Tags: telecommunications, support services; Blog posts 2005-03-16
White Paper - Technical Support Services: In today's competitive business and technology-oriented environment, the need for customer support is rising. The one thing that differentiates an organization from its competitors is the level and quality of customer service provided. Technical support is one service under Customer Interaction services, which requires technical knowledge, and business communication skills....; Tags: Support Services, 24/7 Customer, Business Process Outsourcing (BPO), It Services, Outsourcing, Product Marketing, Customer Relationship Management (CRM), Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Marketing, Enterprise Software, Software, Management; White papers 2004-10-19
Delivering Quality Support Services: The Development of Service Level Agreements Within Monash University: Over the past years, universities have started to use service level agreements SLAs as a tool for managing and improving the quality of central services. Monash University is now in the process of finalising its first SLA between central support services and faculties. This agreement outlines the level and quality...; Tags: Monash University, SLA, Support Services, Service Level Management, It Operations, It service Management; White papers 2004-02-20
HP, IBM lead in support services: HP, IBM lead in support servicesWhere is Dell?Not on the list. Something that I've suspected for a long time....I'm with yaI heard a lot of "good" things about Dell in 2000-2002 but now I'm hearing a lot of not so good things about them. I almost switched my server...; Tags: IT Services, Dell Computer Corp., Hewlett-Packard Co., support services, IBM Corp.; Discussion threads 2003-10-31
Management Representative: The Management Representative primarily provides feedback to top management on the effectiveness of the quality management system. The standard requires that the MR must be a member of management serving primarily as the eyes and ears of top management. The effective MR will accept the responsibility and exercise the authority...; Tags: TQM/Six Sigma/ISO 9000, Core Business Solutions Inc., ISO 9001, Quality Management System, support services, Core B; White papers 2003-01-01
Legato Support Services Knowledge-Centered Support at Work: Legato is a leading provider of information management software. Technical complexity combined with this enterprise-critical aspect of Legato's products puts a tremendous burden on the support organization. Legato embraced Knowledge-Centered SupportSM KCS, a set of practices developed by the Consortium for Service Innovation, to make support centers more effective at...; Tags: Legato, Knowledge, Support Services, KCS, Strategy, Management; Case studies
Rhode Island College Outsources Management of Its ResNet to Apogee: Apogee, a leader in providing networking solutions to higher education, successfully partnered with Rhode Island College to manage the school's residential network. Apogee recruited a local support partner CompUtopia, which has played key role in ensuring a successful deployment and providing continuing support services. CompUtopia complements the services offered by...; Tags: Support Services, Outsource, Malware, CompUtopia, Spyware, Adware & Malware, Cyberthreats, It Services, Viruses And Worms, Networking, Security; Case studies