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- Real-World Business Service Management: Managing IT Operations for Business Results
- As information technology IT becomes more critical to business success, companies are struggling to align IT efforts with business goals. This white paper discusses how Mercury's Business Service Management BSM solution fosters collaboration and alignment between the business and IT.
- White papers 2006-08-01
- Mitigating the Business Risk of Change with Mercury Application Change Lifecycle
- To successfully mitigate the risk of change, IT departments need an approach that automates processes across the change lifecycle, aggregates demand from all requesting sources, and gives decision makers a clear, comprehensive view of requested changes and their potential business impact. Read how Mercury's Application Change Lifecycle solution is based...
- White papers 2006-04-01
- Mercury Real User Monitor: Proactively Managing the User's Quality of Experience and Accelerating Time-to-Resolution
- Learn how Mercury Real User Monitor gives IT organizations the tools they need to deliver an outstanding user experience by proactively managing performance and identifying negative trends before users are impacted.
- White papers 2006-01-01
- Xcel Energy Tranforms IT With Mercury IT Governance Center
- Formed by the merger of New Century Energies of Denver and Northern States Power of Minneapolis, Xcel Energy is the fourth-largest combination electricity and natural gas company in the United States. The company needed to transform IT to greatly increase the value delivered to the business. The solution implemented was...
- Case studies 2005-03-01
- ITIL Best Practices for IT and Business Alignment
- Toward the goal of aligning IT with business goals and priorities, the Information Technology Infrastructure Library (ITILŪ) offers the world's most widely accepted approach to IT Service Management. As the global leader in Business Technology Optimization BTO, Mercury helps organizations successfully implement ITIL's key principals, combining innovative and industry-leading...
- White papers 2005-02-01
- How to Manage the Outsourcing Relationship for Maximum Business Value
- By outsourcing IT projects such as quality and performance testing, your company can increase the strategic value of its internal IT organization and cut IT operations costs at the same time. This white paper presents four basic models of outsourcing along with the benefits, trade-offs and limitations of each.
- White papers 2005-02-01
- Assessing Business Impact of Change with Mercury Application Mapping
- Learn how to proactively manage IT applications and their underlying infrastructure from a business perspective, increasing performance and availability while helping to reduce costs in a constantly changing environment.
- White papers 2005-02-01
- Business Perspective Management: Managing IT Operations within a Business Context
- This paper will describe the evolution of the BPM market, beginning with IT legacies and challenges, progressing to an overview of BPM fundamentals, and followed by a discussion of the challenges, myths, facts, and business reasons why enterprises should adopt BPM now, and key success factors to consider when undertaking...
- White papers 2003-08-01
- Mercury Application Mapping Workshop
- Changes to your IT infrastructure affecting application performance and availability? Having difficulty anticipating the business impact of infrastructure changes? Learn how Blue Cross Blue Shield of Florida leveraged the Mercury Application Mapping solution to overcome these and other IT hurdles. This webcast will discuss how to discover application and infrastructure...
- Webcasts
- Mercury Interactive Case Study: Accenture
- Accenture is among the world's leading management consulting, technology services, and outsourcing companies. The challenge was to increase value to global customers yet reduce costs by achieving breakthrough improvements in process design, enforcement, and automation. The solution implemented was Mercury's business technology optimization BTO offering for IT Governance - Mercury...
- Case studies
- PAETEC Reduces Information Technology Operation Cost to Half of Industry Average With IT Governance Initiative
- PAETEC Communications Inc., a subsidiary of PAETEC Corp., is a communications solutions provider offering broadband services to medium-sized and large businesses, colleges and universities, hospitals, hotels, governmental organizations, financial markets, and affinity groups. The philosophy of running IT like a business is simple in theory, but enormously challenging in practice....
- Case studies
- Gedas U.K. Adopts Mercury IT Governance Center
- A member of the Volkswagen Group, Gedas has a history of success in the information technology market that spans some 20 years. In order to gain a consolidated view of the status of business applications both in development and in production, Gedas U.K. relied on project updates entered into disparate...
- Case studies
- Mercury Interactive Case Study: Cable & Wireless
- Cable & Wireless is a leading international communications company. Although Cable & Wireless' project management function was performing well, the internal project team felt that delivery could be enhanced by tuning project processes and encouraging a universal standard approach to reporting. Mercury's ITG solution provides a live, consolidated view of...
- Case studies
Additional Resources
- Nokia: Our market share will slip over weak demand
- Nokia said Friday that its mobile device market share will slip in the third quarter from the second quarter "due to weaker consumer confidence in multiple markets." The company also said it refused to be lured into a price war. Nokia (all resources, reviews and blogs) said...
- Blog posts 2008-09-05
- VMworld is bringing out the vendors
- Planning for an announcement is a challenging task. Large suppliers know that just about whatever they do will be picked up by the media and presented to the world. Smaller vendors have a much more difficult time getting heard. So, picking the right place and time for an announcement is...
- Blog posts 2008-09-05
- Handicapping the Fall Enterprise Software Race: SAP vs. Oracle vs. Microsoft
- It's leapfrog time in enterprise software land, and the next frog to jump will be Oracle, which is hosting industry analysts next week in Redwood Shores and then hosting the entire world at its much-too-massive Open World Conference in San Francisco the following week. Oracle is...
- Blog posts 2008-09-04
- The question that won't go away: What comes after Yahoo?
- During an appearance at the Citi Global Technology Conference on September 4, Microsoft Chief Financial Officer Chris Liddell faced the same question that he's been answering for months: What is Microsoft's online strategy now that the company has decided against buying Yahoo? by Mary Jo Foley
- Blog posts 2008-09-04
- What can we do better?
- I'm collecting data from teachers across my district (using a Google Form, of course), trying to get a handle on issues we still haven't addressed, ways we can use technology more effectively, and what their wishlists might be for the coming year. Here's the questionnaire that went...
- Blog posts 2008-09-04
- The power of standard protocols
- I've spent the past few months as the primary developer at a very small company. An important technology to this company is Instant Messaging, as it plays an essential part in our approach to unified messaging. This has meant that I have had to build, in-house, our...
- Blog posts 2008-09-04
- Dell and Salesforce.com: So cozy they could merge (someday)
- Dell and Salesforce.com have quite a partnership going on. Dell is developing its internal and some of its external application on Salesforce.com's force.com platform. Salesforce.com is moving its data centers to Dell hardware. And the two are teaming up on marketing pitches. Meanwhile, the relationship appears to be much more...
- Blog posts 2008-09-04
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