st.george bank

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St.George Bank Saves Costs and Enhances Staff and Customer Satisfaction Using Avaya Interaction Centre

St.George Group is Australia's fifth largest bank. St.George values its customers and focuses all its technology around ways to improve customer satisfaction. Avaya designs communication solutions which keep the end customer in mind. By choosing Avaya, St.George found the tools by which customers could interact with the bank through their...

Tags: Customer Satisfaction, Avaya Inc., St.George Bank, St.George Group, Product Marketing, Financial Services, Marketing

Case studies

St.George Bank Improves Customer Service Through Efficient and Personalized Assistance

As Australia's fifth largest retail bank, St.George Bank is the leading challenger to Australia's four dominant financial institutions, a position that sees it constantly innovating to win customers with products and services that meet their needs. St.George recognized that Customer Relationship Management CRM software could be a powerful tool to...

Tags: Bank, Customer Service, Oracle Corp., Australia, St.George Bank, Product Marketing, Productivity, Customer Relationship Management (CRM), Financial Services, Marketing, Enterprise Software, Software

Case studies

Additional Resources

Modern threats to American liberty

Cash, currency and coins, is a store of value. In the US, "legal tender for all debts, public and private." Carry too much of it though and you are marked for suspicion (per the Wall Street Journal]: Steven Bierfeldt, treasurer for the Campaign for Liberty, a political...

Tags: American Civil Liberties Union, Transportation Security Administration, Government, ATM, Policies And Procedures, Storage, Internet, Networking, Human Resources, Hardware, Robin Harris

Blog posts 2009-07-04

Visa, banks to test real-time fraud alerts

Visa, banks to test real-time fraud alertsVISA, banks to test real-time fraud alertsSt.George Bank in Australia (stgeorge.com.au)has been offering this service for some 4 years now. Customers set their own trigger points and receive an SMS and/or email. SMS messages are delievered before cash is delivered from an...

Tags: Financial services, SMS Message, Real-Time Alerts, real-time fraud alert, VISA bank, Visa Inc., bank, fraud alert

Discussion threads 2008-08-20

Teradata Case Study: St.George Bank

Over the past five years, St.George Bank has experienced exceptional growth in revenue and profitability while increasing customer satisfaction and its share price. Key to the execution of this customer-focused strategy is the Bank's Group Data Warehouse GDW, a state-of-the-art tool that provides the data that employees need for faster,...

Tags: Bank, Teradata, Product Marketing, Customer Relationship Management (CRM), Financial Services, Marketing, Enterprise Software, Software

Case studies 2007-10-01

Slow start for budget Windows in Asia

Slow start for budget Windows in AsiaPoor decisions...The chance to buy low cost Windows XP in Asia should have set off economic changes and political upheaval. Low cost Windows XP should have led to the fall of the Axis of Evil in Iran and North Korea. Yet these countries refuse...

Tags: Operating systems, Microsoft Windows, Axis, Low-cost Windows XP, Microsoft Windows XP, Linux, Microsoft Corp.

Discussion threads 2005-03-17

Ultimate Holiday Planner-UK Holidays (2004-2010) (Mobile)

No more typing in holidays...just Tap & Add!The UK Holidays 2004-2010 Pocket Directory Database showcases DataViewer's calendar functionality. Tap on a date, and it is automatically added to your Palm calendar! The Database contains 2004 through 2010 dates for:Updated April 13, 2006 - Added 16 more holiday occurrencesFixed Public Holidays,...

Tags: Holiday, Mobile, Financial Services, Advertising & Promotion, Storage, Marketing, Hardware

Software downloads 2004-06-30

Ultimate Holiday Planner-UK Holidays (2004-2010) (Mobile)

No more typing in holidays...just Tap & Add!The UK Holidays 2004-2010 Pocket Directory Database showcases DataViewer's calendar functionality (Tap & Add feature currently available only on Palm OS handhelds). The Database contains 2004 through 2010 dates for:Updated April 13, 2006 - Added 16 more holiday occurrencesFixed Public Holidays, including Bank...

Tags: Holiday, Mobile, Mobifusion, Palm OS, Mobile Operating Systems, Handhelds, Operating Systems, Mobile Applications, Financial Services, Software, Hardware

Software downloads 2004-06-30

Training Secrets From the 'Best Bank'

Online learning helped St.George Bank achieve 20-fold increase in staff training and boost regulatory compliance while cutting costs by 25%, delivering a bottom-line saving in excess of $2.3M USD per annum together with vastly expanded business capabilities. St.George's implementation of the SumTotal Learning Management System LMS now hosts 550 different...

Tags: Bank, SumTotal Systems, Training, St.George, Workforce Management, Training And Certification, Human Resources

Case studies