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Sprint customer: Dad on our calling plan just died. Sprint: prove it: Sprint customer: Dad on our calling plan just died. Sprint: prove itWhile I agree that the individuals taking the calls were insensitiveI don't have a problem with them asking for a death certificate as proof of the death. After all, it's this sort of thing that we need death certificates...; Tags: Sprint Communications, death certificate, Sprint Customer, Dad; Discussion threads 2008-01-05

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Signs your company might soon go belly-up: Before a company goes under, just about everybody knows it. And before everybody knows it, a bunch of people are already whispering in the corridors and around the water cooler, certain they see the writing on the wall. But what about you? Can you read the clues sprinkled like breadcrumbs...; Tags: Job, Recruitment & Selection, Real Estate, Human Resources, Workforce Management, Business Operations, Deb Perelman; Blog posts 2008-10-15
JetBlue unveils high-tech terminal Oct. 22; IT as customer service tool: Joseph Eng, executive vice president of JetBlue's systems and technology, said the company will unveil its high-tech terminal at John F. Kennedy International Airport in New York Oct. 22. The terminal when it launches will be the culmination of one big technology project. JetBlue's terminal at JFK,...; Tags: Customer Service, Information Technology, JetBlue Airways Corp., Tool, Projects, Product Marketing, Customer Relationship Management (CRM), Operational Accounting, Marketing, Enterprise Software, Software, Finance, Larry Dignan; Blog posts 2008-10-15
80 ways to mix open source and business: Open source and business do mix. In fact, according to Matthew Aslett at the 451 Group, you can mix open source into more than 80 combinations of development model, licensing model, and revenue schemes. Usually, people talk about three licensing combos: Proprietary, mixed, and "pure" open source...; Tags: Aslett, Open Source, Joe Brockmeier; Blog posts 2008-10-15
ManageFusion 2008: I'm sitting in the media workroom preparing for today's sessions at Symantec's ManageFusion 2008. The event is being held at the JW Marriott resort and conference center in the land of the Mouse, that is Orlando, FL. I'll be adding things to this post throughout the day as interesting things...; Tags: Software, Application, Symantec Corp., Software Virtualization Solution Professional, Steve Morton, Security, Dan Kusnetzky; Blog posts 2008-10-15

What drives customer demand for Solaris/x86? Fear of failure: I think the short answer to "what happened to growth in the OpenSolaris community" is Ian Murdock; but the longer answer is that growth continues but enthusiasm lags and the commercial applications market has become more a defensive one than a leading edge one. by Paul Murphy; Tags: Growth, Paul Murphy, OpenSolaris, Sun Microsystems Inc., Intel X86, Sun Sparc, Systems Story, Sun Solaris, Linux, UNIX, Operating Systems, Servers, Processors, Software, Hardware, Semiconductors, Components; Blog posts 2008-10-15
Unleashing the Moore's Law of radios at last: Unleashing the Moore's Law of radios at lastHigher costs and lower pricesI'm just waiting for one of the usual trolls to say you're contradicting yourself by claiming "higher costs" can not bring "lower prices".Higher costs in and of themselves will not bring lower prices. But competition will result, for example,...; Tags: Advertising & Promotion, radio; Discussion threads 2008-10-14
Intel barely beats for Q3: Intel reported net income of $2 billion, or 35 cents per share, for the third quarter, up from $1.8 billion and 30 cents a year ago. Revenue was $10.2 billion for its third quarter, up 1 percent over the same quarter a year ago. statement Analysts had expected the company...; Tags: Intel Corp., Notebooks, Hardware, Notebooks & Tablets, Sam Diaz; Blog posts 2008-10-14
Keeping the dream alive - bootstrap your way out of the death spiral: Jennifer Leggio is on the road. Guest editorial by Ryan Kuder I was very publicly laid off from Yahoo! back in February. It's a gut-wrenching experience for anyone who has gone through it. At the time, my choices were to get a new...; Tags: Dream, Network, Yahoo! Inc., Start-up, Jennifer Leggio, Ryan Kuder, VC, Angels, Networking; Blog posts 2008-10-14
Apple gadget lust for me, but anything for Ed Tech?: Apple gadget lust for me, but anything for Ed Tech?Your Mac Lust borders on Creepy....Geez... that article is just a little bit scary. The kid on the eTrade commercials is in my head..."I seriously underestimated the creepiness factor"... he says this about a clown and I am applying it...; Tags: Corporate communications, Desktops, DVD, Consumer electronics, Notebooks, Apple Inc., video; Discussion threads 2008-10-14
What OpenOffice site crash means: What OpenOffice site crash meansSo, I should pay for free software so I don't pay Microsoft?It's not for everyone. However, the reason Microsoft has more robust features is because they spend more money on it. That money is funded by higher prices for their software. If you or your company...; Tags: OOA/OOD/OOP, object-oriented, Microsoft Office, Microsoft Corp., OpenOffice, free software, Open Office Writer; Discussion threads 2008-10-14
Dell negotiations: Street ball without the refs: Negotiating hardware deals with Dell isn't for everybody. In fact dealing with Dell can be downright difficult relative to other hardware vendors. That takeaway came from Gartner analyst Leslie Fiering's presentation at the Gartner Symposium ITxpo. In that presentation, Fiering noted that Dell's pricing isn't transparent if you're an IT...; Tags: Dell Computer Corp., Negotiation, Free Trade, Pricing, Finance, Marketing, Larry Dignan; Blog posts 2008-10-14
10 questions about the direction of CRM: An interview with Jon Cline: Find out where CRM expert Jon Cline thinks customer relationship management is headed, the benefits it offers, and what business leaders should expect from a CRM solution.This download is also available as an entry in our 10 Things blog.; Tags: CRM, Jeff Cerny, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software; Download resources 2008-10-14
Windows 7 will be called... Windows 7: Windows 7 will be called... Windows 7Great overview of Windows 7 available here...Here is a great overview and FAQ of what is in Windows 7 and what has changed etc.Go here - http://www.winsupersite.com/faq/windows_7.aspRE: Windows 7 will be called... Windows 7, but not Vista ME Part DeuxBut won't Windows 7 be...; Tags: Operating systems, Vista SP2, Microsoft Windows 7, Microsoft Windows; Discussion threads 2008-10-13
IT warning: Turbulence ahead: The technology budget is on the skids. The business types don't quite get IT (and by the way you don't get them either). And amid all this turmoil all you have to do is keep your infrastructure humming and solve the 25 most contentious business-technology issues by the first half...; Tags: CIO, Information Technology, Gartner Inc., Strategy, Management, Larry Dignan; Blog posts 2008-10-13
Samsung LN37A450: Samsung LN37A450Samsung LN37A450 IssuesI purchased a Samsung 37" LCD TV on August 2nd 2008 and within a short period of time it started screwing up. I thought it could have been the HDMI cables so I spend time purchasing new cables but that didn't work.When you turn it on the...; Tags: TVs, TV & Home Theater, Samsung Electronics Co. Ltd., service center, TV; Discussion threads 2008-10-13
Value, value and values in an open source world: Value, value and values in an open source worldWhy is it that many feel that companies should/mustshare software code, yet they draw the line at sharing anything which maintaines their own income?I do not see Boeing sharing design or manufacturing techniues with Airbus, KFC and Coca-Cola keep their recipies under...; Tags: proprietary software, software, open source; Discussion threads 2008-10-13
Enterprise web 2.0 costs set to plunge: Good news for credit crunch squeezed CIOs: the price of enterprise web 2.0 tools is set to plummet, according to a new report from Forrester. Good news for credit crunch squeezed CIOs: the price of enterprise web 2.0 tools is set to plummet. According to a new...; Tags: Software, Web, CIO, Tool, Web 2.0, Productivity, Channel Management, Tools & Techniques, Internet, Marketing, Management, Forrester, budget, Jo Best, Silicon.com; News items 2008-10-13
Negotiating with your hardware vendor 101: Squeezing the most out of technology budgets seems to be a running theme these days, but customers frequently give up leverage in negotiating hardware deals. According to Gartner analyst Leslie Fiering most hardware negotiations go wrong early on. A customer's maximum leverage occurs when a company is...; Tags: Leverage, Hardware Maker, Hardware, Larry Dignan; Blog posts 2008-10-13
BlackBerry Bold sales halted in UK: Orange has stopped selling RIM's first HSDPA handset while it works with the manufacturer on a software fix for unspecified 3G-related concerns. Orange has temporarily stopped selling the BlackBerry Bold while it tries to figure out a solution to unspecified 3G-related problems on the handset. ...; Tags: Orange PCS, Research In Motion Ltd., RIM BlackBerry, Sales, BlackBerry Bold, 3G, Cellular Phones, Handhelds, Wireless, Consumer Electronics, Personal Technology, Hardware, David Meyer ZDNet.co.uk, Sales Strategy, BalckBerry Bold, Research in Motion, Orange, UK; News items 2008-10-13