speech technology

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Best Practices in Speech Technologies for Contact Centers

This paper challenges vendors of speech technology applications to present the audience with a provider's vision of what it takes to successfully integrate speech technology in call center applications. Market-leading companies Verint and Convergys answered the challenge by giving readers a glimpse into the business case for the expansive use...

Tags: Information Today Inc., Contact Center, Best Practice, Speech Technology, Call Centers, Customer Relationship Management (CRM), Operational Planning, It Operations, Enterprise Software, Software, Business Operations

White papers 2006-06-01

Additional Resources

2010 Audi A5 Cabriolet

Photo gallery:2010 Audi A5 CabrioletThe Audi A5 is a stunningly beautiful coupe with excellent power and performance. Unfortunately, the 2010 Audi A5 Cabriolet is not that car. In an effort to please drop-top lovers, Audi cut the roof off of the A5 Coupe, an element that accounted for the majority...

Tags: Audi AG, A5 Cabriolet

Product reviews 2009-11-16

CRM Association-Netherlands Rocks Het Huis!

I'm in love with Amsterdam....no wait, I love it but I'm not in love....no, hold on, I like it a lot, but I'm not in love, nor do I love it. The Theory.... Interestingly enough (to me at least and who else am I really writing this for...

Tags: Car, Amsterdam, Conference, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-11-16

What Intel wants in health care

Video for Intel ReaderI enjoyed your story. I work at Intel and thought it might benefit from a link to view a video I shot in San Francisco showing how the Intel Reader works http://bit.ly/2s0CYy.Copyright violation possibilitesI foresee publishers complaining that this device can be used to read books...

Tags: Vertical industries, Benefits, HEALTHCARE, Personal finance, Intel Corp., health care

Discussion threads 2009-11-12

Smart.fm - almost enough to make me want an iPhone

I really don't want an iPhone. I'm holding out for a Droid, just as soon as I figure out some way to justify getting rid of my perfectly adequate BlackBerry. However, the iPhone has lots of apps and one in particular is being unveiled today: Smart.fm's iPhone interface...

Tags: Software, Apple iPhone, Smart.fm, iPhone App, RTI, Smart Phones, Consumer Electronics, Personal Technology, Christopher Dawson

Blog posts 2009-11-02

Elertify your PC with Text to Speech! (Mobile)

FREE 7 Day Trial - Trial Version is fully functional!Please Download the Trial prior to purchase Elertify your PC with Text to Speech! Do you work with your BlackBerry and a PC? Are you tired of picking up your BlackBerry every 15 seconds to check messages only to discover it's...

Tags: Mobile, PC, RIM BlackBerry, SMS, VirtualViews.com, Elertify, BlackBerry PIN, Handhelds, E-mail, Hardware, Online Communications

Software downloads 2009-10-28

2010 Acura RDX

Photo gallery:2010 Acura RDXAs we raced the 2010 Acura RDX along winding mountain roads, feeling out corners carefully so as not to send this small SUV tumbling, we wished the turbocharged engine and all-wheel-drive system were in a completely different car. Throw this running gear into a small coupe, ditch...

Tags: power train, RDX, Acura, turbo, car, Acura RDX

Product reviews 2009-10-23

Nokia sues Apple, alleges patent infringement by iPhone

The world's biggest cell phone maker is dragging the maker of one of the most popular cell phones to court over patent infringement. Nokia said today that it has filed suit against Apple, alleging that the iPhone infringes on Nokia's patents for GSM, UMTS and wireless LAN WLAN standards. ...

Tags: Apple iPhone, Nokia Corp., Apple Inc., Intellectual Property, Wireless LANs, LANs, Wi-Fi, Smart Phones, Wireless And Mobility, Research & Development, Business Operations, Networking, Consumer Electronics, Personal Technology, Sam Diaz

Blog posts 2009-10-22

Nokia frustrated by iPhone US success? Sues Apple over wireless patents

Yes, Nokia has to be frustrated, but, they should put their efforts into anAndroid phone and forget the patent lawsuits. Patents...If Apple didn't get an agreement to use Nokia's IP, then Apple should face a court of law and be held to account.Considering all the other phone makers realize this...

Tags: Cellular phones, Apple iPhone, wireless, Nokia Corp., Apple Inc., patent, GSM

Discussion threads 2009-10-22

Computers have speed limit as unbreakable as speed of light, say physicists

Yeah, they have been saying this same thing for years....and everytime, they find a way to make computers even faster. I don't think that they will EVER reach a limit for computer power. Not ever.FacinatingI always knew there would be a wall somewhere, but what will be needed with that...

Tags: PRODUCTIVITY, computer

Discussion threads 2009-10-16

Welcome Doug Hanchard, our new government blogger

I'd like to welcome Doug Hanchard, our new government blogger, to the ZDNet network. Doug is principal of Rapid Response Consulting and is an IT veteran with knowledge of government IT issues. He will be examining the intersection of IT and government, one of the few...

Tags: Information Technology, Hot Button, Blogger, Doug, Government, Strategy, Management, Larry Dignan

Blog posts 2009-10-15

Ellison's keynote: Linux, Exadata, the Governator and more

Oracle CEO Larry Ellison took the stage for the final keynote at Oracle OpenWorld 2009 today - an afternoon session that followed lunch and got off to a rough start when Infosys CEO Kris Gopalakrishnan who was scheduled to speak after Ellison came on stage first and spent 45 minutes...

Tags: Oracle Corp., Larry Ellison, IBM Corp., Ellison, Fusion, Linux, UNIX, Operating Systems, Open Source, Software, Sam Diaz

Blog posts 2009-10-14

Oracle OpenWorld 2009 - Social CRM Technology Rears an Actual Head

I am almost always in awe of Oracle OpenWorld.  The scope of this conference is spectacular. Can you imagine an event that the attendance is down to 37,000 attendees?  Actually, that puts me in awe of their event planners more than even the event. How in the name of whoever...

Tags: Oracle Corp., Siebel Systems Inc., CRM, Anthony Lye, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-10-14

Review: Zune HD & AV dock and Zune Premium Car Pack

Who needs a Blu-Ray player?Ummm, perhaps someone that might want 1080p resolution compared to the Zunes? And all the features that blu-Ray offers?Matthew, how is your zunes screen in sunlight? OLED displays are extremely poor in sunlight; please post a picture of the zune next to an iPod touch both...

Tags: Digital music, Digital media, OLED Screen, car, OLED Displays, Microsoft Zune, Zune HD, sunlight

Discussion threads 2009-10-14

HP TouchSmart 600

The HP TouchSmart 600 shows how getting an early jump on unproven technology can pay off. HP was first to market with a touch-based all-in-one PC more than two years ago. Now that Windows 7 has spurred almost every major desktop vendor toward multitouch, HP has the advantage of years...

Tags: Corporate communications, Microsoft Windows, Desktops, audio ouput, Hewlett-Packard Co., TouchSmart 600, Sony Corp., HP TouchSmart

Product reviews 2009-10-13

Oracle OpenWorld: Getting down to business

At Oracle OpenWorld, company co-presidents Charles Phillips and Safra Catz kicked off the day's events with a keynote speech that got right down to business about, well, doing business. In the opening minutes of the keynote, the two took some time to reflect on what the company...

Tags: Car, Oracle Corp., Oracle Open World, Sam Diaz

Blog posts 2009-10-12

CTIA: Qualcomm, AT&T execs reflect on Mobile's past, future

In many ways, it may feel like we've "arrived" when it comes to wireless technology. But Drs. Irwin and Paul Jacobs, the father-and-son duo who run Qualcomm, pointed out during a chat with CTIA President Steve Largent this morning that the industry has seen major changes over the decades and...

Tags: Device, Mobile, Network, AT&T Corp., Qualcomm Inc., CTIA, Networking, Sam Diaz

Blog posts 2009-10-08

2010 Lincoln MKZ

Photo gallery:2010 Lincoln MKZThe same sort of modern stateliness we saw on the Lincoln MKS last year finds its way into the 2010 MKZ, along with an impressive technology array. Lincoln's new winged-grille design covers the front of this smallest Lincoln, giving it stronger presence than its platform mates, the...

Tags: Lincoln, MKZ, car

Product reviews 2009-10-07

CTIA: Genachowski taps wireless industry to help foster growth, innovation

As the mobile industry continues to go through its changes, the eyes are increasingly focused on Washington, specifically the Federal Communications Commission. To kick off the conference, FCC chairman Julius Genachowski stepped on to the stage before the attendees of the CTIA Wireless I.T. and Entertainment conference...

Tags: Innovation, Mobile, Industry, Broadband, Spectrum, CTIA, Wireless, Mobile Data Usage, Advertising & Promotion, Marketing, Sam Diaz

Blog posts 2009-10-07

A few companies to check out at CTIA

Greetings from San Diego, where I landed last night for a couple of days at the CTIA Wireless I.T. & Entertainment conference. Before turning in last night, I took some time to sift through some of the pre-show pitches that were sitting in my inbox. If all goes well, I'll...

Tags: Mobile, Analytics, Compliance, CTIA, Textguard, Motally, Advertising & Promotion, Financial Planning, Marketing, Finance, Sam Diaz

Blog posts 2009-10-07