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ZDNet Resources
- Best Practices in Speech Technologies for Contact Centers
- This paper challenges vendors of speech technology applications to present the audience with a provider's vision of what it takes to successfully integrate speech technology in call center applications. Market-leading companies Verint and Convergys answered the challenge by giving readers a glimpse into the business case for the expansive use...
- Tags: Information Today Inc., Contact Center, Best Practice, Speech Technology, Call Centers, Customer Relationship Management (CRM), Operational Planning, It Operations, Enterprise Software, Software, Business Operations
- White papers 2006-06-01
Additional Resources
- 2016: "You're watching the Linux Channel."
- July 24th, 2016. Josef Konsumer, a home-based employee and portfolio manager for ICBC/CiticorpChase, a Chinese-owned multinational investment bank, wakes up to hear his alarm clock go off at 8am, and gets out of bed, his 47-year old body aching from an aggressive personal trainer session from the...
- Tags: PC, Linux, Desktops, Microsoft Windows, Data Centers, Operating Systems, Open Source, Software, Hardware, Storage, Data Management, Jason Perlow
- Blog posts 2008-07-24
- Qualcomm patent ruled invalid in German Nokia case
- The German Federal Patent Court ruled on Wednesday that a Qualcomm GSM patent asserted in a case against the world's top cell phone maker Nokia was invalid. HELSINKI--The German Federal Patent Court ruled on Wednesday that a Qualcomm GSM patent asserted in a case against the world's top cell...
- Tags: Patent, Nokia Corp., Qualcomm Inc., Reuters, Nokia, Qhalcom, patents, legal, cellphones
- News items 2008-07-24
- Qualcomm, Nokia deal ends long legal battle
- Qualcomm and Nokia late on Wednesday settled a 3-year, three-continent legal battle over patent licenses and royalties for the next 15 years. NEW YORK--Qualcomm and Nokia late on Wednesday settled a 3-year, three-continent legal battle over patent licenses and royalties for the next 15 years. ...
- Tags: Patent, Nokia Corp., Qualcomm Inc., Reuters, Nokia, Qhalcom, patents, legal, cellphones
- News items 2008-07-24
- Parallels releases Parallels Server for Mac
- I almost missed Parallels' announcement of Parallels Server for Mac. I didn't speak with company representatives. All I saw was a press release. It was nearly lost in a huge pile of other mail in my inbox. Although there are several virtual machine software products that support...
- Tags: Apple Macintosh, Operating System, Virtual Machine, Parallels Server, Parallels Management Console, Toolset, Desktops, Apple Mac OS, Desktop Virtualization, Operating Systems, Servers, Hardware, Software, Dan Kusnetzky
- Blog posts 2008-07-24
- COPA suffers another blow
- InformationWeek is reporting on the latest blow to the Child Online Protection Act, or COPA. COPA imposes heavy fines on libraries and schools among other institutions that fail to prevent children from "content harmful to minors." If you're asking just what constitutes "harmful to minors", so...
- Tags: Child Online Protection Act, Minor, Regulations, Government, Christopher Dawson
- Blog posts 2008-07-23
- Accenture gets deeper into the green IT services game
- Need some outside perspective on the green status of your IT infrastructure? Accenture, which is one of Forrester Research's darlings when it comes to green IT services, has created a set of services called the Accenture Green Technology Suite that handle anything from basic green "maturity" assessments and modeling tools...
- Tags: Game, Data Center, Accenture Ltd., Green IT, Data Centers, Storage, Hardware, Data Management, Heather Clancy
- Blog posts 2008-07-23
- F8: Zuckerberg's keynote takeaways
- I've just finished watching live stream of Facebook CEO Mark Zuckerberg's keynote speech at this year's developer conference. Here are a few of the major takeaways, some of which will warrant further analysis at a later date (it's 11pm here in London). by Steve O'Hear
- Tags: Facebook, Productivity, Blogging, Internet, Steve O\'Hear
- Blog posts 2008-07-23
- Bausch & Lomb puts new CIO in charge of customer service
- Eye care company Bausch & Lomb has given its CIO the customer service reins. On Wednesday, the company named Alan Farnsworth, senior vice president of customer service and information technology and chief information officer. Cutting through the rather bloated title, it appears that Bausch & Lomb has...
- Tags: Customer Service, CIO, Bausch & Lomb Inc., Information Technology, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software, Larry Dignan
- Blog posts 2008-07-23
- Intuit cut 575 jobs - is this "user generated unemployment?"
- The other day I reported that Brad Smith, the CEO of Intuit, had asked his managers to see which jobs could be cut because there were volunteers among Intuit's 50m users that were doing a better job -- and for free. These seem to be the emerging business benefits from...
- Tags: Job, Intuit Inc., Unemployment, Recruitment & Selection, Human Resources, Workforce Management, Tom Foremski
- Blog posts 2008-07-23
- Inside the mind - and config - of Terry Childs
- Terry Childs's lawyer, Erin Crane, offered the court some insights into the Childs' motivations in changing SF's network passwords. She will argue today for a reduction in his $5 million bail, perhaps to something closer to the bail set for common murderers ($1 mil.) In her written...
- Tags: Password, Network, Backup, Terry Childs, Richard Koman
- Blog posts 2008-07-23
- October Esquire magazine will use electronic ink
- Earlier this month I mentioned how Hearst is embracing the mobile web by offering much of their content on mobile phones. Hearst is now going to bring a bit of mobile technology to print media with their usage of electronic ink in the October issue of Esquire. The electronic ink...
- Tags: Electronic Ink, Mobile, Matthew Miller
- Blog posts 2008-07-23
- Microsoft turns to users for new wave of Xbox games
- Taking a page from Facebook and YouTube, Microsoft will turn to users of its Xbox 360 to create new video games and broaden the types of games available on its console. SEATTLE--Microsoft will turn to users of its Xbox 360 to create new video games and broaden the types...
- Tags: Microsoft Xbox Live, Microsoft Corp., Microsoft Xbox, Games, Game Players, Personal Technology, Consumer Electronics, Reuters, Xbox 360, Microsoft, user-generated, video games, Xbox
- News items 2008-07-23
- Apple: Perception is Reality
- When a technology columnist known for his critical views on Apple makes statements to the effect that the company should consider defining and publicly communicating a succession strategy, many Apple fans might consider the subject too close to home and inappropriate. It will generate heated discussion...
- Tags: Steve Jobs, Apple Inc., Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources, Jason Perlow
- Blog posts 2008-07-23
- Virtual Iron Customer Profile: Goodell DeVries Leech & Dann, LLP
- I had the chance to speak with Goodell DeVries Leech & Dann's David Roden, a few questions about their use of Virtual Iron's virtual server environment. Thanks for spending time with me, David! Here are my questions and David's answers: Who are you and what...
- Tags: Virtual Iron, Server Virtualization, Disaster Recovery, Virtualization, Servers, Hardware, Data Management, Dan Kusnetzky
- Blog posts 2008-07-23
- Element Browser (zip)
- Element Browser is a full featured, fast and Web standards compliant Web browser for the Microsoft Windows platform. It features a intuitive, modern ribbon interface with tools that are designed to simplify every day browsing tasks. Element Browser has been designed from the ground up to be one of the...
- Tags: Web Browser, Element Software, Web Browsers, Viruses And Worms, Internet, Security
- Software downloads 2008-07-23
- 90% of Americans 18-28-year-old own a PC
- According to the Forrester Research, although Gen Y is a small generation of 18- to 28-year-olds, comprising only 38 mln US adults, it sets the pace for technology adoption. 90% of Gen Yers own a PC, and 82% own a mobile phone. But it is technology use that sets this...
- Tags: Generation X, Mobile, PC, Generation Y, AM
- Blog posts 2008-07-22
- Guest blog - A lesson in compassionate capitalism
- I've mentioned Dean's Beans a few times recently, probably because too many late nights of thesis-writing this summer have me fixated on caffeine. Regardless, Dean Cycon, the company owner and a local guy doing business a couple towns away from me here in central Massachusetts, offered to write a...
- Tags: Blog, Starbucks Corp., Recruitment & Selection, Human Resources, Workforce Management, Christopher Dawson
- Blog posts 2008-07-22
- Saying that Windows "Workstation" 2008 is faster than Vista doesn't make it so
- Saying that Windows "Workstation" 2008 is faster than Vista doesn't make it soPar for the course wrt anti-Vista bashers.They believe that repeating something ad nauseum will somehow make it true.Journalism or Rant?I'm afraid you've followed suit rather than taking the high road on this issue. By even responding to...
- Tags: Microsoft Windows Vista (Longhorn), Microsoft Windows, Microsoft Windows Vista, RAM, workstation, Microsoft Windows XP
- Discussion threads 2008-07-22
- Twitter anti-spam efforts go overboard
- Twitter anti-spam efforts go overboardLarge services such as this can not...are too big to manage. Managing this type of technology with technology will time after time result in mismanagement. Just like Gmail and other that are spamming the Internet.Networks require real human intervention to manage properly. Anything less is...
- Tags: Spam, Twitter, anti-spam, anti-spam effort
- Discussion threads 2008-07-22
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