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What SaaS can teach us about customer service

In the SaaS model, the power is with the customer and vendors need to take a very different approach to both sales and service, here's how to do it says Archie Black, President and CEO of SPS Commerce. Commentary--Software-as-a-Service SaaS is one of the fastest growing segments of...

Tags: Customer Service, Software-as-a-service, Customer, Software As A Service (SaaS), Cloud Computing, Product Marketing, Customer Relationship Management (CRM), Emerging Technologies, Marketing, Enterprise Software, Software, SaaS, software. customer service, sales, Archie Black, SPS Commerce, Special to ZDNet

News items 2008-08-20

Six steps to an effective data governance program

As data governance becomes a key benchmark of a company's responsibility to enhance and protect data, here are six simple steps that start to develop a program based on individual needs. In the past few years, dozens of high-profile incidents involving data mismanagement have gained international attention. Caught off...

Tags: Data, Organization, Corporate Governance, Tools & Techniques, Pricing, Databases, Business Operations, Corporate Law, Management, Marketing, Enterprise Software, Software, Data Management, data governance, mismanagement, Steve Alder, IBM, Special to ZDNet

News items 2008-08-06

Additional Resources

My father, the casemodder

I love hearing about these wacky aesthetic computer modifications that people do. While a lot of them definitely have the "cool" factor, most aren't exactly useful or practical. But when I heard about one particular "casemod" from one of my readers, I was intrigued. It just so happened that this...

Tags: Jason Perlow

Blog posts 2008-08-29

Microsoft patents 'Page Up' and 'Page Down'

The software maker has been granted a US patent on "navigating paginated content in page-based increments." Microsoft has been granted a patent on 'Page Up' and 'Page Down' keystrokes. The software giant applied for the patent in 2005, and was granted it on August 19, 2008....

Tags: Page, Microsoft Corp., Keyboards, Hardware, Peripherals, David Meyer ZDNet.co.uk, Microsoft, patent

News items 2008-08-29

IBM claims 'Quicksilver' flash sets data-speed record

A project under development from IBM is setting new records for data-transfer speeds using solid-state technology with one million input/outputs per second. IBM has said its 'Project Quicksilver' is setting new records for data-transfer speeds on solid-state technology, with its tests showing a disk-storage solution hitting one million input/outputs...

Tags: IBM Corp., Storage, Virtualization, Performance Management, Ip storage, Storage Management, Hardware, Human Resources, Workforce Management, Colin Barker ZDNet.co.uk, IBM, Project Quicksilver, SSD, solid-state drive

News items 2008-08-29

Video: Can Psystar take a bite out of Apple?

ZDNet correspondent Sumi Das talks with Senior Editor Sam Diaz about the brewing suit-countersuit situation between Apple and Psystar. In an effort to quash the sale of Psystar's cheap Mac OS-running computers and preserve its carefully crafted image and reputation, Apple sued the Miami-based company. Now Psystar has lobbed back...

Tags: Apple Inc., Video, Apple Mac OS, Desktops, Operating Systems, Software, Hardware, Larry Dignan

Blog posts 2008-08-29

Can Psystar take a bite out of Apple?

ZDNet correspondent Sumi Das talks with Senior Editor Sam Diaz about the brewing suit-countersuit situation between Apple and Psystar. In an effort to quash the sale of Psystar's cheap Mac OS-running computers and preserve its carefully crafted image and reputation, Apple sued the Miami-based company. Now Psystar has lobbed back...

Tags: Apple Macintosh, Apple Inc., Apple Mac OS, Desktops, Operating Systems, Software, Hardware, Apple, Psystar, Mac, clone, lawsuit, countersuit, Sumi Das, Sam Diaz

Videos 2008-08-28

An IE8 Beta 2 Q&A

Yesterday I published my first look at the just-released Beta 2 of Internet Explorer 8. I got some great comments in the Talkback thread and via e-mail and thought it would be worth answering them here. Should you install IE8? Where can you download the correct code for your OS....

Tags: Microsoft Windows Server, Microsoft Windows XP, Beta, IE Beta Newsgroup, Microsoft Windows, Operating Systems, Software, Ed Bott

Blog posts 2008-08-28

Why does Safari stink?

Why does Safari stink?Safari on iPhone is even worseSafari on a Mac should work at least as well as Firefox. but on the iPhone it crashes regularly or locks up the iPhone. And it appears Apple's licensing is designed to preclude any competition:"Apple's software requirements for the device are too...

Tags: Web browsers, Web site development, Channel management, Web technology, KHTML, Apple Safari, Safari stink, stink, Web, Web browser, Web site

Discussion threads 2008-08-28

Why does Safari stink?

I started my day with several calls from our Special Ed folks who suddenly couldn't access their student information portal (e-Sped). I could access it without problem, our Special Education administrators could access it, but several teachers and counselors were discovering (since this was the first student day back...

Tags: Apple Safari, Web Browsers, Portals, Desktops, Internet, Hardware, Christopher Dawson

Blog posts 2008-08-28

Is probiotics a scam?

Is probiotics a scam?Is probiotics a scam?Probiotics are not a scam but you do have to know what you are looking for. I was taking a digestive enzyme which had several probiotics in it including acidophilus. It worked fine for me. Will I recommend them to everyone? No...

Tags: Food & Beverage, Probiotics, probiotic

Discussion threads 2008-08-28

What's in IE 8 for enterprise users?

What's in IE 8 for enterprise users?The biggest thing in IE8 for the enterprise: continued compatibilityproblems and continued foot dragging on the standards front. Also very slow JavaScript. Much slower than the already released version of FireFox, Opera, and Safari. Pretty sad . . . .RE: What's in IE 8...

Tags: Web browsers, Quality, Microsoft Internet Explorer, IE 8, enterprise user, standards, Mozilla Firefox, IE8, Web browser

Discussion threads 2008-08-28

SaaS market will 'collapse' in two years

Lawson's CEO, Harry Debes says SaaS is the third attempt at "on demand" in his lifetime and predicts it will take the same path as the first two--to oblivion. Lawson's CEO, Harry Debes, doesn't believe in software-as-a-service SaaS. ...

Tags: Software-as-a-service, Software As A Service (SaaS), Cloud Computing, Emerging Technologies, Software as a service, SaaS, software, Lawson, Asia, Victoria Ho, ZDNet Asia

News items 2008-08-28

Smart grid player Trilliant closes $40 million in funding round

Trilliant, a green tech company that's working with about 100 utilities on various smart grid deployments, has just closed a $40 million round of equity funding from a group of investors including affiliates of MissionPoint Capital Partners and zouk ventures. Trilliant CEO Bill Vogel characterizes the investment...

Tags: Green Technology, Ontario, Trilliant, Vogel, Government, Heather Clancy

Blog posts 2008-08-28

Codename of the day: Nitrogen

Codename of the day: NitrogenCodeword - "Infection"Can't think why ZDnet aren't trumpeting Microsoft's latest embarassing achievement -Wonder if the US army's robots will be running 'Hasta La Vista'?http://news.bbc.co.uk/1/hi/technology/7583805.stmNasa has confirmed that laptops carried to the ISS in July were infected with a Windows virus known as Gammima.AG.The worm was...

Tags: Games, Microsoft Windows, Cyberthreats, SECURITY, Viruses and worms, Nitrogen

Discussion threads 2008-08-28

AVS Blobs Screensaver (exe)

AVS Blobs Screensaver helps you relax. Magic bubbles is a perfect remedy to plunge into calm atmosphere and forget about stress and worries. Developed in 3D, bright, colorful and originally designed, our screensavers will give you a lot of exciting emotions. A special feature makes possible to enrich the screensaver...

Tags: Screensaver, Online Media Technologies, Magic Bubble

Software downloads 2008-08-28

AVS Fire Screensaver (exe)

Find yourself in the epicentrum of a magnificent fire or follow the trace of a fireball in AVS Fire Screensaver. Developed in 3D, bright, colorful and originally designed, our screensavers will give you a lot of exciting emotions. A special feature makes possible to enrich the screensaver with your own...

Tags: Screensaver, Online Media Technologies

Software downloads 2008-08-28

AVS Flying Images ScreenSaver (exe)

AVS Flying Images Screensaver allows you to create a nice cascade from your favorite images on your display. Images are floating in different directions with variable speed. Developed in 3D, bright, colorful, and originally designed, our screensavers will give you a lot of exciting emotions. A special feature makes possible...

Tags: Screensaver, Online Media Technologies, AVS Flying Images Screensaver, Images

Software downloads 2008-08-28

AVS Sparks Screensaver (exe)

Relax with AVS Sparks Screensaver. A magnificent comet tail evoking thoughts about the infinity of the universe. Developed in 3D, bright, colorful and originally designed, our screensavers will give you a lot of exciting emotions. A special feature makes possible to enrich the screensaver with your own images. This version...

Tags: Screensaver, Online Media Technologies

Software downloads 2008-08-28

It must be a rough day in Cupertino

It must be a rough day in Cupertinonot having an issuesettings>general>passcode lock on>require passcode immediatelyRE: It must be a rough day in CupertinoThe lawsuit over Psystar has a precedent, in favor of Psystar.Remember that there was a lawsuit like this against Data General some years back, alleging illegal tying because...

Tags: Apple Inc., RDOS, rough day, Psystar

Discussion threads 2008-08-27