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Comcast CEO kinda, sorta gets there are "horrific" customer service problems: Comcast CEO kinda, sorta gets there are "horrific" customer service problemsHe doesnt get it...He is just adding a bigger band-aid with adding more call support staff. You need to step back and look at those 250 million calls and sort out the 10-100 reasons and work on resolving the...; Tags: Comcast Corp., cable, sorta, customer service, service call, cable industry; Discussion threads 2007-11-28

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2016: "You're watching the Linux Channel.": 2016: "You're watching the Linux Channel."My ViewFirst, no one hates Microsoft more than I do - for both practical and ethical reasons. After dealing with Microshaft's endless parade of crap for nearly two decades, I finally abandoned my PC for a Mac. It was one of the best moves of...; Tags: UNIX, Operating systems, OPEN SOURCE, Linux; Discussion threads 2008-07-24
The App Store's buggy update process: The App Store's buggy update processI got mine to updateBasically when it gave me that "find all the updates" screen, I would just look for version numbers that had changed (this is easy to do now that everything is 1.0 generally, it will only get harder as time goes on,...; Tags: Desktops, Apple iPhone, Apple Inc., App Store, cryptic error message, Apple Macintosh; Discussion threads 2008-07-22
AT: ATyes, it's disappointing...first tmobile...now at&twould be nice for someone to 'get it right'. Tmobile's service really sucked and it looked hopeful when AT&T let the cat out of the sack about free wifi. I left my house with iphone in hand and dashed over to Starbucks, got my drink, sat...; Tags: Wireless LANs, WIRELESS, AT&T Corp., Verizon Communications Inc., Wi-Fi, TMobile; Discussion threads 2008-07-21
If sameness is a recipe for losing, how do you win?: If sameness is a recipe for losing, how do you win?OT but relevant: The heavy tread of IT.Quoting from the stern warnings about SharePoint from another Comment:“As many shops are discovering, SharePoint is also a development platform that people both inside and outside of IT use to create intranets,...; Tags: Collaboration, Groupware, Strategy, Enterprise software, Microsoft SharePoint, information technology; Discussion threads 2008-07-21

Trick out your fleet with fuel consumption monitors from Networkcar: OK, I admit it. When I bought my car a year-and-a-half ago, comparing the fuel consumption metrics among the different models WAS part of the equation, but not the most important part. Now, with gas lines forming in my own little town and people putting summer trips...; Tags: Monitor, Performance, Technology, Performance Management, GPS, Human Resources, Workforce Management, Consumer Electronics, Personal Technology, Heather Clancy; Blog posts 2008-07-03
Canucks freaking over Rogers iPhone rates: Rogers/Fido just announced their iPhone rate plans today, and our Canadian neighbors to the north are sorta freaking out about them. Just take a look at Digg. We're kind of spoiled here in the U.S. with our unlimited data plans, but capped data and massive overage fees...; Tags: Apple iPhone, Plan, Microsoft Office, Databases, Office Suites, Software, Enterprise Software, Data Management, Jason D. O\'Grady; Blog posts 2008-06-27
Internet Explorer 'feature' causing drive-by malware attacks: Internet Explorer 'feature' causing drive-by malware attacksNo surprise hereEver single vulnerability in IE is due to a built in feature.In fact, IE itself can be considered a "zero day" attack friendly vector. The primary point of failure in IT security.what version?what version?RE: Internet Explorer 'feature' causing drive-by malware attacks[i]taking advantage...; Tags: Web browsers, Spyware, adware & malware, Cyberthreats, SECURITY, Microsoft Internet Explorer, malware, malware attack; Discussion threads 2008-06-27
I'm sticking with Windows XP: I'm sticking with Windows XPWhat happened to the cries for increased security?Not saying they originated with you Jason but prior to Vistas release everyone was labelling XP a leaking sieve wrt to security. Full of holes which could not be patched but required a complete redesign. With the release of...; Tags: Microsoft Windows Vista (Longhorn), Microsoft Windows, Microsoft Windows Vista, Microsoft Windows XP; Discussion threads 2008-06-25
CO2 is increasing says US report, but GW doubters give raspberry: A new report based on data collected at the observatory on Mauna Loa, Hawaii, shows CO2 levels in the atmosphere are higher than they've been in a long time. How long? About 650-million years. Global warming researchers says CO2 is major greenhouse gas and contributes to warmer...; Tags: China, Carbon Dioxide, Harry Fuller; Blog posts 2008-05-12
A new must-read for math/science teachers: A new must-read for math/science teacherssorry, sorta uselessquarts gallonpints quartinches footEver hear of metric?This week's book for my 6-year oldBesides my 8-year old's passion for being a member in the WordMasters group before school starts in the AM, my 6-year old brought home last week a booked entitled "Jump...; Tags: new must-read, math/science, must-read; Discussion threads 2008-05-09
Is Google reliable enough?: Is Google reliable enough?Good Enough?That almost sounds like marketing doublespeak designed to sell web 2.0 in spite of the shortcomings that programmers and network engineers can't fix."It's interesting and good enough, so sign up now!" ... what a nice tagline.I would think as a programmer you would strive for a...; Tags: PRODUCTIVITY, Google Inc., Internet; Discussion threads 2008-05-03
Mac clones to rise again?: Mac clones to rise again?Their site is down, but...I would be interested in it if it has a PCI-E slot.I love to see more Mac Clones! Go OpenMac!!!:DJob$ will destroy them with trademark & IP lawsuitsBefore you know it, Job$ will invoke the EULA, patents and trademarks to shut them...; Tags: Desktops, Operating systems, Mac-clone, Apple Macintosh, Apple Inc.; Discussion threads 2008-04-14
iTunes leaps to the top of the charts: iTunes leaps to the top of the chartsThis argument doesn't wash any longer...With Amazon offering MP3's without DRM, the ONLY reason one HAS to use iTunes is to load the Amazon purchased MP3's onto the iPod which is what I do.The surveys don't count iTunes use. It counts _purchases_.I do...; Tags: Digital music, Digital media, Digital rights management (DRM), Apple iTunes, digital-rights management, Amazon.com Inc.; Discussion threads 2008-04-03
Just how green tech are you? Go on, rate yourself: So, a few weeks ago I mentioned a survey from the University of Maryland that found consumers were ready to spend money on green tech (to the tune of $104 billion annually) but they're having trouble finding the right products to spend it on. One of the...; Tags: Green Technology, Heather Clancy; Blog posts 2008-03-28
Discussing talkback formats: Discussing talkback formatsI visit much less often.Just an estimate, I am getting my news from other sites, and typically only find things here due to RSS feeds. We keep getting told that the old "Blog" page will return that lists all blogs with the top 10 or so headlines....; Tags: Blogging, RSS, blog, advertisement; Discussion threads 2008-03-21
The end of software...: The end of software...Mike Krigman's words made me gasp - sorta...Do you have any idea of how many times I have heard "But he's [i]just[/i] technical." when I tried to convince somebody in the "decision-making culture of the business" to do something better - or at least not do something...; Tags: Groupware, Tools & Techniques, Microsoft SharePoint, information technology, software, Web 2.0, ConnectBeam, collaboration; Discussion threads 2008-03-19
How I (finally) shared a Wi-Fi connection with my neighbors: How I finally shared a Wi-Fi connection with my neighborsNice Work!ntRE: How I finally shared a Wi-Fi connection with my neighborsInteresting but just a small technical point. the "signals" are radio waves that travel in straight lines. nothing can make the signal "wend it's way around the metal...; Tags: Wireless LANs, WIRELESS, Network technology, Wi-Fi connection, Wi-Fi, cable; Discussion threads 2008-03-18
Supreme Court won't block Novell's antitrust suit against Microsoft: Supreme Court won't block Novell's antitrust suit against MicrosoftNovell's 'Bad Decisions'http://www.bloomberg.com/apps/news?pid=20601082&sid=a6Q4SAu_QKxA&refer=canadaNovell says the evidence includes a 1994 e-mail in which Microsoft Chairman Bill Gates ordered a delay in providing the data to give Microsoft's own Office software ``a real advantage.'' Without the delay, Gates wrote, ``we can't compete'' with ``WordPerfect/Novell.''So...; Tags: Word processors, Corporate law, Operating systems, Microsoft Office, Microsoft Corp., Novell Inc., Corel WordPerfect, antitrust, Microsoft Windows; Discussion threads 2008-03-17
Little nation has big green ideas: P'rtugal may become a real-life test case for renewable energy. The country has no coal, no oil. Though Portugal is heavily agricultural there's no corn lobby, no rapeseed industry, no huge dependence on fertilizer, no local auto companies. Chief exports for Portugal include wine, fish, beef, olive...; Tags: Portugal, Wave Energy Equipment, Telecom & Utilities, Government, Harry Fuller; Blog posts 2008-02-25