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	<title><![CDATA[software. customer service Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/software.+customer+service.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to software. customer service]]></description>
	<s:counts start="0" returned="20" found="2998" />
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	<item>
		<title><![CDATA[Does virtualization equal cloud computing?]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-12695-0.html?forumID=1&threadID=72055&messageID=1392656&start=0]]></link>
		<description><![CDATA[I would say yesThere is no need to buy 'stand alone' servers any longer in functionality when you can put it in a Blade 'name your flavor' chassis.Virtualization with VMware/RHEL or some vendor is the best way to get it off bare-metal...Doing baremetal rebuilds is time consuming and it takes...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Wed, 25 Nov 2009 05:09:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/data+centers.html"><![CDATA[Data centers]]></category>
		<category domain="http://updates.zdnet.com/tags/servers.html"><![CDATA[Servers]]></category>
		<category domain="http://updates.zdnet.com/tags/utility+computing.html"><![CDATA[Utility computing]]></category>
		<category domain="http://updates.zdnet.com/tags/server.html"><![CDATA[server]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[cloud computing]]></category>
		<category domain="http://updates.zdnet.com/tags/virtualization.html"><![CDATA[virtualization]]></category>
		<category domain="http://updates.zdnet.com/tags/cluster.html"><![CDATA[cluster]]></category>
	</item>
	<item>
		<title><![CDATA[Web Help Desk Free 9.2.3.1 (Mac)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1196679]]></link>
		<description><![CDATA[The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Wed, 25 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+service.html"><![CDATA[Customer Service]]></category>
		<category domain="http://updates.zdnet.com/tags/apple+macintosh.html"><![CDATA[Apple Macintosh]]></category>
		<category domain="http://updates.zdnet.com/tags/macsdesign+studio.html"><![CDATA[MacsDesign Studio]]></category>
		<category domain="http://updates.zdnet.com/tags/help+desk.html"><![CDATA[Help Desk]]></category>
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		<category domain="http://updates.zdnet.com/tags/channel+management.html"><![CDATA[Channel Management]]></category>
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		<category domain="http://updates.zdnet.com/tags/directory+services.html"><![CDATA[Directory Services]]></category>
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	<item>
		<title><![CDATA[Web Help Desk Pro 9.2.3.1 (Mac)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1196677]]></link>
		<description><![CDATA[This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Wed, 25 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/asset.html"><![CDATA[Asset]]></category>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/apple+macintosh.html"><![CDATA[Apple Macintosh]]></category>
		<category domain="http://updates.zdnet.com/tags/macsdesign+studio.html"><![CDATA[MacsDesign Studio]]></category>
		<category domain="http://updates.zdnet.com/tags/web+help+desk.html"><![CDATA[Web Help Desk]]></category>
		<category domain="http://updates.zdnet.com/tags/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://updates.zdnet.com/tags/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/asset+management.html"><![CDATA[Asset Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+services.html"><![CDATA[Financial Services]]></category>
		<category domain="http://updates.zdnet.com/tags/operational+planning.html"><![CDATA[Operational Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
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	<item>
		<title><![CDATA[Apple ads dodge the network coverage issues]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-12554-0.html?forumID=1&threadID=72028&messageID=1391848&start=0]]></link>
		<description><![CDATA[Misleading advertising is in Apple's DNAWhy would their carrier be otherwise?RE: Apple ads dodge the network coverage issuesI saw the "What time's the movie" add last night.  In the real world, it would not play out the way it is shown.  The fine print at the end of...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Tue, 24 Nov 2009 09:57:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/cellular+phones.html"><![CDATA[Cellular phones]]></category>
		<category domain="http://updates.zdnet.com/tags/wireless+and+mobility.html"><![CDATA[Wireless and Mobility]]></category>
		<category domain="http://updates.zdnet.com/tags/rss.html"><![CDATA[RSS]]></category>
		<category domain="http://updates.zdnet.com/tags/htc+hero.html"><![CDATA[HTC Hero]]></category>
		<category domain="http://updates.zdnet.com/tags/at%2526t+corp..html"><![CDATA[AT&T Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/verizon+communications+inc..html"><![CDATA[Verizon Communications Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/apple+inc..html"><![CDATA[Apple Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/advertisement.html"><![CDATA[advertisement]]></category>
		<category domain="http://updates.zdnet.com/tags/telus+corp..html"><![CDATA[TELUS Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/3g.html"><![CDATA[3G]]></category>
		<category domain="http://updates.zdnet.com/tags/network.html"><![CDATA[network]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">AAPL</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">T</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">TU</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">VZ</category>
		<category domain="tickers">AAPL,T,TU,VZ</category>
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		<title><![CDATA[HP vs. Dell: Showdown at the Windows 7 upgrade corral]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10532-0.html?forumID=1&threadID=72003&messageID=1391516&start=0]]></link>
		<description><![CDATA[Well, the great thing is all the competition. I like to see Acer squeezing them both from below, and of course competing with each other. Of course also great to see all the pressure on MS to innovate and lower prices.Google Chrome_OS will be hard to beatWell, with Google_Chrome_OS it...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Tue, 24 Nov 2009 06:42:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating systems]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows+vista+%2528longhorn%2529.html"><![CDATA[Microsoft Windows Vista (Longhorn)]]></category>
		<category domain="http://updates.zdnet.com/tags/hewlett-packard+co..html"><![CDATA[Hewlett-Packard Co.]]></category>
		<category domain="http://updates.zdnet.com/tags/dell+computer+corp..html"><![CDATA[Dell Computer Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/windows+8.html"><![CDATA[Windows 8]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/xps.html"><![CDATA[XPS]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows+7.html"><![CDATA[Microsoft Windows 7]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">DELL</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HPQ</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">DELL,HPQ,MSFT</category>
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	<item>
		<title><![CDATA[Hands on with new Roku Channel Store; is cable TV still worth the cost?]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-12553-0.html?forumID=1&threadID=71950&messageID=1390456&start=0]]></link>
		<description><![CDATA[Not available on the N1000I don't see any options for this on my N1000.Bummer.Has the resolution improved on HD content?That was one thing I'd like to know. I can see a future, where everything you would ever need in the home will go thru the internet. I am already set...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Mon, 23 Nov 2009 08:44:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/cable.html"><![CDATA[Cable]]></category>
		<category domain="http://updates.zdnet.com/tags/tvs.html"><![CDATA[TVs]]></category>
		<category domain="http://updates.zdnet.com/tags/tv+%2526+home+theater.html"><![CDATA[TV & Home Theater]]></category>
		<category domain="http://updates.zdnet.com/tags/network+technology.html"><![CDATA[Network technology]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/framechannel.html"><![CDATA[FrameChannel]]></category>
		<category domain="http://updates.zdnet.com/tags/video+quality.html"><![CDATA[video quality]]></category>
		<category domain="http://updates.zdnet.com/tags/roku+inc..html"><![CDATA[Roku Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/cable+television.html"><![CDATA[cable television]]></category>
	</item>
	<item>
		<title><![CDATA[Chatting (Not Chattering) About Salesforce - Part I]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-17933-0.html?forumID=1&threadID=71945&messageID=1390448&start=0]]></link>
		<description><![CDATA[Sorry Paul, but you're wrong about knowledge basesGreetings Paul:Very good overall post!However, considering our core competency in knowledge bases, I have to take exception to your conclusions on KBs.Consumers certainly will and shouldturn to other consumers when looking for input on product and service selection because it is not motivated...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Mon, 23 Nov 2009 08:39:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+base.html"><![CDATA[knowledge base]]></category>
		<category domain="http://updates.zdnet.com/tags/chattering.html"><![CDATA[Chattering]]></category>
		<category domain="http://updates.zdnet.com/tags/paul.html"><![CDATA[Paul]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
		<category domain="tickers">CRM</category>
	</item>
	<item>
		<title><![CDATA[Nesox Email Marketer Business Edition 1.93 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1194251]]></link>
		<description><![CDATA[Nesox Email Marketer is a professional tracking supported e-mail marketing software and newsletter software for mailing list building, send and track personalized bulk e-mail and mass e-mail at your own computer. Email Marketer could be very handy for such areas as direct marketing, online marketing research, newsletter, customer relationship management...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Sun, 22 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/newsletter.html"><![CDATA[Newsletter]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/nesox+solutions.html"><![CDATA[Nesox Solutions]]></category>
		<category domain="http://updates.zdnet.com/tags/nesox+email+marketer.html"><![CDATA[Nesox Email Marketer]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/corporate+communications.html"><![CDATA[Corporate Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
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	<item>
		<title><![CDATA[Salesforce demos Service Cloud 2]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-19178_22-366367.html]]></link>
		<description><![CDATA[At Dreamforce Global Gathering 2009 in San Francisco, Salesforce CEO Marc Benioff and Kraig Swensrud, senior vice president of product marketing, show attendees the company's new customer service software, Service Cloud 2. The new tool helps businesses connect their traditional call center technologies with social media applications through a cloud...]]></description>
		<s:doctype><![CDATA[Videos]]></s:doctype>
		<pubDate>Wed, 18 Nov 2009 16:42:18 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+service.html"><![CDATA[Customer Service]]></category>
		<category domain="http://updates.zdnet.com/tags/social+media.html"><![CDATA[Social Media]]></category>
		<category domain="http://updates.zdnet.com/tags/product+marketing.html"><![CDATA[Product Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[Cloud Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/virtualization.html"><![CDATA[Virtualization]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/service+cloud+2.html"><![CDATA[Service Cloud 2]]></category>
		<category domain="http://updates.zdnet.com/tags/marc+benioff.html"><![CDATA[Marc Benioff]]></category>
		<category domain="http://updates.zdnet.com/tags/salesforce.html"><![CDATA[Salesforce]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
		<category domain="tickers">CRM</category>
	</item>
	<item>
		<title><![CDATA[So where's Microsoft's Live Mesh?]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-12558-0.html?forumID=1&threadID=71778&messageID=1386530&start=0]]></link>
		<description><![CDATA[Project name changedIt's Microsoft Live Mess now under Ballmer's leadership.RE: So where's Microsoft's Live Mesh?i hope they don't get rid of or just leave it alone because i really like it. Actually, it works very well.It might be stuck in some pre-release limbo but whats already available to use does...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Wed, 18 Nov 2009 09:55:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/live+mesh.html"><![CDATA[Live Mesh]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Dance Microsoft Store employees, dance!]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-12554-0.html?forumID=1&threadID=71692&messageID=1384678&start=0]]></link>
		<description><![CDATA[RE: Dance Microsoft Store employees, dance!I for one am proud to see Microsoft employees that love their job.  They are really enjoying themselves which not only makes for a better environment but also makes for better customer service. This is exactly the kind of thing the Microsoft store should...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Tue, 17 Nov 2009 06:46:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/corporate+communications.html"><![CDATA[Corporate communications]]></category>
		<category domain="http://updates.zdnet.com/tags/branding.html"><![CDATA[Branding]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/apple+inc..html"><![CDATA[Apple Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/apple+store.html"><![CDATA[Apple Store]]></category>
		<category domain="http://updates.zdnet.com/tags/video.html"><![CDATA[video]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">AAPL</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">AAPL,MSFT</category>
	</item>
	<item>
		<title><![CDATA[Kimai 0.9.0.1082 (Mac)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1186207]]></link>
		<description><![CDATA[Kimai is software that tracks work time, and classifies it. It tracks time and prints out a summary of your activities on demand. Yearly, monthly, daily, by customer, by project, by action ...  Due to Kimai&apos;s web browser based interface it runs cross-platform. Likewise you can install it as...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Sat, 14 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/apple+macintosh.html"><![CDATA[Apple Macintosh]]></category>
		<category domain="http://updates.zdnet.com/tags/web+browser.html"><![CDATA[Web Browser]]></category>
		<category domain="http://updates.zdnet.com/tags/kimai.html"><![CDATA[Kimai]]></category>
		<category domain="http://updates.zdnet.com/tags/web+browsers.html"><![CDATA[Web Browsers]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
	</item>
	<item>
		<title><![CDATA[Enterprise 2.0: What do we know today about moving our organizations into the 21st century?]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-12352-0.html?forumID=1&threadID=71590&messageID=1381526&start=0]]></link>
		<description><![CDATA[Enterprise 2.0 ROIDion - An extremely interesting article. As a vendor of social software, we're often exposed to an intriguing mix of the trends that you've outlined above. In particular, we've noticed that those common internal advocates you mentioned (e.g. corporate communications, knowledge management) are already sold on the benefits...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Fri, 13 Nov 2009 07:17:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales force management]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+2.0.html"><![CDATA[Enterprise 2.0]]></category>
		<category domain="http://updates.zdnet.com/tags/e+2.0.html"><![CDATA[E 2.0]]></category>
	</item>
	<item>
		<title><![CDATA[Dell launches Android smartphone; Inks China, Brazil carrier deals]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10532-0.html?forumID=1&threadID=71578&messageID=1381428&start=0]]></link>
		<description><![CDATA[Compared to other Android offeringsit doesn't look like much. But it's only their first try.They do tend to try, try, and try againover the years they have moved into (then out of, then into again) different products or lines.Maybe if they stick with it they will eventually have themselves a...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Fri, 13 Nov 2009 05:49:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/telecom+%2526+utilities.html"><![CDATA[Telecom & Utilities]]></category>
		<category domain="http://updates.zdnet.com/tags/keyboards.html"><![CDATA[Keyboards]]></category>
		<category domain="http://updates.zdnet.com/tags/smart+phones.html"><![CDATA[Smart phones]]></category>
		<category domain="http://updates.zdnet.com/tags/overall+it.html"><![CDATA[Overall IT]]></category>
		<category domain="http://updates.zdnet.com/tags/call+quality.html"><![CDATA[call quality]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware+keyboard.html"><![CDATA[hardware keyboard]]></category>
		<category domain="http://updates.zdnet.com/tags/touch-screen+keyboard.html"><![CDATA[touch-screen keyboard]]></category>
		<category domain="http://updates.zdnet.com/tags/smart+phone.html"><![CDATA[smart phone]]></category>
		<category domain="http://updates.zdnet.com/tags/dell+computer+corp..html"><![CDATA[Dell Computer Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/phone.html"><![CDATA[phone]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">DELL</category>
		<category domain="tickers">DELL</category>
	</item>
	<item>
		<title><![CDATA[Group Mail Manager Professional 2.33.33 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1185257]]></link>
		<description><![CDATA[Group Mail Manager is easy and affordable web-based email response, tracking and management software, that allows you to manage, process, and track messages sent to generic email inboxes such as sales, support, and info; instantly access the entire email history of any customer and use standard response templates. GMM can...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 12 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/xpress+software.html"><![CDATA[Xpress Software]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
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	<item>
		<title><![CDATA[Epicor's implementation cost drive: what does it really mean?]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Howlett/?p=1510]]></link>
		<description><![CDATA[    Epicor's announcement Monday that it has created a shared benefits program for implementations looks like a step in the right direction for those of us that want to see lowered implementation costs. On the face of it, the offer is compelling. According to the press release:...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 11 Nov 2009 06:30:40 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/epicor+software+corp..html"><![CDATA[Epicor Software Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://updates.zdnet.com/tags/benefits.html"><![CDATA[Benefits]]></category>
		<category domain="http://updates.zdnet.com/tags/roi%252ftco.html"><![CDATA[Roi/Tco]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/managerial+accounting.html"><![CDATA[Managerial Accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://updates.zdnet.com/tags/dennis+howlett.html"><![CDATA[Dennis Howlett]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">EPIC</category>
		<category domain="tickers">EPIC</category>
	</item>
	<item>
		<title><![CDATA[No more servers? Rackspace says IT workers are tired of them]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10532-0.html?forumID=1&threadID=71463&messageID=1378486&start=0]]></link>
		<description><![CDATA[And, as servers move to the cloud, fewer and fewer will be Windows servers.When you deploy thousands, you can pay millions in licensing for Windows, and, then Windows is less stable and less secure.RE: No more servers? Rackspace says IT workers are tired of themI wonder how well those outsourced...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Tue, 10 Nov 2009 10:57:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/servers.html"><![CDATA[Servers]]></category>
		<category domain="http://updates.zdnet.com/tags/server.html"><![CDATA[server]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[information technology]]></category>
		<category domain="http://updates.zdnet.com/tags/rackspace.html"><![CDATA[Rackspace]]></category>
	</item>
	<item>
		<title><![CDATA[Is MySQL an "albatross" around the neck of Larry Ellison?]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-11474-0.html?forumID=1&threadID=71440&messageID=1377971&start=0]]></link>
		<description><![CDATA[The EC is CLUELESSAbsolutely NOTHING changes about MySQL or its license open source with the buy out.infiltrated M$ agents are obfuscating this issueThe MySql should be a slam dunk, but M$ agents are feeding false information to the commision to harm OSS.Are you sure about that?MySql (and of course SUN...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Tue, 10 Nov 2009 05:58:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/databases.html"><![CDATA[Databases]]></category>
		<category domain="http://updates.zdnet.com/tags/mysql.html"><![CDATA[MySQL]]></category>
		<category domain="http://updates.zdnet.com/tags/open+source.html"><![CDATA[open source]]></category>
		<category domain="http://updates.zdnet.com/tags/larry+ellison.html"><![CDATA[Larry Ellison]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/agent.html"><![CDATA[agent]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[LiveHelpNow 4.0 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1183107]]></link>
		<description><![CDATA[So you have visitors arrive to your site, it is an outstanding start, having them develop into shoppers is the goal which LiveHelnow tools help you achieve. These are hectic times and guests visiting your website crave to acquire knowledge instantly and efficiently. With Live Chat Tool utilized on a...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Tue, 10 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/web+site.html"><![CDATA[Web Site]]></category>
		<category domain="http://updates.zdnet.com/tags/livehelpnow.html"><![CDATA[LiveHelpNow]]></category>
		<category domain="http://updates.zdnet.com/tags/live+chat+software.html"><![CDATA[Live Chat Software]]></category>
		<category domain="http://updates.zdnet.com/tags/live+chat+system.html"><![CDATA[Live Chat System]]></category>
		<category domain="http://updates.zdnet.com/tags/web+site+development.html"><![CDATA[Web Site Development]]></category>
		<category domain="http://updates.zdnet.com/tags/web+technology.html"><![CDATA[Web Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
	</item>
	<item>
		<title><![CDATA[The Enterprise 2.0 Value Propositions Agenda]]></title>
		<link><![CDATA[http://blogs.zdnet.com/collaboration/?p=1034]]></link>
		<description><![CDATA[  Time is Money: Where's the Beef?   The now biannual US 'Enterprise 2.0' conference is a wrap, but disappointingly there is still little business understanding of what the term means or what the value propositions and benefits are. The general 2.0 suffix is well understood by technology...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 05 Nov 2009 20:26:29 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+2.0.html"><![CDATA[Enterprise 2.0]]></category>
		<category domain="http://updates.zdnet.com/tags/conference.html"><![CDATA[Conference]]></category>
		<category domain="http://updates.zdnet.com/tags/e2.0.html"><![CDATA[E2.0]]></category>
		<category domain="http://updates.zdnet.com/tags/susan+scrupski.html"><![CDATA[Susan Scrupski]]></category>
		<category domain="http://updates.zdnet.com/tags/oliver+marks.html"><![CDATA[Oliver Marks]]></category>
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