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- Web Help Desk Free 9.2.3 (Mac)
- The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...
- Software downloads 2009-11-20
- Web Help Desk Pro 9.2.3 (Mac)
- This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD...
- Software downloads 2009-11-20
- Salesforce demos Service Cloud 2
- At Dreamforce Global Gathering 2009 in San Francisco, Salesforce CEO Marc Benioff and Kraig Swensrud, senior vice president of product marketing, show attendees the company's new customer service software, Service Cloud 2. The new tool helps businesses connect their traditional call center technologies with social media applications through a cloud...
- Videos 2009-11-18
- So where's Microsoft's Live Mesh?
- Project name changedIt's Microsoft Live Mess now under Ballmer's leadership.RE: So where's Microsoft's Live Mesh?i hope they don't get rid of or just leave it alone because i really like it. Actually, it works very well.It might be stuck in some pre-release limbo but whats already available to use does...
- Discussion threads 2009-11-18
- Dance Microsoft Store employees, dance!
- RE: Dance Microsoft Store employees, dance!I for one am proud to see Microsoft employees that love their job. They are really enjoying themselves which not only makes for a better environment but also makes for better customer service. This is exactly the kind of thing the Microsoft store should...
- Discussion threads 2009-11-17
- Kimai 0.9.0.1082 (Mac)
- Kimai is software that tracks work time, and classifies it. It tracks time and prints out a summary of your activities on demand. Yearly, monthly, daily, by customer, by project, by action ... Due to Kimai's web browser based interface it runs cross-platform. Likewise you can install it as...
- Software downloads 2009-11-14
- Enterprise 2.0: What do we know today about moving our organizations into the 21st century?
- Enterprise 2.0 ROIDion - An extremely interesting article. As a vendor of social software, we're often exposed to an intriguing mix of the trends that you've outlined above. In particular, we've noticed that those common internal advocates you mentioned (e.g. corporate communications, knowledge management) are already sold on the benefits...
- Discussion threads 2009-11-13
- Dell launches Android smartphone; Inks China, Brazil carrier deals
- Compared to other Android offeringsit doesn't look like much. But it's only their first try.They do tend to try, try, and try againover the years they have moved into (then out of, then into again) different products or lines.Maybe if they stick with it they will eventually have themselves a...
- Discussion threads 2009-11-13
- Group Mail Manager Professional 2.33.33 (Windows)
- Group Mail Manager is easy and affordable web-based email response, tracking and management software, that allows you to manage, process, and track messages sent to generic email inboxes such as sales, support, and info; instantly access the entire email history of any customer and use standard response templates. GMM can...
- Software downloads 2009-11-12
- Epicor's implementation cost drive: what does it really mean?
- Epicor's announcement Monday that it has created a shared benefits program for implementations looks like a step in the right direction for those of us that want to see lowered implementation costs. On the face of it, the offer is compelling. According to the press release:...
- Blog posts 2009-11-11
- No more servers? Rackspace says IT workers are tired of them
- And, as servers move to the cloud, fewer and fewer will be Windows servers.When you deploy thousands, you can pay millions in licensing for Windows, and, then Windows is less stable and less secure.RE: No more servers? Rackspace says IT workers are tired of themI wonder how well those outsourced...
- Discussion threads 2009-11-10
- Is MySQL an "albatross" around the neck of Larry Ellison?
- The EC is CLUELESSAbsolutely NOTHING changes about MySQL or its license open source with the buy out.infiltrated M$ agents are obfuscating this issueThe MySql should be a slam dunk, but M$ agents are feeding false information to the commision to harm OSS.Are you sure about that?MySql (and of course SUN...
- Discussion threads 2009-11-10
- LiveHelpNow 4.0 (Windows)
- So you have visitors arrive to your site, it is an outstanding start, having them develop into shoppers is the goal which LiveHelnow tools help you achieve. These are hectic times and guests visiting your website crave to acquire knowledge instantly and efficiently. With Live Chat Tool utilized on a...
- Software downloads 2009-11-10
- The Enterprise 2.0 Value Propositions Agenda
- Time is Money: Where's the Beef? The now biannual US 'Enterprise 2.0' conference is a wrap, but disappointingly there is still little business understanding of what the term means or what the value propositions and benefits are. The general 2.0 suffix is well understood by technology...
- Blog posts 2009-11-05
- 10 ways to evaluate your IT management software
- Does your helpdesk work for you or do you work for your helpdesk? Saar Bitner of SysAid Technologies tells how to manage you IT management software. Commentary - Choosing the right IT management software solution is a strategic decision that requires the careful planning and consideration of every IT...
- News items 2009-11-05
- Walmart unveils 15.6" HP Pavilion G60 laptop for $298
- hmmfor once, i agree with you. why are they still making the celeron...? shouldn't the atom replace that?Intel Celeron?is Inhel still making this 10 year old crap?surplus maybe? ntnti feel 298 is bad for celron processor..but still good option for ppl who r new to these creepy labtops..RE: Walmart unveils...
- Discussion threads 2009-11-04
- Microsoft fixes IE patch again
- A Patch To Fix A PatchMicrosoft is up to its old tricks again.Yes, Microsoft IS up to its old tricks...... fixing things that don't work, repairing broken code, and generally looking after its customers. Too bad they can't do the same for you. (Fixing things that don't work)@Confused...
- Discussion threads 2009-11-04
- Figuring the value of software
- Phil Wainewright's discussion about the cost of running highly scalable SaaS applications like SuccessFactors comes at the right time. He says: Speaking in the opening keynote of SIIA OnDemand in San Jose this morning, SuccessFactors CEO Lars Dalgaard let slip a statistic that set several...
- Blog posts 2009-11-02
- What should open source do in a car?
- Engine Management...The owners should be able to tweak the engine management settings.There is no reason I should be forced to stick with the 'safe' mode settings from the factory. Other Ford enthusiasts could tweak their cars and post their engine profiles online and people could adjust their cars engine...
- Discussion threads 2009-10-30
- Five reasons to deliver a virtual service, not a virtual server
- What began as an interesting technological experiment has now become an opportunity for IT to shape its future, says Fortisphere's Lilac Berniker Commentary - As virtualization becomes an increasingly commonplace technology in the datacenter, the breadth of stakeholders in the virtual environment is growing. ...
- News items 2009-10-29
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