rightnow technologies and software-as-a-service

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SaaS client reaches functional parity with client-server

Some purists may disagree, but my definition of a SaaS client goes outside of the browser to include a client that runs on the desktop machine so long as it's still controlled and managed from the Web. Now that Adobe has introduced AIR and Microsoft offers Silverlight, this concept has...

Tags: Software-as-a-service, Client-server, Network, Client, RightNow Technologies, Software As A Service (SaaS), Real Estate, Web Browsers, Servers, Emerging Technologies, Business Operations, Internet, Hardware, Phil Wainewright

Blog posts 2008-02-26

Incremental adoption sells SaaS to the enterprise

I spent yesterday talking to a number of UK and European SaaS adopters, courtesy of RightNow Technologies, which has been holding its European user conference. More than 100 people attended from 72 different organizations, which is double the number last year, a sign both of RightNows growth and of the...

Tags: RightNow Technologies, Saas

Blog posts 2006-10-11

The Killer App for On Demand CRM: Multi-Channel Customer Service

In this white paper, you'll learn why combining the power of an integrated knowledge base and true multi-channel service with the software-as-a-service delivery model creates a potential perfect storm of benefits for both the business and the user — and offers the first real killer app for on demand CRM.

Tags: Customer Service, Software-as-a-service, RightNow Technologies, CRM, Software As A Service (SaaS), Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Emerging Technologies, Software, Marketing

White papers 2005-01-01

Additional Resources

Forrester fuels the SAP maintenance price hike debate

The last few days I've been exchanging email with R 'Ray' Wang, VP and principal analyst at Forrester about the kerfuffle over SAP's unilateral decision to apply a price hike to its maintenance and support fees. Ray specializes in the enterprise market and has special experience of SAP going back...

Tags: Customer, SAP AG, Forrester Research Inc., Ray, Enterprise Resource Planning (ERP), Investment, Business Structures, Enterprise Software, Software, Finance, Dennis Howlett

Blog posts 2008-10-07

CIO Sessions: Visa's Michael Dreyer

Michael Dreyer, CIO of Visa talks to ZDNet correspondent Sumi Das about developing transaction technologies for its financial payment network including new wallet-less and contact-less payment solutions. Dreyer also discusses what it takes to process and handle more than 300 million transactions on a daily basis, and the company's response...

Tags: Visa Inc., Payment, Operational Accounting, Finance, Larry Dignan

Blog posts 2008-10-07

First impressions of the Dash Express connected GPS device

I checked out a Garmin StreetPilot c580 last summer and thought it was a pretty compelling dedicated GPS system since it had MSN Direct integration to provide some wireless functionality. While it was useful for some things, the MSN Direct service is not designed for real-time wireless data and coverage...

Tags: Device, Display, Traffic Data, Maps, GPS, Wi-Fi, Handhelds, Internet, Wireless, Consumer Electronics, Personal Technology, Hardware, Matthew Miller

Blog posts 2008-10-07

Antitrust suit against Apple, AT&T moves forward

A federal judge has ruled that an antitrust suit against Apple and A&T over exclusivity deals for the iPhone may move forward, Ars Technica reports. Apple and AT&T signed a five-year exclusive deal but only told consumers they would have to sign up for a two-year...

Tags: Antitrust, Consumer Protection, AT&T Corp., Apple Inc., Corporate Law, Security, Business Operations, Richard Koman

Blog posts 2008-10-07

Trying to increase productivity? Send your employees home.

Companies that give their workers the option of telecommuting are seeing greater productivity, lower costs, improved employee health and greater employee retention, according to a survey released today by the Computing Technology Industry Association. Case in point: I'm typing this from this from my own home office...

Tags: Phone, Telecommuting, Telecom & Utilities, Human Resources, Workforce Management, Sam Diaz

Blog posts 2008-10-07

Scammers introduce ATM skimmers with built-in SMS notification

The bust of the notorious ATM scammer going under the handle of Cha0 in early September, once again puts ATM skimming in the spotlight. Among the main insecurities scammers face while embedding an ATM skimmer, is the retrieval process of the device that is now containing the credit card details...

Tags: Device, Credit Card, built-In, SMS, Scammer, ATM, Network Technology, Text Messaging/SMS/MMS, Networking, Cellular Phones, Consumer Electronics, Personal Technology, Online Communications, Dancho Danchev

Blog posts 2008-10-07

Google is your friend

I know there are those among us who lack my love for all things Google. Sure, it shows our kids ads, keeps track of the searches coming out of our buildings, displays naughty thumbnails that only the best of content filters can block, most kids don't look beyond the...

Tags: Google Inc., Web 2.0, Internet, Christopher Dawson

Blog posts 2008-10-07

TRO hearing today on RealDVD

Federal Judge Marilyn Patel will hear arguments today on whether Real should be temporarily restrained from selling its RealDVD copying software. The software has been unavailable since Friday, when the Hollywood studios won an emergency halt on sales, a move that Real claims caused them "irreparable harm." ...

Tags: DVD, RealDVD, Real, CSS, Scripting Languages, Software/Web Development, Web Development, Richard Koman

Blog posts 2008-10-07

Visa CIO: Michael Dreyer

Michael Dreyer, CIO of Visa talks to ZDNet correspondent Sumi Das about developing transaction technologies for its financial payment network including new wallet-less and contact-less payment solutions. Dreyer also discusses what it takes to process and handle more than 300 million transactions on a daily basis, and the company's response...

Tags: Visa Inc., Payment, Operational Accounting, Finance, Administrator

Blog posts 2008-10-07

Visa CIO touts new transaction technologies

Michael Dreyer, CIO of Visa, expresses what innovation means to him in different areas—such as their PayWave technology, which gives users the ability to send and receive money from anywhere.

Tags: Visa Inc., CIO, Leadership, Strategy, Management, Visa

Videos 2008-10-07

Does the Semantic Web matter?

My business card reads 'Technology Evangelist,' and this is a blog about the Semantic Web. So that should be an unequivocal 'Yes!' then, right? However, it's frequently worthwhile to revisit and question presumptions, beliefs and 'truths,' and the Semantic Web that dominates so much of my working...

Tags: Web, Semantic Web, Internet, Paul Miller

Blog posts 2008-10-07

BI Crystal Ball – Next Gen BI May Be Closer Than You Think

Most modern large enterprise Business Intelligence BI tools are very robust and feature rich these days. Up until a few years ago BI users could blame vendors for most of their BI ills. This is getting harder and harder to do. Many of the BI tools, especially the ones reviewed...

Tags: Application, User Empowerment, Pricing, Business Intelligence, Tools & Techniques, Databases, Enterprise Software, Marketing, Software, Data Management, Management, Boris Evelson

Blog posts 2008-10-07

From the vault: Lisa demo

From my forthcoming book, Corporations that Changed the World: Apple Inc. After a tour of the Xerox PARC Palo Alto Research Center laboratories in December 1979 and a demonstration of their Alto computer, Steve Jobs decided that the Graphical User Interface GUI was the future of computing. Apple traded...

Tags: Apple Inc., Xerox PARC, Lisa, Productivity, Podcasts, Digital Music, Digital Media, Internet, Personal Technology, Consumer Electronics, Jason D. O\'Grady

Blog posts 2008-10-07

How a Mac Mini can beat a quad-core Vista behemoth (or how Apple can't write good software for Windows)

Here's a tale of how a humble Mac Mini system outperformed my cutting-edge quad-core system. It's also a story of how Apple can't write good software for the Windows platform. by Adrian Kingsley-Hughes

Tags: Apple Macintosh, Apple Intel Mac Mini, Apple QuickTime, Quad-core, Microsoft Windows Vista, Apple Inc., Video, 1080p, Microsoft Windows, Digital Music, Digital Media, Operating Systems, Processors, Software, Personal Technology, Consumer Electronics, Semiconductors, Hardware, Components, Adrian Kingsley-Hughes

Blog posts 2008-10-07

Ask revamps for faster Web search, more relevance

Ask.com is overhauling its Web search engine to deliver faster results and improved relevance as it bids to win share from market leader Google. NEW YORK--IAC Corp's Ask.com is overhauling its Web search engine to deliver faster results and improved relevance as it bids to win share from market...

Tags: Google Inc., Web, Ask.com, Yahoo! Inc., Internet Search, Channel Management, Mergers & Acquisitions, Marketing, Investment, Finance, Reuters, search, Google

News items 2008-10-07

Does this make me a member of the mile-high club?

Now I can say I blogged from 35,000 feet. I knew American Airlines was testing GOGO's WiFi service on select flights between New York and San Francisco, but was still pleasantly surprised this morning to find out that my 7am flight out of Kennedy this morning was...

Tags: Flight, Wireless LANs, Product Marketing, Customer Relationship Management (CRM), Wi-Fi, Wireless, Marketing, Enterprise Software, Software, Josh Taylor

Blog posts 2008-10-07

Asset smart? AMD moves manufacturing off its balance sheet; Bolsters capital

AMD said Tuesday that it will split off its manufacturing operations in a deal with the Advanced Technology Investment Company of Abu Dhabi. AMD will also receive a capital infusion from Mubadala Development Company, which will wind up owning more than 19 percent of Intel's smaller rival. ...

Tags: Asset, Advanced Micro Devices Inc., ATIC, Manufacturing, Larry Dignan

Blog posts 2008-10-07