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- Transforming customer relationships with social media
- * Jennifer Leggio is on vacation Guest editorial by John Yaggie Social media technologies have the potential to disrupt the traditional ways companies build and manage relationships with their customers. Customer relationships built on trust and loyalty are central to a company's reputation and...
- Blog posts 2009-05-27
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- Making Money with Twitter
- Twitter Japan Digital Garage, which is already advertising supported, are experimenting with a pay per tweet model. Media.asia are reporting According to local reports, the plan will allow audiences to view some text on all tweets but will charge a fee to...
- Blog posts 2009-11-27
- Dreamforce: Benioff introduces Chatter
- At Dreamforce Global Gathering 2009 in San Francisco, Salesforce CEO Marc Benioff and technology head Parker Harris show attendees Chatter, a new collaboration and social media tool built for the enterprise. Benioff says the new tool will leverage social-networking models and bring them into a secure and private cloud where...
- Blog posts 2009-11-18
- Salesforce CEO chatters about new social media platform
- At Dreamforce Global Gathering 2009 in San Francisco, Salesforce CEO Marc Benioff and technology head Parker Harris show attendees Chatter, a new collaboration and social media tool built for the enterprise. Benioff says the new tool will leverage social-networking models and bring them into a secure and private cloud where...
- Videos 2009-11-18
- Do former CEOs make better politicians than career diplomats?
- Well, The Poll is Evidence of the ProblemAt this point, those who think CEOs would not make good politicians outnumber those who do. But the original question was a comparison; do former CEOs make better diplomats than career politicians? Too many people have still been brainwashed into thinking that politicians...
- Discussion threads 2009-11-17
- CRM Association-Netherlands Rocks Het Huis!
- I'm in love with Amsterdam....no wait, I love it but I'm not in love....no, hold on, I like it a lot, but I'm not in love, nor do I love it. The Theory.... Interestingly enough (to me at least and who else am I really writing this for...
- Blog posts 2009-11-16
- It's a girl! (or Ed Tech, 6 years hence)
- Regular readers and followers of my Twitter feed will know that yesterday was pretty eventful. My wife and I (well, mostly my wife, but I did make some moderate contribution) had a baby girl who currently remains nameless (we're leaning toward Penelope, but she was delivered by c-section so...
- Blog posts 2009-11-10
- Corner of Bar vs Corner of Library: The Twitter Conundrum
- On the eve of a couple of international Enterprise 2.0 Conferences, I'm revisiting in this post a core concept about the fundamental dichotomy of behavioral patterns around marketing people and business operations people. As a general rule the people running the strategy and...
- Blog posts 2009-11-01
- My Top Scary Technology Trends
- The Most Terrifying:Google.Kills good companies by handing out "freebies". VERY scary.Machines replacing humansI thought they were tools to enhance our experience on earth.The worst is when customer is an AI telephone. "I'm sorry, could you repeat your last phrase. I did not understand". I thought the buttons were bad enough.RE:...
- Discussion threads 2009-10-29
- Finally! A Three-Cornered Consulting Service for Enterprise 2.0
- Managing Change is the Biggest Challenge for Enterprise 2.0 & Social MediaGreat post Paul- and agreed that congrats are in order. What is often missed in deploying new technologies or old standards is the degree to which it changes how people do their job, what their daily life looks like-...
- Discussion threads 2009-10-21
- PR Google Wave: When opportunity meets overkill
- Common Sense and Good MannersJennifer ? just as desktop publishing made it easy to produce really bad newsletters, social media enables lazy or inept PR people to pollute ?In? boxes and social sites. Technology evolves and methods change, but common sense and good manners never go out of style. Peter...
- Discussion threads 2009-10-21
- Aardvark's new design: simpler, cleaner, and kinda like Twitter
- If you haven't played with Aardvark yet, you haven't fully experienced the power of the Internet. If you are unfamiliar, Aardvark lets you ask a question and promises an accurate answer from a trusted source in under five minutes. If you use...
- Blog posts 2009-10-14
- Who is a Candidate for Desktop Linux?
- I personally do not fall into the group of people that can easily migrate away from Windows, but that doesn't mean you or someone you know can't make the switch. As I said in earlier post last month, the work that I...
- Blog posts 2009-10-11
- News to know: Windows 7; IBM; Sony; Apple
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Ed Bott: Measuring Windows 7 performance Dancho Danchev: Click fraud facilitating Bahama botnet steals ad revenue from Google ...
- Blog posts 2009-10-09
- Google: It's not me, it's you
- Wow, this thing is coolI'm a Google fan, but so far this looks much betterI know!I love it. It doesn't have all topics, but it had most of the stuff I searched for.weak, not for techiesJust put some not very popular words and the result yields nothing.Hmm interestingLast I spoke...
- Discussion threads 2009-10-06
- Driving Enterprise Software Financial & Business Value
- While my day job is very much designing social business design with my colleagues at the Dachis Group, today we're announcing a loose federation of experts we've named 'enterprise advocates'. The intent, as outlined on the site, is to be advocates for the...
- Blog posts 2009-10-06
- Republicans protest net neutrality rules, fearing a chilling effect on broadband investment (or was it profits?)
- Let the whining by the Neo-Cons begin. nt:-(RE: Republicans protest net neutrality rules, fearing a chilling effect on broadband investment (or was it profits?)bingoKeep your damn politics out of itCan't we just discuss technology issues without injecting our political views? There are valid arguments on both sides; let's focus...
- Discussion threads 2009-10-06
- WSJ challenges NFL's ridiculous policy by live-blogging game
- NFL is Not AloneThe SEC sent out a similar message banning twitter, blogging, cellphone videos etc from football games. Good luck enforcing that in a stadium filled with 90,000 mostly drunk Florida and Georgia fans. Won't be a problem in Arkansas though. :)link http://mashable.com/2009/08/17/sec-new-media-policy/Sorry but you've got...
- Discussion threads 2009-10-05
- WSJ challenges NFL's ridiculous policy by live-blogging game
- I have to admit that I don't normally click on the pages of the Wall Street Journal for my sports news so I'm certainly not logging into the Journal's site for play-by-play commentary during a live NFL game on Sunday. But a recent live-blog entry on the Journal's Daily Fix...
- Blog posts 2009-10-05
- News to know: XP Mode; Cisco; Comcast; 'Ardi'
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Mary Jo Foley: Microsoft releases XP Mode virtualization to manufacturing [video=346621] Larry Dignan: Cisco doubles down...
- Blog posts 2009-10-02
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