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	<title><![CDATA[social crm Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/social+crm.html;msg16780]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to social crm]]></description>
	<s:counts start="0" returned="12" found="12" />
	<language>en-us</language>
	<item>
		<title><![CDATA[A List: CRM(ish) Reading Worth it.]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-17933-0.html?forumID=1&threadID=69681&messageID=1333145&start=0]]></link>
		<description><![CDATA[Thank youPaul, I just wanted to say thank you. Coming from you, I feel privileged. :)Back atchaIts a privilege just to know you, my friend. RE: A List: CRMish Reading Worth it.I just finished Groundswell and I completely agree! I have spent a year trying to get our company out...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Mon, 28 Sep 2009 08:52:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/reading+worth+it.html"><![CDATA[Reading Worth it]]></category>
		<category domain="http://updates.zdnet.com/tags/social+crm.html"><![CDATA[Social CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/reading.html"><![CDATA[Reading]]></category>
		<category domain="http://updates.zdnet.com/tags/paul.html"><![CDATA[Paul]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
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	<item>
		<title><![CDATA[Social CRM reality check]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-13604-0.html?forumID=1&threadID=69248&messageID=1323479&start=0]]></link>
		<description><![CDATA[Tissue Rejection Kills All ProjectsMichael, I enjoyed Jill's post too, a Tweeted that if you erased all references to "Social" and simply left it saying "CRM", you'd still have a valid story.  I think the Social part actually had little to do with it.  In the end, the...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Wed, 16 Sep 2009 15:03:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/leadership.html"><![CDATA[Leadership]]></category>
		<category domain="http://updates.zdnet.com/tags/social+crm.html"><![CDATA[Social CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/symptom.html"><![CDATA[symptom]]></category>
	</item>
	<item>
		<title><![CDATA[Using social software to reinvent the customer relationship]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-12352-0.html?forumID=1&threadID=68074&messageID=1296108&start=0]]></link>
		<description><![CDATA[What IS Enterprise Web 2.0?[of course there IS no such thing, and if there is it is the crumpled Frankenstein that it suggests it is]"While Enterprise 2.0 tools, primarily aimed at collaboration, are certainly part of this story, they often don?t help companies enjoy the full range of possibilities when...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Tue, 18 Aug 2009 12:48:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/web+2.0.html"><![CDATA[Web 2.0]]></category>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer relationship management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/product+marketing.html"><![CDATA[Product marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/social+software.html"><![CDATA[social software]]></category>
		<category domain="http://updates.zdnet.com/tags/social+crm.html"><![CDATA[Social CRM]]></category>
	</item>
	<item>
		<title><![CDATA[Dead Finger Tech: MLB At Bat   MLB iPhone App = Summer Bliss]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-17933-0.html?forumID=1&threadID=67272&messageID=1275052&start=0]]></link>
		<description><![CDATA[Dead Finger Tech: MLB At Bat   MLB iPhone App = Summer BlissWell said PaulWhat could be better then having all MLB games come right to your I phone?? maybe a  27th World Championship.. but i can wait another 3 months.. GO YANKEES!!!AmenAmen again.]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Tue, 28 Jul 2009 12:56:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/games.html"><![CDATA[Games]]></category>
		<category domain="http://updates.zdnet.com/tags/mlb.html"><![CDATA[MLB]]></category>
	</item>
	<item>
		<title><![CDATA[Time to Put A Stake in The Ground on Social CRM]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-17933-0.html?forumID=1&threadID=66383&messageID=1252093&start=0]]></link>
		<description><![CDATA[Time to Put A Stake in The Ground on Social CRMThe clarion call it is!Paul, this certainly is the clarion call for action!Am glad you picked up the threads of this fight a couple of weeks back & hope that you have put an end to the bickering! :)I am...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Mon, 06 Jul 2009 01:30:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise software]]></category>
		<category domain="http://updates.zdnet.com/tags/social+crm.html"><![CDATA[Social CRM]]></category>
	</item>
	<item>
		<title><![CDATA[Time to Put A Stake in The Ground on Social CRM]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=829]]></link>
		<description><![CDATA[The debate and discussion about what defines Social CRM a.k.a. CRM 2.0 vs. its traditional parent has been going on for about 2 years pretty regularly and started, according to thought leader Graham Hill almost a decade before that.    Personally, I'm done defining it and am moving...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 06 Jul 2009 01:00:57 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://updates.zdnet.com/tags/business.html"><![CDATA[Business]]></category>
		<category domain="http://updates.zdnet.com/tags/tool.html"><![CDATA[Tool]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/social+crm.html"><![CDATA[Social CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/scrm+business+strategy.html"><![CDATA[SCRM Business Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/co-creation.html"><![CDATA[Co-creation]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
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		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
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		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
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	<item>
		<title><![CDATA[Is Twitter Social CRM? Nope.]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=417]]></link>
		<description><![CDATA[Over the last few days, social analyst Forrester's Jeremiah Owyang and PR 2.0 pundit Brian Solis have been calling Twitters's Future: Social CRM.Â  Jeremiah did it in his wildly popular Web Strategist blog here and Brian did it in his very good PR 2.0 Blog here. While Jeremiah's argument is...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 23 Mar 2009 13:02:08 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/twitter.html"><![CDATA[Twitter]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/jeremiah+owyang.html"><![CDATA[Jeremiah Owyang]]></category>
		<category domain="http://updates.zdnet.com/tags/social+crm.html"><![CDATA[Social CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
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		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
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	<item>
		<title><![CDATA[Social CRM for the iPhone? Nope. Still, Not Bad at All]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-17933-0.html?forumID=1&threadID=62326&messageID=1148450&start=0]]></link>
		<description><![CDATA[Social CRM for the iPhone? Nope. Still, Not Bad at AllCRM on MobilesCRM implementation has enforced a cultural change. It is now developed for use in mobiles. Business can be managed from anywhere and there are a lot of facilities like setting priorities, status etc.To know more about CRM,CRM vendors,Implementation...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Fri, 20 Mar 2009 23:02:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer relationship management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/social+crm.html"><![CDATA[Social CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/nope.html"><![CDATA[Nope]]></category>
		<category domain="http://updates.zdnet.com/tags/apple+iphone.html"><![CDATA[Apple iPhone]]></category>
		<category domain="http://updates.zdnet.com/tags/crm+implementation.html"><![CDATA[CRM Implementation]]></category>
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	<item>
		<title><![CDATA[Oracle CRM - Innovation Free or Innovative?]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=272]]></link>
		<description><![CDATA["Innovation is in the eye of the beholder" - No one that I know said it, 2009    Dennis Howlett, a friend, fellow ZDNET blogger and a man with serious enterprise applications chops, did a blog posting on Oracle and innovation a couple of days ago that I...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 25 Feb 2009 11:53:06 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/innovation.html"><![CDATA[Innovation]]></category>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/social+crm.html"><![CDATA[Social CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/leadership.html"><![CDATA[Leadership]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
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		<title><![CDATA[Social CRM: Interview with Oracle SVP Anthony Lye [podcast]]]></title>
		<link><![CDATA[http://blogs.zdnet.com/projectfailures/?p=1073]]></link>
		<description><![CDATA[Oracle's Social CRM product combines social networking and Web 2.0 sensibilities inside a traditional enterprise software wrapper. To learn more, I interviewed Anthony Lye, Oracle's Senior Vice President for CRM. by Michael Krigsman]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 14 Oct 2008 08:06:05 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/web+2.0.html"><![CDATA[Web 2.0]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/podcasts.html"><![CDATA[Podcasts]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
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		<category domain="http://updates.zdnet.com/tags/michael+krigsman.html"><![CDATA[Michael Krigsman]]></category>
		<category domain="http://updates.zdnet.com/tags/podcast.html"><![CDATA[Podcast]]></category>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
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		<title><![CDATA[Oracle innovates with Social CRM; not 'boring, lifeless crap']]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-13604-0.html?forumID=1&threadID=52328&messageID=986519&start=0]]></link>
		<description><![CDATA[Oracle innovates with Social CRM; not 'boring, lifeless crap'BeehiveTara, as you saw my from this post and the earlier one regarding Beehive, I think that product definitely helps legitimize Enterprise 2.0 in large organizations. At the same time, Beehive doesn't convey that "wow" sense that the Social CRM apps bring...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Wed, 24 Sep 2008 14:44:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/java+development+tools.html"><![CDATA[Java development tools]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise software]]></category>
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		<category domain="http://updates.zdnet.com/tags/remember+it.html"><![CDATA[Remember IT]]></category>
		<category domain="http://updates.zdnet.com/tags/bea+beehive.html"><![CDATA[BEA Beehive]]></category>
		<category domain="http://updates.zdnet.com/tags/social+crm.html"><![CDATA[Social CRM]]></category>
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		<title><![CDATA[Oracle innovates with Social CRM]]></title>
		<link><![CDATA[http://blogs.zdnet.com/projectfailures/?p=1031]]></link>
		<description><![CDATA[Oracle's innovative Social CRM product joins social networking with true enterprise features such as reliability, security management, and scalability. Given the different skill sets and perspectives required to build consumer and enterprise software, Oracle's ability to combine both into a single package is a significant achievement.    Social...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 24 Sep 2008 13:45:57 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/bea+beehive.html"><![CDATA[BEA Beehive]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/social+crm.html"><![CDATA[Social CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/denis.html"><![CDATA[Denis]]></category>
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