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- A List: CRM(ish) Reading Worth it.
- Thank youPaul, I just wanted to say thank you. Coming from you, I feel privileged. :)Back atchaIts a privilege just to know you, my friend. RE: A List: CRMish Reading Worth it.I just finished Groundswell and I completely agree! I have spent a year trying to get our company out...
- Discussion threads 2009-09-28
- Social CRM reality check
- Tissue Rejection Kills All ProjectsMichael, I enjoyed Jill's post too, a Tweeted that if you erased all references to "Social" and simply left it saying "CRM", you'd still have a valid story. I think the Social part actually had little to do with it. In the end, the...
- Discussion threads 2009-09-16
- Using social software to reinvent the customer relationship
- What IS Enterprise Web 2.0?[of course there IS no such thing, and if there is it is the crumpled Frankenstein that it suggests it is]"While Enterprise 2.0 tools, primarily aimed at collaboration, are certainly part of this story, they often don?t help companies enjoy the full range of possibilities when...
- Discussion threads 2009-08-18
- Dead Finger Tech: MLB At Bat MLB iPhone App = Summer Bliss
- Dead Finger Tech: MLB At Bat MLB iPhone App = Summer BlissWell said PaulWhat could be better then having all MLB games come right to your I phone?? maybe a 27th World Championship.. but i can wait another 3 months.. GO YANKEES!!!AmenAmen again.
- Discussion threads 2009-07-28
- Time to Put A Stake in The Ground on Social CRM
- Time to Put A Stake in The Ground on Social CRMThe clarion call it is!Paul, this certainly is the clarion call for action!Am glad you picked up the threads of this fight a couple of weeks back & hope that you have put an end to the bickering! :)I am...
- Discussion threads 2009-07-06
- Time to Put A Stake in The Ground on Social CRM
- The debate and discussion about what defines Social CRM a.k.a. CRM 2.0 vs. its traditional parent has been going on for about 2 years pretty regularly and started, according to thought leader Graham Hill almost a decade before that. Personally, I'm done defining it and am moving...
- Blog posts 2009-07-06
- Is Twitter Social CRM? Nope.
- Over the last few days, social analyst Forrester's Jeremiah Owyang and PR 2.0 pundit Brian Solis have been calling Twitters's Future: Social CRM. Jeremiah did it in his wildly popular Web Strategist blog here and Brian did it in his very good PR 2.0 Blog here. While Jeremiah's argument is...
- Blog posts 2009-03-23
- Social CRM for the iPhone? Nope. Still, Not Bad at All
- Social CRM for the iPhone? Nope. Still, Not Bad at AllCRM on MobilesCRM implementation has enforced a cultural change. It is now developed for use in mobiles. Business can be managed from anywhere and there are a lot of facilities like setting priorities, status etc.To know more about CRM,CRM vendors,Implementation...
- Discussion threads 2009-03-20
- Oracle CRM - Innovation Free or Innovative?
- "Innovation is in the eye of the beholder" - No one that I know said it, 2009 Dennis Howlett, a friend, fellow ZDNET blogger and a man with serious enterprise applications chops, did a blog posting on Oracle and innovation a couple of days ago that I...
- Blog posts 2009-02-25
- Social CRM: Interview with Oracle SVP Anthony Lye [podcast]
- Oracle's Social CRM product combines social networking and Web 2.0 sensibilities inside a traditional enterprise software wrapper. To learn more, I interviewed Anthony Lye, Oracle's Senior Vice President for CRM. by Michael Krigsman
- Blog posts 2008-10-14
- Oracle innovates with Social CRM; not 'boring, lifeless crap'
- Oracle innovates with Social CRM; not 'boring, lifeless crap'BeehiveTara, as you saw my from this post and the earlier one regarding Beehive, I think that product definitely helps legitimize Enterprise 2.0 in large organizations. At the same time, Beehive doesn't convey that "wow" sense that the Social CRM apps bring...
- Discussion threads 2008-09-24
- Oracle innovates with Social CRM
- Oracle's innovative Social CRM product joins social networking with true enterprise features such as reliability, security management, and scalability. Given the different skill sets and perspectives required to build consumer and enterprise software, Oracle's ability to combine both into a single package is a significant achievement. Social...
- Blog posts 2008-09-24
Additional Resources
- Chatter: Amplified
- Last evening, fellow ZDNet'ers Mike Krigsman, Dion Hinchcliffe, Tom Foremski, Brian Sommer along with fellow Enterprise Advocate Vinnie Mirchandani and I sat down with Parker Harris, co-founder Salesforce.com to get a deep dive into the rationale behind Chatter, what it's really about and where it's going. ...
- Blog posts 2009-11-19
- Salesforce Chatter: Social operating systems emerge on the IT stage
- The next big shift: Intranets, portals, and software suites that are the integrating force of the social fabric for our organizations. This morning's announcement here at Dreamforce today from Salesforce of Chatter, an enterprise-class realization of Facebook and Twitter, is further evidence of the industry's push for social Web capabilities...
- Blog posts 2009-11-18
- Salesforce Chatter: Facebook for the Enterprise
- Salesforce is announcing today a Salesforce Chatter, an enteprise collaboration application akin to Facebook. The move puts SalesForce in competition with offerings from other providers, including IBM Lotus. Here's what's being delivered. Features: Profiles: Just like profiles on popular consumer-oriented social networking sites, Salesforce Chatter profiles include...
- Blog posts 2009-11-18
- CRM Association-Netherlands Rocks Het Huis!
- I'm in love with Amsterdam....no wait, I love it but I'm not in love....no, hold on, I like it a lot, but I'm not in love, nor do I love it. The Theory.... Interestingly enough (to me at least and who else am I really writing this for...
- Blog posts 2009-11-16
- Arguing About the Collaboration Toolkit: Cisco's Enterprise Collaboration Platform
- In the aftermath of last week's San Francisco Enterprise 2.0 conference there's been some lively debate about what constitutes '2.0', including some great comments on my previous post. Meanwhile Cisco have literally just announced their Enterprise Collaboration Platform, which will be broad set...
- Blog posts 2009-11-08
- Enteprise 2.0 - the non-debate
- Mega-Corps & the worldThere is life beyond the Mega-Corp droneculture where management punishes theworker ants for a mistake and threatensthem with layoffs and pay cuts.No thanks, small enterprise businessis the groundwork, big mega-corpsare puppet shells with CEO's pullingthe strings.RE: Enteprise 2.0 - the non-debateWell putRE: Enteprise 2.0 - the non-debateUnfortunately...
- Discussion threads 2009-11-05
- Enterprise 2.0 - the non-debate
- If I'd paid the full whack $2,495 to attend the Enterprise 2.0 conference I'd be demanding at least a partial refund. It seems the 'Enterprise 2.0 - what a crock' debate was less than a damp squib and more like a feeble whimper. Here's the back story: ...
- Blog posts 2009-11-05
- Organic Social Networks, the Yankees and....Wha'? (UPDATE: WE WON OUR 27TH WORLD SERIES!)
- Needless to say, being a Yankees fan of the entirely driven and committed sort, I'm biting every nail on my hands off and frankly, if I could reach my feet, would go at those nails too (Ugh.). I do that every time that the Yankees are in the playoffs or...
- Blog posts 2009-11-04
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