social crm

ZDNet Resources

• sort by:
• Relevance
• Date
• Popularity

A List: CRM(ish) Reading Worth it.

Thank youPaul, I just wanted to say thank you. Coming from you, I feel privileged. :)Back atchaIts a privilege just to know you, my friend. RE: A List: CRMish Reading Worth it.I just finished Groundswell and I completely agree! I have spent a year trying to get our company out...

Tags: Reading Worth it, Social CRM, Reading, Paul, CRM

Discussion threads 2009-09-28

Social CRM reality check

Tissue Rejection Kills All ProjectsMichael, I enjoyed Jill's post too, a Tweeted that if you erased all references to "Social" and simply left it saying "CRM", you'd still have a valid story. I think the Social part actually had little to do with it. In the end, the...

Tags: Leadership, Social CRM, symptom

Discussion threads 2009-09-16

Using social software to reinvent the customer relationship

What IS Enterprise Web 2.0?[of course there IS no such thing, and if there is it is the crumpled Frankenstein that it suggests it is]"While Enterprise 2.0 tools, primarily aimed at collaboration, are certainly part of this story, they often don?t help companies enjoy the full range of possibilities when...

Tags: Web 2.0, Collaboration, Customer relationship management (CRM), Product marketing, social software, Social CRM

Discussion threads 2009-08-18

Dead Finger Tech: MLB At Bat MLB iPhone App = Summer Bliss

Dead Finger Tech: MLB At Bat MLB iPhone App = Summer BlissWell said PaulWhat could be better then having all MLB games come right to your I phone?? maybe a 27th World Championship.. but i can wait another 3 months.. GO YANKEES!!!AmenAmen again.

Tags: Games, MLB

Discussion threads 2009-07-28

Time to Put A Stake in The Ground on Social CRM

Time to Put A Stake in The Ground on Social CRMThe clarion call it is!Paul, this certainly is the clarion call for action!Am glad you picked up the threads of this fight a couple of weeks back & hope that you have put an end to the bickering! :)I am...

Tags: Advertising & Promotion, Enterprise software, Social CRM

Discussion threads 2009-07-06

Time to Put A Stake in The Ground on Social CRM

The debate and discussion about what defines Social CRM a.k.a. CRM 2.0 vs. its traditional parent has been going on for about 2 years pretty regularly and started, according to thought leader Graham Hill almost a decade before that. Personally, I'm done defining it and am moving...

Tags: Customer, Business, Tool, CRM, Social CRM, SCRM Business Strategy, Co-creation, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-07-06

Is Twitter Social CRM? Nope.

Over the last few days, social analyst Forrester's Jeremiah Owyang and PR 2.0 pundit Brian Solis have been calling Twitters's Future: Social CRM.  Jeremiah did it in his wildly popular Web Strategist blog here and Brian did it in his very good PR 2.0 Blog here. While Jeremiah's argument is...

Tags: Twitter, CRM, Jeremiah Owyang, Social CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-03-23

Social CRM for the iPhone? Nope. Still, Not Bad at All

Social CRM for the iPhone? Nope. Still, Not Bad at AllCRM on MobilesCRM implementation has enforced a cultural change. It is now developed for use in mobiles. Business can be managed from anywhere and there are a lot of facilities like setting priorities, status etc.To know more about CRM,CRM vendors,Implementation...

Tags: Advertising & Promotion, Customer relationship management (CRM), Social CRM, Nope, Apple iPhone, CRM Implementation

Discussion threads 2009-03-20

Oracle CRM - Innovation Free or Innovative?

"Innovation is in the eye of the beholder" - No one that I know said it, 2009 Dennis Howlett, a friend, fellow ZDNET blogger and a man with serious enterprise applications chops, did a blog posting on Oracle and innovation a couple of days ago that I...

Tags: Innovation, Oracle Corp., CRM, Social CRM, Leadership, Strategy, Management, Paul Greenberg

Blog posts 2009-02-25

Social CRM: Interview with Oracle SVP Anthony Lye [podcast]

Oracle's Social CRM product combines social networking and Web 2.0 sensibilities inside a traditional enterprise software wrapper. To learn more, I interviewed Anthony Lye, Oracle's Senior Vice President for CRM. by Michael Krigsman

Tags: Oracle Corp., CRM, Web 2.0, Enterprise Software, Advertising & Promotion, Customer Relationship Management (CRM), Podcasts, Internet, Software, Marketing, Michael Krigsman, Podcast, Social CRM, Data Portability

Blog posts 2008-10-14

Oracle innovates with Social CRM; not 'boring, lifeless crap'

Oracle innovates with Social CRM; not 'boring, lifeless crap'BeehiveTara, as you saw my from this post and the earlier one regarding Beehive, I think that product definitely helps legitimize Enterprise 2.0 in large organizations. At the same time, Beehive doesn't convey that "wow" sense that the Social CRM apps bring...

Tags: Java development tools, Enterprise software, two-paragraph, Remember IT, BEA Beehive, Social CRM, Oracle Corp.

Discussion threads 2008-09-24

Oracle innovates with Social CRM

Oracle's innovative Social CRM product joins social networking with true enterprise features such as reliability, security management, and scalability. Given the different skill sets and perspectives required to build consumer and enterprise software, Oracle's ability to combine both into a single package is a significant achievement. Social...

Tags: Oracle Corp., BEA Beehive, CRM, Social CRM, Denis, Java Development Tools, Social Networking, Enterprise Software, Development Tools, Software Development, Software/Web Development, Online Communications, Marketing, Advertising & Promotion, Software, Michael Krigsman

Blog posts 2008-09-24

Additional Resources

Enteprise 2.0 - the non-debate

Mega-Corps & the worldThere is life beyond the Mega-Corp droneculture where management punishes theworker ants for a mistake and threatensthem with layoffs and pay cuts.No thanks, small enterprise businessis the groundwork, big mega-corpsare puppet shells with CEO's pullingthe strings.RE: Enteprise 2.0 - the non-debateWell putRE: Enteprise 2.0 - the non-debateUnfortunately...

Tags: Enterprise resource planning (ERP), Enteprise 2.0, Enterprise 2.0

Discussion threads 2009-11-05

Enterprise 2.0 - the non-debate

If I'd paid the full whack $2,495 to attend the Enterprise 2.0 conference I'd be demanding at least a partial refund. It seems the 'Enterprise 2.0 - what a crock' debate was less than a damp squib and more like a feeble whimper. Here's the back story: ...

Tags: Enterprise 2.0, Dennis Howlett

Blog posts 2009-11-05

Organic Social Networks, the Yankees and....Wha'? (UPDATE: WE WON OUR 27TH WORLD SERIES!)

Needless to say, being a Yankees fan of the entirely driven and committed sort, I'm biting every nail on my hands off and frankly, if I could reach my feet, would go at those nails too (Ugh.). I do that every time that the Yankees are in the playoffs or...

Tags: Facebook, Network, Twitter Inc., CRM, Games, Social Networking, Personal Technology, Online Communications, Marketing, Advertising & Promotion, Paul Greenberg

Blog posts 2009-11-04

Finally! A Three-Cornered Consulting Service for Enterprise 2.0

Managing Change is the Biggest Challenge for Enterprise 2.0 & Social MediaGreat post Paul- and agreed that congrats are in order. What is often missed in deploying new technologies or old standards is the degree to which it changes how people do their job, what their daily life looks like-...

Tags: Customer relationship management (CRM), Leadership, Enterprise software, Dion, Managing Change, Enterprise 2.0, CRM

Discussion threads 2009-10-21

Finally! A Three-Cornered Consulting Service for Enterprise 2.0

Its not too often I endorse a new service - in fact, I never have without a lot of due diligence and at least some production history.   So, for the first...and potentially only....time ever, I'm telling you that I'm truly excited about the launch of Pragmatic Enterprise 2.0.  I'm...

Tags: Socialtext, Enterprise 2.0, Framework, Pragmatic Enterprise 2.0, Michael Krigsman, Ross, Blogging, Strategy, Internet, Management, Paul Greenberg

Blog posts 2009-10-20

Future ERP

Brian Sommer's provocative post that juxtaposes SAP's technology thinking around the 'old' and 'new' worlds provides insights into something SAP was talking about last year - the two speed world of ERP. At the back end there is still plenty to do, hardening applications, winkling out recurring bugs...

Tags: Innovation, Salesforce.com Inc., Financial, SAP AG, ERP, Brian Sommer, Brian, S-curve, Cloud Infrastructure, BRP, Cloud Computing, Virtualization, Enterprise Software, Hardware, Software, Dennis Howlett

Blog posts 2009-10-19

Oracle's big plan: Double revenue in five years

Oracle capped off its OpenWorld conference with a powwow with analysts where management was described as extremely confident about the company's prospects. Although I'm not sure you could ever describe Oracle management as timid---does Larry Ellison allow that?---analyst notes seem to portray executives as exceedingly confident. Judging...

Tags: Revenue, Oracle Corp., Ross MacMillan, Tools & Techniques, Operational Accounting, Management, Finance, Larry Dignan

Blog posts 2009-10-16

News to know: Oracle OpenWorld; Google Wave; Intel; Windows 7; WiFi

Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Sam Diaz: Ellison's keynote: Linux, Exadata, the Governator and more Paul Greenberg: Oracle OpenWorld 2009 - Social CRM...

Tags: Apple iPhone, Google Inc., Wi-Fi, Sam Diaz, Netbook, Intel Corp., Microsoft Windows 7, Netbooks, Nettops & MIDs, Microsoft Windows, Hardware, Operating Systems, Software

Blog posts 2009-10-15