social crm

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A List: CRM(ish) Reading Worth it.

Thank youPaul, I just wanted to say thank you. Coming from you, I feel privileged. :)Back atchaIts a privilege just to know you, my friend. RE: A List: CRMish Reading Worth it.I just finished Groundswell and I completely agree! I have spent a year trying to get our company out...

Tags: Reading Worth it, Social CRM, Reading, Paul, CRM

Discussion threads 2009-09-28

Social CRM reality check

Tissue Rejection Kills All ProjectsMichael, I enjoyed Jill's post too, a Tweeted that if you erased all references to "Social" and simply left it saying "CRM", you'd still have a valid story. I think the Social part actually had little to do with it. In the end, the...

Tags: Leadership, Social CRM, symptom

Discussion threads 2009-09-16

Using social software to reinvent the customer relationship

What IS Enterprise Web 2.0?[of course there IS no such thing, and if there is it is the crumpled Frankenstein that it suggests it is]"While Enterprise 2.0 tools, primarily aimed at collaboration, are certainly part of this story, they often don?t help companies enjoy the full range of possibilities when...

Tags: Web 2.0, Collaboration, Customer relationship management (CRM), Product marketing, social software, Social CRM

Discussion threads 2009-08-18

Dead Finger Tech: MLB At Bat MLB iPhone App = Summer Bliss

Dead Finger Tech: MLB At Bat MLB iPhone App = Summer BlissWell said PaulWhat could be better then having all MLB games come right to your I phone?? maybe a 27th World Championship.. but i can wait another 3 months.. GO YANKEES!!!AmenAmen again.

Tags: Games, MLB

Discussion threads 2009-07-28

Time to Put A Stake in The Ground on Social CRM

Time to Put A Stake in The Ground on Social CRMThe clarion call it is!Paul, this certainly is the clarion call for action!Am glad you picked up the threads of this fight a couple of weeks back & hope that you have put an end to the bickering! :)I am...

Tags: Advertising & Promotion, Enterprise software, Social CRM

Discussion threads 2009-07-06

Time to Put A Stake in The Ground on Social CRM

The debate and discussion about what defines Social CRM a.k.a. CRM 2.0 vs. its traditional parent has been going on for about 2 years pretty regularly and started, according to thought leader Graham Hill almost a decade before that. Personally, I'm done defining it and am moving...

Tags: Customer, Business, Tool, CRM, Social CRM, SCRM Business Strategy, Co-creation, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-07-06

Is Twitter Social CRM? Nope.

Over the last few days, social analyst Forrester's Jeremiah Owyang and PR 2.0 pundit Brian Solis have been calling Twitters's Future: Social CRM.  Jeremiah did it in his wildly popular Web Strategist blog here and Brian did it in his very good PR 2.0 Blog here. While Jeremiah's argument is...

Tags: Twitter, CRM, Jeremiah Owyang, Social CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-03-23

Social CRM for the iPhone? Nope. Still, Not Bad at All

Social CRM for the iPhone? Nope. Still, Not Bad at AllCRM on MobilesCRM implementation has enforced a cultural change. It is now developed for use in mobiles. Business can be managed from anywhere and there are a lot of facilities like setting priorities, status etc.To know more about CRM,CRM vendors,Implementation...

Tags: Advertising & Promotion, Customer relationship management (CRM), Social CRM, Nope, Apple iPhone, CRM Implementation

Discussion threads 2009-03-20

Oracle CRM - Innovation Free or Innovative?

"Innovation is in the eye of the beholder" - No one that I know said it, 2009 Dennis Howlett, a friend, fellow ZDNET blogger and a man with serious enterprise applications chops, did a blog posting on Oracle and innovation a couple of days ago that I...

Tags: Innovation, Oracle Corp., CRM, Social CRM, Leadership, Strategy, Management, Paul Greenberg

Blog posts 2009-02-25

Social CRM: Interview with Oracle SVP Anthony Lye [podcast]

Oracle's Social CRM product combines social networking and Web 2.0 sensibilities inside a traditional enterprise software wrapper. To learn more, I interviewed Anthony Lye, Oracle's Senior Vice President for CRM. by Michael Krigsman

Tags: Oracle Corp., CRM, Web 2.0, Enterprise Software, Advertising & Promotion, Customer Relationship Management (CRM), Podcasts, Internet, Software, Marketing, Michael Krigsman, Podcast, Social CRM, Data Portability

Blog posts 2008-10-14

Oracle innovates with Social CRM; not 'boring, lifeless crap'

Oracle innovates with Social CRM; not 'boring, lifeless crap'BeehiveTara, as you saw my from this post and the earlier one regarding Beehive, I think that product definitely helps legitimize Enterprise 2.0 in large organizations. At the same time, Beehive doesn't convey that "wow" sense that the Social CRM apps bring...

Tags: Java development tools, Enterprise software, two-paragraph, Remember IT, BEA Beehive, Social CRM, Oracle Corp.

Discussion threads 2008-09-24

Oracle innovates with Social CRM

Oracle's innovative Social CRM product joins social networking with true enterprise features such as reliability, security management, and scalability. Given the different skill sets and perspectives required to build consumer and enterprise software, Oracle's ability to combine both into a single package is a significant achievement. Social...

Tags: Oracle Corp., BEA Beehive, CRM, Social CRM, Denis, Java Development Tools, Social Networking, Enterprise Software, Development Tools, Software Development, Software/Web Development, Online Communications, Marketing, Advertising & Promotion, Software, Michael Krigsman

Blog posts 2008-09-24

Additional Resources

The 'social enterprise' comes of age

Enterprise 2.0 blog....Have you ever read the blog "Original Thinking" by Dennis Stevenson over on ITToolbox.com? It has some interesting ideas about Enterprise 2.0 that may make for a good article or two.My view on the SAP approachI may be wrong, but I don't see any room for for...

Tags: Groupware, social enterprise, collaboration, Oracle Corp., SAP AG, enterprise social computing, IBM Corp.

Discussion threads 2009-11-24

Chatting (Not Chattering) About Salesforce - Part I

Sorry Paul, but you're wrong about knowledge basesGreetings Paul:Very good overall post!However, considering our core competency in knowledge bases, I have to take exception to your conclusions on KBs.Consumers certainly will and shouldturn to other consumers when looking for input on product and service selection because it is not motivated...

Tags: Strategy, knowledge, Salesforce.com Inc., knowledge base, Chattering, Paul

Discussion threads 2009-11-23

Chatting (Not Chattering) About Salesforce - Part I

(NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new. I'm posting the first half here. And the second half on PGreenblog.  Let's see how that...

Tags: Salesforce.com Inc., Customer Service, Twitter Inc., Sales Force, Customer, CRM, Integration, Force.com, Service Cloud 2, Sales Force Management, Sales Strategy, Sales, Paul Greenberg

Blog posts 2009-11-23

Chatter: Amplified

Last evening, fellow ZDNet'ers Mike Krigsman, Dion Hinchcliffe, Tom Foremski, Brian Sommer along with fellow Enterprise Advocate Vinnie Mirchandani and I sat down with Parker Harris, co-founder Salesforce.com to get a deep dive into the rationale behind Chatter, what it's really about and where it's going. ...

Tags: Salesforce.com Inc., Sales Force Management, Sales, Dennis Howlett

Blog posts 2009-11-19

Salesforce Chatter: Social operating systems emerge on the IT stage

The next big shift: Intranets, portals, and software suites that are the integrating force of the social fabric for our organizations. This morning's announcement here at Dreamforce today from Salesforce of Chatter, an enterprise-class realization of Facebook and Twitter, is further evidence of the industry's push for social Web capabilities...

Tags: Salesforce.com Inc., Information Technology, Operating System, Environment, Social Computing, Chatter, Status Update, Groups, Sales Force Management, Social Networking, Sales, Online Communications, Marketing, Advertising & Promotion, Dion Hinchcliffe

Blog posts 2009-11-18

Salesforce Chatter: Facebook for the Enterprise

Salesforce is announcing today a Salesforce Chatter, an enteprise collaboration application akin to Facebook. The move puts SalesForce in competition with offerings from other providers, including IBM Lotus. Here's what's being delivered. Features: Profiles: Just like profiles on popular consumer-oriented social networking sites, Salesforce Chatter profiles include...

Tags: Salesforce.com Inc., Facebook, Platform, App, Force.com, Sales Force Management, Sales, Dave Greenfield

Blog posts 2009-11-18

CRM Association-Netherlands Rocks Het Huis!

I'm in love with Amsterdam....no wait, I love it but I'm not in love....no, hold on, I like it a lot, but I'm not in love, nor do I love it. The Theory.... Interestingly enough (to me at least and who else am I really writing this for...

Tags: Car, Amsterdam, Conference, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-11-16

Arguing About the Collaboration Toolkit: Cisco's Enterprise Collaboration Platform

In the aftermath of last week's San Francisco Enterprise 2.0 conference there's been some lively debate about what constitutes '2.0', including some great comments on my previous post. Meanwhile Cisco have literally just announced their Enterprise Collaboration Platform, which will be broad set...

Tags: Collaboration, Enterprise 2.0, Cisco Systems Inc., Tool, Productivity, Oliver Marks

Blog posts 2009-11-08