sncf

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SNCF Improves Customer Satisfaction and Loyalty With Customer Relationship Management Solution

SNCF, the European rail transport leader, manages more than 320 million passengers each year and 135 million tons of freight. SNCF wanted to ensure multi-channel (internet, telephone, etc.) and multi-product management within SNCF's loyalty programs and provide teleconsultants with a comprehensive view of clients. The challenge was to implement targeted...

Tags: Oracle Corp., Siebel Systems Inc., Customer Satisfaction, CRM, SNCF, Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Sales, Enterprise Software, Software

Case studies 2007-11-01

French National Railway Connects With Customers on the Desktop

SNCF Societe Nationale des Chemins de Fer, France's national railway company, is charged with operating freight and passenger rail services, including the TGV high-speed passenger train service. SNCF wanted to promote its online services in conjunction with major line expansions between Paris and other cities planned for June 2007. With...

Tags: Microsoft Corp., Passenger, SNCF, Microsoft Windows, Productivity, Digital Security, Desktops, Operating Systems, Software, Security, Hardware

Case studies 2007-06-08

SNCF Gets on Track With Remedy

SNCF, France's railway administration, is a critical part of the country's infrastructure, providing passenger and freight transportation services throughout the country. When SNCF decided to provide a more accessible help desk service for its employees by moving from a mainframe application to a client/server solution, the Lille office selected the...

Tags: BMC Software Inc., Client-server, Remedy Corp., SNCF, Transportation, Help Desk, Call Centers, Mainframes, Servers, It Management, It Operations, Hardware, It service Management

Case studies

Additional Resources

Metro Paris Subway 1.7 (Mobile)

Metro Paris Subway includes official subway maps. Metro Paris Subway is officially licensed by Paris RATP. Official map of Paris Metro subway of Paris. Landscape and portrait modes are available. Official map of RER the additional regional express network of Paris. Official map of the Bus of Paris. Detailed map...

Tags: Subway, Paris, Mobile, Presselite, Bookmark Manager, Trip Planner Tool, Productivity, Networking

Software downloads 2009-05-29

Railway Ticketing Agency Improves Performance and Eases IT Management

Voyages-sncf.com is the online travel agency for the Societe Nationale des Chemins de fer Francais SNCF, a public enterprise that operates rail services for passengers and freight throughout France. With more than 9 million Web site visitors a month, Voyages-sncf.com needed to ensure that its ticketing Web site is available...

Tags: IT Administration, Performance, Agency, Information Technology, Voyages-sncf.com, Advertising & Promotion, Web Site Development, Strategy, Servers, Marketing, Internet, Management, Hardware

Case studies 2008-05-01

Top European sites: MSN, Google, Yahoo!

Microsoft including MSN, Google and Yahoo! properties were the top-visited sites on the European continent in September 2005, comScore reports. Top European sites in September 2005 Rank Site Audience, 000 Reach, % 1 MSN + Microsoft 130,970 83.9 2 Google 127,393 81.6 3 Yahoo! 94,270 60.4 4 eBay 80,980 51.9 5 Time Warner 56,982 36.5 6 Amazon 42,284 27.1 7 Wanadoo 36,803 23.6 8 Lycos Europe 36,035 23.1 9 T-Online 35,358 22.7 10 Ask Jeeves 32,731 21.0 11 CNET 31,740 20.3 12 Verisign 31,684 20.3 13 Wikipedia 26,195 16.8 14 Mediaplazza 26,050 16.7 15 Iliad/Free.fr 24,601 15.8 16 Vodafone Group 23,988 15.4 17 Apple Computer 22,604 14.5 18 BBC 22,316 14.3 19 Expedia Inc 22,015 14.1 20 RTL Group 20,933 13.4 21 Telecom Italia 20,739 13.3 22 Lycos 20,690 13.3 23 Real.com Network 20,241 13.0 24 OD2.COM 19,645 12.6 25 mmO2 19,025 12.2 26 eMule 18,630 11.9 27 Deutsche Telekom 17,346 11.1 28 Otto Gruppe 16,940 10.9 29 Macromedia 16,176 10.4 30 Tiscali 16,065 10.3 31 Web.de 15,853 10.2 32 Monster Worldwide 15,626 10.0 33 ProSiebenSat1 15,389 9.9 34 Sony Online 15,377 9.9 35 Freenet.de 15,263 9.8 36 United-Internet 15,093 9.7 37 Groupe PPR 15,022 9.6 38 Adobe 14,978 9.6 39 Skype 14,946 9.6 40 Vivendi-Universal 14,414 9.2 41 Vendare Media 14,133 9.1 42 Michelin Group 13,766 8.8 43 Viacom Online 13,687 8.8 44 Groupe Pages Jaunes 13,580 8.7 45 Walt Disney 13,462 8.6 46 Terra Networks 13,219 8.5 47 SEDO 13,103 8.4 48 Ciao 12,320 7.9 49 ARD 12,291 7.9 50 Gorilla...

Tags: MSN, EUROPEAN

Blog posts 2005-11-18

Google France fined for trademark violation

Google France fined for trademark violationEmbarrassed sometimes to be French...Of course the french court would rule quite differently if Google was french, and Luteciel and Viaticum, american.And this is the country who is constantly accusing USA of protectionism, chauvinism, dishonesty...Sometimes it gets embarrassing to be French.Paris, Thu 16 Oct 2003...

Tags: Google Inc., Google France

Discussion threads 2003-10-16