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	<title><![CDATA[smartertools Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/smartertools.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to smartertools]]></description>
	<s:counts start="0" returned="5" found="5" />
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		<title><![CDATA[SmarterTrack 4.0 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=966921]]></link>
		<description><![CDATA[SmarterTrack 4.x is a powerful help desk application that transforms customer service efforts into a comprehensive, multi-channel communications portal with features like a Ticket system, Live Chat, WhosOn, branding and language support, cost analysis, data mining, reporting, surveys, and a Knowledge Base. Fully integrated brand support enables companies to increase...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Mon, 20 Apr 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer+service.html"><![CDATA[Customer Service]]></category>
		<category domain="http://updates.zdnet.com/tags/brand.html"><![CDATA[Brand]]></category>
		<category domain="http://updates.zdnet.com/tags/agent.html"><![CDATA[Agent]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/smartertools.html"><![CDATA[SmarterTools]]></category>
		<category domain="http://updates.zdnet.com/tags/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://updates.zdnet.com/tags/real+estate.html"><![CDATA[Real Estate]]></category>
		<category domain="http://updates.zdnet.com/tags/branding.html"><![CDATA[Branding]]></category>
		<category domain="http://updates.zdnet.com/tags/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
	</item>
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		<title><![CDATA[SmarterMail 5.5.3126 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=837351]]></link>
		<description><![CDATA[SmarterMail 5.x Windows mail server is the cost-effective Microsoft Exchange alternative. SmarterMail provides antispam/antivirus out-of-the-box, reporting, events/notifications, throttling, email archiving, intrusion detection/prevention, and advanced synchronization with Microsoft Outlook and Over-the-Air support for BlackBerry, iPhone, and Windows Mobile devices. Version 5.5.3126 may include unspecified updates, enhancements, or bug fixes.   ]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Mon, 11 Aug 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/smartertools.html"><![CDATA[SmarterTools]]></category>
		<category domain="http://updates.zdnet.com/tags/smartermail+5.5.3126.html"><![CDATA[SmarterMail 5.5.3126]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail+servers.html"><![CDATA[E-mail Servers]]></category>
		<category domain="http://updates.zdnet.com/tags/handhelds.html"><![CDATA[Handhelds]]></category>
		<category domain="http://updates.zdnet.com/tags/viruses+and+worms.html"><![CDATA[Viruses And Worms]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[SmarterTicket 2.x (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=769441]]></link>
		<description><![CDATA[SmarterTicket 2.x will streamline the performance of your sales and support agents through built in features like viewable ticket history, improved international support, intelligent routing, and advanced reporting. Also included is a fully featured Knowledge Base allowing your customers to find answers to common issues quickly and easily, in turn...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 15 Mar 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/agent.html"><![CDATA[Agent]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/smartertools.html"><![CDATA[SmarterTools]]></category>
		<category domain="http://updates.zdnet.com/tags/real+estate.html"><![CDATA[Real Estate]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
	</item>
	<item>
		<title><![CDATA[SmarterMailMon 1.04 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=853797]]></link>
		<description><![CDATA[SmarterMailMon is a utility created to solve this problem. It monitors multiple email accounts from a centralized location and keeps you informed of incoming messages. Sporting an easy-to-use interface and a powerful way to keep an eye on your email, SmarterMailMon will be a staple of your software library. Here...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 18 Aug 2005 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/monitoring.html"><![CDATA[Monitoring]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/smartertools.html"><![CDATA[SmarterTools]]></category>
		<category domain="http://updates.zdnet.com/tags/smartermailmon.html"><![CDATA[SmarterMailMon]]></category>
		<category domain="http://updates.zdnet.com/tags/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
	</item>
	<item>
		<title><![CDATA[SmarterPing 1.1 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=477741]]></link>
		<description><![CDATA[As multi-threaded web applications become increasingly popular due to the advances of the Microsoft .Net framework, many web administrators are finding it more difficult to keep their sites alive and running. In addition, background compiling of a web site takes valuable time, in which potential customers may be lost. How...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Mon, 18 Jul 2005 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/administrator.html"><![CDATA[Administrator]]></category>
		<category domain="http://updates.zdnet.com/tags/smartertools.html"><![CDATA[SmarterTools]]></category>
		<category domain="http://updates.zdnet.com/tags/smarterping.html"><![CDATA[SmarterPing]]></category>
		<category domain="http://updates.zdnet.com/tags/channel+management.html"><![CDATA[Channel Management]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
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