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ZDNet Resources
- Assessing IT Service Management Processes: A 5-Step Approach to Enhancing Support
- Advances in technology and the resulting dependence on information have resulted in increased expectations for responsive and proactive services. And, the need for quality support is ever present, whether the organization supports employees, external customers or both. This white paper describes SMA's 5 step approach to evaluating the service management...
- Tags: Service Management, Information Technology, IT Service Management, Best Practice, SMA MANAGEMENT SYSTEMS, ITIL, It Services, Process Improvement, Quality, Business Operations
- White papers 2005-10-06
- Aviva Life Insurance Company Selects HEAT and Creates Customized Reports With KPIs to Measure Performance of the Delivery of Operational IT Services
- Aviva Life Insurance Company Aviva is the U.S. subsidiary of Aviva plc, the world's oldest continuously operating insurance group and a leader in the arena of global financial services. As a growing business, Aviva required a trouble ticket system which would allow them to log, track and respond to technical...
- Tags: Performance, Information Technology, Aviva Plc., Life Insurance, KPI, SMA MANAGEMENT SYSTEMS, Aviva Life Insurance Company, Insurance, Financial Planning, ITIL, It Services, Strategy, Business Operations, Corporate Insurance, Finance, Management
- Case studies
Additional Resources
- “Security” issues
- “Security” issuesPoor programming and poor programmers.Software producers have convinced everyone it is the nature of software to have security problems. Why has the world bought that scenario? I still say that software companies need to be held financially accountable for the damages their software causes its users. Microsoft should have...
- Tags: Tools & Techniques, security, SunOS 5.10
- Discussion threads 2009-01-26
- Pharmaceutical Company Enhances Security and IT Management With New Directory Service
- Leading pharmaceutical company sanofi-aventis operates in 100 countries. For effective research and development, sanofi-aventis Science and Medical Affairs SMA conducts clinical trials involving large numbers of internal and external researchers. To improve collaboration, the company created an extranet portal for clinical information sharing. It deployed Active Directory Application Mode and...
- Tags: Security, IT Administration, Directory Service, Information Technology, Pharmaceutical Company, Extranet, Microsoft Corp., Portals, Networking, Internet
- Case studies
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