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- Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs
- Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your ROI. Watch "Learn how Performance Metrics for Telecom Expense Management drive new ROIs and SLAs" available now.
- Tags: SLA, Performance, ROI, Cerylion Inc., Roi/Tco, Service Level Management, Finance, Managerial Accounting, It Operations, It service Management
- Webcasts 2009-11-18
- Dynamic SLA Template Adjustments Based on Service Property Monitoring
- Service Level Agreements SLAs are used to manifest guarantees about certain functional and non-functional aspects of service execution. Service providers are confronted with a hard problem when trying to estimate reasonable QoS levels and other default settings for SLA templates. The insufficient use of formal service behaviour descriptions, varying resource...
- Tags: SLA, Monitoring, Adjustment, Service Level Management, It Operations, It service Management
- White papers 2009-09-08
- Service Level Agreement in Cloud Computing
- Cloud computing that provides cheap and pay-as-you-go computing resource is rapidly gaining momentum as an alternative to traditional IT Infrastructure. As more and more consumers delegate their tasks to cloud providers, Service Level AgreementsSLA between consumers and providers emerge as a key aspect. Due to the dynamic nature of the...
- Tags: SLA, Cloud Computing, Wright State University, Service Level Management, It Operations, It service Management
- White papers 2009-09-05
- Swisscom Replaces Paper Process With Dashboard to Monitor SLAs for 200 Systems
- Switzerland's leading telecommunications provider Swisscom wanted a cost-effective dashboard tool to help its employees to monitor compliance issues with Service Level Agreements SLAs without reviewing paper-based reports. Swisscom rejected business analytics solutions from other major vendors because they were over specified, required third-party support, and were expensive to license. Working...
- Tags: SLA, Monitor, Swisscom AG, Dashboard, Microsoft Corp., Service Level Management, It Operations, It service Management
- Case studies 2009-07-01
- Google makes an Outlook plugin to replace Exchange
- Google makes an Outlook plugin to replace Exchangethere's no much life without internet...IMHO, there's no much life without internet link in an office :-) From the other side it'd be cool to have kinda GApps Gateway to queue user messages while in offline. Though it seems very hard to implement.RE:...
- Tags: Service level management, E-mail, Groupware, Outlook Plugin, Google Inc., Google Makes, Microsoft Outlook, SLA, plug-in
- Discussion threads 2009-06-11
- Honoring SLAs on Cloud Computing Services: A Control Perspective
- This work contains a short survey of recent results in the literature with a view to opening up new research directions for the problem of honoring SLAs on cloud computing services. This is a new problem that has attracted significant interest recently, due to the urgent need for providers to...
- Tags: SLA, Service Level Management, Cloud Computing, Virtualization, It Operations, It service Management, Hardware
- White papers 2009-06-09
- An Efficient Method for Service Level Agreement Assessment
- On-line end-to-end Service Level Agreement SLA monitoring is of key importance nowadays. For this purpose, recent researches have focused on measuring when possible, or estimating most of the times network Quality of Service QoS and performance parameters. Up to now, all the proposed solutions have the drawback of requiring a...
- Tags: SLA, Service Level Agreement Monitoring, Service Level Management, It Operations, It service Management
- White papers 2009-06-04
- Mainframes provide fast-track access to private cloud benefits for enterprises, process ecosystems
- More evidence of the alignment between mainframes, mainframe automation and management, and cloud computing comes with today's announcement that CA has purchased key assets of Cassatt Corp., maker of service level automation and service level agreement SLA management software. by Dana Gardner
- Tags: SLA, Benefit, Mainframes, Service Level Management, Servers, Hardware, It Operations, It service Management, Dana Gardner
- Blog posts 2009-06-02
- SLA's and the Real World
- There's a solid post by Jevon McDonald (who has long questioned whether there is a viable 'Enterprise 2.0' market) this weekend, titled 'Understanding the role of Enterprise 2.0 and moving towards a Social Business' on the 'Fast Forward' blog, which is focused around the FAST search...
- Tags: SLA, Information Technology, Enterprise 2.0, Jevon, Global Technology Services Division, Oliver Marks
- Blog posts 2009-04-20
- Service Level Agreement (SLA) Negotiation, Automation and Orchestration for Cloud Computing
- This paper studies the SLA process, with focus on the Cloud computing as the basis to explain the concepts. The aim of this paper is to provide reader with an understanding of how SLA is being negotiated, orchestrated, and automated by service providers. In the subsequent section of this paper,...
- Tags: Paper, SLA, Cloud Computing, Automation, Service Level Management, It Operations, It service Management
- White papers 2009-04-06
- SLA Monitoring in the Customer Service Environment: Meeting the Challenges With Operational Business Intelligence
- Putting customer needs in writing via a Service Level Agreement SLA can help ensure customer satisfaction, even in the customer service environment. The SLA defines what the company will deliver to customers, thus providing a clear view of what the company must achieve. Yet monitoring compliance with SLAs can be...
- Tags: Business Intelligence, Customer Service, SLA, Service Level Management, It Operations, It service Management
- White papers 2009-04-01
- The race to 99.999 percent uptime: 3Tera ups the cloud SLA ante
- The race to 99.999 percent uptime: 3Tera ups the cloud SLA anteAnd when a Backbone Provider goes down?What good will 5 nines do you then? Putting enterprise, mission critical apps in the hands of an offsite vendor is a gamble. Even productivity apps - imagine no one in...
- Tags: Service level management, 3Tera Inc., uptime, SLA, downtime
- Discussion threads 2009-03-19
- The race to 99.999 percent uptime: 3Tera ups the cloud SLA ante
- Those cloud computing service level agreements are getting better all the time and that's good news for enterprise customers. 3Tera, which offers cloud software and services, unveiled a 99.999 availability service level agreement for its AppLogic Virtual Private Datacenter service. In April, the 3Tera...
- Tags: SLA, 3Tera Inc., Uptime, Service Level Management, It Operations, It service Management, Larry Dignan
- Blog posts 2009-03-19
- Leveraging Public Resource Pools to Improve the Service Compliances of Computing Utilities
- Computing utilities are emerging as an important part of the infrastructure for outsourcing computer services. One of the major objectives of computing utilities is to maximize their net profit while maintaining customer loyalty in accordance with the Service Level Agreements SLAs. Defining the SLAs conservatively might be one easy way...
- Tags: SLA, Compliance, Computing Utility, Service Level Management, It Operations, It service Management
- White papers 2009-01-16
- Business Services Provider Boosts SLA Compliance
- Gerard Imhoff, the company's Corporate Vice President and Director of Global Infrastructure Services wanted to improve their ability to meet service levels and customer expectations and reduce risk of hardware and software outages. The company implemented an enterprise technology management framework to enable improved collaboration and problem resolution with which...
- Tags: SLA, Hewlett-Packard Co., Business Service, Service Level Management, Tools & Techniques, Manufacturing, It Operations, It service Management, Management
- Case studies 2009-01-01
- Meeting SLAs for the World's Most Demanding Customers With HP Insight Dynamics - VSE
- With 4,000 employees and just under $1 billion in revenue, MICROS Inc. (www.micros.com) is the premier provider of enterprise-wide integrated information technologies for the hotel industry, with over 330,000 installations worldwide in every hotel segment from luxury to budget. MICROS wanted to improve competitive advantage and accommodate growth despite data...
- Tags: SLA, Hewlett-Packard Co., Data Centers, Service Level Management, Strategy, Storage, Hardware, Data Management, It Operations, It service Management, Management
- Case studies 2009-01-01
- Service Level Agreement Specification, Compliance Prediction and Monitoring With Performance Trees
- Service Level Agreements SLAs are widely used throughout industry but suffer from specification ambiguities and difficulties in predicting and monitoring compliance. To address these issues, the paper proposes the use of the Performance Tree formalism for the specification and monitoring of Service Level Agreements SLAs. Specifically, the paper shows how...
- Tags: SLA, Performance, Compliance, Monitoring, Specification, Imperial College London, Service Level Management, Performance Management, It Operations, It service Management, Human Resources, Workforce Management
- White papers 2009-01-01
- Best Practices for Establishing SLAs
- There are a lot of drivers for organizations to adopt SLM, including: pressures from the business and external service providers, compliance with regulations, better risk management, improved quality and performance of business services, demonstrating IT value, improving IT and business accountability, and aligning IT priorities to improve business outcomes. Establishing...
- Tags: SLA, Information Technology, Compuware Corp., Best Practice, Service Level Management, Strategy, It Operations, It service Management, Management
- White papers 2008-12-17
- SLA Requirement Generation and Implementation Algorithm Selection for Service Composition Based on QoS Reference Vector
- Under SOA, composite service is formed by aggregating multiple component services together in given workflow. One key criterion of this research is QoS composition. Most work on service composition focuses on the algorithms about how to compose services according to assumed service level agreement. This paper proposes to strengthen current...
- Tags: SLA, QoS
- White papers 2008-12-11
- SLA-Driven Distributed Application Development
- The management of Service Level Agreements SLA in the development of business processes in a Service Oriented Architecture SOA often requires much manual and error-prone effort by all parties throughout the lifecycle of the processes. The formal specification of SLAs into development tools can simplify some of this effort. In...
- Tags: Application Development, SLA, Association For Computing Machinery, Cost Model, Service Level Management, It Operations, It service Management
- White papers 2008-12-01
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