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ZDNet Dictionary Definition

SLA: (1) StereoLithography Apparatus See 3D printing.; Full SLA Definition >>

ZDNet Resources

From Chapter one: Data Processing and the IBM Mainframe: The controls that developed around the 360 environment were all predicated on the primary concerns expressed by Finance management: that nothing interrupt processing critical to Finance. Thus virtually all of them derive from, or are subsidiary to, the service level agreement. by Paul Murphy; Tags: SLA, IBM Mainframe, Data Center, Mainframe, Data-processing, IBM Corp., CoBiT Framework, CoBiT, Systems Documentation, Disaster Plan, Data Centers, Service Level Management, Storage, Hardware, Data Management, It Operations, It service Management, Paul Murphy; Blog posts 2008-07-18
Firescope crushes the BSM price point: Earlier today I spoke with Mark Lynd, president of Firescope, a company that's trying with very little funding - $4 million at the last count - to bring Business Service Mangement BSM to the mass of smaller enterprises. Earlier in the week, the company launched BSM-Business Edition at a starting...; Tags: Asset, SLA, Information Technology, Price, Small And Medium Business, Firescope, Asset Management, Smb/Sme, Service Level Management, Operational Planning, Business Operations, It Operations, It service Management, Dennis Howlett; Blog posts 2008-05-23
Gmail is down: Gmail is downIt's working for meI'm not having any problems with Gmail, I've been getting messages all day long without any problems... I just checked and I could get to gmail.com. Could be a DNS or ISP DNS issue..No problems in South Korea.I have been getting email without a...; Tags: E-mail providers, Internet service providers (ISPs), Google Gmail, Gmail is down, Gmail IS; Discussion threads 2008-04-20
If you trade in dependency, you have to earn trust: If you trade in dependency, you have to earn trustTrusting/Depending on any on line anything isa sure way to find a great deal of disappointment. Hey, I love the internet as much as anyone, but I fully understand that it is no where near ready for any critical use....; Tags: Service level management, desktop, SaaS Breakdown, SLA, fiber-optic line; Discussion threads 2007-11-28
On-demand software squared: Coupa launches SaaS e-procurement system running on Amazon's EC2 service: On-demand software squared: Coupa launches SaaS e-procurement system running on Amazon's EC2 serviceIt's not going to be pretty for awhile ...The Amazon S3 SLA is a good move, but note that for Coupa to work for a customer S3 must be up, EC2 must be up, the network access to...; Tags: Service level management, Software as a Service (SaaS), Purchasing & Procurement, Coupa, S3 Inc., SLA, Amazon.com Inc., e-procurement, software-as-a-service, on-demand; Discussion threads 2007-10-19

On-demand software squared: Coupa launches SaaS e-procurement system running on Amazon's EC2 service: Coupa will launch an on-demand e-procurement software suite on Monday that is built on Amazon's Elastic Compute Cloud Web service. For those keeping score at home that makes the Coupa suite an on-demand service running on an on-demand service. The launch also makes Coupa one of Amazon's early corporate...; Tags: Software, SLA, Software-as-a-service, E-procurement, On-demand, Amazon.com Inc., Pricing Strategy, Service, Coupa, Enterprise Class Uptime, Purchasing & Procurement, Service Level Management, Business Operations, It Operations, It service Management, Larry Dignan; Blog posts 2007-10-19
Amazon S3 service promises 99.9 percent uptime: Amazon's S3 storage service is growing up and adopting a Service Level Agreement SLA. In a blog post, Amazon Web Services AWS detailed its SLA, which defines a minimum level of performance and imposes penalties if S3 all resources doesn't deliver. Amazon noted that formalizing the SLA was the...; Tags: S3 Inc., SLA, Amazon.com Inc., Uptime, Service Level Management, It Operations, It service Management, Larry Dignan; Blog posts 2007-10-09
Amazon sheds light on Dynamo: Werner Vogels, CTO of Amazon, is outlining details of "Dynamo," an internal operating system that runs the e-commerce giant's storage system. In a post, Vogels said Dynamo will be detailed at the Operating Systems conference in a paper PDF. Here's his description: Dynamo...; Tags: SLA, Amazon.com Inc., Technology, Dynamo, Techmeme, Service Level Management, Service-Oriented Architecture (SOA), Storage, Data Centers, It Operations, It service Management, Web Services, Enterprise Software, Software, Hardware, Data Management, Larry Dignan; Blog posts 2007-10-03
Increase Customer Retention through Proactive SLA Management: View this Webcast as two top technology experts describe how SLAs are affecting today's IT landscape - and how they will change tomorrow's. After a broad look at SLAs and how they're being used, this Webcast focuses on three of the critical concerns that must be addressed when developing an...; Tags: It Operations, It service Management, Service Level Management, Sterling Commerce, SLA; Webcasts 2007-09-27
The Five Critical SLA Questions: What You Need to Know Before You Define Your Managed File Transfer Service Level Agreements: A Service Level Agreement SLA is a formal, negotiated agreement that spells out the level of service that will be delivered from a service provider to its customer. In this way it is both a commitment and a score card. You know the definition. But are you...; Tags: SLA, Service Level Management, It Operations, It service Management; White papers 2007-08-01
Ulysses (zip): The Ulysses CRM Suite is a comprehensive and proven solution for organisations that have a contractual commitment or SLA Service Level Agreement to support their customers. Ulysses is ideally suited to small and medium sized service orientated organisations. Service management features includes Contract management, Scheduling, Escalation, SLA monitoring, Billing and...; Tags: SLA, Service Management, Ulysses CRM Suite, Ulysses, Service Management Feature, Service Level Management, Sales Force Automation (SFA), It Services, It Operations, It service Management, Enterprise Software, Software; Software downloads 2007-07-30
A Simulation Study of Multi-Color Marking of TCP Aggregates: Service Level Agreements SLAs are contracts signed between a provider and a customer to govern the amount of traffic that will be serviced. This work pinpoints an important problem faced by the Internet Service Provider ISP which is to be able to differentiate between the services given to aggregates of...; Tags: SLA, TCP, Tcp/Ip, Service Level Management, Internet Service Providers (ISPs), Networking, It Operations, It service Management, Internet; White papers 2007-07-17
Using SLA Context to Ensure Quality of Service for Composite Services: As service-orientation is establishing itself as the dominant design and integration paradigm for large heterogeneous and open systems, the lines between wired and wireless consumers and providers begin to blur. Due to the availability of toolkits and standards it is now fairly easy to build nomadic service consumers that provide...; Tags: Consumer, SLA, QoS, University Of Saskatchewan, Service Level Management, Business Services, Wi-Fi, Wireless, It Operations, It service Management; White papers 2007-04-30
Google Apps: Gmail SLA jury still out: Google Apps: Gmail SLA jury still outNot an email, DonnaIn fact I had a live telephone conversation with Rajen Sheth, who is the product manager for Premier Edition, not merely an email. Google's rapid offer of a generous credit to all its customers is the right gesture at this time,...; Tags: E-mail providers, Service level management, Google Gmail, Google Inc., Gmail SLA, Google Apps, SLA; Discussion threads 2007-03-02
Google Apps: Gmail SLA jury still out: What a difference seven hours and 32 minutes makes!I asked last week Google Gmail SLA guarantee? and it has already being put to the test. At 6:29am this morning, Fellow ZDNet blogger Phil Waineright said Google Apps in first collapse, recounting “cries of despair” of “Gmail users, who have experienced...; Tags: Enterprise, Google, Google Apps, Google Software Applications, Privacy; Blog posts 2007-03-02
Google Gmail SLA guarantee?: Google knows Service Level Agreements are critical to enterprise acceptance of its hosted business productivity applications.Dave Girouard, vice president and general manager, Google Enterprise on todays launch of Google Apps Premier: Businesses are looking for applications that are simple and intuitive for employees, but also offer the security, reliability...; Tags: Google, Google Software Applications; Blog posts 2007-02-22
The 5 Challenges to Consider When Choosing Network Management Software: Due to the diverse set of needs that various groups within enterprise organizations have for network management, and the narrow focus of most solutions, organizations have traditionally had to use a wide variety of different tools to achieve their goals. This normally includes one product or group of products that...; Tags: Software, SLA, Network, Organization, Network Management, Service Level Management, Networking, Network Administration, It Operations, It service Management; White papers 2007-02-20
CA's Unicenter NetMaster Software Helps Garanti Technology Manage Mainframes and Uphold SLAs for Financial Clients: Garanti Technology GT is Turkey's leading technology service provider, and is a subsidiary of Garanti Bank and a Dogus Group company. GT's mainframe environment is especially critical to its financial services clients. GT has two IBM z9-109 S18/710 mainframes that support TCP/IP, as well as legacy SNA. Its incumbent mainframe...; Tags: Software, SLA, CA Unicenter, Financial, Computer Associates International Inc., Garanti Technology, Mainframes, Servers, Hardware; Case studies 2006-12-01
'Hope and Trust' Is Not a Strategy: There is still the need for SLAs and for a well written contract when outsourcing the business critical applications. But SLAs should not simply look at the end result of what is delivered to the organisation by the outsourcer. The SLAs should include components regarding what the outsourcer is doing,...; Tags: Strategy, SLA, Outsourcing Company, Service Level Management, Outsourcing, It Operations, It service Management, Business Operations, Outsourcing & Subcontracting; White papers 2006-10-31
Web Services Service Level Management: Overview of Service Level Agreement Languages, Support Infrastructures and Tools: Engineering extended Service-Oriented Architecture SOA - based web services for open environments that support collaboration sets numerous requirements to web services languages and support infrastructure capabilities provided by vendors. Issues such as composition and management of services become important, yet neither web services nor the vendor platform support infrastructure contain...; Tags: Web, SLA, Web Service, Tool, University Of Helsinki, Channel Management, Service-Oriented Architecture (SOA), Web Services, Marketing, Enterprise Software, Software; White papers 2006-09-19