Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- Integrating Six Sigma and ITIL for Continual Service Improvement
- The introduction of formal ITIL processes into an organization can be, and normally is, a very time-consuming, expensive and sometimes organizationally exhausting task. Many organizations, upon completing their process implementation projects, breathe a sigh of relief and presume that the processes will go on forever. Sadly, that is not the...
- Tags: Organization, TSO, ITIL, Process Improvement, It Services, Six Sigma, Quality, Business Operations
- White papers 2009-07-01
- Corrective Action Management System 4.0.1 (Windows)
- Track customer complaints and nonconformance. Issue and manage Corrective Action and Preventive Action Request CAPA complying with ISO 9000 requirements for quality assurance, quality control system or continuous improvement for Six Sigma projects. It is also an ideal solution for Supplier Corrective Action Request SCAR and Safety Action Request SAR....
- Tags: Microsoft Windows, Quality Control, Action, Quality, Tqm/Six Sigma/ISO 9000, Six Sigma, Process Improvement, Business Operations, It Operations
- Software downloads 2008-10-16
- Six Sigma Metric Calculator 1.0.0.1 (Windows)
- You can calculate your process sigma level with this simple desktop calculator. It is easy to use and you may measure your process how far it is from six sigma level. Only by using quantative metrics, you can track and improve your process. This version is the first release on...
- Tags: Desktop, Microsoft Windows, Six Sigma, Tqm/Six Sigma/ISO 9000, Process Improvement, Quality, Business Operations, It Operations
- Software downloads 2008-09-03
- A Six Sigma Approach to Efficient Retail Banking Operations
- In 2007, a major bank embraced Iontas' Focus software suite as part of its Six Sigma initiative to streamline front-office operations. The bank was experiencing high turnover and struggling with varied execution styles among tellers. Compounding the challenges, the bank had no baseline metrics on teller activities that they could...
- Tags: Bank, Banking, Banking Operation, Iontas Business & Technology Optimization, Financial Services, Six Sigma, Quality, Business Operations
- Case studies 2008-05-02
- Improving the Information Technology Service Management With Six Sigma
- Over the last few years, the number of organizations that deliver Information Technology IT services is increased. There are some frameworks such as Information Technology Infrastructure Library ITIL for IT Service Management that consists of a set of guidelines that specify what an IT organization should do. However, they don't...
- Tags: Information Technology, Iran Telecommunication Research Cente, Six Sigma, Strategy, Process Improvement, Quality, Business Operations, Management
- White papers 2008-03-01
- Visual Six Sigma: Making Data Analysis Lean
- This paper introduces the idea of "Visual Six Sigma," a practical and pragmatic approach to data analysis and process improvement. This approach has been developed in response to a growing business need to broaden the use of Six Sigma-type thinking beyond the realms of highly trained and statistically savvy Black...
- Tags: Data Analysis, SAS Institute, Six Sigma, Process Improvement, Tqm/Six Sigma/ISO 9000, Databases, Quality, Business Operations, It Operations, Enterprise Software, Software, Data Management
- White papers 2008-03-01
- SigmaXL 6.0 (Windows)
- SigmaXL was designed from the ground up to be cost-effective, powerful, and easy to use. It enables users to measure, analyze, improve, and control their service, transactional and manufacturing processes. As an add-in to the already familiar Microsoft Excel, SigmaXL is ideal for Six Sigma training and is used by...
- Tags: Microsoft Windows, SigmaXL, Six Sigma, Tqm/Six Sigma/ISO 9000, Process Improvement, Quality, Business Operations, It Operations
- Software downloads 2007-11-14
- Six Sigma Projects - Click-Through Demo 1 (Windows)
- This is a portable, interactive demo that closely simulates the UI and functionality of an actual solution. Installs to your Start menu and includes a presenter script. Scenario Summary: Six Sigma is a continuous process improvement methodology that helps companies reduce expenses and increase profits by streamlining operations, improving quality,...
- Tags: Continuous Process Improvement, Microsoft Windows, Microsoft Corp., Six Sigma, Tqm/Six Sigma/ISO 9000, Process Improvement, Quality, Business Operations, It Operations
- Software downloads 2007-09-20
- Business-Service Analysis, Transformation and OptimizatioN (BATON) - A Wipro-Compuware Service Improvement Solution
- IT teams are being asked to consistently improve their services (increase availability, increase performance), while simultaneously being asked to reduce costs. Most organizations have structured delivery management services and metrics collection across a wide variety of sources (monitoring, service-desk tools) to meet these demands. To move up the maturity level...
- Tags: Optimization, Wipro Technologies, Information Technology, Compuware Corp., IT Team, Strategy, ITIL, Six Sigma, Management, It Services, Quality, Business Operations
- White papers 2007-09-01
- Empire Blue Cross Blue Shield Cuts Printing and Mailing Costs, Consolidates Print Centers, Reduces Costs and Realizes an 11-Month ROI With Xerox
- New York-based Empire Blue Cross Blue Shield, like many insurance providers, spends a significant amount of money every year on printing, mailing, faxing, check-writing, and associated costs. Empire wanted to improve its efficiency and cut costs in those areas and provide better service to its members. Empire turned to Xerox...
- Tags: Xerox Corp., Blue Cross Blue Shield, Printing, Document Management, Six Sigma, Insurance, Tqm/Six Sigma/ISO 9000, Enterprise Software, Software, Finance, Managerial Accounting, Quality, Business Operations, Corporate Insurance, It Operations
- Case studies 2007-08-03
- Anywhere. Anything. Anyone. Any Time.: Identifying Opportunities for Top-Line Revenue Growth, Competitive Advantage, and Bottom-Line Cost Savings
- Ground-breaking quality metrics, including Total Quality Management TQM, Business Activity Monitoring BAM, Balanced Scorecards, Six Sigma, and the Malcolm Bridge Quality System, have helped companies and industries move toward more effective, efficient, and valuable business systems. However, even those enterprises with the most progressive use of quality management frameworks are...
- Tags: Unisys Corp., Quality Management, Competitive Advantage, Quality, Balanced Scorecard, Tqm/Six Sigma/ISO 9000, Six Sigma, Business Operations, Marketing, Marketing Research, It Operations
- White papers 2007-02-01
- Achieve and sustain excellence in your product development: Use scorecards for risk management in technical processes
- Whether you work in the strategic, tactical, or operational technical environment, establishing formal methods for measuring technical task performance is essential. It accomplishes two things: 1) manages risk and allows you to make key decisions at gate reviews and key project milestones; and 2) enables managers to pay for performance...
- Tags: Prentice Hall Inc., Risk Management, Six Sigma, Research & Development, Tqm/Six Sigma/ISO 9000, Process Improvement, Financial Planning, Product Development, Strategy, Financial Services, Quality, Business Operations, It Operations, Finance, Management
- Book chapters 2006-11-08
- Six Sensible Steps Towards Implementing ITIL Capacity Management
- ITIL describes Capacity Management as one of ten ITSM processes. This paper discusses the core approach in regular use for some years by many sites in the implementation and enhancement of Capacity Management. Six Sigma is a well established approach to optimizing industrial and business processes. In industry, it typically...
- Tags: Metron Technology, ITIL, Process Improvement, It Services, Six Sigma, Service Level Management, Quality, Business Operations, It Operations, It service Management
- White papers 2006-10-17
- Lean6 Six Sigma Tool 60812 (Windows)
- Six Sigma is the methodology to achieve perfect quality - by reducing variability and defect-rate. Lean6 is a collection of tools to measure, improve, and control processes in manufacturing and service businesses. The tool-set includes DOE, FMEA, C&E, COPQ, QFD, CAP, GRR. Version 60812 has security-update.
- Tags: Microsoft Windows, Leanmap, Lean6, Tool-set, Six Sigma, Tqm/Six Sigma/ISO 9000, Process Improvement, Quality, Business Operations, It Operations
- Software downloads 2006-08-29
- GageTech 1.03 (Mobile)
- Gage Tech is a measurement system validation tool that calculates Gage Repeatability and Reproducibility (Gage R&R) for ISO9000, QS9000, requirements for Six Sigma, and for other quality systems. This program follows the recommended analysis by the AIAG group, using the X bar X bar and R average and range statistical...
- Tags: Mobile, Creative Algorithms, Gage Tech, Six Sigma, Tqm/Six Sigma/ISO 9000, Process Improvement, Productivity, Quality, Business Operations, It Operations
- Software downloads 2006-05-21
- QIT Production Quality Management Suite 3 (Windows)
- Use Six Sigma methodology, Pareto analysis, and trend analysis to monitor process performance, define the weakest link, and verify improvement initiatives. It is ideally for advanced quality control/quality assurance for business with/without Six Sigma knowledge. This installation package include: QIT Production Quality Management System 3.0, QIT Corrective Action Management System...
- Tags: Quality Management, Microsoft Windows, Analysis, Six Sigma, Tqm/Six Sigma/ISO 9000, Process Improvement, Quality, Business Operations, It Operations
- Software downloads 2006-05-18
- PocketSigma 1.0 (Mobile)
- is a must-have toolkit for any Six Sigma practitioners. The perfect companion tool for you while on the move, conducting data collection and analysing facts. With PocketSigma you can create Cause & Effect diagram, carry out SIPOC and Force Field analysis, brainstorm project scope to name but a few. This...
- Tags: Mobile, Tool, Six Sigma, Productivity, Tqm/Six Sigma/ISO 9000, Process Improvement, Quality, Business Operations, It Operations
- Software downloads 2006-04-27
- Jordache Realizes Hidden Savings through Document Analysis and Device Consolidation
- When Jordache Enterprises needed to update and streamline its document output fleet, it turned to Toshiba's Encompass™ Document Analysis Program, a six-sigma-based process that uncovers a company's hidden printing, faxing, and copying costs. Download this case study to read more about the Encompass program and how it enabled Jordache to...
- Tags: Fleet, Consolidation, Cincom Encompass, Toshiba Corp., Analysis, Jordache, Six Sigma, Tqm/Six Sigma/ISO 9000, Document Management, Process Improvement, Quality, Business Operations, It Operations, Enterprise Software, Software, Finance, Managerial Accounting
- Case studies 2006-01-01
- Adaptive Manufacturing: Enabling the Lean Six Sigma Enterprise
- This SAP white paper reviews the history of lean manufacturing best practices and explains why a more pragmatic approach to lean manufacturing is now in order. Find out how market forces such as demand variability and supplier fragmentation are affecting manufacturers and what they must do to extend lean- and...
- Tags: Lean Manufacturing, Lean Six Sigma, SAP AG, Supplier, Manufacturing, Tqm/Six Sigma/ISO 9000, Channel Management, Six Sigma, It Operations, Marketing, Quality, Business Operations
- White papers 2005-05-01
- SigmaLookup 2.0 (Windows)
- Replaces the six sigma look-up table to allow you to calculate Defects/Opportunity DPO Defects/Million Opportunity (DPMO/PPM) Yield and Sigma. It also allows you to convert CPK, Sigma, DPMO, and or Yield into other units using the same table. Version 2.0 ties onto Excel for charting.
- Tags: Microsoft Windows, Six Sigma SPC, Six Sigma, Tqm/Six Sigma/ISO 9000, Process Improvement, Quality, Business Operations, It Operations
- Software downloads 2005-01-17
White Papers and Webcasts
The Business Essentials Guide provides you useful tools and templates to help grow your business and save you time with automated shipping solutions.
A simplified IT environment isn't just less complex. It's also more reliable. Standardize on a single Linux platform with SUSE Linux Enterprise from Novell, and get the world's most interoperable Linux
