siemens hipath openscape

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Siemens vs. Microsoft: Round Two

Siemens announced today two new UC-enabled Contact Center packages based on OpenScape UC Server, and a new Voice Portal solution. The products will be available June 30, 2008. The products are being driven in part by trends in the contact center and in part by trends...

Tags: Siemens AG, Siemens HiPath OpenScape, Contact Center, Microsoft Corp., UC, Call Centers, Groupware, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software, Dave Greenfield

Blog posts 2008-04-21

Adding New Hosted Services While Improving Internal Collaboration With OpenScape

Headquartered in Atlanta, Georgia, Engage Incorporated provides a variety of services including software development, application integration, managed services, business continuity / disaster recovery, business process consulting and hosted communication services. The company wanted to create solution differentiation within a highly competitive service provider marketplace while enhancing communications and collaboration among...

Tags: Collaboration, Siemens HiPath OpenScape, Engage Inc., Groupware, Enterprise Software, Software

Case studies 2008-02-01

Improving Global Workgroup Collaboration With OpenScape

Many of AMIDEAST's facilities and employees are located overseas, so that the organization has had to cope with heavy long-distance calling expenses. To provide services to customers and conduct other operations, employees in the U.S. frequently need to communicate with counterparts in other countries. AMIDEAST needed to find a cost...

Tags: Communications Software, Collaboration, Siemens AG, Siemens HiPath OpenScape, Groupware, Enterprise Software, Software

Case studies 2008-02-01

Additional Resources

The coming war for real-time collaboration solutions

The coming war for real-time collaboration solutionsReal-time collaboration is here and DEPLOYEDJust in case you're wondering if/when HiPath OpenScape shown at beginning of this blog is being used, I offer this link. You'll see OpenScape customers in 4 countries talking about their experiences with it and how it has improved...

Tags: Groupware, collaboration solution, collaboration, Real-Time Collaboration

Discussion threads 2006-02-17