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Oracle OpenWorld 2009 - Social CRM Technology Rears an Actual Head

I am almost always in awe of Oracle OpenWorld.  The scope of this conference is spectacular. Can you imagine an event that the attendance is down to 37,000 attendees?  Actually, that puts me in awe of their event planners more than even the event. How in the name of whoever...

Tags: Oracle Corp., Siebel Systems Inc., CRM, Anthony Lye, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-10-14

Experian QAS Leverages Siebel Sales Platform to Drive Annual Revenue Growth

Experian QAS wanted to maximize sales effectiveness by accelerating the sales process, leveraging cross- and up-sell opportunities, and gaining real-time lead and pipeline visibility across all channels and gain a complete, up-to-date lifetime view of each customer. The challenge was to run real-time analyses of revenue and profit margins and...

Tags: Revenue, Oracle Corp., Siebel Systems Inc., Experian, Sales Strategy, Sales Force Management, Sales

Case studies 2009-05-01

Congratulations Marc… The next $billion will be harder

In 10 years, salesforce.com founder and CEO Marc Benioff has turned CRM-as-a-service into a $1B business with 55,400 customers.  Both numbers are impressive.  It took SAP more than 35 years and an acquisition of Business Objects to cross the 50,000 customer mark (BOBJ pushed them over 80,000).  ...

Tags: Salesforce.com Inc., PeopleSoft Inc., Oracle Corp., Sales Force, Siebel Systems Inc., SAP AG, CRM, Sales Force Management, Sales Strategy, Software As A Service (SaaS), Sales, Emerging Technologies, Bruce Richardson

Blog posts 2009-03-17

Business Intelligence for Siebel Enterprise Leveraging the SAP BusinessObjects Solution Portfolio

The challenge was to integrate Siebel applications data with other systems, to ensure data quality across applications and deliver rich, formatted, interactive reports for the Siebel environment and to deliver trusted information that supports operational and analytical initiatives. The SAP BusinessObjects solution portfolio provides the technology, tools, and packaged data...

Tags: Siebel Systems Inc., SAP AG, SAP BusinessObjects Solution Portfolio, Tools & Techniques, Pricing, Business Intelligence, Databases, Enterprise Software, Management, Marketing, Software, Data Management

Case studies 2009-03-01

Oracle apps: an innovation free zone since 2006?

Oracle apps: an innovation free zone since 2006?Timeline Error/Innovation ContinuesFYI, we retired but apparently did not delete that old timeline in 2007 when we launched this:http://www.oracle.com/timeline/index.htmlSo, innovation continues. You just weren't looking at the right record.

Tags: Leadership, Strategy, innovation, Oracle Apps, Oracle Corp.

Discussion threads 2009-02-23

Anatomy of a Siebel CRM Archiving Project

Business-critical CRM applications, such as Siebel CRM, represent an ongoing corporate investment, empowering new business initiatives, supporting daily operations and driving revenue generation. They also collect and accumulate a wealth of business information - a valuable asset that must be managed and preserved throughout its lifecycle. Companies worldwide are affirming...

Tags: Archiving, Siebel Systems Inc., Business Intelligence, Enterprise Software, Software, Data Management

White papers 2009-02-13

Irish Life & Permanent Maximizes Business Value of Every Client Transaction With Business Intelligence

Irish Life wanted to grow market share in the competitive insurance market through improved customer segmentation and timely, accurate targeting of products and services and enhance productivity of sales teams and call center operators through automated opportunity management and best practices. The challenge was to gain near real-time sales intelligence...

Tags: Business Intelligence, Oracle Corp., Analytics, Siebel Systems Inc., Sales Strategy, Financial Planning, Sales Force Management, Sales, Finance

Case studies 2009-02-01

Irish Life & Permanent Maximizes Business Value of Every Client Transaction With BI-Ready CRM

After deploying Siebel, market share for life and pensions products increased from 19% to 25% in five years. Siebel's ease of use and in-depth functionality ensured rapid adoption by employees but heavy customization was limiting the system's ability to scale and upgrade in a faster-paced market. Irish Life also wanted...

Tags: Business Intelligence, Siebel Systems Inc., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

Case studies 2009-02-01

Siebel Public Sector 8.1.1

Siebel Public Sector 8.1.1 allows government agencies to provide citizens and other constituents with streamlined selfservice solutions. The integration between Siebel Public Sector E-Support 8.1.1 and Adobe LiveCycle Forms enables government agencies to transform error-prone, manual application processes. The new Siebel Public Sector 8.1.1 E-Support solution leverages this proven track...

Tags: Siebel Systems Inc., Siebel Public Sector 8.1.1, Service-Oriented Architecture (SOA), Portals, Hardware Upgrade, Web Services, Middleware, Enterprise Software, Software, Internet, Hardware

Case studies 2009-01-16

Oracle Application Integration Architecture Foundation Pack for Oracle Applications: e-Business Suite, PeopleSoft, Siebel and JD Edwards

This whitepaper will discuss how one can use Oracle Application Integration Architecture AIA Foundation Pack to integrate their Oracle and non-Oracle applications to build cross-functional business processes. It outlines how the Foundation Pack will help them overcome the most common yet critical application integration challenges by providing them with a...

Tags: PeopleSoft Inc., Oracle Corp., J.D. Edwards & Co., Siebel Systems Inc., E-business, Application Integration, It Services, Middleware, Software Development, Software/Web Development, Enterprise Software, Software

White papers 2009-01-01

Oracle Gadgets: Flexible Desktop Access to CRM Data Goldmines...

Oracle, who have several code line families to care for and nurture, are announcing Siebel CRM 8.1.1 today, and more intriguingly from a collaboration perspective 'Oracle Customer Relationship Management CRM Gadgets for Sales', more evidence of the effort being put into Social CRM by Oracle. As the...

Tags: Desktop, Microsoft Access, Oracle Corp., Data, Siebel Systems Inc., Gadget, CRM, Sales Strategy, Internet, Sales Force Management, Sales, Oliver Marks

Blog posts 2008-11-12

GUIDEBOOK: ORACLE'S SIEBEL CRM ON DEMAND

Oracle's Siebel CRM On Demand has leveraged its history and experience in CRM to provide customers with deeper functionality to drive competitive advantage. Nucleus found Siebel CRM On Demand customers took advantage of embedded best practices, integration, and analytics − among other features − to leverage greater long-term value from...

Tags: Oracle Corp., Siebel Systems Inc., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

White papers 2008-10-23

Achieving a Superior Ownership Experience in Manageability and Quality for Siebel CRM

Oracle's Siebel CRM provides class-leading capabilities for managing sales, services, and marketing activities. To help one maximize the value of this mission critical application, and to achieve a Superior Ownership Experience in application manageability and quality, Oracle provides a set of tools that facilitate top-down application management and covers the...

Tags: Oracle Corp., Siebel Systems Inc., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Application Performance Management, Enterprise Software, Marketing, Software

White papers 2008-08-01

Die Schweizerische Post Transforms Business With Expanded Market and Customer Insight

Die Schweizerische Post Swiss Post is the second largest employer in Switzerland. It provides the public and business community with postal, payment, and passenger transport services. Die Schweizerische Post Swiss Post wanted to implement strategic reorientation in the wake of the liberalization of the postal market in Switzerland. The challenge...

Tags: Oracle Corp., Business Opportunity, Switzerland, Siebel Systems Inc., Free Trade, Finance

Case studies 2008-07-01

CRM at a Glance: Salesforce.com Vs. Siebel

CRM provides a holistic view for a company's interactions with its prospects, contacts, and accounts. The accurate data entry of multiple aspects of the customer experience can provide reports and analytics to help Executive Leadership to better qualify leads, identify patterns among sales reps, spending, marketing initiatives, lead conversions, customer...

Tags: Salesforce.com Inc., Siebel Systems Inc., CRM, Sales Force Management, Customer Relationship Management (CRM), Advertising & Promotion, Marketing Research, Enterprise Software, Sales, Software, Marketing

White papers 2008-06-19

Siebel 2.0 â€Â" A Year Later

Siebel 2.0 â€Â" A Year LaterI must agree with most of your argumentsCRM, particularly on-demand, has often became a commodity play, and as such Salesforce and other players largely compete with ACT!, Spreadsheets and email - not with each other. Microsoft may have two strategic advantages over every other...

Tags: Advertising & Promotion, Customer relationship management (CRM), Siebel Systems Inc., Siebel 2.0

Discussion threads 2008-05-24

Siebel CRM Serving Umbria

Centro Agro Alimentare dell'Umbria, wanted to support decentralised open governance and manage contacts in the three organisations on the occasion of regional, national and international events and promotional initiatives to promote information sharing and communication. The challenge was to customise the solution in response to individual organisations' needs and manage...

Tags: Oracle Corp., Communication, Siebel Systems Inc., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

Case studies 2008-02-01

Australian Relationship Banking Underpinned by World-Leading CRM Capabilities

National Australia Bank the National wanted to provide all departments with a single, consistent view of customer information, improve customer satisfaction and loyalty, increase employee productivity, increase cross-selling, and improve marketing effectiveness. The National recently deployed Siebel Finance as the front-end "desktop" for more than 8,000 sales and service staff...

Tags: Banking, National Australia Bank, Siebel Systems Inc., Sales Strategy, Product Marketing, Financial Accounting, Sales, Marketing, Finance

Case studies 2008-01-01

Siebel CRM Applications Protected by Oracle Clusterware

High availability for Siebel means that a user can access key system services even when the underlying hardware or software for those services fails. For example, if a Siebel remote user synchronization session was interrupted by a failure of the Siebel Server to which it was connected to; users can...

Tags: Oracle Corp., Siebel Systems Inc., CRM

White papers 2008-01-01

Performance and Scalability Benchmark: Siebel CRM Release 8.0 Industry Applications and Oracle 10gR2 DB on Sun SPARC Enterprise T5120/T5220 Servers Running the Solaris 10 OS

This paper describes the performance and scalability capabilities of Oracle's Siebel Customer Relationship Management CRM Applications Release 8.0. The benchmark comprised 10,000 concurrent users running Siebel CRM Release 8.0 industry applications and Oracle 10gR2 DB on Sun SPARC Enterprise T5120/T5220 Servers. All servers ran the Solaris 10 operating system. Oracle's...

Tags: CRM, Human Resources, Operating System, Operating Systems, Oracle Corp., Performance, Performance Management, Scalability, Siebel Systems Inc., Software, Sun Microsystems Inc., Sun Solaris, Sun Solaris 10, Sun Sparc, Workforce Management

White papers 2008-01-01