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- Siebel CRM Serving Umbria
- Centro Agro Alimentare dell'Umbria, wanted to support decentralised open governance and manage contacts in the three organisations on the occasion of regional, national and international events and promotional initiatives to promote information sharing and communication. The challenge was to customise the solution in response to individual organisations' needs and manage...
- Tags: Oracle Corp., Communication, Siebel Systems Inc., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Case studies 2008-02-01
- Siebel CRM Applications Protected by Oracle Clusterware
- High availability for Siebel means that a user can access key system services even when the underlying hardware or software for those services fails. For example, if a Siebel remote user synchronization session was interrupted by a failure of the Siebel Server to which it was connected to; users can...
- Tags: Oracle Corp., Siebel Systems Inc., CRM
- White papers 2008-01-01
- Performance and Scalability Benchmark: Siebel CRM Release 8.0 Industry Applications and Oracle 10gR2 DB on Sun SPARC Enterprise T5120/T5220 Servers Running the Solaris 10 OS
- This paper describes the performance and scalability capabilities of Oracle's Siebel Customer Relationship Management CRM Applications Release 8.0. The benchmark comprised 10,000 concurrent users running Siebel CRM Release 8.0 industry applications and Oracle 10gR2 DB on Sun SPARC Enterprise T5120/T5220 Servers. All servers ran the Solaris 10 operating system. Oracle's...
- Tags: Oracle Corp., Sun Solaris 10, Performance, Operating System, Sun Microsystems Inc., Industry, Scalability, Siebel Systems Inc., Sun Sparc, CRM, Sun Solaris, Performance Management, Operating Systems, Servers, Software, Human Resources, Workforce Management, Hardware
- White papers 2008-01-01
- Siebel 8 CRM on System p With AIX 5.3 and DS4800
- The Siebel 8.0 PSPP benchmark kit is designed to run against Siebel Customer Relationship Management CRM Standard Industry Application SIA Financial Services software. It consists of the Siebel 8.0 CRM software, a populated database schema and three Mercury LoadRunner scripts that simulate real world user load. The purpose of this...
- Tags: IBM AIX, Siebel Systems Inc., IBM Corp., CRM, Storage, Performance Management, UNIX, Operating Systems, Databases, Hardware, Human Resources, Workforce Management, Software, Enterprise Software, Data Management
- White papers 2007-11-05
- SNCF Improves Customer Satisfaction and Loyalty With Customer Relationship Management Solution
- SNCF, the European rail transport leader, manages more than 320 million passengers each year and 135 million tons of freight. SNCF wanted to ensure multi-channel (internet, telephone, etc.) and multi-product management within SNCF's loyalty programs and provide teleconsultants with a comprehensive view of clients. The challenge was to implement targeted...
- Tags: Oracle Corp., Siebel Systems Inc., Customer Satisfaction, CRM, SNCF, Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Sales, Enterprise Software, Software
- Case studies 2007-11-01
- Siebel (Oracle) CRM mashes up with WebEx (Cisco)
- Oracle and Cisco are mashing up their on demand services, with Oracle's Siebel CRM On Demand offering running on Cisco's WebEx Connect application platform. The Oracle mashup appears to be a way for Cisco WebEx to demonstrate that it has some traction with its composite application platform, competing with the...
- Tags: WebEx Communications Inc., Oracle Corp., Siebel Systems Inc., Cisco Systems Inc., CRM, Oracle Mashup, WebEx Connect Platform, Dan Farber
- Blog posts 2007-10-23
- Siebel 8 CRM on System x3850, Red Hat Linux and DS4700
- The purpose of this paper is to describe the performance characteristics of Seibel 8.0 CRM Enterprise running Linux Red Hat 4.0 and Oracle 10g on an IBM System x3850 attached to an IBM Systems Storage DS4700 Storage Server. The objective of this benchmark was to demonstrate Siebel 8 full compatibility...
- Tags: Performance, Red Hat Inc., Siebel Systems Inc., Red Hat Linux, IBM Corp., CRM, Linux, Performance Management, Open Source, UNIX, Operating Systems, Software, Human Resources, Workforce Management
- White papers 2007-10-19
- BT Retail Merges Customer Interaction Solutions and Expert Support to Meet Service Level Targets
- BT Retail wanted to migrate multiple legacy, standalone, customer-facing systems supporting 18 million consumers and 1 million businesses to Oracle Siebel CRM applications and Oracle Siebel Analytics for use by 11,000 contact center agents and business analysts. The challenge was to implement significant new software releases and frequent major upgrades...
- Tags: Oracle Corp., British Telecommunications, Siebel Systems Inc., Project Management, Tools & Techniques, Strategy, Call Centers, Customer Relationship Management (CRM), It Operations, It service Management, Management, Enterprise Software, Software
- Case studies 2007-10-01
- SAP offers Siebel support and maintenance
- SAP offers Siebel support and maintenanceAlternate support providersI recommend RiminiStreet if you're in the market for Siebel or PeopleSoft support services. I would tend to stay away from TomorrwNow and their recent legal troubles. Just my two cents!www.riministreet.com
- Tags: Siebel Systems Inc., SAP AG
- Discussion threads 2007-08-24
- Rapidly Increase Your Sales Team's Effectiveness with Oracle E-Business Suite and Siebel CRM On Demand
- Best of breed applications like CRM and ERP automate and streamline business tasks and processes, optimizing best practices within each application's realm. Unfortunately when run as operational silos, these systems cannot effectively support sales processes that span application boundaries -- limiting sales visibility, sales force productivity, and overall sales success.
- Tags: Oracle Corp., Oracle E-Business Suite, Siebel Systems Inc., CRM, Sales Strategy, Sales Force Management, Sales
- White papers 2007-08-01
- Performance Engineering for a Siebel Stars Application
- The company is one of the largest financial institutions in Saudi Arabia, with a valued presence in and around the Middle-East. The bank wanted to ensure that the performance of the newly-implemented Siebel CRM implementation provided its customers with a slick online banking solution. However, this was not achieved owing...
- Tags: Business Process, Performance, Siebel Systems Inc., AppLabs, Performance Management, Operational Planning, Human Resources, Workforce Management, Business Operations
- Case studies 2007-07-12
- Optimizing Oracle's Siebel Applications on Sun Fire Servers With Coolthreads Technology
- In an effort to ensure the most demanding global enterprises can meet their deployment requirements, engineers from Oracle's Siebel Systems and Sun Microsystems continue to work to improve Oracle's Siebel Server performance and stability on the Solaris Operating System OS. This paper is an effort to make available tuning and...
- Tags: Oracle Corp., Sun Microsystems Inc., Siebel Systems Inc., Sun Fire, Sun Fire Server, Sun Solaris, Performance Management, Productivity, Operating Systems, UNIX, Servers, Software, Human Resources, Workforce Management, Hardware
- White papers 2007-06-01
- An Office Business Application Is Improving Sales at Microsoft by Providing "Anywhere, Anytime" Access to Customer Data in Siebel Through Office Outlook 2007
- The salesperson working at Microsoft spends their entire day with customers and, because they are rarely in the office, must be able to access and act on customer information regardless of location. The official repository for such data and the source of Swanson's past frustration is a Siebel CRM system....
- Tags: Microsoft Access, Business Application, Siebel Systems Inc., Microsoft Corp., Forecasting, Office Business Application, Sales Strategy, Sales Force Management, Microsoft Office, Groupware, Sales, Office Suites, Software, Enterprise Software
- Case studies 2007-06-01
- Salesforce.com/Siebel 2.0: Criticism and a Refutation
- Some same imitation is the highest form of flattery, but that's only for those who forget that a good rebuttal – or attempted rebuttal – is quite flattering as well. Jason Wood, a fellow Enterprise Irregular and blogger, has done me the courtesy of a well-written blog that attempts to...
- Tags: Uncategorized
- Blog posts 2007-05-25
- Siebel 2.0: The end of Salesforce.com
- Siebel 2.0: The end of Salesforce.comI guess I'm not part of the 90%My company uses Siebel. It may be good for selling refrigerators, but it it HARDLY even ADEQUATE for complex, multi-month rollout cycles of IT gear, software and services.I'd be better off with post-it notes and Lotus 1-2-3...
- Tags: Customer relationship management (CRM), Advertising & Promotion, Sales force management, Enterprise software, DreamFactory, CRM, SFDC, Salesforce.com Inc., Apex, Siebel Systems Inc., sf.com
- Discussion threads 2007-05-23
- Siebel 2.0: The end of Salesforce.com
- It's finally time to call a spade a spade, or in this case, a soon-to-be has-been a has-been. Of course, doing so after the fact sounds too spiteful, so I'm going to do it well ahead of the curve. While these kind of predictions are hard to get right, I...
- Tags: Uncategorized
- Blog posts 2007-05-23
- ITIL Best Practices With Oracle Enterprise Manager 10g and Oracle Siebel Help Desk
- ITIL is a set of guidelines that describes an integrated, process based, best practice framework for managing IT services that can be tailored to meet the unique business needs of IT organizations. Over time, ITIL has evolved to become the de facto standard for service management. The ITIL framework provides...
- Tags: Oracle Enterprise Manager, Service Management, Oracle Corp., Information Technology, Siebel Systems Inc., Help Desk, ITIL Framework, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2007-05-01
- Oracle's service packs meet SOA
- Oracle later today will unveil the Oracle Application Integration Architecture, an initiative that allows customers with a bevy of applications to boil them down to a business process. This effort, which will be coined...
- Tags: Software Infrastructure, Oracle, General, ERP
- Blog posts 2007-04-16
- Optimizing Oracle's Siebel Applications for the Sun Platform, Solaris 10 OS, and UltraSPARC T1 Processor
- This paper discusses the performance optimization of a complete Siebel Enterprise solution on the Sun platform using UltraSPARC T1 and UltraSPARC IV+ processor based servers. Also presented in detail is information on tuning the Solaris Operating System OS tuning, Siebel 7.7 tuning, Oracle Database 10g server tuning, Sun storage tuning...
- Tags: Oracle Corp., Sun Solaris 10, Performance, Operating System, Sun Microsystems Inc., Sun UltraSPARC, Siebel Systems Inc., Sun Solaris, Performance Management, Operating Systems, UNIX, Servers, Processors, Software, Human Resources, Workforce Management, Hardware, Semiconductors, Components
- White papers 2007-04-01
- Clustering Siebel Analytics Platform 7.8.5.1
- The goal of this paper is to explain all different steps mandatory to success Siebel Analytics 7.8.5.1 Clustering on IBM AIX 5.3 server (IBM p520 machine). This paper will also provide a guide through installation steps to help to understand all different components necessary to the cluster feature and to...
- Tags: Analytics, Clustering, Siebel Systems Inc., IBM Corp., Financial Planning, Finance
- White papers 2007-03-06
White Papers and Webcasts
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