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- Oracle's service packs meet SOA
- Oracle later today will unveil the Oracle Application Integration Architecture, an initiative that allows customers with a bevy of applications to boil them down to a business process. This effort, which will be coined...
- Tags: Software Infrastructure, Oracle, General, ERP
- Blog posts 2007-04-16
- Siebel CRM Drives Closer Cooperation Between Tata Motors and Dealers to Improve Sales and Service
- Tata Motors is India's largest integrated automaker, with a line-up that includes commercial, utility, and passenger vehicles. Faced with increasing competition from abroad, a cyclical business environment, and the challenge of a widely dispersed dealer network, Tata Motors implemented Oracle's Siebel Automotive, a comprehensive Customer Relationship Management CRM solution designed...
- Tags: Oracle Corp., Siebel Systems Inc., Sales, Tata Motors, CRM, Siebel CRM, Operational Accounting, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Finance, Marketing, Software
- Case studies
Additional Resources
- CRM 2009 Forecast - Part 1 -Sticking My Neck Out
- (8)Mobile CRM will be in increasing demand by sales organizations in particular - and vendors will continue to invest in it, downturn or not (6)There is a divergence of interest between how large enterprises will look at and buy CRM 2.0 Social CRM and how small businesses will do...
- Tags: Application, Customer, CRM, Sage, Atlassian, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2008-11-25
- Microsoft Dynamics: solid customer stories, quietly confident
- Last week I attended Microsoft's Convergence conference in Copenhagen. This is where Microsoft's business application customers tip up to hear what's new and get their annual infusion of feel goodness. While there was little by way of hard news other than it putting NAV2009 into general availability, customers seem happy...
- Tags: Microsoft Dynamics, Customer, Microsoft Corp., CRH, Corporate Communications, Retail, Enterprise Software, Marketing, Software, Dennis Howlett
- Blog posts 2008-11-24
- Is Command & Control Management Inefficient?
- When most people think of how businesses are organized, they visualize command and control management: the pine tree visual with the leaders at the top. Since we are entering the Western festive season here are some appropriate images to illustrate this. The traditional 'Christmas Tree'...
- Tags: Fractal, Collaboration, Groupware, Enterprise Software, Software, Oliver Marks
- Blog posts 2008-11-24
- Salesforce.com: Recession resistant or just late to the pain?
- On the surface, Salesforce.com's third quarter was impressive. The company hit or exceeded its targets and noted that its "value proposition" was resonating among enterprise software buyers. But worries abound under the surface. Salesforce.com reported income of $10.1 million, or 8 cents per share, on revenue of...
- Tags: Salesforce.com Inc., Recession, Sales Force Management, Sales, Larry Dignan
- Blog posts 2008-11-21
- Enterprise mashups need complexity to create value
- Those who drink the Web 2.0 Kool-aid live in a idealistic world where we can mentally connect a great idea to a great implementation of that idea. We live on faith that the great implementation will come, since there are plenty of smart people out there who will eventually figure...
- Tags: LinkedIn, Mashup, Collaboration, Gil Yehuda
- Blog posts 2008-11-19
- News to know: Microsoft; Psystar; Mozilla; Storm; Office 2.0
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily: Ryan Naraine: Microsoft kills OneCare, replaces it with freebie ‘Morro' Mary Jo Foley: Microsoft kills off Windows Live OneCare and Equipt subscription services Adrian Kingsley-Hughes: Microsoft...
- Tags: Jerry Yang, Mary Jo Foley, RIM BlackBerry, Microsoft Corp., Mozilla Corp., Office 2.0, Software As A Service (SaaS), Handhelds, Emerging Technologies, Hardware, Larry Dignan
- Blog posts 2008-11-19
- CRM 2009 Forecast: How'd I Do in 2008? Gimme A High Four!
- Usually, when I begin my forecast for the coming year, I like to look at how I did the previous year - which is usually disconcerting to say the least. So, in honor of my first non-intro post for this ZDNET blog, I'm going to be nakedly transparent and show...
- Tags: Social Media, Business, Tool, CRM, Zoho, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2008-11-18
- CRM 2.0 = The Conversation - But First....The Intro
- This is my first post for ZDNET. I'm back from a 10 day cruise to the Caribbean - had a great time - came back to the economy worse than what I left - though gas prices are great - and I'm feeling relaxed anyway - so I thought it...
- Tags: Strategy, Community, Customer, CRM, CRM 2.0, Social Customer Thing, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2008-11-18
- News to know: Yahoo, Blackberry Storm, Black Friday leaks, Smartphones
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily: Sam Diaz: Yahoo dips below $10; Icahn, board called out Larry Dignan: Verizon Wireless: Storm lands Nov. 21 Sean Portnoy: Best Buy...
- Tags: Google Inc., Larry Dignan, Richard Koman, Yahoo! Inc., Dana Blankenhorn, RIM BlackBerry, Microsoft Corp., Matthew Miller, Smartphone, Microsoft Windows, Advertising & Promotion, Handhelds, Operating Systems, Software, Marketing, Hardware, Sam Diaz
- Blog posts 2008-11-14
- Microsoft offers zero percent financing on Dynamics ERP and CRM
- Microsoft is taking a play from automakers as it tries to stoke demand for its enterprise applications--zero percent financing. The company said Thursday that it will offer zero percent financing for 36 months to Microsoft Dynamics ERP and CRM software. The fact that technology vendors are increasingly...
- Tags: Financing, ERP, Microsoft Corp., CRM, Investment, Financial Accounting, Finance, Larry Dignan
- Blog posts 2008-11-13
- News to know: Storm; AMD, Intel; Tech economy reels
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily: Josh Taylor: Verizon announces BlackBerry Storm availability, pricing Larry Dignan: AMD unveils ‘Shanghai'; Aims to better compete with Intel AMD: Does the resurrection start...
- Tags: Apple iPhone, Best Buy Co. Inc., Larry Dignan, Microsoft Windows 7, Nokia Corp., Shanghai, RIM BlackBerry, Microsoft Corp., Advanced Micro Devices Inc., Intel Corp., Microsoft Windows, Operating Systems, Handhelds, Software, Hardware
- Blog posts 2008-11-13
- Live Webcast: Using CRM to Drive Sales in a Slowing Economy
- Customer Relationship Management, or CRM, is widely acknowledged as one of the most important facets of maintaining and growing a successful business. Even so, many still fail to recognize the concrete value of CRM solutions for higher sales and more effective customer service. However, with the right tools...
- Tags: Webcast, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Sales Strategy, Software, Marketing, Sales
- Webcasts 2008-11-13
- Live Webcast: SmartPhone Applications and Services, Part 1
- SmartPhone technology is enabling a whole new generation of mobile communication. From voice, web and email to more advanced applications such as remote access and Customer Relationship Management CRM, there really is no end to all that can now be accomplished with a SmartPhone handset. For IT professionals,...
- Tags: Webcast, Smartphone, SmartPhone Technology, Chances, Cellular Phones, Handhelds, Consumer Electronics, Personal Technology, Hardware
- Webcasts 2008-11-13
- NetSuite and HP
- Will you NetSuite take this partner from HP into prospects..... I took a call Monday from representatives of NetSuite and HP. The two firms had just announced a partnership and were kind enough to brief me. Unfortunately, I had to do the call at a boarding gate...
- Tags: Hewlett-Packard Co., NetSuite Inc., Software As A Service (SaaS), Cloud Computing, Sales Strategy, Smb/Sme, Emerging Technologies, Sales, Brian Sommer
- Blog posts 2008-11-12
- JobBlogs: Facebook for business
- I've been a little busy over the last few weeks, but it hasn't all been drinking and partying. I've been looking into JobBlogs, which has a highly innovative SaaS appliance, which blends together customer relation management and project management, with social media within business as a main selling point, into...
- Tags: Facebook, Software-as-a-service, File Server, Workspace, File Servers, Software As A Service (SaaS), Team Management, Cloud Computing, Blogging, Storage Management, Enterprise Software, Software, Emerging Technologies, Management, Internet, Storage, Hardware, Zack Whittaker
- Blog posts 2008-11-12
- Oracle Gadgets: Flexible Desktop Access to CRM Data Goldmines...
- Oracle, who have several code line families to care for and nurture, are announcing Siebel CRM 8.1.1 today, and more intriguingly from a collaboration perspective 'Oracle Customer Relationship Management CRM Gadgets for Sales', more evidence of the effort being put into Social CRM by Oracle. As the...
- Tags: Desktop, Microsoft Access, Oracle Corp., Data, Siebel Systems Inc., Gadget, CRM, Sales Strategy, Internet, Sales Force Management, Sales, Oliver Marks
- Blog posts 2008-11-12
- SAP Makes A Dramatic Move: Ex-Oracle Exec John Wookey To Head up SAP's New On-demand Market Effort
- It's hard to know which was more significant, the announcement that SAP is going to tackle on demand at the top of its market, or the name of the person – former Oracle apps exec John Wookey – who was picked to lead the effort. Off the top of my...
- Tags: On-demand, SAP AG, Cloud Computing, Joshua Greenbaum
- Blog posts 2008-11-11
- Maybe CRM for Facebook Does Make Sense :)
- Maybe CRM for Facebook Does Make Sense :)Lazy JournalismThis article reeks yet again of anti-salesforce.com propaganda. (No I’m not an employee; check out my ZDNet user ID!)Consider some facts before posting this sort of drivel again.Facebook is the largest social media site in the world.In the United States, 85% of...
- Tags: Customer relationship management (CRM), Advertising & Promotion, Enterprise software, Facebook, CRM
- Discussion threads 2008-11-07
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