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- Oracle apps: an innovation free zone since 2006?
- Oracle apps: an innovation free zone since 2006?Timeline Error/Innovation ContinuesFYI, we retired but apparently did not delete that old timeline in 2007 when we launched this:http://www.oracle.com/timeline/index.htmlSo, innovation continues. You just weren't looking at the right record.
- Discussion threads 2009-02-23
- Oracle's service packs meet SOA
- Oracle later today will unveil the Oracle Application Integration Architecture, an initiative that allows customers with a bevy of applications to boil them down to a business process. This effort, which will be coined...
- Blog posts 2007-04-16
- Siebel CRM Drives Closer Cooperation Between Tata Motors and Dealers to Improve Sales and Service
- Tata Motors is India's largest integrated automaker, with a line-up that includes commercial, utility, and passenger vehicles. Faced with increasing competition from abroad, a cyclical business environment, and the challenge of a widely dispersed dealer network, Tata Motors implemented Oracle's Siebel Automotive, a comprehensive Customer Relationship Management CRM solution designed...
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Additional Resources
- The 'social enterprise' comes of age
- Enterprise 2.0 blog....Have you ever read the blog "Original Thinking" by Dennis Stevenson over on ITToolbox.com? It has some interesting ideas about Enterprise 2.0 that may make for a good article or two.My view on the SAP approachI may be wrong, but I don't see any room for for...
- Discussion threads 2009-11-24
- Chatting (Not Chattering) About Salesforce - Part I
- (NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new. I'm posting the first half here. And the second half on PGreenblog. Â Let's see how that...
- Blog posts 2009-11-23
- BlueCross BlueShield of North Carolina Improves Service to Members and Applicants
- Blue Cross Blue Shield of North Carolina BCBSNC wanted to enable individual customers to get a rate quote and purchase insurance online, 24 hours a day and increase efficiency and enable faster turnaround on prospective members' applications for insurance. The challenge was to empower the company's 800 call center agents...
- Case studies 2009-11-01
- Ingersoll Rand Reduces Energy Consumption by 45,500 Kilowatt Hours Annually and Minimizes Reliance on Paper With Sustainable IT Solution
- Ingersoll Rand wanted to leverage IT resources to position the company as a leading provider of environmentally friendly solutions and reduce the company's reliance on energy-heavy laptops and cell phones. The challenge was to automate paper-based, service-chain processes to reduce paper consumption and improve efficiency and quality of service to...
- Case studies 2009-11-01
- Going commando: Four signs of CRM failure
- Snake oil salesmen[i]Should you become the exit champion who calls out warning signs of a CRM effort in jeopardy?[/i]If you wait until you see warning signs, you've already lost. Every CRM and SOA project I've been involved in the seeds of destruction were sown way before the project ever...
- Discussion threads 2009-10-20
- Oracle OpenWorld 2009 - Social CRM Technology Rears an Actual Head
- I am almost always in awe of Oracle OpenWorld. The scope of this conference is spectacular. Can you imagine an event that the attendance is down to 37,000 attendees? Actually, that puts me in awe of their event planners more than even the event. How in the name of whoever...
- Blog posts 2009-10-14
- Linea Madrid Gains the Ability to Deliver Personalized and Proactive Citizen Support Services With IT Solution
- Linea Madrid wanted to ensure a consistent standard of quality across all of the support services' consultation channels and optimize efficiency and proactive capabilities by offering increased and more personalized services, with available public resources. The challenge was to implement a consolidated IT solution to provide an integrated and consistent...
- Case studies 2009-10-01
- HP LoadRunner 9.5 (Windows)
- HP LoadRunner is the industry-standard performance testing product for predicting system behavior and performance. Using limited hardware resources, LoadRunner emulates hundreds or thousands of concurrent users to put the application through the rigors of real-life user loads. Your IT group can stress an application from end-to-end and measure the response...
- Software downloads 2009-09-29
- SuccessFactors: Backing into business intelligence?
- Good Luck to SuccessFactorsSuccessFactors has a great offering. What Siebel got completely wrong with ERM, Successfactors got it right from a product and On-Demand delivery perspective. Given that they are now public, I can imagine the growth pressures being faced, now.However, the reporting mashup initiative is naive. It has been...
- Discussion threads 2009-09-11
- Roche Brasil Integrates Information From Clients Into Single System to Improve Management
- Roche wanted to strengthen leadership in Latin America's pharmaceutical industry and align with the company's global corporate strategy, emphasizing consistent customer experiences regardless of location and expand Oracle´s Siebel CRM management platform to Latin America within a one year goal period as established by Roche Brasil headquarters. Roche implemented Oracle's...
- Case studies 2009-09-01
- Salesforce.com fires back at Oracle in SaaS war
- In recent quarters Oracle has been taking aim at Salesforce.com, noting that its Siebel On Demand was poaching customers. On Thursday it was Salesforce's turn to return fire. Following Salesforce's fiscal second quarter earnings, CEO Marc Benioff, as chatty as ever, took aim at his trash talking...
- Blog posts 2009-08-21
- Enterprise Irregulars Join Social CRM Fray
- I'd say that the headline is a bit of an understatement or maybe even a misstatement by me.  Let me tell you why. If your life preference is to cower under bedcovers, then you might not have heard of the Enterprise Irregulars EI.   They are a group of iconoclastic, often...
- Blog posts 2009-08-12
- The IGEPA Group Improves Quality of Service With Access to Accurate, Up-to-Date Customer Information
- The IGEPA Group wanted to replace the company's legacy Customer Relationship Management CRM solution to meet the growing demands of the group's day-to-day business activities and integrate the new CRM solution with the company's existing Enterprise Resource Planning ERP system. The challenge was to expand CRM capabilities to provide insight...
- Case studies 2009-08-01
- KPN Drives a Customer-Centric Approach and Simplifies IT Systems With Prebuilt Integrations
- KPN provides high-quality telephone, internet and television services and products and is an all-round provider of ICT services. The communications provider realized that to attract new customers, retain its more than 30 million existing customers, and remain competitive as a multiplay provider, it needed to focus on creating a more...
- Case studies 2009-08-01
- Hewlett Packard Norge as Manages Sales and Future Production With Customer Relationship Management
- Hewlett Packard Norge AS HP Norway is one of Norway's largest suppliers of IT products and services. The company offers a complete technology portfolio ranging from palmtops to some of the world's most powerful supercomputers. HP Norway offers consumers a broad range of products and services, from digital photography to...
- Case studies 2009-08-01
- Sabre Holdings Increases Customer Insight and Service Efficiency in Its Sabre Travel Network Business Unit
- Sabre Holdings wanted to create a single repository of accurate and up-to-date customer information to improve sales and customer service and consolidate previously disparate Customer Relationship Management CRM systems and automate analysis capabilities to improve the ability to track and manage sales opportunities. The challenge was to support corporate-level IT...
- Case studies 2009-08-01
- Bangkok Dusit Medical Services Reduces Transaction Costs by 50% With CRM System
- BDMS' Bangkok Hospital Medical Center is its primary facility for internal medicine, pediatrics, and general surgery and houses numerous specialized centers. Customer tracking and retention is crucial in helping BDMS' hospitals stay in front in Thailand's competitive healthcare industry. As BDMS strives to offer the best healthcare, it requires a...
- Case studies 2009-07-01
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