Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- A Technical Brief on Cross Platform Integration: Interoperability of Avaya Integration Center, Cisco Intelligent Contact Management and Siebel 7
- This white paper describes the success of the new engineers and tools in working with a $29B global insurance firm to demonstrate full interoperability between Avaya’s Interaction Center IC 6.0, Cisco’s Intelligent Contact Management ICM software, and the Siebel 7 CRM application. At the conclusion of the trial, the Avaya...
- Tags: Interoperability, Contact Management, Siebel 7, Siebel Systems Inc., Cisco Intelligent Contact Management, Cisco Systems Inc., Avaya Inc., Integration, Customer Relationship Management (CRM), Call Centers, Enterprise Software, Software, It Operations
- White papers 2003-11-01
Additional Resources
- Serena's Mashup Composer ushers content and widgets to on-demand business mashups
- Acting as a mashup matchmaker, Serena Software is bringing together content -- widgets, RSS feeds, and Flash components -- with enterprise data for on-demand business mashups, giving non-technical users access to powerful customized applications without burdening IT departments. On Tuesday, June 10, Serena will announce the upcoming...
- Tags: Serena Software Inc., On-demand, On-demand Business, Mashup, Serena, Service-Oriented Architecture (SOA), Web Services, Enterprise Software, Software, Dana Gardner
- Blog posts 2008-06-09
- News to know: Microsoft's social bookmarking; Google vs. Viacom; Adventures in Linux; Facebook
- Notable headlines: Mary Jo Foley: Microsoft to showcase social bookmarking at TechEd Larry Dignan: Google: Viacom's YouTube lawsuit threatens DMCA. Full complaint. Techmeme Ed Bott: Why is fear-mongering such a popular security sales tactic? ...
- Tags: Google Inc., Facebook, Larry Dignan, Mobile, Social Bookmarking, Malware, Microsoft Corp., Viacom Inc., Cyberthreats, Spyware, Adware & Malware, Linux, Advertising & Promotion, Security, Viruses And Worms, Open Source, Operating Systems, Software, Marketing
- Blog posts 2008-05-27
- Siebel 2.0 – A Year Later
- Siebel 2.0 – A Year LaterI must agree with most of your argumentsCRM, particularly on-demand, has often became a commodity play, and as such Salesforce and other players largely compete with ACT!, Spreadsheets and email - not with each other. Microsoft may have two strategic advantages over every other...
- Tags: Advertising & Promotion, Customer relationship management (CRM), Siebel Systems Inc., Siebel 2.0
- Discussion threads 2008-05-24
- Siebel 2.0 – A Year Later
- A year ago I predicted that, right about this time, Salesforce.com would start to look a little shabby, a whole lot shabbier than it indeed looks at this time. It was part of a polemic I started when I called Salesforce.com the next Siebel, and I didn't necessarily mean in...
- Tags: Joshua Greenbaum
- Blog posts 2008-05-23
- Is SAP's weakness its real strength?
- Conversations with Doug Merritt, a member of SAP's executive council and the person driving Business Objects as a platform for intelligence are always entertaining. Merritt represents the unconventional, disruptive element within SAP that was in evidence during Shai Agassi's tenure. For me, Merritt charaterizes the public face of fracture I...
- Tags: SAP AG, Merritt, Phil, Corporate Governance, Strategy, Leadership, Workforce Management, Business Operations, Corporate Law, Management, Human Resources, Dennis Howlett
- Blog posts 2008-05-22
- Salesforce's international expansion accelerates
- Salesforce.com's first quarter had a bunch of high points: The company topped estimates, upped its outlook and highlighted a bevy of customer wins. But the big takeaway may be that Salesforce.com's international business is picking up steam. First, the basics. Salesforce.com all resources reported first quarter net...
- Tags: Salesforce.com Inc., Sales Force Management, Sales, Larry Dignan
- Blog posts 2008-05-22
- Helsingin Sanomat Maximizes Advertising Revenue With Improved Customer Service and Marketing
- Helsingin Sanomat wanted to establish a single, company-wide system for managing hundreds of thousands of advertisements and more than 30,000 advertising customers a year and enhance customer orientation and improve customer identification in media sales. The challenge was to gain advanced functionality and an easy-to-use application and provide a flexible...
- Tags: Revenue, Customer Service, Marketing, Advertisement, Oracle Corp., Helsingin Sanomat
- Case studies 2008-05-01
- Hafslund ASA Improves Customer Management With a Single Source of Data
- Hafslund wanted to centralize critical customer data spread across six different systems and integrate customer interaction, which was specific to each company and product. The challenge was to provide customer service center staff with a complete overview of customer commitments, and enable cross-selling and improve customer service by consolidating all...
- Tags: Oracle Corp., Hafslund ASA, Service-Oriented Architecture (SOA), Product Marketing, Customer Relationship Management (CRM), Web Services, Enterprise Software, Software, Marketing
- Case studies 2008-05-01
- Microsoft CRM Online Hunts Salesforce.com
- Microsoft CRM Online Hunts Salesforce.comBye bye Salesforce.I don't really think all that many will miss you. The claims of it's leader of the end of software and many other over confident and arrogant remarks have not set well with IT people I know. What is his name though...i almost have...
- Tags: Sales force management, Customer relationship management (CRM), Enterprise software, Salesforce.com Inc., Microsoft CRM Online, Microsoft CRM, Microsoft Corp.
- Discussion threads 2008-04-18
- Microsoft CRM Online Hunts Salesforce.com
- The official GA release of Microsoft's CRM Online offering is next week, and with it comes a new chapter in the life of Salesforce.com. To date Salesforce.com has lacked a major competitor that could be seen as a worthy opponent in terms of overall size, price, functionality, and marketing chops....
- Tags: Salesforce.com Inc., On-demand, Microsoft Corp., Microsoft CRM, CRM, Microsoft CRM Online, Sales Force Management, Enterprise Software, Sales, Software, Joshua Greenbaum
- Blog posts 2008-04-18
- Oracle patches DB, apps
- Oracle on Tuesday delivered 41 patches--including two that are rated the highest risk--for a wide range of products. According to the Oracle security team blog: This Critical Patch Update CPU addresses a total of 41 vulnerabilities affecting Oracle Database Server, Oracle Application Express, Oracle Application Server,...
- Tags: Oracle Corp., Risk Matrix, Databases, Enterprise Software, Application Servers, Middleware, Software, Data Management, Larry Dignan
- Blog posts 2008-04-15
- Oracle preps critical database patches
- Oracle has announced details of its own patch Tuesday--April 15--with 17 security fixes covering the company's flagship database and 41 patches collectively. Oracle said in an advisory that the patches cover "multiple security vulnerabilities" across its products. Among the notable products: Oracle Application Server gets three security...
- Tags: Oracle Corp., Patch Management, Application Servers, Patches, Enterprise Software, Databases, Storage, Middleware, Software, Data Management, Hardware, Larry Dignan
- Blog posts 2008-04-11
- The Dutch Child Protection Board Streamlines Processes With Scalable Case Management Solution
- The Dutch Child Protection Board, part of the Ministry of Justice, defends and protects the rights of children who are at risk relative to their development and upbringing. The Dutch Child Protection Board wanted to connect the systems and databases supporting the board's 22 sites and make management and policy...
- Tags: Case Management, Oracle Corp., Board, Corporate Governance, Corporate Law, Business Operations
- Case studies 2008-04-01
- eBucks Brings Contact Center In-House and Dramatically Improves Customer Service
- Set up by FirstRand Bank Limited, eBucks is the country's leading multi-partner rewards program. eBucks wanted to build in-house contact center to provide the flexibility and responsiveness that was lacking from the existing contact center, which was outsourced to the banking environment and enable changes to contact center processes to...
- Tags: Customer Service, Contact Center, eBucks, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies 2008-04-01
- State Government of Veracruz, Mexico Enhances Citizen Service With Integrated IT Infrastructure
- The electronic government project is intended to place citizens at the center of all government actions. The state's geographic complexity and lack of an internal communication infrastructure between localities impeded communication and interaction between government entities and citizens. The governor of Veracruz, aware of these challenges, mandated the creation of...
- Tags: IT Infrastructure, Citizen, Oracle Corp., Information Technology, Government, Vertical Industries, Strategy, Enterprise Software, Software, Management
- Case studies 2008-03-01
- SThree Achieves 33% Revenue Growth as Sales Consultants Get a Clearer View of Customers
- SThree wanted to enable sales consultants to deliver aggressive growth targets by providing them with well analyzed and presented customer data and ensure the system is implemented without negative effects on Group performance or the need to change business processes. The challenge was to standardize sales and marketing 'Best practice'...
- Tags: Brand, Oracle Corp., Consultant, SThree, Sales Strategy, Branding, Sales Force Management, Sales, Marketing
- Case studies 2008-03-01
- Microsoft's real game: Open interoperability protects its stack
- The cynics are out in force over Microsoft's open interoperability initiative, but it's actually a positive development. Just don't get carried away with the Kool-Aid though because there's a good business reason for Microsoft to make this move: The software giant is protecting its stack. As a...
- Tags: Game, Interoperability, Reaction, Cynic, Microsoft Corp., Microsoft Windows, Open Source, Linux, Operating Systems, Software, Larry Dignan
- Blog posts 2008-02-21
- Amid lackluster IT spending, CIOs say ERP back en vogue
- CIOs are expected to increase their technology spending by 2.7 percent in 2008, but the more notable change is the number of executives citing ERP software as their main priority. That's the takeaway from a quarterly survey put out by UBS. According to UBS, 69 percent of...
- Tags: Salesforce.com Inc., IT Budget, CIO, ERP, IT-spending, UBS AG, Virtualization, Enterprise Resource Planning (ERP), Storage Management, Utility Computing, Enterprise Software, Hardware, Software, Storage, Larry Dignan
- Blog posts 2008-02-12
- Siebel CRM Serving Umbria
- Centro Agro Alimentare dell'Umbria, wanted to support decentralised open governance and manage contacts in the three organisations on the occasion of regional, national and international events and promotional initiatives to promote information sharing and communication. The challenge was to customise the solution in response to individual organisations' needs and manage...
- Tags: Oracle Corp., Communication, Siebel Systems Inc., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Case studies 2008-02-01
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White Papers and Webcasts
At the Cleantech Forum in San Francisco, Todd Glass of Heller Ehrman moderates a discussion, among tech execs, on the various solar technologies making a difference in the green movement.
In this podcast Intel's Malcolm Harkins and HP's Manny Novoa chat about the latest issues in security technologies, notably the emergence of hardware assisted virtualization.
According to a new study from the Economist, future success belongs to those who collaborate effectively. Learn how successful collaboration can improve profits, problem-solving, and competitive differentiation.
