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- Oracle, the Innovation Company: Core Innovation, Fusion Applications' Debut, and Why It's All Up to AIA
- If I had to distill a vast and complex product strategy into a single, admittedly simplistic description, Oracle of late would have been known as a company that innovates through acquisition: This has been largely true since Oracle's acquisition binge started five years ago. And until now innovation through acquisition...
- Tags: Innovation, Oracle Corp., SAP AG, E-Business Suite, Oracle Business Intelligence App, Application Integration, Leadership, It Services, Strategy, Middleware, Software Development, Software/Web Development, Management, Enterprise Software, Software, Joshua Greenbaum
- Blog posts 2008-09-24
- IBM: Salesforce.com's new best friend?
- IBM has launched a Center of Excellence for software as a service to help customers implement on-demand software. Guess which SaaS provider is likely to benefit the most? Yup. Salesforce.com. On Thursday, IBM announced a so-called Center of Excellence statement designed to "assist organizations worldwide in evaluating,...
- Tags: Salesforce.com Inc., Software-as-a-service, IBM Corp., Sales Force Management, Software As A Service (SaaS), Sales, Emerging Technologies, Larry Dignan
- Blog posts 2008-09-19
- Is the Salesforce.com juggernaut faltering?
- ย Scanning through Larry Dignan's write up of Salesforce.com's Q2 results I couldn't help but observe the company is signaling a sharp slowdown in sales growth compared with fiscal 2007-8. I wasn't the only one to notice. According to Associated Press, investors were far from impressed by...
- Tags: Salesforce.com Inc., Sales Force Management, Sales, Dennis Howlett
- Blog posts 2008-08-21
- Salesforce acquires InStranet; Will take it SaaS and better target call centers
- Salesforce.com said Wednesday that it will acquire InStranet, which provides knowledge management software for call centers, and integrate its technology with its existing CRM customer service and support offering. Simply put, Salesforce.com is acquiring traditional enterprise software for $31.5 million and turning it into a service in an effort to...
- Tags: Salesforce.com Inc., InStranet Inc., Software-as-a-service, Falcione, Sales Force Management, Sales, Larry Dignan
- Blog posts 2008-08-19
- Hanjin Shipping Uncovers Sales Opportunities With New CRM System
- Since its foundation in 1977, Hanjin Shipping has grown into a global transportation and logistics company ranked in the world's top ten. In 2007, Hanjin Shipping celebrated its 30th anniversary and launched its vision for the next 10 years. As part of its Vision 2017 initiative, the company made a...
- Tags: CRM System, Customer Service, Oracle Corp., Vision, CRM, Sales Strategy, Customer Relationship Management (CRM), Product Marketing, Supply Chain, Transportation, Sales Force Management, Advertising & Promotion, Strategy, Enterprise Software, Sales, Software, Marketing, Business Operations, Management
- Case studies 2008-07-01
- L'Oreal Brasil Integrates Data From Call Center to E-Commerce and Extracts Reports in Minutes
- L'Oreal Brasil wanted to implement a customer relations system to integrate many call center services - customer service, beauty professional services, and skin surveillance - with the e-commerce system and advertisement agencies databases. The challenge was to adopt a solution to cross reference data in order to drive launchings, monitor...
- Tags: Oracle Corp., Call-center, E-business, L'Oreal Brasil, Call Centers, Customer Relationship Management (CRM), Web Technology, E-business/E-Commerce, It Operations, Enterprise Software, Software, Internet
- Case studies 2008-07-01
- Die Schweizerische Post Transforms Business With Expanded Market and Customer Insight
- Die Schweizerische Post Swiss Post is the second largest employer in Switzerland. It provides the public and business community with postal, payment, and passenger transport services. Die Schweizerische Post Swiss Post wanted to implement strategic reorientation in the wake of the liberalization of the postal market in Switzerland. The challenge...
- Tags: Oracle Corp., Business Opportunity, Switzerland, Siebel Systems Inc., Free Trade, Finance
- Case studies 2008-07-01
- Serena's Mashup Composer ushers content and widgets to on-demand business mashups
- Acting as a mashup matchmaker, Serena Software is bringing together content -- widgets, RSS feeds, and Flash components -- with enterprise data for on-demand business mashups, giving non-technical users access to powerful customized applications without burdening IT departments. On Tuesday, June 10, Serena will announce the upcoming...
- Tags: Serena Software Inc., On-demand, On-demand Business, Mashup, Serena, Service-Oriented Architecture (SOA), Web Services, Enterprise Software, Software, Dana Gardner
- Blog posts 2008-06-09
- IMSERSO Accelerates Introduction of Law for Care of the Elderly and Disabled; Quickly Obtains Results
- The Institute for the Elderly and Social Services IMSERSO wanted to introduce a robust and reliable solution that will allow IMSERSO to quickly apply the "Law for Dependent People" and obtain immediate results as well as implement an open IT system to allow easy integration with bodies such as municipal...
- Tags: Oracle Corp., Law, IMSERSO, Government, Vertical Industries, Strategy, Enterprise Software, Software, Management
- Case studies 2008-06-01
- Accelerating Mission-Critical Oracle Applications Throughout the Distributed Enterprise
- From Oracle E-Business Suite to PeopleSoft Enterprise, Siebel, JD Edwards EnterpriseOne, and JD Edwards World, Oracle offers a full complement of integrated business solutions that improve functional best practices, integrate Web services, provide predictive analysis and enable more flexible, collaborative business processes. Many businesses today rely on Oracle applications to...
- Tags: Centralization, Oracle Corp., Performance, Juniper Networks Inc., WANs, Strategic Planning, Performance Management, Globalization, Network Technology, Networking, Strategy, Management, Human Resources, Workforce Management
- Case studies 2008-06-01
- News to know: Microsoft's social bookmarking; Google vs. Viacom; Adventures in Linux; Facebook
- Notable headlines: Mary Jo Foley: Microsoft to showcase social bookmarking at TechEd Larry Dignan: Google: Viacom's YouTube lawsuit threatens DMCA. Full complaint. Techmeme Ed Bott: Why is fear-mongering such a popular security sales tactic? ...
- Tags: Google Inc., Facebook, Larry Dignan, Mobile, Social Bookmarking, Malware, Microsoft Corp., Viacom Inc., Cyberthreats, Spyware, Adware & Malware, Linux, Advertising & Promotion, Security, Viruses And Worms, Open Source, Operating Systems, Software, Marketing
- Blog posts 2008-05-27
- Siebel 2.0 â A Year Later
- A year ago I predicted that, right about this time, Salesforce.com would start to look a little shabby, a whole lot shabbier than it indeed looks at this time. It was part of a polemic I started when I called Salesforce.com the next Siebel, and I didn't necessarily mean in...
- Tags: Joshua Greenbaum
- Blog posts 2008-05-23
- Is SAP's weakness its real strength?
- Conversations with Doug Merritt, a member of SAP's executive council and the person driving Business Objects as a platform for intelligence are always entertaining. Merritt represents the unconventional, disruptive element within SAP that was in evidence during Shai Agassi's tenure. For me, Merritt charaterizes the public face of fracture I...
- Tags: SAP AG, Merritt, Phil, Corporate Governance, Strategy, Leadership, Workforce Management, Business Operations, Corporate Law, Management, Human Resources, Dennis Howlett
- Blog posts 2008-05-22
- Salesforce's international expansion accelerates
- Salesforce.com's first quarter had a bunch of high points: The company topped estimates, upped its outlook and highlighted a bevy of customer wins. But the big takeaway may be that Salesforce.com's international business is picking up steam. First, the basics. Salesforce.com all resources reported first quarter net...
- Tags: Salesforce.com Inc., Sales Force Management, Sales, Larry Dignan
- Blog posts 2008-05-22
- Helsingin Sanomat Maximizes Advertising Revenue With Improved Customer Service and Marketing
- Helsingin Sanomat wanted to establish a single, company-wide system for managing hundreds of thousands of advertisements and more than 30,000 advertising customers a year and enhance customer orientation and improve customer identification in media sales. The challenge was to gain advanced functionality and an easy-to-use application and provide a flexible...
- Tags: Revenue, Customer Service, Marketing, Advertisement, Oracle Corp., Helsingin Sanomat
- Case studies 2008-05-01
- Hafslund ASA Improves Customer Management With a Single Source of Data
- Hafslund wanted to centralize critical customer data spread across six different systems and integrate customer interaction, which was specific to each company and product. The challenge was to provide customer service center staff with a complete overview of customer commitments, and enable cross-selling and improve customer service by consolidating all...
- Tags: Oracle Corp., Hafslund ASA, Service-Oriented Architecture (SOA), Product Marketing, Customer Relationship Management (CRM), Web Services, Enterprise Software, Software, Marketing
- Case studies 2008-05-01
- Microsoft CRM Online Hunts Salesforce.com
- Microsoft CRM Online Hunts Salesforce.comBye bye Salesforce.I don't really think all that many will miss you. The claims of it's leader of the end of software and many other over confident and arrogant remarks have not set well with IT people I know. What is his name though...i almost have...
- Tags: Sales force management, Customer relationship management (CRM), Enterprise software, Salesforce.com Inc., Microsoft CRM Online, Microsoft CRM, Microsoft Corp.
- Discussion threads 2008-04-18
- Microsoft CRM Online Hunts Salesforce.com
- The official GA release of Microsoft's CRM Online offering is next week, and with it comes a new chapter in the life of Salesforce.com. To date Salesforce.com has lacked a major competitor that could be seen as a worthy opponent in terms of overall size, price, functionality, and marketing chops....
- Tags: Salesforce.com Inc., On-demand, Microsoft Corp., Microsoft CRM, CRM, Microsoft CRM Online, Sales Force Management, Enterprise Software, Sales, Software, Joshua Greenbaum
- Blog posts 2008-04-18
- Oracle patches DB, apps
- Oracle on Tuesday delivered 41 patches--including two that are rated the highest risk--for a wide range of products. According to the Oracle security team blog: This Critical Patch Update CPU addresses a total of 41 vulnerabilities affecting Oracle Database Server, Oracle Application Express, Oracle Application Server,...
- Tags: Oracle Corp., Risk Matrix, Databases, Enterprise Software, Application Servers, Middleware, Software, Data Management, Larry Dignan
- Blog posts 2008-04-15
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White Papers and Webcasts
At the Cleantech Forum in San Francisco, Todd Glass of Heller Ehrman moderates a discussion, among tech execs, on the various solar technologies making a difference in the green movement.
We need to get back to freethinking and innovation that is core to our roots. Companies like Intel were founded on thoughts like the famous quote from Robert Noyce - "Don't be encumbered by the past, go out and do something wonderful."
