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- Building Reliable IP Telephony Systems
- Reliability is the most critical aspect of a business phone system. IP telephony systems will deliver differing service levels because their architecture is fundamentally different. Ironically, optimal architecture and design does not only deliver high reliability, but also produces a system that is easy to use and manage. ...
- Tags: Telephony, IP Telephony, IP, ShoreTel, Reliability, VOIP, Telecommunications, Telecom & Utilities, Network Technology, Networking
- White papers 2009-11-10
- ShoreTel gives Skype's enterprise plans a lift
- Nifty.. we just became one of the 11,000The execs with love this... given we are non-profit.
- Tags: ShoreTel, Skype Technologies S.A.
- Discussion threads 2009-09-09
- What's Missing from Shoretel's Skype-for-SIP Deal
- FinallyI thought retailers would have jumped at the chance to have a presence on Skype as soon as Skype appeared. I can't believe it has taken so longUmmmm if you want this type of functionality.. use the shoretel softphone.its more of an interconnect than a client.Skype is the reason...
- Tags: ShoreTel, Skype Technologies S.A.
- Discussion threads 2009-09-09
- ShoreTel gives Skype's enterprise plans a lift
- ShoreTel, a big enterprise telephony player, has just given Skype's business plans a boost. ShoreTel said Wednesday (statement, Skype blog, Techmeme) that it is interoperable with the beta version of Skype for SIP, which launched in March. SIP stands for Session Initiation Protocol, which is a standard...
- Tags: SIP, Skype Technologies S.A., ShoreTel, Session Initiation Protocol (SIP), Emerging Technologies, Larry Dignan
- Blog posts 2009-09-09
- What's Missing from Shoretel's Skype-for-SIP Deal
- Skype just announced that Shoretel became the first vendor to achieve Skype-for-SIP interoperability. The move will allow Skype clients to function as end nodes on a Shoretel PBX. While significant, the deal misses out on some key capabilities much desired by Shoretel customers. Skype-for-SIP was the SIP...
- Tags: Skype Technologies S.A., ShoreTel, Session Initiation Protocol (SIP), VOIP, Telephony, Emerging Technologies, Telecommunications, Networking, Dave Greenfield
- Blog posts 2009-09-09
- Unified Communications Pocket Guide
- This comprehensive guide, intended for technical IT staff, voice system managers, and CIOs, provides a complete introduction and expert guidance to enable the successful deployment and management of a Unified Communications UC solution in the enterprise. It describes the issues decision makers need to understand as they set out...
- Tags: Unified Communications, ShoreTel, Voice System, Roi/Tco, Collaboration, Finance, Managerial Accounting
- White papers 2008-02-25
- Getting the Foundation Right - Unified Communications
- Enterprises have committed to IP telephony, and completing the conversion to VoIP is just a matter of time and money. VoIP equipment sales surpassed TDM in 2003, and Infonetics projects that 89% of worldwide enterprise voice lines will be IP-PBX based for calendar year 2008. However, while...
- Tags: Telephony, Unified Communications, IP Telephony, IP, ShoreTel, VOIP, Telecommunications, Telecom & Utilities, Networking
- White papers 2008-02-12
- ShoreTel files infringement counterclaim against Mitel
- VoIP technology company ShoreTel has filed a patent infringement counterclaim against competitor Mitel Networks. Filed in Ontario Canada Superior Court, the suit seeks $10 million in damages as well as an injunction.The action comes in reaction to a Mitel patent infringement filing against ShoreTel at the end of June....
- Tags: Regulatory, News
- Blog posts 2007-08-01
- Mitel Vs. ShoreTel: Two VoIP solution providers in Patent suit
- (Hey guess what, this isn't an iPhone post!!)But it's important to one of our core missions.Fellow VoIP blogger Jon Arnold's just back from a Mitel conference. They make VoIP products and solutions.Mitel is suing ShoreTel big time. Oh, and ShoreTel makes VoIP products and solutions.Jon's take is here.I share...
- Tags: Regulatory
- Blog posts 2007-06-28
- ShoreTel's IPO should elevate their competitive posture in enterprise VoIP
- You may not have heard of ShoreTel, so some factoidness to get you started.I consider them a leader in the Enterprise VoIP space. ShoreTel 7 has some new features, including Programmable Toolbars that enable end users to execute telephony applications via the Personal Call Manager as well as the...
- Tags: Predictions and Observations, News
- Blog posts 2007-06-12
- The Vertical Professional Services Market Rates Importance of IP Telephony Features, Management and Applications
- This white paper presents the results of a ShoreTel-commissioned survey that was conducted by Computerworld Research in February 2007. The goal of the survey was to better understand the challenges of IP telephony as reported by IT influencers in the vertical professional services market (primarily in the architecture/engineering and consulting/accounting/...
- Tags: Phone, Telephony, Professional Services, IP Telephony, IP, ShoreTel, Survey, VOIP, Telecom & Utilities, Telecommunications, Networking
- White papers 2007-04-01
- IP Telephony Executive Guide 2007
- If you're considering a switch from a traditional PBX to an IP PBX, ShoreTel's IP Telephony Executive Guide will help. It's an information-packed compendium of articles that explains how you can: Assess your IP infrastructure's readiness for voice Mitigate IP telephony security risks Develop a...
- Tags: IP Telephony, IP, ShoreTel, PBX, VOIP, Telephony, Network Technology, Networking, Telecommunications
- White papers 2007-04-01
- IP Telephony from A to Z: The Complete IP Telephony eBook
- This information-packed eBook is a must-read if you're considering a move to an all-IP network. The document outlines the benefits of convergence and explains what you need to consider when you're ready to evaluate IP telephony vendors. It even offers a handy implementation calendar that you can use to chart...
- Tags: Telephony, IP Telephony, IP, ShoreTel, VOIP, E-books, Telecommunications, Network Technology, Networking, Personal Technology
- White papers 2007-03-01
- The Education Sector Rates Importance of IP Telephony Features, Management and Applications
- In October 2006, Computerworld invited IT influencers in the education sector to participate in a survey on IP telephony. The goal of the survey was to better understand the challenges of IP telephony within K-12 and college/university-level institutions and to learn how those challenges differ across these diverse types of...
- Tags: Telephony, IP Telephony, IP, ShoreTel, Survey, VOIP, Telecommunications, Marketing Research, Telecom & Utilities, Networking, Marketing
- White papers 2006-11-01
- California Superior Court Switches to VoIP to Improve Service and Cut Costs
- After thoroughly reviewing its options for replacing an aging Ericsson PBX-based telephone system with a new VoIP solution, the Superior Court of California, County of Monterey, ultimately partnered with ShoreTel for its IP telephony needs. Find out why in this case study, which highlights the features of ShoreTel's voice switches...
- Tags: Phone, California, ShoreTel, Telecom & Utilities, VOIP, Telephony, Telecommunications, Networking
- Case studies 2006-06-01
- Opening the Door to VoIP--and More Effective Phone Communications
- When YSG Door Security Consultants began exploring IP-based phone systems, it was because the company realized it needed a more efficient and cost-effective way to communicate among its multiple manufacturing facilities, distribution center, and corporate headquarters. To meet its growing communications needs, YSG considered upgrading its existing Avaya PBX system;...
- Tags: Phone, ShoreTel, Telephony, VOIP, Telecom & Utilities, Telecommunications, Networking
- Case studies 2006-06-01
- Voice over IP Reliability: Architecture Matters
- The ideal IP telephony system is resilient and has no single point of failure. This white paper compares three different architectural approaches to implementing Voice over IP that aim -- some more successfully than others -- to deliver 99.999% availability.
- Tags: IP Telephony, IP, ShoreTel, IP Telephony System, Network Technology, VOIP, Networking, Telecommunications
- White papers 2004-10-01
- Voice over IP and Productivity: How IP Telephony Enables Experts and Support Staff to Be Seemingly Everywhere at Once
- Voice over IP is contributing heavily to the productivity boon. VoIP makes location independence a reality, as specialists and support staff appear to be seemingly everywhere at once, providing a local touch and enabling human resource optimization. This white paper details the VoIP productivity phenomenon and cites examples of...
- Tags: IP Telephony, IP, ShoreTel, Telephony, VOIP, Telecommunications, Networking
- White papers 2004-10-01
- VoIP in K-12 Education: Leveraging Data Networks and E-Rate Funding
- Phone systems in schools across the country are undergoing a major transformation, fueled by E-Rate funding and VoIP technology. Phones and advanced applications are being deployed to every teacher and classroom at minimal cost, by leveraging data infrastructures. Learn how David Douglas School District in Portland, Ore. and Dougherty County...
- Tags: K-12, Education, Data Network, Network, E-Rate, ShoreTel, Telephony, VOIP, Telecommunications, Networking
- Webcasts 2004-09-01
- VoIP System Helps Raleigh Medical Group Improve Patient Services
- Download this case study to learn why Raleigh Medical Group purchased a VoIP solution from ShoreTel to replace the costly, traditional TDM phone system it had been leasing from Avaya. The paper explains why the largest internal medicine practice in Raleigh, NC needed to enhance its voice capabilities, and outlines...
- Tags: Patient, ShoreTel, Telephony, VOIP, Capital Structures, Telecom & Utilities, Telecommunications, Networking, Finance
- Case studies
White Papers and Webcasts
