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Shin Kong Life Insurance Improves Application Quality and Accelerates CMMI Certification: The Shin Kong Financial Group provides value-added banking and real estate services to clients. It recently established a Coverage Service Department, which is solely responsible for the development of coverage rights, handling complaints and managing service projects. The company uses a Computer Telephony Integration CTI system to provide quality service...; Tags: Certification, Hewlett-Packard Co., Shin Kong Life Insurance, Shin Kong Financial Group, Real Estate, Capability Maturity Model (CMM), Telephony, Quality, Business Operations, Software Development, Software/Web Development, Networking; Case studies 2009-05-01
Shin Kong Life Insurance Improves System Performance With Robust Application Server: Shin Kong Life Insurance wanted to replace manual budgeting processes with a system that automates workflows to improve efficiency and remove antiquated DOS system and manual operations to minimize accounting errors and improve cost management. The challenge was to implement an application server that ensures high availability for the new...; Tags: Oracle Corp., Performance, Cost Management, Application Server, Server, Shin Kong Life Insurance, Managerial Accounting, Finance; Case studies 2008-12-01