servinext

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Servinext Achieves Operating Excellence and Improves Competitiveness With Call Center

Servinext S.A. wanted to implement a solid, robust, scalable technological infrastructure to support the firm's growth and offer information services at competitive prices with the highest levels of efficiency, control, and affordability. The challenge was to reach high indexes of quality in client service to increase productivity and competitiveness and...

Tags: Oracle Corp., Call-center, Competitiveness, Competitive Price, Information Service, Servinext, Call Centers, Remote Access, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software

Case studies 2007-12-01