services firm

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Shouldn’t services firms have their own ERP?

I caught up this week with Morris Panner, CEO of OpenAir now part of NetSuite. One aspect of our wide-ranging conversation concerned the continuing evolution of businesses, the economy, etc. towards a greater services orientation. Drawing on that, we discussed how services firms need their own version of ERP. ...

Tags: Staffing, ERP, Services Firm, Service Firm, Enterprise Resource Planning (ERP), Sales Strategy, Enterprise Software, Software, Sales, Brian Sommer

Blog posts 2009-09-25

Ethics and Indian services firms

Ethics and Indian services firmsWhy arent we looking at the flip side?Hi,Although I agree with you that this could be a systemic problem with the Indian software industry, why is no one considering the possibility that the World Bank could have an extremely corrupt organization. WB has, over the years,...

Tags: Business ethics, Free trade, Indian services firm, ethics, services firm, Wipro Technologies, World Bank

Discussion threads 2009-01-14

Additional Resources

32bit Service Monitor 09.11.01 (Windows)

Monitor Internet Services and alert user with a verity of methods if down. Always know whether or not your web site or other network services are up or down with 32bit Service Monitor. 32bit Service Monitor will check your site as often as you have configure it to. If your...

Tags: Monitor, Microsoft Windows, Site, ElectraSoft, Monitors & Displays, Internet, Hardware, Components

Software downloads 2009-11-02

AOL names its Board of Directors

AOL, which is expected to be spun off from Time Warner as an independent company later this year, has named the members of its Board of Directors, who will join CEO and Chairman Tim Armstrong at the table. They are: Richard Dalzell, former Chief Information Officer of...

Tags: America Online Inc., Board, Board Of Directors, Board Member, Corporate Governance, Business Operations, Corporate Law, Sam Diaz

Blog posts 2009-10-26

Samsung Moment (Sprint)

In case you haven't noticed, the Google Android dam has broken. For almost a year HTC was the only manufacturer to offer handsets with the operating system, but in the past month, Motorola and Samsung almost fell over each other to offer Android smartphones of their own. Moto gave us...

Tags: Telecom & Utilities, Cellular phones, slider mechanism, Sprint Communications, Samsung Moment, Samsung Electronics Co. Ltd.

Product reviews 2009-10-22

Nook Clarified: Really solid progress for e-readers

Yesterday, I posted a long analysis of what I thought was right and strangely wrong about the Barnes & Noble Nook. Matt Miller today got a clarification about my main concern, which was that Barnes & Noble seemed to have said, according to several published reports, that Wi-Fi would work...

Tags: E-reader, Barnes & Noble Inc., Wireless LANs, Wireless And Mobility, Mitch Ratcliffe

Blog posts 2009-10-21

EvriChart: A Linux Success Story

Tony Maro, CIO of EvriChart, a hospital records management and archiving business, successfully migrated his company's Windows-based line of business document management extranet application and his employees' 40-odd Windows-based desktops to a 100 percent Linux-based server and desktop infrastructure. Jason Perlow interviews Tony Maro, CIO...

Tags: Desktop, Hospital, Imaging, Health Care, Server, Computer, Linux, Microsoft Windows, Document Management, Operating Systems, UNIX, Open Source, Software, Enterprise Software, Finance, Managerial Accounting, Jason Perlow

Blog posts 2009-10-20

What makes Microsoft's SharePoint tick?

Make a post explaining what SharePoint is...As you said, it is a complex product. I remember when Lotus Notes came out, it was difficult to pin it to a traditional category - what IS it? SharePoint may have some of the same issues of perception.What is SharePoint:There are 2 SharePoint?s,...

Tags: Content management, Groupware, Collaboration, Enterprise software, Microsoft Corp., Microsoft SharePoint

Discussion threads 2009-10-16

Customer Intimacy wins in SAP SI's and Channel Partners

Yesterday, several bloggers at the SAP TechEd conference in Phoenix had an opportunity to speak with Zia Yusuf, EVP, Global Ecosystem & Partner Group of SAP. I asked Zia what characteristics typify the best SAP partners. He rattled off five qualities that the best systems integrators and...

Tags: Customer, SAP AG, Firm, Channel Partner, Business Services, Strategy, Supply Chain, Product Development, Management, Business Operations, Research & Development, Brian Sommer

Blog posts 2009-10-14

TechGuard keeps spam and botnets at bay with one-click, enterprise-level security for SMBs, SOHOs

One of the most difficult things for a small or medium business to do is set up a security scheme that's effective, affordable and intelligible to the average employee. Chesterfield, Mo. and Baltimore, Md.-based TechGuard is attempting to address that problem by bringing its enterprise and government-level...

Tags: Security, Firewall, Network, SOHO, Small And Medium Business, TechGuard, SM, Smb/Sme, Andrew Nusca

Blog posts 2009-10-13

Time for Palm to give up the iTunes sync nonsense!

Apple is leveraging the monopolyYou got your guys crossed1If M$ would do anything similar there would be a revolt.We need to be consistent and call out the bad guy: Apple.palm is wrongpalm could simply use the xml file of the itunes library apple has been providing for years for interoperability...

Tags: Digital music, Digital media, palm, Apple Inc., Apple iTunes, Palm Inc., bad guy, software

Discussion threads 2009-10-07

The troubling thoughts re: outsourcing

Some facts and inferences should be updatedAccenture's Consulting revenue dropped 12% and Outsourcing grew by 1%http://stocks.investopedia.com/stock-analysis/2009/Accentures-Future-Remains-Bright-ACN-IBM-HPQ1005.aspxSome of the issues you highlighted around process innovation, dated technology, etc will continue to remain. However, the nimbler players will also adopt the benefits of innovations like SaaS and Cloud platform.Underlying platform is an...

Tags: Managed hosting, Business process outsourcing (BPO), Programming languages, outsourcing, BPO, COBOL, outsourcing company

Discussion threads 2009-10-06

The troubling thoughts re: outsourcing

Watch this space for future problems! There’s a lot going on in the outsourcing world lately. Things like: - Perot Data Systems being acquired by Dell - ACS getting bought by Xerox Add to these deals,...

Tags: Solution, BPO, Outsourcing Company, Customer, BPO Deal, Business Process Outsourcing (BPO), Outsourcing, It Services, Managed Hosting, It Operations, Business Operations, Outsourcing & Subcontracting, Brian Sommer

Blog posts 2009-10-05

News to know: Adobe; OpenSUSE; Ubuntu; IBM; P2P; Palm

Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Adrian Kingsley-Hughes: Adobe Flash for all smartphones ... except iPhone Andrew Mager: Google and Adobe join forces on Open...

Tags: Ubuntu, Adobe Systems Inc., Google Inc., High Tech Computer Corp., Data Center, Information Technology, P2P, Palm Inc., Novell OpenSuse, Jason Perlow, Apple Inc., Beta, IBM Corp., Data Centers, Tablets, Cloud Computing, Strategy, Storage, Hardware, Data Management, Notebooks & Tablets, Management, Larry Dignan

Blog posts 2009-10-05

Xerox buys ACS; Makes its big services bet

Updated: Xerox said Monday it will buy Affiliated Computer Services in a cash and stock deal valued at $6.4 billion. The move is a big bet to transform Xerox into a services company that does everything from collecting tolls and installing government systems to retooling business processes and information technology...

Tags: Xerox Corp., ACS, Chances, Document Management, Operational Planning, Managerial Accounting, Operational Accounting, Managed Hosting, Groupware, Enterprise Software, Software, Finance, Business Operations, Larry Dignan

Blog posts 2009-09-28

Pay to play: The vendor / analyst mating dance

Analyst Liability?Could you imagine if a customer held an analyst liable if their review/recommendation was markedly different than the customer's experience? I know your Devil's Triangle theory would make it near impossible to "pin" it on the analyst review, but it is an intriguing idea given the "mating dance" you...

Tags: Pay-to-play

Discussion threads 2009-09-24

NASDAQ will keep tabs on certain smart grid players

The people over at NASDAQ who make up stock indexes have come up with a new one in their eco-related products: the Clean Edge Smart Grid Infrastructure Index. You can follow its performance through the symbol QGRD. Or, you can watch historical performance at this link. The...

Tags: Stock, Nasdaq Stock Market Inc., Performance Management, Investment, Human Resources, Workforce Management, Finance, Heather Clancy

Blog posts 2009-09-24

SaaS for your business in the cloud

Good Points Phil,Good article. I'm seeing the same dynamics "in the trenches" as the founder of a small but rapidly-growing SaaS firm.There is much less resistance from buyers to signing up for SaaS deals than there would have been two years ago. Part of this is because buyers...

Tags: Software as a Service (SaaS), Managed hosting, cloud computing, software-as-a-service, business benefit

Discussion threads 2009-09-23

Students vs. Google Apps vs. Office Web Apps

Buyer bewareBefore people get too excited about Office Web Apps, they need to remember that:- Google's strength comes from its ability to create quality, innovative products, based on open standards. Google has even established the "Data Liberation Front" (http://www.dataliberation.org/), to make it easy to migrate user data in & out...

Tags: cloud computing, Google Inc., Office Web Apps, Office Web, Web application, Microsoft Office, Google Apps, Microsoft Corp.

Discussion threads 2009-09-22

Dell and Perot: What this means

Look at more than the upside to any acquisition Dell and Perot are getting married. This acquisition puts approximately 23,000 Perot services employees in with Dell. (see Larry Dignan's detailed post on the transaction ) (here's an InfoWorld post, too) From the macro view,...

Tags: Acquisition, Dell Computer Corp., Perot, Mergers & Acquisitions, Corporate Law, Investment, Finance, Business Operations, Brian Sommer

Blog posts 2009-09-21