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	<title><![CDATA[service-now.com Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/service-now.com.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to service-now.com]]></description>
	<s:counts start="0" returned="7" found="7" />
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		<title><![CDATA[NetSuite launches iPhone app]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10532-0.html?forumID=1&threadID=69543&messageID=1329956&start=0]]></link>
		<description><![CDATA[What's wrong with the browser?I keep seeing pure-play SaaS vendors going with native mobile apps. Doesn't that kind of defeat one of the key tenets of SaaS? To me it seems like a mobile app is a mini-me version of on-premise software.Seriously, why not just stick with the browser? There...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Thu, 24 Sep 2009 09:42:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/software+as+a+service+%2528saas%2529.html"><![CDATA[Software as a Service (SaaS)]]></category>
		<category domain="http://updates.zdnet.com/tags/web+browsers.html"><![CDATA[Web browsers]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/managed+hosting.html"><![CDATA[Managed hosting]]></category>
		<category domain="http://updates.zdnet.com/tags/netsuite+inc..html"><![CDATA[NetSuite Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/service-now.com.html"><![CDATA[Service-now.com]]></category>
		<category domain="http://updates.zdnet.com/tags/app+vendor.html"><![CDATA[app vendor]]></category>
		<category domain="http://updates.zdnet.com/tags/mobile.html"><![CDATA[mobile]]></category>
		<category domain="http://updates.zdnet.com/tags/web+browser.html"><![CDATA[Web browser]]></category>
		<category domain="http://updates.zdnet.com/tags/mobile+app.html"><![CDATA[mobile app]]></category>
		<category domain="http://updates.zdnet.com/tags/software-as-a-service.html"><![CDATA[software-as-a-service]]></category>
	</item>
	<item>
		<title><![CDATA[PPM & IT Management ??? is now finally the time?]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-17928-0.html?forumID=1&threadID=56752&messageID=1073835&start=0]]></link>
		<description><![CDATA[PPM & IT Management ??? is now finally the time?Our customers are asking for project mgmt via SaaSService-now.com customers are asking for it, so we built it and delivered it in our Winter 2009 release. Service-now.com is IT service management at its core. However, numerous customer requests for project management...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Wed, 21 Jan 2009 10:12:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/software+as+a+service+%2528saas%2529.html"><![CDATA[Software as a Service (SaaS)]]></category>
		<category domain="http://updates.zdnet.com/tags/managed+hosting.html"><![CDATA[Managed hosting]]></category>
		<category domain="http://updates.zdnet.com/tags/project+management.html"><![CDATA[Project management]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
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		<category domain="http://updates.zdnet.com/tags/service-now.com.html"><![CDATA[Service-now.com]]></category>
		<category domain="http://updates.zdnet.com/tags/ppm.html"><![CDATA[PPM]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[information technology]]></category>
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		<title><![CDATA[HP's SaaS PPM solution]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-17928-0.html?forumID=1&threadID=56080&messageID=1059798&start=0]]></link>
		<description><![CDATA[HP's SaaS PPM solutionHP SaaS / cloud claims are usually a stretchI'd imagine HP has acquired a true SaaS technology somewhere along the way, but they are notorious for trying to pass off legacy client / server software via an ASP model as SaaS. It is not easy to comprehend...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Mon, 05 Jan 2009 22:37:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/software+as+a+service+%2528saas%2529.html"><![CDATA[Software as a Service (SaaS)]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[INTERNET]]></category>
		<category domain="http://updates.zdnet.com/tags/managed+hosting.html"><![CDATA[Managed hosting]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[cloud computing]]></category>
		<category domain="http://updates.zdnet.com/tags/servers.html"><![CDATA[Servers]]></category>
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		<category domain="http://updates.zdnet.com/tags/service-now.com.html"><![CDATA[Service-now.com]]></category>
		<category domain="http://updates.zdnet.com/tags/saas+ppm.html"><![CDATA[SaaS PPM]]></category>
		<category domain="http://updates.zdnet.com/tags/hewlett-packard+co..html"><![CDATA[Hewlett-Packard Co.]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HPQ</category>
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		<title><![CDATA[Silver lining 2: now may be the best time of all for SOA startups]]></title>
		<link><![CDATA[http://blogs.zdnet.com/service-oriented/?p=1185]]></link>
		<description><![CDATA[Where are all the SOA startups?Â  We already know that much of the Class of 2000 has been gobbled up into larger, in many cases, less-SOA-centric, entities. (See list, here.)    But where is the next generation of SOA startups coming from? Does such a thing even exist...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 29 Sep 2008 09:51:18 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/soa.html"><![CDATA[SOA]]></category>
		<category domain="http://updates.zdnet.com/tags/service-now.com.html"><![CDATA[Service-now.com]]></category>
		<category domain="http://updates.zdnet.com/tags/service-oriented+architecture+%2528soa%2529.html"><![CDATA[Service-Oriented Architecture (SOA)]]></category>
		<category domain="http://updates.zdnet.com/tags/web+services.html"><![CDATA[Web Services]]></category>
		<category domain="http://updates.zdnet.com/tags/middleware.html"><![CDATA[Middleware]]></category>
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		<category domain="http://updates.zdnet.com/tags/joe+mckendrick.html"><![CDATA[Joe McKendrick]]></category>
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		<title><![CDATA[The End of SaaS? Or Just the End of Hype?]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-12515-0.html?forumID=1&threadID=51375&messageID=965277&start=0]]></link>
		<description><![CDATA[The End of SaaS? Or Just the End of Hype?Hype is not necessaryCustomers are not turning to SaaS for the financial merits of cheaper software licensing. The cost of the software is about the same as traditional software, it is the cost of maintaining the software and the hardware that...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Thu, 28 Aug 2008 14:52:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/software+as+a+service+%2528saas%2529.html"><![CDATA[Software as a Service (SaaS)]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[cloud computing]]></category>
		<category domain="http://updates.zdnet.com/tags/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[IT Services]]></category>
		<category domain="http://updates.zdnet.com/tags/service-now.com.html"><![CDATA[Service-now.com]]></category>
		<category domain="http://updates.zdnet.com/tags/saas+model.html"><![CDATA[SaaS Model]]></category>
		<category domain="http://updates.zdnet.com/tags/software-as-a-service.html"><![CDATA[software-as-a-service]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[software]]></category>
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	<item>
		<title><![CDATA[Survey says: Aligning IT operations with business goals increases agility, cuts costs]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-11475-0.html?forumID=1&threadID=50922&messageID=955993&start=0]]></link>
		<description><![CDATA[Survey says: Aligning IT operations with business goals increases agility, cuts costsjust add ITIL v3 + flexible softwareThe majority of the battle is getting the business and the IT organization on board and on the same page. Then it is up to the people to select and adopt processes (might...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Fri, 15 Aug 2008 13:12:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/process+improvement.html"><![CDATA[Process improvement]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[IT Services]]></category>
		<category domain="http://updates.zdnet.com/tags/aligning+it.html"><![CDATA[Aligning IT]]></category>
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		<category domain="http://updates.zdnet.com/tags/itil+v3.html"><![CDATA[ITIL v3]]></category>
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		<category domain="http://updates.zdnet.com/tags/service-now.com.html"><![CDATA[Service-now.com]]></category>
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		<title><![CDATA[Internet brand-jacking: What can be learned from Exxon Mobil?]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10532-0.html?forumID=1&threadID=50638&messageID=950562&start=0]]></link>
		<description><![CDATA[Internet brand-jacking: What can be learned from Exxon Mobil?Is this blackmail?My guess is that this ia actually blackmail.Br, Hessu"Identity is a serious issue on the web"No it's not! And I'm glad it isn't. Only a dumb fool would trust anything he sees on a "social" site, and only a bigger...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Fri, 08 Aug 2008 00:44:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/branding.html"><![CDATA[Branding]]></category>
		<category domain="http://updates.zdnet.com/tags/service-now.com.html"><![CDATA[Service-now.com]]></category>
		<category domain="http://updates.zdnet.com/tags/brand.html"><![CDATA[brand]]></category>
		<category domain="http://updates.zdnet.com/tags/exxon+mobil+corp..html"><![CDATA[Exxon Mobil Corp.]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">XOM</category>
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