service technician

ZDNet Resources

• sort by:
• Relevance
• Date
• Popularity

Service Technicians Are More Efficient, Effective, and Profitable With Handheld Digital Tool

Rapid growth and the acquisition of more than 50 companies within five years created a sprawling, worldwide field service organization at UTC Fire & Security UTCFS. In order to serve its global customer base more efficiently and effectively, the company needed a way to connect its more than 6,000 service...

Tags: Microsoft Corp., Technician, Tool, Service Technician, Sales Strategy, Product Marketing, Productivity, Customer Relationship Management (CRM), Sales Force Management, Handhelds, Sales, Marketing, Enterprise Software, Software, Hardware

Case studies 2008-09-01

Chrysler Teams Up With Dealers to Improve Post-Sales Support

Using Kaidara Advisor, the dealerships' service technicians perform more accurate and faster vehicle service by streamlining the process providing repair information to its dealership network. The solution also lowers vehicle warranty cost by automating and centralizing the capture of product related quality issues, and allowing better communication with internal...

Tags: Team, Kaidara Software Inc., Chrysler LLC, Service Technician, Call Centers, Real Estate, Team Management, Channel Management, Customer Relationship Management (CRM), It Operations, Business Operations, Management, Marketing, Enterprise Software, Software

Case studies 2006-06-01

Additional Resources

Web Help Desk Free 9.2.3.1 (Mac)

The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...

Tags: Web, Customer Service, Apple Macintosh, MacsDesign Studio, Help Desk, Call Centers, LDAP, Channel Management, It Operations, Directory Services, Enterprise Software, Software, Marketing

Software downloads 2009-11-25

Service Desk Ticket Tracking System 2.5.4 (Windows)

Service Desk T.T.S., Ticket Tracking System, is a complete application that allows you to create and assign service tickets to your technicians. This system also allows any user on your network to create a new service ticket then you can assign it to the technician of your choice. Service Desk...

Tags: Service Desk, Microsoft Windows, Service Master Software, E-mail, It Services, Online Communications

Software downloads 2009-11-17

No more servers? Rackspace says IT workers are tired of them

And, as servers move to the cloud, fewer and fewer will be Windows servers.When you deploy thousands, you can pay millions in licensing for Windows, and, then Windows is less stable and less secure.RE: No more servers? Rackspace says IT workers are tired of themI wonder how well those outsourced...

Tags: Servers, server, information technology, Rackspace

Discussion threads 2009-11-10

The perfect computer?

Do we have the technology to build a perfect computer? Would it be perfect for a specific purpose or is it possible to build a perfect general purpose computer? Small Business Computing's Mark Beckley has some answers. Do we have the technology to build a perfect...

Tags: Motherboard, Computer, Machine, Chip, Small Business Computing, Watt Power Supply, Productivity, PCs, Mark Beckley Small Business Computing, Special to ZDNet, Mark Beckley Small Business Computing, Special to ZDNet

News items 2009-11-02

Would you let Wal-mart do your home-theater installation?

Probably not. Not because its Wal-mart although that has some to do with it, but because I don't know who N.E.W. is. I'd rather trust a first party rather than a third party to install a home theater. Only one point of contact there, no guessing who to contact...

Tags: Construction, TV & Home Theater, Wal-Mart Stores Inc., home-theater installation, local geek

Discussion threads 2009-10-25

Dell: A few examples of what's wrong with your tech support

The on-site tech support tech was obviously in the U.S., but ....it sounds like the "other end" of the line is somewhere half way around the planet (maybe also taking orders for "Shammy Wows") while reading off a scripted Q&A screen.Kinda like "cloud tech support"?What really hurts is that this...

Tags: PRODUCTIVITY, Dell Computer Corp., tech support, cheap machine

Discussion threads 2009-10-21

Adware Away 3.1.4.f (Windows)

Adware Away is not only a malware removal tool, but also a diagnostic tool for Windows operating system. It is designed for both general computer user and computer repair technician. Our goals is to help user fix hard-to-fix problem which can not be fixed by other program and remove all...

Tags: Adware, Desktop, Malware, Microsoft Windows, Web Browser, Computer, F.Y.N. Tech, Browser Hijacker, AA, Spyware, Adware & Malware, Spyware, Cyberthreats, Productivity, Viruses And Worms, Web Browsers, Security, Internet

Software downloads 2009-10-19

Microsoft needs to come clean over Sidekick/Danger disaster

LOL! And some said you were covering this up.http://talkback.zdnet.com/5208-12554-0.html?forumID=1&threadID=70257&messageID=1348275&tag=content;col1RE: Microsoft needs to come clean over Sidekick/Danger disasterMy money goes to TMobile, not Microsoft. This should fall 100% on the shoulders of TMobile!RE: Microsoft needs to come clean over Sidekick/Danger disasterWell who-ever is respossible for this stupid act(upgrade without backups? wtf...)...

Tags: Microsoft Windows, Storage, Microsoft Corp., Sidekick/Danger disaster, Sidekick/Danger, Microsoft Needs, Hitachi Ltd.

Discussion threads 2009-10-13

Sylvania LC320SLX

Surprisingly, it won't work with Dish or DirectTV remotesThe Sylvania LC320SLX flat-panel LCD television is a great value for the money EXCEPT for a glaring problem which should be advertised on the box - remotes for the Dish and DirectTV satellite TV systems won't operate it. If I had...

Tags: TVs, TV & Home Theater, Network technology, Sylvania, TV

Discussion threads 2009-10-04

Hordes of owners complain of problems with HP Elite Pavilion PCs using Core i7

What this should teach you....is to look at the support forums before buying!RE: Hordes of owners complain of problems with HP Elite Pavilion PCs using Core i7Thank you for publishing this. I'm on this PC right now trying to decide whether I should get a replacement or return it...

Tags: Desktops, Mice, Hewlett-Packard Co., PC

Discussion threads 2009-09-27

Web Help Desk Software 9.2.1.7 (Mac)

The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...

Tags: Web, Customer Service, Apple Macintosh, MacsDesign Studio, Help Desk, Call Centers, LDAP, Channel Management, It Operations, Directory Services, Enterprise Software, Software, Marketing

Software downloads 2009-08-19

SimplexGrinnell Extends Field Service Capabilities by Upgrading to Oracle E-Business Suite Release 12

SimplexGrinnell wanted to maintain support for the company's Customer Relationship Management CRM applications to facilitate field service support to customers and optimize field service technician dispatching and scheduling abilities to improve service efficiency. The challenge was to accelerate data access and entry by improving the user-friendliness of the company's CRM...

Tags: Oracle Corp., Oracle E-Business Suite, SimplexGrinnell, Operational Accounting, Customer Relationship Management (CRM), Enterprise Software, Advertising & Promotion, Finance, Software, Marketing

Case studies 2009-08-01

Sitting "Shiva" For My Dead Laptop

Sitting "Shiva" For My Dead LaptopSomeone from HP will read thisand email you with an apology and some effort to correct this. I hope you do not take them up on their offer since it would never be extended if you weren't blogging for ZDNet. It has taken some time...

Tags: Notebooks, Hewlett-Packard Co., laptop computer, HP Laptop, Shiva Corp.

Discussion threads 2009-07-14

Sitting "Shiva" For My Dead Laptop

My laptop's screen died during 4th of July weekend. I sent it back to HP for warranty repair, but then they wanted either $89.00 to send it back without repair, or $440.00 to replace a $99.00 OEM part due to "Accidental Damage". I...

Tags: Hewlett-Packard Co., Shiva Corp., Laptop Computer, Computer, Notebooks, Hardware, Notebooks & Tablets, Jason Perlow

Blog posts 2009-07-14

Optimum Ultra: So how fast is it?

Optimum Online's $99 per month Ultra DOCSIS 3.0 service is one of fastest residential broadband offerings available today. But is it really "Up to" 101Mbps as advertised? As I mentioned in a post last week about broadband service outages, Last Friday, I was...

Tags: Cablevision Systems Corp., Router, Network, Adobe PDF, Broadband, Server, NetGear, Ultra DOCSIS 3.0, CISCO DPC3000, Speed Test, OOKLA, SRXN3205, Network Technology, Routers & Switches, Modems, Home Networking, Cable, Firewalls, Broadband Internet, Networking, Telecommunications, Hardware, Components, Personal Technology, Jason Perlow

Blog posts 2009-07-07

The Harsh Reality of Suburban Broadband, Part Deux

Goddamit! Why have I been offline for so long? As I explained in a previous article last summer about my broadband situation, my employer, like many large technology services companies, has elected to classify my work situation as "Home-Based", in that...

Tags: Cablevision Systems Corp., Broadband, Mike, Cable Guy, Modems, Cable, Network Technology, Broadband Internet, Telecommunications, Hardware, Components, Personal Technology, Networking, Jason Perlow

Blog posts 2009-06-26

Schedule and Dispatch Technician Work Orders Wirelessly to Improve Your Operational Efficiency and Profitability

Field service operations that rely on paper-based and telephone processes to link technicians with call centers are inefficient and time-consuming to manage. They also restrict operator and field technician productivity - especially when it comes to schedule, dispatch, and route optimization. Organizational transparency is also hampered by paper-based systems. This...

Tags: Microsoft Corp., Technician, Microsoft SQL Server 2008, Application Performance Management, Call Centers, Databases, It Operations, Enterprise Software, Software, Data Management

Case studies 2009-06-22

Get your green on: Run a quick test of your PC's settings with online services

Want to test your home PC to see if it's using the best power settings? Several of the bigger security and patch management software vendors are offering online services to do this quickly, including Symantec, which charges about $20 for its GreenPC option. If...

Tags: PC, Online Service, Desktops, Patches, Security, Hardware, Heather Clancy

Blog posts 2009-06-03