<![CDATA[service quality Resources | ZDNet]]> en-us <![CDATA[Innovations in Managing IT Service Quality: Managing Service Quality and Risk to Service Delivery in a Lean Economy]]> Wed, 01 Apr 2009 00:00:00 -0700 <![CDATA[Tipper 2.0 (Mobile)]]> Fri, 27 Feb 2009 00:00:00 -0800 <![CDATA[Enhance Service Quality and Increase Customer]]> Wed, 04 Feb 2009 00:00:00 -0800 <![CDATA[Managing Virtualization Within Data Center Consolidation]]> Mon, 01 Dec 2008 00:00:00 -0800 <![CDATA[Efficient Online Monitoring of Web-Service SLAs]]> Sat, 15 Nov 2008 00:00:00 -0800 <![CDATA[Analysis and Realization of IPTV Service Quality]]> Wed, 27 Feb 2008 00:00:00 -0800 <![CDATA[Deliver Optimal Service Quality]]> Wed, 19 Dec 2007 00:00:00 -0800 <![CDATA[Managing Service Quality: CA Delivers Business Value by Automating Integration of ITIL Disciplines]]> Tue, 01 May 2007 00:00:00 -0700 <![CDATA[Efficient Monitoring of Web Service SLAs]]> Sat, 03 Feb 2007 00:00:00 -0800 <![CDATA[6 Steps Improved Service Quality]]> Thu, 31 Aug 2006 00:00:00 -0700 <![CDATA[Call Center Outsourcing: Coordinating Staffing Level and Service Quality]]> Thu, 29 Jun 2006 00:00:00 -0700 <![CDATA[VoIP Service Quality Monitoring Using Active and Passive Probes]]> Thu, 01 Dec 2005 00:00:00 -0800 <![CDATA[A New Imperative: Total Service Quality Management for Wireline and Wireless Environments]]> Fri, 27 Aug 2004 00:00:00 -0700 HPQ HPQ <![CDATA[Russian Cellular Leader, VimpelCom, Counts on Avaya Contact Center Solution to Deliver Superior Customer Service]]> AV AV <![CDATA[Real-Time Visibility and Control Helps HMPS Manage Tightening Budgets Without Eroding Service Quality]]> ORCL ORCL <![CDATA[Banking on Six Sigma to Improve Service Quality]]>