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- Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management
- Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens of thousands of documents and businesses are facing exponential growth in the amount and types of communications, driving the need...
- Tags: Pitney Bowes Inc., Customer Experience, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Webcasts 2009-11-06
- The Enterprise 2.0 Value Propositions Agenda
- Time is Money: Where's the Beef? The now biannual US 'Enterprise 2.0' conference is a wrap, but disappointingly there is still little business understanding of what the term means or what the value propositions and benefits are. The general 2.0 suffix is well understood by technology...
- Tags: Collaboration, Enterprise 2.0, Conference, E2.0, Susan Scrupski, Oliver Marks
- Blog posts 2009-11-05
- 10 ways to evaluate your IT management software
- Does your helpdesk work for you or do you work for your helpdesk? Saar Bitner of SysAid Technologies tells how to manage you IT management software. Commentary - Choosing the right IT management software solution is a strategic decision that requires the careful planning and consideration of every IT...
- Tags: IT Administration, Information Technology, Software Solution, Tools & Techniques, Strategy, Management, IT management, software, Saar Bitner SysAid Technologies, Special to ZDNet, Saar Bitner SysAid Technologies, Special to ZDNet
- News items 2009-11-05
- Monte Ford, CIO, American Airlines
- Monte Ford, CIO of American Airlines talks to ZDNet?s Sumi Das about developing a new passenger service system that will allow customers to connect more easily to the airline through their web site and other mobile devices. Ford also discusses how his IT organization faced the challenges of 9/11 and...
- Tags: American Airlines, CIO, Web Site Development, Internet
- Videos 2009-11-04
- Five definitions toward the maturing of Enterprise 2.0
- point of saturationMikoExcellent post. I agree with just about everything that you wrote, particularly the following: [i]There comes a tipping point in any large commercial sector Enterprise where the market for the flagship product or service becomes saturated. At this juncture, the revenue growth challenge becomes less about attracting and...
- Tags: Operational accounting, Enterprise 2.0, revenue
- Discussion threads 2009-11-03
- Android 2.0 (Eclair) FAQ
- Android 2.0 GPSWill the GPS be functional if I don't buy the expensive Verizon data plan or pay by the Mb.You would need access to the internetto download the maps as needed there would not be enough room on the phone to store the whole country locally. So unless you...
- Tags: Telecom & Utilities, Android 2.0, phone, ECLAIR
- Discussion threads 2009-10-30
- Contactizer Pro 3.8.3 (Mac)
- Contactizer Pro is the amazing all-in-one solution for managing, sharing and organizing your personal and business information. Following the prodigious success of it first release, Contactizer Pro 3.8 raises your contact management experience to be more efficient, productive and enjoyable. Contactizer Pro brings a wealth of powerful PIM features, an...
- Tags: Apple Macintosh, Objective Decision, Contactizer Pro, Fax, Apple Mac OS, Bluetooth, Desktops, Telecom & Utilities, Operating Systems, Software, Wireless And Mobility, Hardware
- Software downloads 2009-10-29
- Jive hits SBS 4: SharePoint in Rear View Mirror
- After last week's announcement of SharePoint 2010 by Microsoft, with a scheduled arrival date of second quarter 2010, Jive Software announced their 'Social Business Software 4' yesterday at their San Francisco 'Jiveworld' event. It was interesting to contrast the huge Vegas Microsoft unveiling...
- Tags: Microsoft Windows Small Business Server, Mobile, Microsoft SharePoint, Microsoft Corp., Collaboration, Groupware, Content Management, Productivity, Enterprise Software, Software, Oliver Marks
- Blog posts 2009-10-28
- What the DoD now says about open source
- I could just see a commander in the field ....having to wait for procurement to get a simple map through bids while his troops are getting shot up even though it is publicly available (oh wait, isn't that how the Chinese embassy got accidentally bombed?)Always use the best tool for...
- Tags: Linux, UNIX, Operating systems, Cyberthreats, SECURITY, Spyware, adware & malware, U.S. Department of Defense, open source, OpenBSD, attack
- Discussion threads 2009-10-28
- Net pioneer GeoCities finally laid to rest
- Yahoo shut down GeoCities the site that offered a free platform for users to create their own Web sites during the dot-com boom. Yahoo paid $4.5 billion for it. The closure of GeoCities marks the end of an era, as the Internet community says goodbye to the pioneering Web...
- Tags: Yahoo! Inc., GeoCities, Portals, Web Technology, Internet, Web Site Development, Channel Management, Web Hosting, Marketing, Yahoo, closings, Victoria Ho ZDNet Asia
- News items 2009-10-27
- Can open source software stop IT failure?
- I'm not so sure #1 is valid#1 is a variation of "many eyes make all bugs shallow"Does it help? Yes. But it also makes the implicit assumption that everyone that can view the code is competent to do so. So it goes back to resource allocation being an issue, if...
- Tags: Strategy, OPEN SOURCE, information technology, IT Failure, F/OSS, software, open-source software
- Discussion threads 2009-10-26
- Samsung Moment (Sprint)
- In case you haven't noticed, the Google Android dam has broken. For almost a year HTC was the only manufacturer to offer handsets with the operating system, but in the past month, Motorola and Samsung almost fell over each other to offer Android smartphones of their own. Moto gave us...
- Tags: Telecom & Utilities, Cellular phones, slider mechanism, Sprint Communications, Samsung Moment, Samsung Electronics Co. Ltd.
- Product reviews 2009-10-22
- Justifying SQL Server Management Tools in a Down Economy
- These days, it's tough being part of an IT organization. Your budget's being slashed due to the downturn in the economy, but you're being told to keep service levels high. How do you balance a smaller bottom line with demands for high service levels? The secret is...
- Tags: Microsoft SQL Server, Information Technology, Server, Quest Software Inc., Tool, Service Level, Productivity, Strategy, Management
- White papers 2009-10-22
- Ubuntu, SUSE, Fedora Linux updates prepped as Win7 release nears
- As Microsoft gets set to launch Windows 7, Â Linux desktop vendors are trying to make some waves. Yesterday, IBM and Canonical announced availability of a cloud and Linux-based business desktop alternative for existing PCs or low cost netbooks. The IBM Client for Smart Work...
- Tags: Ubuntu, Fedora Project, SuSE, IBM Corp., Linux, Open Source, UNIX, Operating Systems, E-mail, Web Browsers, Software, Online Communications, Internet, Paula Rooney
- Blog posts 2009-10-21
- Demand this from software vendors
- I was getting a briefing last week from a software executive. We got to a point in the conversation where the discussion was focusing on existing products. I moved the conversation to a different space, though. If you're getting a pitch from a vendor, you should move the conversation, too!...
- Tags: Software, Vendor, Customer, Sales Strategy, Sales Force Management, Tools & Techniques, Sales, Management, Brian Sommer
- Blog posts 2009-10-20
- Apple Q4 '09 earnings result - Most profitable quarter ever
- moron servicemoron service, where are you?Ghost of PsystarSee? ... it just goes to show ya! If Apple doesn't get their act together and start licensing their operating system for Mac clones, there's no hope for them. How long can they expect to keep a drowning company afloat selling...
- Tags: Microsoft Windows 7, Microsoft Windows NT, Desktops, Apple Inc., big word
- Discussion threads 2009-10-19
- How did IT fall so far behind the tech curve?
- Okay, butThey also go out and buy their own servers with some hidden budget line, then try to foist maintenance off on the CIO. And then we try to integrate the data - and the data isn't theirs, it's critical to the health, even survival, of the enterprise.Yes, we...
- Tags: Strategy, Virtualization, cloud computing, Regulatory compliance, Marketing Guy, information technology
- Discussion threads 2009-10-19
- How did IT fall so far behind the tech curve?
- Information technology departments are overloaded, missing the consumerization wave, and failing to use new developments to cut their budgets. Those are some of the takeaways from a Gartner presentation at the IT Symposium in Orlando. The spiel by Gartner analysts David Mitchell Smith and Tom Austin revolves...
- Tags: Information Technology, Gartner Inc., Information Technology Department, Discontinuity, Strategy, Management, Larry Dignan
- Blog posts 2009-10-19
- Live Webcast: Deliver Continuous Data Protection
- Can you really afford any downtime in times like these? In today's tough economic and competitive climate, businesses and organizations need to protect themselves from unplanned downtime that affects their sales, service, customer satisfaction, employee productivity and reputation. Besides business continuity BC, they also need to have a plan and...
- Tags: CA ARCserve, Webcast, Continuous Data Protection
- Webcasts 2009-10-19
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