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- SAS Service Operations Optimization: Optimize Service Operations to Drive Critical Corporate Performance
- Providing customer service after the initial sale is no longer simply a cost of doing business. Facing stiff competition and waning product-based profit margins, companies have turned to their post-sales service operation to drive critical corporate performance levers like revenue, profitability and competitive advantage. Service is emerging as a more...
- White papers 2007-04-01
- Service Management From HP: A Holistic Solution - Service Operations Are Key for Great Management
- This webcast will explain how to leverage efficiencies though task and process automation. The attendee will understand closed-loop requests, changes and configurations. The presenter explains how ITIL v3 shapes a better service operations environment. Governance is the key to better, predictable service outcomes. HP literally helped write the book on...
- Webcasts 2007-01-01
Additional Resources
- Does virtualization equal cloud computing?
- I would say yesThere is no need to buy 'stand alone' servers any longer in functionality when you can put it in a Blade 'name your flavor' chassis.Virtualization with VMware/RHEL or some vendor is the best way to get it off bare-metal...Doing baremetal rebuilds is time consuming and it takes...
- Discussion threads 2009-11-25
- Microsoft finds security hole in Google Chrome Frame
- HAHA! Way to go Microsoft! They basically just told Google to suck it! The best part is they were right the whole time. Yet people blindly defended Google. It would seem Google has more software issues than anyone else.RE: Microsoft finds security hole in Google Chrome FrameI'm not...
- Discussion threads 2009-11-19
- Samsung SCH-220 Code - silver (MetroPCS)
- The Samsung Code (SCH-i220) is MetroPCS's first Windows Mobile 6.1 smartphone, which seems like a step backward seeing as Windows Mobile 6.5 devices are available. However, that shouldn't detract the customers from getting the messaging-centric device. The Code offers a sleek design, easy-to-use keyboard, and decent performance and call quality....
- Product reviews 2009-11-18
- So where's Microsoft's Live Mesh?
- Project name changedIt's Microsoft Live Mess now under Ballmer's leadership.RE: So where's Microsoft's Live Mesh?i hope they don't get rid of or just leave it alone because i really like it. Actually, it works very well.It might be stuck in some pre-release limbo but whats already available to use does...
- Discussion threads 2009-11-18
- MyPhone Theme Precision (Mobile)
- The BEST pal theme for MyPhone App on BB. A theme with default icons, the classical BB style for those crazy BBers.Features: 1. From MMMOOO Art Designing team, with first class quality 2. Classical MyPhone style with default icons 3. Speedy, steady & simply operation with cool dock, a theme...
- Software downloads 2009-11-17
- MyPhone Theme Precision 1.0 (Mobile)
- The BEST pal theme for MyPhone App on BB. A theme with default icons, the classical BB style for those crazy BBers.Features: 1. From MMMOOO Art Designing team, with first class quality 2. Classical MyPhone style with default icons 3. Speedy, steady & simply operation with cool dock, a theme...
- Software downloads 2009-11-16
- Cloud cuts everyone's cost of ownership
- Just because you say it, doesn't make it so"This is what the cloud delivers: hardened, high-performance, reliable infrastructure far superior to that of any single enterprise ? at an aggregate cost of ownership and operation far lower than those enterprises would collectively spend across hundreds or thousands of separate private...
- Discussion threads 2009-10-29
- Dear Microsoft: What's the deal with Windows 7 upgrades?
- Location?38.921473?N 77.066946?WYep, same here ...... stonewalled at every turn. With you ...... I can see, because you've been pulling on Microsoft's scab lately. But in Ed's case, I don't know why they would treat him like that.^o^Message has been deleted..Believe it or not ...... it makes little difference. The...
- Discussion threads 2009-10-27
- Windows 7 will shine in medicine
- not convinced by touchI have a touch phone & a tablet.Frankly, never use the tablet, use keyboarded machines instead, and hanker for a phone with buttons again and not a slide phone.If you want to try to look cool, I can understand having one, but really, they are pretty awkward...
- Discussion threads 2009-10-23
- Selection Criteria for Remote Support Tools
- Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should understand the risks involved with lower-end tools, and learn how leveraging a "best-of-breed" product will accelerate operational improvements and customer...
- White papers 2009-10-23
- Samsung Intrepid (Sprint)
- The Samsung Intrepid made its debut at CTIA Fall 2009 as Sprint's first Windows Mobile 6.5 smartphone. Admittedly, we weren't particularly impressed by the handset's drab and slightly plasticky design when we saw it at the show but now that we've had some time to get to know the device,...
- Product reviews 2009-10-22
- Net Neutrality: Hit satire coming to a theatre near you
- wow bravo again encore bravowhat what a introduction ... Come on Doug bring some more .... If this is the type of blog that you are planing ill by hook like a addict .... give us more dammit .Goverment should nationalize the infrastructure...
- Discussion threads 2009-10-21
- Egsoft After-sale Service 4.5 (Windows)
- Egsoft After-sale Service is a process for handling customer service software, can be very convenient for customer, service, maintenance, commodity parts, warehouse, staff and assessment, accounts, and the re-visit and other practical functions. Widely used in need of repair service and after-sales service industry. Highlight the ease operation and functional...
- Software downloads 2009-10-21
- New power management software targets "unused" servers
- 1E, the self-proclaimed market-share leader in power management software for client PCs with 4 million licenses deployed, is now targeting servers. 1E CEO Sumir Karayi figures, based on another independent study, that approximately 4.7 million of the servers in use today are wasting energy to the tune of about...
- Blog posts 2009-10-19
- Two Views of the Software Market
- A Bridge Too Far? In a blogger briefing this week at SAP’s TechEd, SAP CTO, Vishal Sikka, drew a chart of the application software market and what new areas of technology are of interest to the firm. I’ve tried to reproduce his freehand drawing into the following...
- Blog posts 2009-10-16
- Is the Google Android platform the upcoming smartphone of choice?
- Android will winThe ATT exclusive and the other closed Apple policies for iPhone have kept the door open and now Google is in. The fact that Goole is behind it and that all the phone mfgs. and carriers will be using it bodes well for quick adoption and a buzzing...
- Discussion threads 2009-10-16
- Owners set up online memorial to dead Apple Time Capsules
- wowBut those "older" ones aren't really that old.Hilarious!! ntntYeaBecause to Apple, function follows form... so your drive isn't as pretty, but it functions better and its cheaper. Trust me, you win.Well, he wins only ifno one has to look at the device. :)RE: Owners set up online memorial to dead...
- Discussion threads 2009-10-15
- Windows 7 demo: Search tools
- The has to be the laziest piece of work ever!You have condensed Ed Botts work into a paragraph, including his video, and then posted it. Can you not write your own piece about Windows 7 search?Hope its better than Vista searchI was really surprised how bad the search is in...
- Discussion threads 2009-10-14
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