service management Resources on ZDNet

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service management Companies: Will You Grow With or Outgrow QuickBooks?: Service companies that are expanding need to look at solutions to improve operations and accounting functions. Many of these companies start out with QuickBooks and wonder if they can find a solution to improve operations. At some point they wonder if they will outgrow QuickBooks. This paper shows that by...; Tags: Accounting, Service Management, Intuit QuickBooks, High 5 Software, Operational Accounting, Financial Services, Finance; White papers 2008-04-14
Understanding the Requirements and Achieving ISO/IEC 20000 Certification: Instantly save $500 off the standard course price when you register on TechRepublic or ZDNet! Offer ends April 30, 2008.View Available Dates and LocationsIn this intensive, case-study-oriented workshop designed for those involved in the ISO/IEC 20000 implementation process and those who would like to better understand the...; Tags: Certification, Service Management, Quality, It Services, Business Operations; Training 2008-04-01
Revealed: The mysteries of Apple's logo and other high-tech brands: Like other high-tech companies, Apple sometimes changes its logo to better express its brand and its current corporate personality. However, few of the logos from its silicon-era peers have undergone such a vast transformation as Apple. A post by Alex Santoso on the Neatorama site tracks the...; Tags: Logo, Brand, Article, Apple Inc., Microsoft Windows, Branding, Service Management, Operating Systems, Software, Marketing, David Morgenstern; Blog posts 2008-02-20
Increasing Profitability With Standardized Global Used Truck Management System for a Leading Automotive Manufacturer: The client is among the world leaders in manufacturing of commercial and heavy-use vehicles. The major challenges in this project were: Integrating disparate enterprise applications and platforms, including customer vehicle and order management, financial management system, dealership management system, SAP, and the Mainframe; Building a multi-lingual solution for over 13...; Tags: MindTree Consulting, Contract Management, Financial Management, Service Management, Financial Accounting, UML, Investment, Financial Planning, Finance, Ooa/Ood/Oop, Software Development, Software/Web Development; Case studies 2008-01-24
Enterprise SaaS and the cloud: ISVs today have three choices when setting out to build a SaaS application: A. Build the application on your own infrastructure, which you'll have to assemble from scratch using open source and commodity components. B. Build it on a packaged platform from an established application infrastructure...; Tags: Salesforce.com Inc., Marc Andreessen, Software-as-a-service, Platform, ISV, Computing, Force.com, Riskonnect, Software As A Service (SaaS), Sales Force Management, Service Management, Emerging Technologies, Sales, Phil Wainewright; Blog posts 2008-01-17

Software Maker Finds SQL Server Supports Huge Databases, Saving 67 Percent Over Oracle: Servigistics offered its market-leading strategic service management software in both Microsoft and UNIX-and-Oracle environments - and most customers, seeking scalability and performance, chose the latter. Servigistics worked with Microsoft to benchmark its solution on the Windows platform and found that Microsoft technologies outperformed UNIX, even with massively large databases, for...; Tags: Service Management, Oracle Corp., Servigistics, Microsoft SQL Server, Server, Microsoft Corp., It Services, Databases, Enterprise Software, Software, Data Management; Case studies 2008-01-15
Business Team SE (exe): Business Team SE is a specialized business process that runs in real-time on an Atlantis Process Control System APCS. This unique and powerful solution is designed to interact with an Atlantis Navigator. Business Team SE comes prepackaged with a default database profile already setup. You may use this profile for...; Tags: Business Process, Team, Satellite, Business Team SE, Operational Planning, Service Management, Business Process Automation, Network Technology, Business Operations, It Operations, Networking; Software downloads 2007-12-06
Engineering Company Saves 20 Days of Compliance Administration With New Licensing Agreement: Firth Rixson is one of the United Kingdom's original alloy and steel forging specialists. It provides high quality manufacturing material for aerospace, power generation, oil, and related industries. United Kingdom based forging expert Firth Rixson negotiated a tailored financing solution for its Microsoft Volume Licensing Enterprise Agreement in 2006. The...; Tags: Licensing Agreement, Administration, Compliance, Financing, U.K., Microsoft Corp., Firth Rixson, Service Management, Investment, Financial Accounting, Finance; Case studies 2007-12-01
Geospatially Enabled Asset and service management: Geographic Information Systems GIS already play a major role across utilities, energy, government, transportation, telecommunications and many other asset-intensive industries, by providing the capability to gather and summarize data about the diverse geographic locations and movements of strategic assets. As GIS systems move from departmental, desktop-based solutions based on proprietary...; Tags: Asset, Service Management, Geographic Location, Asset Management, GIS, It Services, Operational Planning, Business Operations, Software; White papers 2007-12-01
ScheduleEZ PRO (exe): Network ready wide range scheduling program designed for service businesses with complex scheduling issues. Elimate needless drive time, missed appointments, double-bookings or worse cancelations. Automatically schedules all jobs/tasks only to those who are qualified and available, organizing assignments within the same location. Reoccuring scheduling, drag/drop, invoice jobs, track payments and...; Tags: Service Management, It Services; Software downloads 2007-11-20
service management From HP: A Holistic Solution - Driving Continual Service Improvement: How a business impact analysis can deeply reduce IT costs? ITIL v3 can best structure IT for future service upgrades. This webcast explains practical approach for continuous quality improvements. The best practices embodied in the Information Technology Infrastructure Library ITIL help to align IT with business requirements, automate IT processes...; Tags: Service Management, Hewlett-Packard Co., Information Technology, ITIL, Strategy, It Services, Management; Webcasts 2007-11-08
Sprint and Vonage in licensing agreement: I predicted this six months ago: Back on April 18, nearly six months ago, I ran a post quoting the independent Vonage Forum owner Dan Connor's thread in which he forecast that Vonage would settle its patent disputes with Sprint by means of a licensing agreement. I agreed with...; Tags: Licensing Agreement, Vonage Holdings Corp., Settlement, Sprint Communications, Service Management, Russell Shaw; Blog posts 2007-10-08
Create and manage value throughout the entire service management lifecycle: There are numerous challenges in governing the IT service lifecycle. One way to effectively create and manage value is by addressing the entire IT service life cycle - from business stakeholders to software delivery and operations.; Tags: Service Management, Lifecycle, It Services; White papers 2007-09-24
Managing and Monitoring a Primary Wireless Network: Intel IT designed a highly automated approach to managing an enterprise primary wireless LAN, with a focus on service level management and monitoring. Our design includes a controller-based architecture, centralized management, template-based configuration, and a redundant, self-healing network. We closely monitor network health to detect and fix problems before they...; Tags: Network, Monitoring, Health Care, Intel Corp., Wireless Network, Service Management, Service Level Management, Vertical Industries, LANs, Wi-Fi, Benefits, Healthcare, Wireless, Networking, It Operations, It service Management, Enterprise Software, Software, Human Resources; White papers 2007-09-05
Enabling Business and IT Integration: ITIL v3 and Compuware's IT service management Solution: Integrating IT and the business is a top priority with many CIOs. Because IT enables businesses, it now plays an integral part in their success. CIOs continually look for innovative ways to prove the business value of IT, improve communications with their business counterparts and improve the quality of IT...; Tags: Service Management, Information Technology, IT Service Management, Compuware Corp., Integration, ITIL, It Services, Strategy, Process Improvement, Management, Quality, Business Operations; White papers 2007-09-01
Manage Value Across the IT Service Lifecycle With IBM service management Solutions: IBM Service Management solutions are an integral part of IBM IT governance, helping organizations innovate and achieve business objectives with integrated visibility, control and automation across the entire IT service lifecycle. More specifically, IT operations can take advantage of IBM Service Management to manage value - based on the ability...; Tags: Service Management, Information Technology, IBM Corp., IBM Service Management Solution, It Services, Strategy, Management; White papers 2007-09-01
Deliver Service Excellence Through the Unique Advantages of IBM service management Solutions: This paper provides a comparative analysis of IBM's key differentiations in the area of IT service management. IBM provides a broad set of integrated service management technologies and products. IBM provides autonomic computing, with self-managing technology capabilities designed to help lower costs, increase efficiencies, improve service and reduce IT staff...; Tags: Service Management, IBM Corp., It Services; White papers 2007-09-01
IBM Maximo Technology for Business and IT Agility: This paper shows how the IBM Maximo software solution is the leading asset and service management software in the marketplace, through its highly flexible business components and technology architecture. This Internet-optimized component architecture leverages key Web concepts, standards and technologies, helping to ensure optimum compatibility with today's Web-based infrastructures. The...; Tags: Software, Service Management, Information Technology, IBM Corp., Tools & Techniques, It Services, Management; White papers 2007-09-01
Exchange service management Guide (zip): Microsoft Exchange Service Management is a top-down, business-driven approach to managing a messaging environment. It specifically addresses the strategic business value that an Exchange team generates and the need to deliver a superior messaging service. The guidance will help you implement process and team best practices within the corresponding components...; Tags: Service Management, Microsoft Exchange Server, Messaging, Microsoft Corp., Microsoft Exchange Service Management, Groupware, E-mail Servers, Enterprise Software, Software; Software downloads 2007-08-30
Windows Vista Service Life-Cycle Management (zip): Windows Vista Service Life-Cycle Management WVSLM provides concise guidance to help minimize total cost of ownership of desktop infrastructure. Process guidance and document templates help make service management concepts from the IT Infrastructure Library ITIL and the Microsoft Operations Framework MOF tangible and easily implementable by focusing on a single...; Tags: Service Management, Lifecycle Management, Microsoft Windows Vista, WVSLM, ITIL, Microsoft Windows, Microsoft Windows Vista (Longhorn), It Services, Desktops, Operating Systems, Software, Hardware; Software downloads 2007-08-29