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- Management Software Consolidation
- More and more organizations are feeling the pressure of economic uncertainty and are increasingly challenged by the need to do more with less by reducing costs while still striving to align their business and IT infrastructure. Fortunately, a new generation of management software solutions is providing a cost-effective way...
- White papers 2009-09-18
- Mastering Virtualized Environments
- Data centers are growing rapidly in size and complexity. At the same time, competitive and economic pressures are making cost control even more critical to the overall success of data center implementations. Virtualization offers organizations of all sizes the opportunity to reduce the physical footprint of their data...
- White papers 2009-09-18
- Digital Signatures for Contract Management
- As organizations move to implement custom and off-the-shelf contract management applications, many of these systems fail to provide appropriate electronic approval and signing features. This creates a major gap in the workflow and execution of a contract, requiring organizations to re-introduce paper into their automated contract management workflow, slowing collaborative...
- White papers 2009-09-16
- Strangers (or Customers) Share Their Experience with IBM Service Management
- IBM Service Management provides smarter solutions to design, build and manage a dynamic infrastructure that enables you to improve service, reduce cost and manage risk, while managing and delivering business and IT services more efficiently and effectively. But don't take it from us. See what others say. Watch the Service...
- Case studies 2009-09-10
- Protection! Licensing Toolkit 4.5 (Windows)
- Protection - a licensing toolkit that ensures that users adhere to the terms of your applications' licensing agreements. Protection! lets you embed powerful license reading and validation code into the components and applications that you sell, preventing unlicensed use of your software. Protection! delivers powerful and feature-rich licensing solution providing...
- Software downloads 2009-09-10
- Open source file-system vendor signs patent deal with Microsoft
- On August 26, Tuxera Ltd anounced it has signed an intellectual-property IP licensing agreement with Microsoft; joined Microsoft's exFAT driver-licensing program; and joined the Microsoft Interop Vendor Alliance. Tuxera, based in Helsinki, Finland, was founded by the NTFS-3G open-source project. by Mary Jo Foley
- Blog posts 2009-08-26
- Service Level Management: Mastering Concepts & Strategies
- Developing and implementing a Service Level Management SLM methodology and associated Operating Level Agreements OLAs and Service Level Agreements SLAs can be among the most challenging, time-intensive tasks that you will undertake in your IT Enterprise and your Service Desk. This presentation addresses what it takes for you to determine...
- Webcasts 2009-08-11
- Jordan, Jones & Goulding Standardizes Project Delivery Processes and Increases Profitability
- Jordan, Jones & Goulding JJG wanted to automate the request for information RFI, contract management, and scheduling processes for all projects and improve communication with contractors and accelerates approval processes via clear submittal processing and tracking. The challenge was to improve system stability and productivity, while reducing system cost. JJG...
- Case studies 2009-08-01
- Sony, Google announce 1 million free books
- Sony, together with Google, on Wednesday announced it is providing access to more than 1 million free public domain books in its eBook Store, including classic novels, biographies, historical texts, romance novels and more. The titles, which Google has digitized as part of...
- Blog posts 2009-07-29
- Read the fine print in Microsoft's new application platform license
- Microsoft unsurprisingly isn't touting the fact, but its newest licensing agreement could leave customers product-less if they don't renew it. As of October 1, Microsoft will offer customers with its Application Platform Agreement license the right to buy software covered in the contract. But even with that new clause, is...
- Blog posts 2009-07-16
- HP IT Service Management Solution Provides Return on Investment Inside 18 Months at Austrian Airlines
- Austrian Airlines needed to enhance IT staff accountability, cut resolution times and generate cost savings. Austrian Airlines engaged HP ITSM Assessment Services to baseline current processes against industry best practices and identify gaps. HP Services developed a bespoke on-call automated helpdesk tool and transitioned Austrian Airlines over from the old...
- Case studies 2009-07-01
- HP Service Manager Ensures Standardized Responses to Support Calls, Provides Foundation for Improved Performance, Availability
- Business travelers choose Carlson Wagonlit Travel for a variety of reasons. One is the talent and expertise of its staff. Equally important is the technology Carlson provides to business travelers, which enables them to book and manage their own itineraries. Carlson Wagonlit wanted to standardize and improve enterprise support processes....
- Case studies 2009-07-01
- Best Practices for Building a Business Case for a Contract Management Solution at Your Company
- The presenters of this webcast shares proven strategies to gain executive support, across business units and departments to deploy a contract management solution. To increase contract revenue and worker productivity, organizations must be able to find a contract when they need it, enforce standardization of language and terms, speed contract...
- Webcasts 2009-06-11
- EMA Analyst Report: Enabling Real-World Business Transformation through IBM Service Management
- The outlook for 2009 and beyond is that businesses and organizations will need to find better ways to account for costs, optimize infrastructure, streamline operational processses, and accelerate time to value for critical products and services. Find out how smarter technology can result in gains in efficiency, business alignment...
- Resource centers 2009-06-03
- Downer EDI Engineering Completes Jobs Up to 25% Faster With Project Management Solution
- Founded in 1933, Downer EDI Engineering is one of Australia's largest providers of engineering and infrastructure services. Downer EDI Engineering has been using scheduling software applications to manage schedules since the 1990s. Scheduling software packages did not provide the company with the accuracy and reporting capabilities that they needed for...
- Case studies 2009-06-01
- Service Management in an Uncertain Economy
- Organizations are feeling the pressure of economic uncertainty—directly in their own financial statements and dealings with their business partners and customers—as well as indirectly through the constant barrage of stories about troubling economic conditions and weak market and industry trends. IBM Software takes this state...
- Webcasts 2009-05-28
- Research: Gov't lacks oversight on services contracts
- Rigorous contract management is a basic and crucial element necessary to successfully oversee procurement and execution of complex IT projects. New research shows gov't does a lousy job. by Michael Krigsman
- Blog posts 2009-05-06
- SKY Brasil Servicos Automates Service Management, Reduces Redundant Processing by 20%
- SKY Brasil Servicos Ltda wanted to provide high levels of customer service despite dramatic growth in subscriptions resulting from the 2006 merger and improve customer relationship management to meet growing demand and fulfill customer service deadlines. The challenge was to provide the history of relationships with installation, repair, and technical...
- Case studies 2009-05-01
- Cannon Design Increases Collaboration to Avoid Project Delays, Reduce Risk, and Improve Productivity
- Cannon Design wanted to take advantage of the firm's uniquely distributed knowledge approach and share best practices via a more collaborative, virtual work environment and ensure timely responses to thousands of Requests For Information RFIs and submittals the process by which a contractor seeks architect approval for specific products to...
- Case studies 2009-05-01
- ITIL in a Recession
- As organizations focus on surviving the recession, is this the time to consider adopting industry practices such as ITIL service management? ITIL certainly enables better investment analysis and decision making. However, organizations need to apply common sense when adopting ITIL. The service lifecycle approach and ready made business model for...
- White papers 2009-05-01
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