service management feature

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Ulysses (zip)

The Ulysses CRM Suite is a comprehensive and proven solution for organisations that have a contractual commitment or SLA Service Level Agreement to support their customers. Ulysses is ideally suited to small and medium sized service orientated organisations. Service management features includes Contract management, Scheduling, Escalation, SLA monitoring, Billing and...

Tags: SLA, Service Management, Ulysses CRM Suite, Ulysses, Service Management Feature, Service Level Management, Sales Force Automation (SFA), It Services, It Operations, It service Management, Enterprise Software, Software

Software downloads 2007-07-30

Additional Resources

Juniper: Enterprise demand strong; Johnson hired to scale up

Current Juniper CEO Scott Kriens delivered strong quarter results, said enterprise demand was solid and outlined the primary reason Kevin Johnson was hired as his replacement: He knows how to scale. Ahead of its earnings report statement Thursday Juniper made the Johnson news official. The company has...

Tags: Revenue, Juniper Networks Inc., Kevin Johnson, Operational Accounting, Finance, Larry Dignan

Blog posts 2008-07-24

Kaminsky suggests long-term fix will still have to be determined, but patch now, or pay soon

I listened to the Black Hat webcast today to grab as much info as I could on this subject. The biggest thing that I heard from the whole talk is that the patch fixes things to a reasonable point, but that long-term, there will have to be more work...

Tags: CERT, DNS Server, Server, Kaminsky, Dan, Patches, Domain Names, Security, Internet, Nathan McFeters

Blog posts 2008-07-24

Speculation over possible Skype backdoor

There's growing speculation coming out of Europe that there's a backdoor in Skype that allows remote eavesdropping of telephone conversations. A report in the reputable Heise Online says the issue was discussed at a meeting with ISPs last month where high-ranking officials at the Austrian interior...

Tags: Skype Technologies S.A., Telecom & Utilities, Internet Service Providers (ISPs), Internet, Ryan Naraine

Blog posts 2008-07-24

Apple's coming notebook transition

Apple is readying a major product transition. We know because they told us so. In the quarterly financial crime call chief financial Officer Peter Oppenheimer referred several times to a "...future product transition which I can't discuss today". That was interesting for two reasons. First, the...

Tags: Notebook, Apple Macintosh, Apple Inc., Blu-ray, Product Transition, Portable Growth, Desktops, Hardware, Robin Harris

Blog posts 2008-07-24

Mossberg: MobileMe Is Far Too Flawed To Be Reliable

In a scathing indictment of Apple's MobileMe service, the Wall Street Journal's Walt Mossberg calls the service "far too flawed to be reliable." The US$99 per year service – which is supposed to push contacts, calendars and email from iPhone to computer – has been hobbling along...

Tags: Apple Inc., MobileMe, E-mail, Online Communications, Jason D. O\'Grady

Blog posts 2008-07-24

Childs rigged crazyquilt private network

The prosecution unveiled more details on the lunacy in San Francisco in court filings that urged the judge to keep rogue network administrator Terry Childs' bail at $5 million. The Chronicle reports that prosecutors say that Childs had over 1,000 modems secreted around the city, forming his own private network...

Tags: Network, Prosecutor, Networking, Productivity, Richard Koman

Blog posts 2008-07-24

Students: the broadband troubleshooter

Student? Moved out of halls? Ready to move into your new student digs? Heads up. Following on from my series of harrowing entries regarding my broadband trouble, it's about time I sat you down and explained a few things about ISP's, phone lines, telecoms...

Tags: Tenant, Phone, Broadband, Phone Line, Internet Service Provider, Tag, Internet Service Providers (ISPs), Telecom & Utilities, Telecommunications, Internet, Zack Whittaker

Blog posts 2008-07-24

Bausch & Lomb reduces IT boundaries

The commonly used phrase "lack of IT alignment" suggests communication problems arising from dysfunctional boundaries between IT and business groups inside an organization. Bausch & Lomb has shattered boundaries by merging IT and customer service under the CIO. by Michael Krigsman

Tags: Customer Service, CIO, Bausch & Lomb Inc., Information Technology, Strategy, Management, Michael Krigsman

Blog posts 2008-07-24

Google opens Knol website, a wiki with bylines

In a direct challenge to the popular Wikipedia, Google opened Knol, an encyclopedia-like wiki site that requires writers to post their names and expertise. SAN FRANCISCO--Google opened its website Knol to the public on Wednesday, allowing people to write about their areas of expertise under their bylines in a...

Tags: Google Inc., DuPont Co., Web Site, Wikipedia, Knol, Wiki, Online Communications, Reuters, Google, encyclopedia

News items 2008-07-24

2016: "You're watching the Linux Channel."

July 24th, 2016. Josef Konsumer, a home-based employee and portfolio manager for ICBC/CiticorpChase, a Chinese-owned multinational investment bank, wakes up to hear his alarm clock go off at 8am, and gets out of bed, his 47-year old body aching from an aggressive personal trainer session from the...

Tags: PC, Linux, Desktops, Microsoft Windows, Data Centers, Operating Systems, Open Source, Software, Hardware, Storage, Data Management, Jason Perlow

Blog posts 2008-07-24

Ballmer does Windows; Johnson joins Juniper

Update: Microsoft had its annual management shakeup--these things tend to happen at the end of the fiscal year--and Kevin Johnson is leaving as head of the company's platform and services division. As a result, Johnson's unit is split into two--Windows and online services--and CEO Steve Ballmer becomes the primary advocate...

Tags: Juniper Networks Inc., Steve Ballmer, Microsoft Windows, Operating Systems, Software, Larry Dignan

Blog posts 2008-07-24

Facebook gets serious about app quality

Facebook at its F8 developer powwow had a bevy of announcements that garnered interest, but among the most notable were its efforts to improve the quality of applications on the social networking site. First, the brief recap of Facebook's news (statement, Steve O'Hear's takeaways, Webware and Techmeme...

Tags: Facebook, Larry Dignan

Blog posts 2008-07-24

News to know: DNS flaw; Amazon; Microsoft shakeup; Facebook

Notable headlines: Ryan Naraine: Researchers borrow from Google PageRank for network defense service Attack code published for DNS flaw Nate McFeters: |)ruid and HD Moore release part 2 of DNS exploit 'Spam King' escapes from federal prison iPhone vulnerable to phishing,...

Tags: Apple iPhone, Facebook, DNS, Amazon.com Inc., Microsoft Corp., Microsoft Xbox, Flaw, Game Players, Domain Names, Networking, Security, Consumer Electronics, Personal Technology, Internet, Larry Dignan

Blog posts 2008-07-24

Parallels releases Parallels Server for Mac

I almost missed Parallels' announcement of Parallels Server for Mac. I didn't speak with company representatives. All I saw was a press release. It was nearly lost in a huge pile of other mail in my inbox. Although there are several virtual machine software products that support...

Tags: Apple Macintosh, Operating System, Virtual Machine, Parallels Server, Parallels Management Console, Toolset, Desktops, Apple Mac OS, Desktop Virtualization, Operating Systems, Servers, Hardware, Software, Dan Kusnetzky

Blog posts 2008-07-24

Hands-on: App Store Ad Hoc distribution

There's only one official way to get "legitimate" software for the iPhone 2.0 and iPod touch – via Apple's included App Store. The much-heralded service offers almost 1,000 free and paid application in numerous categories and has been well publicized over the last week. I recently had...

Tags: Apple iPhone, Developer, Advertisement, Apple Inc., Identifier, Digital Music, Digital Media, Personal Technology, Consumer Electronics, Jason D. O\'Grady

Blog posts 2008-07-23

Managing growth - a followup to yesterday's guest blog

Yesterday, Dean Cycon of Dean's Beans wrote a guest blog for this column on "Starbucks' Dirty Little Secret". The blog is worthy of some followup, as well as some additional information that Dean shared with me about their corporate philosophy. Growth is good for a company,...

Tags: Trader, Blog, Dean Cycon, X2 Development Corp., Strategy, Management, Christopher Dawson

Blog posts 2008-07-23

Microsoft splits its Platforms

Microsoft splits its Platformsjohnson leavingFirst of all, this is good news. It's not like he as done a good job running this companies marketing and online business. This is good news. Microsoft is making changes and its for the better. For all your naysayers who like to...

Tags: NETWORKING, Microsoft Corp., Johnson, rep, Juniper Networks Inc.

Discussion threads 2008-07-23

Accenture gets deeper into the green IT services game

Need some outside perspective on the green status of your IT infrastructure? Accenture, which is one of Forrester Research's darlings when it comes to green IT services, has created a set of services called the Accenture Green Technology Suite that handle anything from basic green "maturity" assessments and modeling tools...

Tags: Game, Data Center, Accenture Ltd., Green IT, Data Centers, Storage, Hardware, Data Management, Heather Clancy

Blog posts 2008-07-23

Attack code published for DNS flaw

The urgency to patch Dan Kaminsky's DNS cache poisoning vulnerability just went up a few notches. Exploit code for the flaw, which allows the insertion of malicious DNS records into the cache of the target nameserver, has been added to Metasploit, a freely distributed attack/pen-testing tool....

Tags: Ryan Naraine

Blog posts 2008-07-23