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	<title><![CDATA[service level Resources | ZDNet]]></title>
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	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to service level]]></description>
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		<title><![CDATA[Justifying SQL Server Management Tools in a Down Economy]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1168065]]></link>
		<description><![CDATA[These days, it's tough being part of an IT organization. Your budget's being slashed due to the downturn in the economy, but you're being told to keep service levels high. How do you balance a smaller bottom line with demands for high service levels?    The secret is...]]></description>
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		<pubDate>Thu, 22 Oct 2009 00:00:00 -0700</pubDate>
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		<category domain="http://updates.zdnet.com/tags/server.html"><![CDATA[Server]]></category>
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		<title><![CDATA["Net neutrality" is stupid]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-12694-0.html?forumID=1&threadID=55490&messageID=1049142&start=0]]></link>
		<description><![CDATA["Net neutrality" is stupidThe problem, mixing social with business.The problem here is Robin is trying to treat a massive business investment billions in captial investment as if its a socialized publicly owned utility which it is not.Other countries subsidise connectivity/ISPs because they believe having broadband everywhere is critical to their...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Tue, 16 Dec 2008 07:27:00 -0800</pubDate>
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		<title><![CDATA[The wrong way to spread broadband]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-9588-0.html?forumID=1&threadID=20656&messageID=395351&start=0]]></link>
		<description><![CDATA[The wrong way to spread broadbandSince when?"...some corporations want to control what we access over the Internet. This would include giving better connections to their favored content and charging money for that privilege."When did that happen? What companies have expressed an intention to "control what we access over the internet"?...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Thu, 04 May 2006 11:29:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/network+technology.html"><![CDATA[Network technology]]></category>
		<category domain="http://updates.zdnet.com/tags/service+level.html"><![CDATA[service level]]></category>
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		<title><![CDATA[Improve Service Levels With Meaningful Measurement]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=243599]]></link>
		<description><![CDATA[Measuring service levels is one of the most important aspects of Service-Level Management SLM. If one cannot accurately measure service levels, one will never be able to improve them. Managing something that is not being measured is not only difficult, it is impossible to quantify success without proof points verifying...]]></description>
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