service level

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Justifying SQL Server Management Tools in a Down Economy

These days, it's tough being part of an IT organization. Your budget's being slashed due to the downturn in the economy, but you're being told to keep service levels high. How do you balance a smaller bottom line with demands for high service levels? The secret is...

Tags: Microsoft SQL Server, Information Technology, Server, Quest Software Inc., Tool, Service Level, Productivity, Strategy, Management

White papers 2009-10-22

"Net neutrality" is stupid

"Net neutrality" is stupidThe problem, mixing social with business.The problem here is Robin is trying to treat a massive business investment billions in captial investment as if its a socialized publicly owned utility which it is not.Other countries subsidise connectivity/ISPs because they believe having broadband everywhere is critical to their...

Tags: TELECOMMUNICATIONS, Telecom & Utilities, Net Neutrality, Google Inc., service level, telecommunications company, Internet

Discussion threads 2008-12-16

The wrong way to spread broadband

The wrong way to spread broadbandSince when?"...some corporations want to control what we access over the Internet. This would include giving better connections to their favored content and charging money for that privilege."When did that happen? What companies have expressed an intention to "control what we access over the internet"?...

Tags: Network technology, service level, cable, Internet, broadband, Net Neutrality

Discussion threads 2006-05-04

Improve Service Levels With Meaningful Measurement

Measuring service levels is one of the most important aspects of Service-Level Management SLM. If one cannot accurately measure service levels, one will never be able to improve them. Managing something that is not being measured is not only difficult, it is impossible to quantify success without proof points verifying...

Tags: Service Level, Service Management, Service Level Management, It Operations, It service Management

White papers

Additional Resources

Google Public DNS offers nothing to home end user

No speed boost either.Google will really profile you with this. Also Zack your download speeds are faster than up load speeds.Google Bashing pure and simpleWhat exactly does DNS have to do with masking identity and creating an "untraceable" data stream across the web? That would be a proxy and...

Tags: Domain names, NETWORKING, DNS, Google Inc.

Discussion threads 2009-12-03

Google announces Public DNS

It won't filter content, it will just put the higher paid blog spam ads at the top. No thanks. It seems that Google is trying ever so desperately to get into everyone's business, unfortunately that is going to backfire on them. No one trusts Google anymore, they are...

Tags: Internet service providers (ISPs), Domain names, Loverock, Google Inc., DNS, OpenDNS, Internet Service Provider

Discussion threads 2009-12-03

Fake H1N1 (Swine Flu) alerts lead to malware

How stupid are People?Very much so, I guess.Is there a Mac version?This is useless for me1. No link to fake CDC site.2. No Mac version.Very, and no.[b] [/b]If you're that bummed out.. try Boot Camp.Or WINE...

Tags: SECURITY, Spyware, adware & malware, Operating systems, malware, vulnerability, H1N1 flu, Apple Mac OS X, Microsoft Windows

Discussion threads 2009-12-02

A modest proposal to transform health care

Not warehouses, service stationsSorry but in a warehouse the stored items sit and wait for resale. They don't think and they don't become ambulatory. I think the better analogy the one you mentioned: car repair shops. The longer cars sit on the lift the less efficient the operation....

Tags: Financial Planning, Vertical industries, Benefits, HEALTHCARE, insurance, health care

Discussion threads 2009-12-02

Consumer Reports ranks AT&T last among U.S. wireless carriers

More salt on the woundEven AT&T's latest commercials seem to echo the very same perceptions everyone has of them. And they seem to do little to help their own image.I think one commercial boasts they can reach something like 98% of the US population, which is great if you...

Tags: Smart phones, Wi-Fi, Wireless and Mobility, Telecom & Utilities, AT&T Corp., VZW, Apple iPhone, LTE, Verizon Communications Inc., Apple Inc., wireless carrier, carrier, Consumer Reports, wireless

Discussion threads 2009-12-01

Ruby on Rails becomes latest open-source offering to run on Microsoft's Azure cloud

RE: Ruby on Rails becomes latest open-source offering to run on Microsoft's Azure cloudI still don't understand what in Azure is different for the better or worst than Amazon's or Rackspace's or other instant-server-on-demand cloud offerings.Interesting. Let's see if fellow ZDNet bloggers will acknowledge this..The more offerings, the better, as...

Tags: Blogging, Ruby on Rails, Ruby, dev, Amazon.com Inc., Microsoft Corp., Rackspace, Azure, open source, Google Inc., Microsoft Azure

Discussion threads 2009-12-01

Sun offers VirtualBox 3.1 and "Teleportation" migration capabilities

Q?What is "Sun Tax"?Paying for software.A lot of free/open source advocates are resorting to calling paying for software a "tax." It's a badly abused term in this sense, but they still continue to use it.RE: Sun offers VirtualBox 3.1 and Have you ever "bought" Sun software? It feels like...

Tags: desktop virtualization, Taxes, Tools & Techniques, Workstations, Free trade, Servers, Sun Microsystems Inc., innotek VirtualBox, VirtualBox 3.1, software, server, workstation, tax

Discussion threads 2009-12-01

StatEL 2.4 (Windows)

StatEL is a new set of statistic tests, operating directly on Excel spreadsheet, and especially developped in a didactic way for all users of Statistics, regardless of their skill level, who want : -to be advised on choice of statistical test, -to be helped on data selection, -to understand results...

Tags: Microsoft Windows, Ad Science, StatEL, StatEL Software, Tools & Techniques, Microsoft Excel, Management, Microsoft Office, Office Suites, Software

Software downloads 2009-11-30

Dark Internet Fundamentals

We all think we know the internet - the service that has magically transmitted these words from my keyboard to your eyeballs - but how much do you know of the fundamentals? As I wrote about last year, the plumbing of the internet...

Tags: Network, Attack, Internet, Security, Oliver Marks

Blog posts 2009-11-29

Jet Service Desk 1.62 (Windows)

Jet Service Desk is a high-speed Help Desk / Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level Management, Knowledge Management. Jet Service Desk main module corresponds to classic Windows application which takes 4-9 MB of memory and...

Tags: Service Desk, Microsoft Windows, Da COBRA Software, Fast Report, It Services

Software downloads 2009-11-29

Peak oil panic? Dubai or not Dubai?

Harry, please ignore the deniersThey will try to quash any voice of reason. I believe they hope to maneuver themselves into a position where they can argue that they should not be affected by the consequences because they don't believe in man-made climate change. Pure selfishness.Keep it coming. We are...

Tags: Food & Beverage, food, oil

Discussion threads 2009-11-26

Web Help Desk Free 9.2.3.1 (Mac)

The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...

Tags: Web, Customer Service, Apple Macintosh, MacsDesign Studio, Help Desk, Call Centers, LDAP, Channel Management, It Operations, Directory Services, Enterprise Software, Software, Marketing

Software downloads 2009-11-25

Web Help Desk Pro 9.2.3.1 (Mac)

This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD...

Tags: Asset, Web, Apple Macintosh, MacsDesign Studio, Web Help Desk, Help Desk, Call Centers, Asset Management, It Operations, Financial Services, Operational Planning, Finance, Business Operations

Software downloads 2009-11-25

Garmin Nuvi 1690

Garmin made a pretty big splash last year when it debuted the Nuvi 880, its first-ever Internet-connected portable navigation device PND featuring MSN Direct data service. With MSN Direct scheduled to go offline in the very near future, Garmin had to create something to fill this void, so it partnered...

Tags: Garmin Nuvi, Garmin Ltd., data service, portable navigation device, suction-cup, cradle

Product reviews 2009-11-24

iPhone replacements

washed out row of pixelsI had a washed out row of pixels on my screen and they just gave me a brand new one. Took about 5 minutes, and when I hooked it up to iTunes, everything I had synced: contacts, songs, movies, text messages, alarm clocks, notes, etc. was...

Tags: Sales strategy, Smart phones, Sales force management, Verizon Communications Inc., Apple iPhone, sales

Discussion threads 2009-11-24

The medical home is reform without objections, so far

Medical HomeThis path is already being broken. At my company, the $56/paycheck credit for not taking a company medical insurance plan has been replaced with a $20 credit IF you participate in a company-sponsored "wellness" program. You have to have a screening on company time - weight, BP,...

Tags: HEALTHCARE, Vertical industries, Financial Planning, United HealthCare, DUI, public entity, insurance

Discussion threads 2009-11-23