service level

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Justifying SQL Server Management Tools in a Down Economy

These days, it's tough being part of an IT organization. Your budget's being slashed due to the downturn in the economy, but you're being told to keep service levels high. How do you balance a smaller bottom line with demands for high service levels? The secret is...

Tags: Microsoft SQL Server, Information Technology, Server, Quest Software Inc., Tool, Service Level, Productivity, Strategy, Management

White papers 2009-10-22

"Net neutrality" is stupid

"Net neutrality" is stupidThe problem, mixing social with business.The problem here is Robin is trying to treat a massive business investment billions in captial investment as if its a socialized publicly owned utility which it is not.Other countries subsidise connectivity/ISPs because they believe having broadband everywhere is critical to their...

Tags: TELECOMMUNICATIONS, Telecom & Utilities, Net Neutrality, Google Inc., service level, telecommunications company, Internet

Discussion threads 2008-12-16

The wrong way to spread broadband

The wrong way to spread broadbandSince when?"...some corporations want to control what we access over the Internet. This would include giving better connections to their favored content and charging money for that privilege."When did that happen? What companies have expressed an intention to "control what we access over the internet"?...

Tags: Network technology, service level, cable, Internet, broadband, Net Neutrality

Discussion threads 2006-05-04

Improve Service Levels With Meaningful Measurement

Measuring service levels is one of the most important aspects of Service-Level Management SLM. If one cannot accurately measure service levels, one will never be able to improve them. Managing something that is not being measured is not only difficult, it is impossible to quantify success without proof points verifying...

Tags: Service Level, Service Management, Service Level Management, It Operations, It service Management

White papers

Additional Resources

Cisco launches iPhone security app

I wonder if the reporter asked them whether they had plans for Blackberries or Android?Considering the number of senior people who use Blackberry's, I would have thought Cisco would have thought of that first?No kidding.....Wouldn't a more enterprise type of device be the first place for Cisco to focus on....

Tags: Smart phones, security, Apple iPhone, Cisco Systems Inc.

Discussion threads 2009-11-20

Web Help Desk Free 9.2.3 (Mac)

The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...

Tags: Web, Customer Service, Apple Macintosh, MacsDesign Studio, Help Desk, Call Centers, LDAP, Channel Management, It Operations, Directory Services, Enterprise Software, Software, Marketing

Software downloads 2009-11-20

Web Help Desk Pro 9.2.3 (Mac)

This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD...

Tags: Asset, Web, Apple Macintosh, MacsDesign Studio, Web Help Desk, Help Desk, Call Centers, Asset Management, It Operations, Financial Services, Operational Planning, Finance, Business Operations

Software downloads 2009-11-20

Google makes Chrome OS open source today

Contrary to rumors, Google did not release a beta version of its much anticipated Chrome operating system today. And nothing is coming anytime soon: the final version is at least a year away, the mega giant web company said. But there was some significant news for the...

Tags: Google Inc., Web, Operating System, Netbook, Netbooks, Nettops & MIDs, Open Source, Operating Systems, Hardware, Software, Paula Rooney

Blog posts 2009-11-19

Microsoft finds security hole in Google Chrome Frame

HAHA! Way to go Microsoft! They basically just told Google to suck it! The best part is they were right the whole time. Yet people blindly defended Google. It would seem Google has more software issues than anyone else.RE: Microsoft finds security hole in Google Chrome FrameI'm not...

Tags: Web browsers, security, Google Inc., Microsoft Corp., attack surface, Google Chrome

Discussion threads 2009-11-19

Reid promises 60 on Saturday

promises, promises, promisesHe will not get his 60 on Saturday. There are enough senators with the backbone to avoid what will be an economic catastrophe for our nation.Obama created phantom jobsSomeone did bother looking into the jobs Obama claimed to save / create and found this:http://www.youtube.com/watch?v=r1t3zZBhJ7wBlog not about Obama or...

Tags: Vertical industries, Benefits, HEALTHCARE, health care, Reid

Discussion threads 2009-11-19

Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs

Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your ROI. Watch "Learn how Performance Metrics for Telecom Expense Management drive new ROIs and SLAs" available now.

Tags: SLA, Performance, ROI, Cerylion Inc., Roi/Tco, Service Level Management, Finance, Managerial Accounting, It Operations, It service Management

Webcasts 2009-11-18

Next year is THE year for cloud computing

Here is what Indu Kodukula, CTO of SunGard Availability Services thinks how cloud computing is likely to transform the computing industry landscape in 2010. Commentary - Yogi Berra had it right - it?s difficult to make predictions, especially about the future. It?s especially difficult...

Tags: CIO, Cloud Computing, Virtualization, Hardware, cloud, Indu Kodukula

News items 2009-11-17

Apple nukes Psystar

Why is this legal?What I want to know is *why* is it legal for Apple to say "OSX can only run on hardware we provide"? Wouldn't that constitute a monopoly on OSX since they stifle competition and someone else can't provide OSX software systems? Isn't that the literal...

Tags: Tools & Techniques, Operating systems, Apple Inc., Psystar, hardware, OSX, software

Discussion threads 2009-11-15

The stupid network will get a hearing

Leave my bits aloneIf I pay for unlimited service up to a certain speed that's what I expect to get. The fee I pay is supposed to cover the level of service I order. If a company is investing in a service I didn't buy, they neeed to get their...

Tags: ROI/TCO, carrier, network

Discussion threads 2009-11-13

Google: Firms can get rid of Office in a year

In other words, Google Appsare still at that 1 to 2 percent mark.Good Riddance!It won't be missed.Man, so true, MS Office is a big hairball of baroque features to format for8.5x11. MS Office will be on a downward slide from here on out.In terms of what is need for the...

Tags: Google Inc., Microsoft Office, Microsoft Corp.

Discussion threads 2009-11-13

SimpleAuthority 2.6 (Mac)

SimpleAuthority is a Certification Authority CA that is designed to be very easy to use. It generates and manages keys and certificates that provide cryptographic digital identities for people and/or computer servers. These identities are designed to be used in other applications such as for: secure email - for...

Tags: Apple Macintosh, SSL, SimpleAuthority, Ssl/Tls, Authentication/Encryption, E-mail, Network Security, OpenOffice, Security, Servers, Online Communications, Networking, Office Suites, Software, Hardware

Software downloads 2009-11-12

Why IT can't seem to deliver measurable productivity

Sounds like excuses to me.If it can't be shown on the bottom line, its useless.IT really needs to be aligned with business needs.From what I have heard talking with several managers, IT needs to come out out the silo and focus on delivering business needs and services. From what...

Tags: Product marketing, Strategy, IT Operations, information technology, customer service

Discussion threads 2009-11-11

Garmin plots Android phone

Why does everyone think they can make a good phone?!Granted Apple made it look easy with the iPhone, but look at Motorola. The Droid appears to have broken their streak of clunkers, but even a company with a long-history of successes in the market can struggle to turn out a...

Tags: Telecom & Utilities, Handhelds, Cellular phones, Smart phones, Droid, Garmin Ltd., phone

Discussion threads 2009-11-11

Epicor's implementation cost drive: what does it really mean?

Epicor's announcement Monday that it has created a shared benefits program for implementations looks like a step in the right direction for those of us that want to see lowered implementation costs. On the face of it, the offer is compelling. According to the press release:...

Tags: Epicor Software Corp., Customer, Benefits, Roi/Tco, Outsourcing, Human Resources, Finance, Managerial Accounting, It Operations, Business Operations, Outsourcing & Subcontracting, Dennis Howlett

Blog posts 2009-11-11

Clearwire: 'Google believes in us'

Google investmentsI wonder if Google will now start investing in Verizon's LTE buildout. The two companies have become quite chummy lately.Has google made any further investments in Clearwire? New marketsA friend of mine is setting up sales territory in the Raleigh and Philly markets for Clearwire. He's totally...

Tags: Wi-Fi, Wireless and Mobility, Google Inc., Clearwire Corp.

Discussion threads 2009-11-11