service level

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Justifying SQL Server Management Tools in a Down Economy

These days, it's tough being part of an IT organization. Your budget's being slashed due to the downturn in the economy, but you're being told to keep service levels high. How do you balance a smaller bottom line with demands for high service levels? The secret is...

Tags: Microsoft SQL Server, Information Technology, Server, Quest Software Inc., Tool, Service Level, Productivity, Strategy, Management

White papers 2009-10-22

"Net neutrality" is stupid

"Net neutrality" is stupidThe problem, mixing social with business.The problem here is Robin is trying to treat a massive business investment billions in captial investment as if its a socialized publicly owned utility which it is not.Other countries subsidise connectivity/ISPs because they believe having broadband everywhere is critical to their...

Tags: TELECOMMUNICATIONS, Telecom & Utilities, Net Neutrality, Google Inc., service level, telecommunications company, Internet

Discussion threads 2008-12-16

The wrong way to spread broadband

The wrong way to spread broadbandSince when?"...some corporations want to control what we access over the Internet. This would include giving better connections to their favored content and charging money for that privilege."When did that happen? What companies have expressed an intention to "control what we access over the internet"?...

Tags: Network technology, service level, cable, Internet, broadband, Net Neutrality

Discussion threads 2006-05-04

Improve Service Levels With Meaningful Measurement

Measuring service levels is one of the most important aspects of Service-Level Management SLM. If one cannot accurately measure service levels, one will never be able to improve them. Managing something that is not being measured is not only difficult, it is impossible to quantify success without proof points verifying...

Tags: Service Level, Service Management, Service Level Management, It Operations, It service Management

White papers

Additional Resources

ServersCheck Monitoring Software 8.0.2 (Windows)

ServersCheck Monitoring Software is an application for monitoring, reporting and alerting on the availability of systems, networks and applications. It includes real-time HTML reports, graphs and Service Level details. Round-the-clock monitoring with alerting via e-mail, network message or SMS. The built-in Web server enables to administrate ServersCheck through a Web...

Tags: Microsoft Windows, ServersCheck, ServersCheck Monitoring Software, Text Messaging/SMS/MMS, Tools & Techniques, Telephony, Cellular Phones, Networking, Consumer Electronics, Personal Technology, Online Communications, Management

Software downloads 2009-11-07

The Enterprise 2.0 Value Propositions Agenda

Time is Money: Where's the Beef? The now biannual US 'Enterprise 2.0' conference is a wrap, but disappointingly there is still little business understanding of what the term means or what the value propositions and benefits are. The general 2.0 suffix is well understood by technology...

Tags: Collaboration, Enterprise 2.0, Conference, E2.0, Susan Scrupski, Oliver Marks

Blog posts 2009-11-05

Droid Preview: iPhone's first real competition has arrived

The MicroSD card is not only expandableIt is hot-swappable. So basically your storage is only limited to how many cards you can afford.Competition is GREAT!I am glad Android is taking off, the future is Linux driven devices/appliances.To the naysayers that Linux distro devices/appliances are a 'niche' I guess Google is...

Tags: Smart phones, Apple iPhone, Droid Preview, phone, card

Discussion threads 2009-11-05

Analyst: Big on Motorola, Android; no love for RIM, Palm

To Stay in Business,eventually they will turn to Android.The SAME WAY did HTC and MOTOROLA.and IT will not Take Long!RE: Analyst: Big on Motorola, Android; no love for RIM, PalmRIM forever!droid is cool, but read the comments on the original article.this guy is probably waaaay off.IT Analysts are kind of...

Tags: Telecom & Utilities, Investment, Handhelds, droid, IT-Analysts, Motorola Inc., Research In Motion Ltd., Palm Inc., phone, Pre, v60

Discussion threads 2009-11-02

Figuring the value of software

Phil Wainewright's discussion about the cost of running highly scalable SaaS applications like SuccessFactors comes at the right time. He says: Speaking in the opening keynote of SIIA OnDemand in San Jose this morning, SuccessFactors CEO Lars Dalgaard let slip a statistic that set several...

Tags: Software, Software-as-a-service, SuccessFactors Inc., SAP AG, Phil Wainewright, Software As A Service (SaaS), Managed Hosting, Cloud Computing, Emerging Technologies, Dennis Howlett

Blog posts 2009-11-02

Holiday Gift Guide 2009: Top Five HDTVs

Whatever the size of your wallet, every living room should have a respectable television set. Good news: HDTVs are cheaper, bigger and better than ever. Here are my top five picks for this year. Splurge: Samsung UNB8500 Series ...

Tags: Samsung Electronics Co. Ltd., HDTV, Video, 1080p, TVs, Corporate Communications, Tv & Home Theater, Personal Technology, Home Entertainment, Marketing, Sean Portnoy

Blog posts 2009-11-01

In recession, VoIP makes strong case for cutting your home landline

Tempting, but I will passI've considered VoIP several times over the years, but it usually just takes a few phone calls with a friend or relative who is using VoIP before I change my mind! Not infrequently, the conversation becomes a warbling mess. Then there are times we...

Tags: Telephony, TELECOMMUNICATIONS, VoIP, phone, recession

Discussion threads 2009-10-30

Apple releases iTunes 9.0.2, kills Palm Pre sync ... again

Round up the executive and throw them in jailApple's behavior is simply unacceptable.Palm... Shakes HeadNote to Palm: Make a Front end that uses the iTunes DB or quit trying to keep hacking. It is REALLY stupid. A) You will never keep ahead of this.B) Even if you keep fixing it,...

Tags: Digital music, Digital media, Smart phones, Apple Inc., Palm Inc., Apple iTunes, Palm Pre

Discussion threads 2009-10-29

Five reasons to deliver a virtual service, not a virtual server

What began as an interesting technological experiment has now become an opportunity for IT to shape its future, says Fortisphere's Lilac Berniker Commentary - As virtualization becomes an increasingly commonplace technology in the datacenter, the breadth of stakeholders in the virtual environment is growing. ...

Tags: Information Technology, Workload, Virtual Server, Server, Strategy, Management, virtualization, Lilac Berniker Fortisphere, Special to ZDNet, Lilac Berniker Fortisphere, Special to ZDNet

News items 2009-10-29

US-CERT warns about BlackBerry spyware app

Justification for Apple's model?It can't be said just yet, but it's looking like a pool of trusted applications may be a good idea after all, despite the level of control wielded by Apple.No....Gee, just because someone releases a spyware app doesn't mean we need to only let RIM distribute apps....

Tags: Spyware, adware & malware, Cyberthreats, Handhelds, spyware app, Apple Inc., BlackBerry spyware app, US-CERT Warns, spyware, US-CERT, RIM BlackBerry, phone

Discussion threads 2009-10-28

Google, Android 2.0 sticks fork in GPS devices

It would also be great if Android could automatically re-route you in real-time, when things like the Bay Bridge suddenly close. This means munincipalities automatically posting closures on a web site, that all providers can use in real-time. Munincipalities could also distribute traffic in real-time. Lots of possibilities to replacing...

Tags: Handhelds, Mobile operating systems, Smart phones, GPS, Google Inc., Google Android 2.0, GPS Devices, battery, Google Android

Discussion threads 2009-10-28

What the DoD now says about open source

I could just see a commander in the field ....having to wait for procurement to get a simple map through bids while his troops are getting shot up even though it is publicly available (oh wait, isn't that how the Chinese embassy got accidentally bombed?)Always use the best tool for...

Tags: Linux, UNIX, Operating systems, Cyberthreats, SECURITY, Spyware, adware & malware, U.S. Department of Defense, open source, OpenBSD, attack

Discussion threads 2009-10-28

Dear Microsoft: What's the deal with Windows 7 upgrades?

Location?38.921473?N 77.066946?WYep, same here ...... stonewalled at every turn. With you ...... I can see, because you've been pulling on Microsoft's scab lately. But in Ed's case, I don't know why they would treat him like that.^o^Message has been deleted..Believe it or not ...... it makes little difference. The...

Tags: upgrade media, reverse engineering, Microsoft Windows 7, Microsoft Windows

Discussion threads 2009-10-27

Amazon launches relational database service: Think MySQL in the cloud

Three reasons this is a bad paradigm...Security, security and...let's see, what was that other thing...oh yeah, security. The comment "enterprise customers are likely to take their time moving sensitive data into Amazon?s RDS effort" should be nominated for the understatement of the year award. What's more likely is...

Tags: Databases, Web servers, Storage, Web site development, RDBMS, Amazon.com Inc., sensitive data, database, MySQL

Discussion threads 2009-10-27

Amazon launches relational database service: Think MySQL in the cloud

Amazon on Tuesday launched a public beta of a service dubbed the Amazon Relational Database Service RDS. The main appeal: Allow customers to operate and scale database clusters while leaving pesky tasks like patching and administration to Amazon Web Services. Adam Selipsky, vice president of Amazon Web...

Tags: MySQL, Amazon Web Services, Web Service, Amazon.com Inc., RDBMS, EC2, Databases, Enterprise Software, Software, Data Management, Larry Dignan

Blog posts 2009-10-27

A Net Neutrality Solution: Opinions Wanted

First thoughts"the incumbents fought it tooth and nail"Same thing happened in the last 4 industrial revolutions!I'm broadly in favour of your improvements ... with a few caveats ... and will look at the 2 papers you plugged, sorry referenced ;-)"Users should be concerned that the Internet services they pay for...

Tags: Fiber optics, Net Neutrality, Net Neutrality Solution

Discussion threads 2009-10-26