<![CDATA[service level management Resources | ZDNet]]> en-us <![CDATA[Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs]]> Wed, 18 Nov 2009 00:00:00 -0800 <![CDATA[Aligning COBIT 4.1, ITIL V3 and ISO/IEC 27002 for Business Benefit]]> Thu, 15 Oct 2009 00:00:00 -0700 <![CDATA[The democratization of IT]]> Fri, 18 Sep 2009 06:54:19 -0700 <![CDATA[Dynamic SLA Template Adjustments Based on Service Property Monitoring]]> Tue, 08 Sep 2009 00:00:00 -0700 <![CDATA[Service Level Agreement in Cloud Computing]]> Sat, 05 Sep 2009 00:00:00 -0700 <![CDATA[Get the Motor Running]]> Tue, 01 Sep 2009 00:00:00 -0700 DELL HOG DELL,HOG <![CDATA[Service Level Management: Mastering Concepts & Strategies]]> Tue, 11 Aug 2009 00:00:00 -0700 <![CDATA[Controlling Storage and IT Costs]]> Tue, 21 Jul 2009 00:00:00 -0700 <![CDATA[IT Service Management for the Midsized Business]]> Thu, 02 Jul 2009 00:00:00 -0700 BMC BMC <![CDATA[Swisscom Replaces Paper Process With Dashboard to Monitor SLAs for 200 Systems]]> Wed, 01 Jul 2009 00:00:00 -0700 MSFT SCMW Y MSFT,SCMW Y <![CDATA[HP ITSM Software Optimises Business Processes at ZithaKlinik Boosting Service Delivery]]> Wed, 01 Jul 2009 00:00:00 -0700 HPQ HPQ <![CDATA[HP IT Service Management Solution Provides Return on Investment Inside 18 Months at Austrian Airlines]]> Wed, 01 Jul 2009 00:00:00 -0700 HPQ HPQ <![CDATA[Mission Accomplished for Customer Support Command Center]]> Tue, 30 Jun 2009 00:00:00 -0700 IBM IBM <![CDATA[All About Azure]]> Tue, 09 Jun 2009 00:00:00 -0700 MSFT MSFT <![CDATA[Honoring SLAs on Cloud Computing Services: A Control Perspective]]> Tue, 09 Jun 2009 00:00:00 -0700 <![CDATA[An Efficient Method for Service Level Agreement Assessment]]> Thu, 04 Jun 2009 00:00:00 -0700 <![CDATA[TIBCO takes PaaS plus integration capabilities to global enterprises via their choice of clouds]]> Wed, 03 Jun 2009 09:25:55 -0700 TIBX TIBX <![CDATA[Mainframes provide fast-track access to private cloud benefits for enterprises, process ecosystems]]> Tue, 02 Jun 2009 09:39:19 -0700 <![CDATA[HP Software Resolves End-User Problems at Major Turkish Telecommunications Company]]> Mon, 01 Jun 2009 00:00:00 -0700 HPQ HPQ <![CDATA[Recovery Manager for Active Directory]]> Tue, 26 May 2009 00:00:00 -0700 MSFT MSFT