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- Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs
- Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your ROI. Watch "Learn how Performance Metrics for Telecom Expense Management drive new ROIs and SLAs" available now.
- Tags: SLA, Performance, ROI, Cerylion Inc., Roi/Tco, Service Level Management, Finance, Managerial Accounting, It Operations, It service Management
- Webcasts 2009-11-18
- Aligning COBIT 4.1, ITIL V3 and ISO/IEC 27002 for Business Benefit
- This management briefing is the result of a joint study initiated by the UK's Office of Government Commerce and the IT Governance Institute in response to the growing significance of best practices to the IT industry and the need for senior business and IT managers to better understand the value...
- Tags: Benefit, Best Practice, ITIL, Process Improvement, It Services, Service Level Management, Quality, Business Operations, It Operations, It service Management
- White papers 2009-10-15
- The democratization of IT
- Web 2.0 was a grassroots revolution, not consumerization but democratization. That is the trend that is now transforming IT - even IT service management, as Service-now.com demonstrates. by Phil Wainewright
- Tags: Information Technology, Web 2.0, Service Level Management, Strategy, Internet, It Operations, It service Management, Management, Phil Wainewright
- Blog posts 2009-09-18
- Dynamic SLA Template Adjustments Based on Service Property Monitoring
- Service Level Agreements SLAs are used to manifest guarantees about certain functional and non-functional aspects of service execution. Service providers are confronted with a hard problem when trying to estimate reasonable QoS levels and other default settings for SLA templates. The insufficient use of formal service behaviour descriptions, varying resource...
- Tags: SLA, Monitoring, Adjustment, Service Level Management, It Operations, It service Management
- White papers 2009-09-08
- Service Level Agreement in Cloud Computing
- Cloud computing that provides cheap and pay-as-you-go computing resource is rapidly gaining momentum as an alternative to traditional IT Infrastructure. As more and more consumers delegate their tasks to cloud providers, Service Level AgreementsSLA between consumers and providers emerge as a key aspect. Due to the dynamic nature of the...
- Tags: SLA, Cloud Computing, Wright State University, Service Level Management, It Operations, It service Management
- White papers 2009-09-05
- Get the Motor Running
- Deeley Harley-Davidson wanted to introduce new services to meet business requirements and ensure service-level agreements SLAs with retail partners are met, while minimizing the maintenance load on a busy IT staff. Deeley Harley-Davidson virtualized using Dell EqualLogic Storage Area Networks SANs and Dell PowerEdge blade servers running Microsoft Hyper-V virtualization...
- Tags: Dell Computer Corp., Harley-Davidson Inc., Service Level Management, Blade Servers, Utility Computing, Servers, Storage Area Networks (SAN), Storage Management, It Operations, It service Management, Hardware, Storage
- Case studies 2009-09-01
- Service Level Management: Mastering Concepts & Strategies
- Developing and implementing a Service Level Management SLM methodology and associated Operating Level Agreements OLAs and Service Level Agreements SLAs can be among the most challenging, time-intensive tasks that you will undertake in your IT Enterprise and your Service Desk. This presentation addresses what it takes for you to determine...
- Tags: Service Desk, Strategies Ltd., Better Management.com, Service Level Management, Service Management, It Operations, It service Management
- Webcasts 2009-08-11
- Controlling Storage and IT Costs
- As resources are stretched, managing them is more critical and more difficult. Virtualization can obscure performance issues and complicate storage management. Administrators trying to maintain their SLAs can quickly lapse into reactive mode, delaying true management of the environment by focusing on the immediate issue without a view of the...
- Tags: Information Technology, Environment, Management, IT Cost, Tek-Tools Software, Service Level Management, Storage, Storage Management, It Operations, It service Management, Hardware
- White papers 2009-07-21
- IT Service Management for the Midsized Business
- The issues faced today by many midsized businesses are not that different than those faced by large enterprises. The pressure to keep IT systems running at peak performance, manage risk, and reduce costs while at the same time maintaining a competitive advantage are the daily challenges midsized businesses face. The...
- Tags: BMC Software Inc., Information Technology, Business, Strategy, It Management, Service Level Management, Management, It service Management, It Operations
- Webcasts 2009-07-02
- Swisscom Replaces Paper Process With Dashboard to Monitor SLAs for 200 Systems
- Switzerland's leading telecommunications provider Swisscom wanted a cost-effective dashboard tool to help its employees to monitor compliance issues with Service Level Agreements SLAs without reviewing paper-based reports. Swisscom rejected business analytics solutions from other major vendors because they were over specified, required third-party support, and were expensive to license. Working...
- Tags: SLA, Monitor, Swisscom AG, Dashboard, Microsoft Corp., Service Level Management, It Operations, It service Management
- Case studies 2009-07-01
- HP ITSM Software Optimises Business Processes at ZithaKlinik Boosting Service Delivery
- ZithaKlinik wanted a reliable IT Service Management ITSM platform to boost service delivery and quality to internal and external customers. ZithaKlinik launched an IT Optimisation by Process Management ITOP project. Exigo Consulting conducted an in-depth IT Infrastructure Library ITIL maturity assessment following ISO 15504 and customised ITIL training. ZithaKlinik deployed...
- Tags: Software, Business Process, Hewlett-Packard Co., Information Technology, HP ITSM Software, ITIL, It Services, Process Improvement, Service Level Management, Strategy, Quality, Business Operations, It Operations, It service Management, Management
- Case studies 2009-07-01
- HP IT Service Management Solution Provides Return on Investment Inside 18 Months at Austrian Airlines
- Austrian Airlines needed to enhance IT staff accountability, cut resolution times and generate cost savings. Austrian Airlines engaged HP ITSM Assessment Services to baseline current processes against industry best practices and identify gaps. HP Services developed a bespoke on-call automated helpdesk tool and transitioned Austrian Airlines over from the old...
- Tags: Service Management, Hewlett-Packard Co., ROI, HP IT Service Management Solution, Help Desk, Call Centers, It Services, Service Level Management, Roi/Tco, It Operations, It service Management, Finance, Managerial Accounting
- Case studies 2009-07-01
- Mission Accomplished for Customer Support Command Center
- A leading global manufacturer of high-technology products needed better insight to deliver on Service Level Agreements SLAs with enterprise customers worldwide. It needed to develop a continuous monitoring and reporting solution to help the customer support center achieve compliance with service-level agreements. It deployed IBM Cognos Now! solution provides hundreds...
- Tags: IBM Corp., Performance Management, Service Level Management, Call Centers, Human Resources, Workforce Management, It Operations, It service Management
- Case studies 2009-06-30
- All About Azure
- Azure, Microsoft's cloud-computing platform, is still a mystery to many Microsoft developers, customers, partners and even competitors. The final version of Azure is going to launch this fall -- with pricing, SLA terms and other details coming even sooner this summer. Now is the time to get...
- Tags: Platform, Mary Jo Foley, Microsoft Corp., Azure, Blogging, Service Level Management, Internet, It Operations, It service Management
- Webcasts 2009-06-09
- Honoring SLAs on Cloud Computing Services: A Control Perspective
- This work contains a short survey of recent results in the literature with a view to opening up new research directions for the problem of honoring SLAs on cloud computing services. This is a new problem that has attracted significant interest recently, due to the urgent need for providers to...
- Tags: SLA, Service Level Management, Cloud Computing, Virtualization, It Operations, It service Management, Hardware
- White papers 2009-06-09
- An Efficient Method for Service Level Agreement Assessment
- On-line end-to-end Service Level Agreement SLA monitoring is of key importance nowadays. For this purpose, recent researches have focused on measuring when possible, or estimating most of the times network Quality of Service QoS and performance parameters. Up to now, all the proposed solutions have the drawback of requiring a...
- Tags: SLA, Service Level Agreement Monitoring, Service Level Management, It Operations, It service Management
- White papers 2009-06-04
- TIBCO takes PaaS plus integration capabilities to global enterprises via their choice of clouds
- Combining platform as a service PaaS with a built-in ability to integrate and manage hybrid cloud deployments, TIBCO Software today threw its hat in the cloud computing ring by taking its middleware and Java development and deployment platforms to new heights. Coinciding with the JavaOne conference and...
- Tags: TIBCO Software Inc., PaaS, TIBCO Silver, Service-Oriented Architecture (SOA), Cloud Computing, Service Level Management, Middleware, Web Services, Enterprise Software, Software, It Operations, It service Management, Dana Gardner
- Blog posts 2009-06-03
- Mainframes provide fast-track access to private cloud benefits for enterprises, process ecosystems
- More evidence of the alignment between mainframes, mainframe automation and management, and cloud computing comes with today's announcement that CA has purchased key assets of Cassatt Corp., maker of service level automation and service level agreement SLA management software. by Dana Gardner
- Tags: SLA, Benefit, Mainframes, Service Level Management, Servers, Hardware, It Operations, It service Management, Dana Gardner
- Blog posts 2009-06-02
- HP Software Resolves End-User Problems at Major Turkish Telecommunications Company
- Turkcell wanted to monitor real-user experience, identify the cause of problems quickly and improve the availability and performance of business-critical applications. Turkcell realised it could not identify why two business-critical applications were problematic. They decided to migrate its legacy software to offerings within HP's BAC portfolio and deployed HP BAC...
- Tags: Software, Hewlett-Packard Co., Turkcell, Tools & Techniques, Performance Management, Service Level Management, Management, Human Resources, Workforce Management, It Operations, It service Management
- Case studies 2009-06-01
- Recovery Manager for Active Directory
- Recovery Manager for Active Directory™ offers an easy-to-use solution for fast, granular, online recovery of Active Directory AD in the event of inadvertent modification of AD due to software failure or human error. Recovery Manager helps to minimize downtime caused by corruption or improper modification of directory, configuration and Group...
- Tags: Microsoft Corp., ScriptLogic Corp., Microsoft Windows Active Directory, Microsoft Windows, Directory Services, Service Level Management, Operating Systems, Enterprise Software, Software, It Operations, It service Management
- Download resources 2009-05-26
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When you transition from your existing Red Hat environment to SUSE Linux Enterprise from Novell, you can recognize dramatic cost savings, perhaps as much 50%
Doc delivers the scoop on today's enterprise content management, printer maintenance, and all other issues related to document management. It's the DocuMentor Blog.
Read about top issues IT decision-makers face every day, plus get cost-effective solutions to real-life IT problems.
The Business Essentials Guide provides you useful tools and templates to help grow your business and save you time with automated shipping solutions.
