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Amazon S3 web services down. Bad, bad news for customers.: Update 12/16/08, 2:30PM EST: Nick Carr wrote a good post-mortem. So did Larry Dignan. Update 12/16/08, 11:00AM EST: Amazon reports the cause of the problem: Early this morning, at 3:30am PST, we started seeing elevated levels of authenticated requests from multiple users in one of our...; Tags: S3 Inc., Web Service, Amazon.com Inc., PST, Blogging, Software As A Service (SaaS), Service Level Management, Web Services, Security, Internet, Emerging Technologies, It Operations, It service Management, Enterprise Software, Software, Michael Krigsman; Blog posts 2008-02-15
Rapid Functionality Updates With Higher ROI Through Dedicated ODC for the World's Largest e-Marketplace: The client is the world's largest online retailer with over USD 6 billion of revenue in 2006, 240+ million registered users, and 649,000 online stores worldwide selling over 50,000 categories of merchandise. The major challenges included: parallel development on the same source code; seamlessly integrating the code developed by different...; Tags: MindTree Consulting, Team, E-marketplace, ROI, Team Management, Roi/Tco, Service Level Management, E-business/E-Commerce, Management, Finance, Managerial Accounting, It Operations, It service Management, Internet; Case studies 2008-01-24
ITIL® Service Manager Certification Boot Camp: View Available Dates and Locations Delve into the detailed process descriptions, practical implementation and improvement issues, and organizational challenges of smooth IT Service Management and Delivery in a practical, case study-oriented setting. This intensive course is designed to help IT Service Managers gain a deeper ...; Tags: Certification, Information Technology, ITIL, Service Level Management, It Services, Process Improvement, Strategy, It Operations, It service Management, Quality, Business Operations, Management; Training 2008-01-01
FTOS: A Modular Switch/Router OS Optimized for Resiliency & Scalability: As Ethernet switch/routers continue to scale in terms of link speed and port density, device resiliency is becoming an indispensable system attribute. For example, high degrees of traffic aggregation mean that even short periods of interrupted operation can disrupt a large number of traffic flows and user/subscribers, potentially violating numerous...; Tags: Force10 Networks Inc., Scalability, Ethernet, Service Level Management, Network Technology, Networking, It Operations, It service Management; White papers 2008-01-01
HP ITSM Race to Results Simulation: Fun Way to Learn About ITIL V3 (Long): Who says learning about IT Service Management SM can't be fun? This webcast shows how this engaging simulation is the best tool to increase involvement, commitment, and enthusiasm.; Tags: Hewlett-Packard Co., Service Level Management, It Services, ITIL, It Operations, It service Management; Webcasts 2007-12-01

IBM takes the computing cloud corporate; What cloud will you trust?: IBM on Thursday unveiled "Blue Cloud," a corporate cloud computing bundle of services for data centers. With the move Big Blue is following the path blazed by Amazon and other cloud services. IBM's advantage: It has enterprise relationships in place and may have an edge on other rivals. While...; Tags: Microsoft Corp., Computing, IBM Corp., Blue Cloud, Service Level Management, It Operations, It service Management, Larry Dignan; Blog posts 2007-11-15
SAP SRM, another brick from the wall: The contrast could not be more stark between yesterday's launch of Coupa's Amazon-hosted SaaS e-procurement system and SAP's decision on Friday to cancel the upcoming release of its spend management product. Another beneficiary of SAP's misfortune is SaaS vendor Ketera, which earlier this month added a new supplier management application...; Tags: SAP AG, Amazon.com Inc., Wall, Coupa, Ketera, Amazon Web Services, Service Level Management, Software As A Service (SaaS), It Operations, It service Management, Emerging Technologies, Phil Wainewright; Blog posts 2007-10-23
On-demand software squared: Coupa launches SaaS e-procurement system running on Amazon's EC2 service: Coupa will launch an on-demand e-procurement software suite on Monday that is built on Amazon's Elastic Compute Cloud Web service. For those keeping score at home that makes the Coupa suite an on-demand service running on an on-demand service. The launch also makes Coupa one of Amazon's early corporate...; Tags: Software, SLA, Software-as-a-service, E-procurement, On-demand, Amazon.com Inc., Pricing Strategy, Service, Coupa, Enterprise Class Uptime, Purchasing & Procurement, Service Level Management, Business Operations, It Operations, It service Management, Larry Dignan; Blog posts 2007-10-19
Normann's Crane 2.0 Operationalising Service Systems Co-Design: Service development and delivery is by its very nature an activity that requires cooperation between suppliers and customers. This cooperation does not imply or require parity between the parties. In any such relationship parties divide responsibilities based on a perception of self-competency and subsequent economic value. This is not always...; Tags: Hewlett-Packard Co., Normann, Business Structures, Service Level Management, Finance, It Operations, It service Management; White papers 2007-10-10
Amazon S3 service promises 99.9 percent uptime: Amazon's S3 storage service is growing up and adopting a Service Level Agreement SLA. In a blog post, Amazon Web Services AWS detailed its SLA, which defines a minimum level of performance and imposes penalties if S3 all resources doesn't deliver. Amazon noted that formalizing the SLA was the...; Tags: S3 Inc., SLA, Amazon.com Inc., Uptime, Service Level Management, It Operations, It service Management, Larry Dignan; Blog posts 2007-10-09
Amazon sheds light on Dynamo: Werner Vogels, CTO of Amazon, is outlining details of "Dynamo," an internal operating system that runs the e-commerce giant's storage system. In a post, Vogels said Dynamo will be detailed at the Operating Systems conference in a paper PDF. Here's his description: Dynamo...; Tags: SLA, Amazon.com Inc., Technology, Dynamo, Techmeme, Service Level Management, Service-Oriented Architecture (SOA), Storage, Data Centers, It Operations, It service Management, Web Services, Enterprise Software, Software, Hardware, Data Management, Larry Dignan; Blog posts 2007-10-03
HP Storage Essentials SRM Software IT Infrastructure Library (ITIL) - Based Approach to Help Achieve IT Service Management (ITSM) for Storage Infrastructure White Paper: According to a Gartner estimate, adopting IT Service Management ITSM principles could reduce annual IT expenditures related to Total Cost of Ownership TOC by as much as 48%. Clearly, managing IT as a business asset has considerable upside potential. HP is in the forefront of adopting ITSM principles. This white...; Tags: Hewlett-Packard Co., Information Technology, Storage, ITIL, Service Level Management, It Services, It Operations, It service Management; White papers 2007-10-01
Driving Business Value With Insight From the Tivoli Technical Community: IT service management professionals have a significant challenge to face. They are required by Senior Management to align IT goals with the business; however, they are often missing the necessary tools to carry out this important request. An enterprise may have embraced the philosophy of ITIL and have groups handling...; Tags: Decision Support, IBM Corp., Data Mining, Tools & Techniques, Change Management, ITIL, It Services, Service Level Management, Databases, Enterprise Software, Software, Data Management, Management, It Operations, It service Management; White papers 2007-10-01
Increase Customer Retention through Proactive SLA Management: View this Webcast as two top technology experts describe how SLAs are affecting today's IT landscape - and how they will change tomorrow's. After a broad look at SLAs and how they're being used, this Webcast focuses on three of the critical concerns that must be addressed when developing an...; Tags: It Operations, It service Management, Service Level Management, Sterling Commerce, SLA; Webcasts 2007-09-27
Managing and Monitoring a Primary Wireless Network: Intel IT designed a highly automated approach to managing an enterprise primary wireless LAN, with a focus on service level management and monitoring. Our design includes a controller-based architecture, centralized management, template-based configuration, and a redundant, self-healing network. We closely monitor network health to detect and fix problems before they...; Tags: Network, Monitoring, Health Care, Intel Corp., Wireless Network, Service Management, Service Level Management, Vertical Industries, LANs, Wi-Fi, Benefits, Healthcare, Wireless, Networking, It Operations, It service Management, Enterprise Software, Software, Human Resources; White papers 2007-09-05
IT Service Management: Is it now too important to leave to the IT department alone?: IT service management solutions can help you become more focused on the business needs necessary to facilitate speed-to-market, flexibility, control, and improved efficiency. These benefits can then help enable your business to compete more effectively in the marketplace.; Tags: Information Technology, IBM Corp., Service Level Management, It Services, Strategy, It Operations, It service Management, Management; White papers 2007-09-01
Leveraging ITIL Business Simulations for ITSM Success: Many IT departments seek to align their IT Service Management ITSM activities with the Information Technology Infrastructure Library ITIL best practices framework. ITIL business simulations can be leveraged to accelerate the progress of an ITIL initiative. Simulations enable participants to test and apply new ideas and skills in a safe...; Tags: Information Technology, Computer Associates International Inc., ITIL, Service Level Management, It Services, Process Improvement, Strategy, It Operations, It service Management, Quality, Business Operations, Management; White papers 2007-09-01
Make Composite Business Services Adaptable With Points of Variability, Part 5: Using WebSphere Service Registry and Repository: As the adoption of SOA in an enterprise grows, so does the complexity around managing a multitude of both new and old services in the SOA environment. Companies develop new services in house, outsource, or buy service implementation from ISVs or partners. The number of services and the variety of...; Tags: Registry, IBM WebSphere, Service, Service-Oriented Architecture (SOA), Web Services, Service Level Management, Middleware, Enterprise Software, Software, It Operations, It service Management; White papers 2007-08-14
The Five Critical SLA Questions: What You Need to Know Before You Define Your Managed File Transfer Service Level Agreements: A Service Level Agreement SLA is a formal, negotiated agreement that spells out the level of service that will be delivered from a service provider to its customer. In this way it is both a commitment and a score card. You know the definition. But are you...; Tags: SLA, Service Level Management, It Operations, It service Management; White papers 2007-08-01
Ulysses (zip): The Ulysses CRM Suite is a comprehensive and proven solution for organisations that have a contractual commitment or SLA Service Level Agreement to support their customers. Ulysses is ideally suited to small and medium sized service orientated organisations. Service management features includes Contract management, Scheduling, Escalation, SLA monitoring, Billing and...; Tags: SLA, Service Management, Ulysses CRM Suite, Ulysses, Service Management Feature, Service Level Management, Sales Force Automation (SFA), It Services, It Operations, It service Management, Enterprise Software, Software; Software downloads 2007-07-30