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- Shouldn’t services firms have their own ERP?
- I caught up this week with Morris Panner, CEO of OpenAir now part of NetSuite. One aspect of our wide-ranging conversation concerned the continuing evolution of businesses, the economy, etc. towards a greater services orientation. Drawing on that, we discussed how services firms need their own version of ERP. ...
- Blog posts 2009-09-25
- Service firms to struggle in 2009
- Big and Small, Local or International - Operational Excellence a Global Mandate The big news this weekend was that U.S. manufacturing had plunged in December to the lowest level since 1980 and that new factory orders fell to a 60 year low. The outlook outside the U.S....
- Blog posts 2009-01-05
- Hunker down or flourish - The choice of today's service groups
- Lots of free advice for service firms in a tough economy Recently, I completed a PowerPoint deck on a subject that I’ve lived through a couple of times in my career: how should a services firm navigate a tough economy. I presented that material in a webinar...
- Blog posts 2008-12-12
Additional Resources
- Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management
- Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens of thousands of documents and businesses are facing exponential growth in the amount and types of communications, driving the need...
- Webcasts 2009-11-06
- 32bit Service Monitor 09.11.01 (Windows)
- Monitor Internet Services and alert user with a verity of methods if down. Always know whether or not your web site or other network services are up or down with 32bit Service Monitor. 32bit Service Monitor will check your site as often as you have configure it to. If your...
- Software downloads 2009-11-02
- Midwest tech firm now wind driven
- Other World Computing OWC is in McHenry County, Illinois, and now their power comes from the wind. OWC claims the title of "first 100 percent on-site wind powered technology manufacturer/distributor in the U.S." It's using Vestas-made wind turbines for all its daily electricity needs. ...
- Blog posts 2009-10-26
- Samsung Moment (Sprint)
- In case you haven't noticed, the Google Android dam has broken. For almost a year HTC was the only manufacturer to offer handsets with the operating system, but in the past month, Motorola and Samsung almost fell over each other to offer Android smartphones of their own. Moto gave us...
- Product reviews 2009-10-22
- Nook Clarified: Really solid progress for e-readers
- Yesterday, I posted a long analysis of what I thought was right and strangely wrong about the Barnes & Noble Nook. Matt Miller today got a clarification about my main concern, which was that Barnes & Noble seemed to have said, according to several published reports, that Wi-Fi would work...
- Blog posts 2009-10-21
- EvriChart: A Linux Success Story
- Tony Maro, CIO of EvriChart, a hospital records management and archiving business, successfully migrated his company's Windows-based line of business document management extranet application and his employees' 40-odd Windows-based desktops to a 100 percent Linux-based server and desktop infrastructure. Jason Perlow interviews Tony Maro, CIO...
- Blog posts 2009-10-20
- Demand this from software vendors
- I was getting a briefing last week from a software executive. We got to a point in the conversation where the discussion was focusing on existing products. I moved the conversation to a different space, though. If you're getting a pitch from a vendor, you should move the conversation, too!...
- Blog posts 2009-10-20
- How did IT fall so far behind the tech curve?
- Okay, butThey also go out and buy their own servers with some hidden budget line, then try to foist maintenance off on the CIO. And then we try to integrate the data - and the data isn't theirs, it's critical to the health, even survival, of the enterprise.Yes, we...
- Discussion threads 2009-10-19
- How did IT fall so far behind the tech curve?
- Information technology departments are overloaded, missing the consumerization wave, and failing to use new developments to cut their budgets. Those are some of the takeaways from a Gartner presentation at the IT Symposium in Orlando. The spiel by Gartner analysts David Mitchell Smith and Tom Austin revolves...
- Blog posts 2009-10-19
- Two Views of the Software Market
- A Bridge Too Far? In a blogger briefing this week at SAP’s TechEd, SAP CTO, Vishal Sikka, drew a chart of the application software market and what new areas of technology are of interest to the firm. I’ve tried to reproduce his freehand drawing into the following...
- Blog posts 2009-10-16
- What makes Microsoft's SharePoint tick?
- Make a post explaining what SharePoint is...As you said, it is a complex product. I remember when Lotus Notes came out, it was difficult to pin it to a traditional category - what IS it? SharePoint may have some of the same issues of perception.What is SharePoint:There are 2 SharePoint?s,...
- Discussion threads 2009-10-16
- Customer Intimacy wins in SAP SI's and Channel Partners
- Yesterday, several bloggers at the SAP TechEd conference in Phoenix had an opportunity to speak with Zia Yusuf, EVP, Global Ecosystem & Partner Group of SAP. I asked Zia what characteristics typify the best SAP partners. He rattled off five qualities that the best systems integrators and...
- Blog posts 2009-10-14
- TechGuard keeps spam and botnets at bay with one-click, enterprise-level security for SMBs, SOHOs
- One of the most difficult things for a small or medium business to do is set up a security scheme that's effective, affordable and intelligible to the average employee. Chesterfield, Mo. and Baltimore, Md.-based TechGuard is attempting to address that problem by bringing its enterprise and government-level...
- Blog posts 2009-10-13
- SMART Selling in the SaaS world
- What we all could learn from Sonar6 Post #3 from the HR Technology show SaaS software as a service is supposed to cost less. At least that’s what all the vendors tell me. It’s also supposed to be easier to use and easier to...
- Blog posts 2009-10-09
- Time for Palm to give up the iTunes sync nonsense!
- Apple is leveraging the monopolyYou got your guys crossed1If M$ would do anything similar there would be a revolt.We need to be consistent and call out the bad guy: Apple.palm is wrongpalm could simply use the xml file of the itunes library apple has been providing for years for interoperability...
- Discussion threads 2009-10-07
- The troubling thoughts re: outsourcing
- Watch this space for future problems! There’s a lot going on in the outsourcing world lately. Things like: - Perot Data Systems being acquired by Dell - ACS getting bought by Xerox Add to these deals,...
- Blog posts 2009-10-05
- PC vs. Mac: It's not zero sum
- Or...In 85% of cases the Mac is a secondary PC to a Windows OEM machine.And, of course, that doesn't include the Mac users who use Windows on their Macs rather than a separate Windows box. See, you can cut statistics any way you want.Macs are PC'sA better question would have...
- Discussion threads 2009-10-05
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