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- Shouldn’t services firms have their own ERP?
- I caught up this week with Morris Panner, CEO of OpenAir now part of NetSuite. One aspect of our wide-ranging conversation concerned the continuing evolution of businesses, the economy, etc. towards a greater services orientation. Drawing on that, we discussed how services firms need their own version of ERP. ...
- Tags: Staffing, ERP, Services Firm, Service Firm, Enterprise Resource Planning (ERP), Sales Strategy, Enterprise Software, Software, Sales, Brian Sommer
- Blog posts 2009-09-25
- Service firms to struggle in 2009
- Big and Small, Local or International - Operational Excellence a Global Mandate The big news this weekend was that U.S. manufacturing had plunged in December to the lowest level since 1980 and that new factory orders fell to a 60 year low. The outlook outside the U.S....
- Tags: India, Service Firm, Benefits, Operational Accounting, Human Resources, Finance, Brian Sommer
- Blog posts 2009-01-05
- Hunker down or flourish - The choice of today's service groups
- Lots of free advice for service firms in a tough economy Recently, I completed a PowerPoint deck on a subject that I’ve lived through a couple of times in my career: how should a services firm navigate a tough economy. I presented that material in a webinar...
- Tags: Recession, Service Group, Service Firm, Professional Development, Business Services, Operational Accounting, Career, Finance, Brian Sommer
- Blog posts 2008-12-12
Additional Resources
- True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach
- Ensure your service provider's convergence strategy meshes with your enterprise network needs. Respected consulting firm Stratecast, a division of Frost & Sullivan, outlines the six customer-centric attributes that should be at the heart of you're your service provider's approach to convergence. Those attributes are: Multiple network...
- Tags: Service Provider, Enterprise Network, Convergence, Business Services
- White papers 2009-11-19
- More evidence of the coming collision between home broadband and the smart grid
- Collision?Not the word I would have used.In any event, I think this is a positive and necessary direction to go. In order to manage more diversified, less dependable/consistent sources of energy, the demand side HAS TO be managed. Without it, we are just setting ourselves up for a lot of...
- Tags: TELECOMMUNICATIONS, collision, home broadband, grid, smart grid
- Discussion threads 2009-11-16
- Did Microsoft Windows 7 download tool violate the GPL?
- ProbablyA microsoft programmer probably used code he found in the net(IE code-plex...) instead of developping his own code...At school the programmer would have failed his course, here MS will face, once aggain, the wrath of Stallman's little cultists.if true they should get penalize ntnt It was a CodePlex project?Well...
- Tags: OPEN SOURCE, Microsoft Windows 7, tool, Microsoft Windows, Microsoft Corp., GPL
- Discussion threads 2009-11-10
- Health reform now in Senate hands
- RE: Health reform now in Senate handsThis bill mandates individuals to purchase health care. If they refuse, they get fined or go to jail. Blatantly unconstitutional... when will America say "enough is enough" with these idiots in Washington defecating all over the Constitution? The problem with...
- Tags: Vertical industries, Benefits, Abortion, cAO, Obamacare, health care, Health Reform, U.S. Senate, abortion
- Discussion threads 2009-11-09
- Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management
- Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens of thousands of documents and businesses are facing exponential growth in the amount and types of communications, driving the need...
- Tags: Pitney Bowes Inc., Customer Experience, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Webcasts 2009-11-06
- 32bit Service Monitor 09.11.01 (Windows)
- Monitor Internet Services and alert user with a verity of methods if down. Always know whether or not your web site or other network services are up or down with 32bit Service Monitor. 32bit Service Monitor will check your site as often as you have configure it to. If your...
- Tags: Monitor, Microsoft Windows, Site, ElectraSoft, Monitors & Displays, Internet, Hardware, Components
- Software downloads 2009-11-02
- Energy Monitoring Firm Saves Money, Scales Business With Hosted Computing Platform
- Advanced Telemetry develops systems to help businesses monitor and control energy usage, onsite or via the Internet. The company employees 22 people. Advanced Telemetry needed a cost-effective way to scale its computing power, improve service, and maintain a rich and engaging user experience. Advanced Telemetry used Visual WebGui from Gizmox...
- Tags: Monitoring, Advanced Telemetry, Internet, Cloud Computing, Microsoft Windows, Virtualization, Monitors & Displays, Operating Systems, Software, Hardware, Components
- Case studies 2009-11-01
- Midwest tech firm now wind driven
- Other World Computing OWC is in McHenry County, Illinois, and now their power comes from the wind. OWC claims the title of "first 100 percent on-site wind powered technology manufacturer/distributor in the U.S." It's using Vestas-made wind turbines for all its daily electricity needs. ...
- Tags: Turbine, Other World Computing, Other World Computing HQ, Telecom & Utilities, Harry Fuller
- Blog posts 2009-10-26
- Samsung Moment (Sprint)
- In case you haven't noticed, the Google Android dam has broken. For almost a year HTC was the only manufacturer to offer handsets with the operating system, but in the past month, Motorola and Samsung almost fell over each other to offer Android smartphones of their own. Moto gave us...
- Tags: Telecom & Utilities, Cellular phones, slider mechanism, Sprint Communications, Samsung Moment, Samsung Electronics Co. Ltd.
- Product reviews 2009-10-22
- Nook Clarified: Really solid progress for e-readers
- Yesterday, I posted a long analysis of what I thought was right and strangely wrong about the Barnes & Noble Nook. Matt Miller today got a clarification about my main concern, which was that Barnes & Noble seemed to have said, according to several published reports, that Wi-Fi would work...
- Tags: E-reader, Barnes & Noble Inc., Wireless LANs, Wireless And Mobility, Mitch Ratcliffe
- Blog posts 2009-10-21
- EvriChart: A Linux Success Story
- Tony Maro, CIO of EvriChart, a hospital records management and archiving business, successfully migrated his company's Windows-based line of business document management extranet application and his employees' 40-odd Windows-based desktops to a 100 percent Linux-based server and desktop infrastructure. Jason Perlow interviews Tony Maro, CIO...
- Tags: Desktop, Hospital, Imaging, Health Care, Server, Computer, Linux, Microsoft Windows, Document Management, Operating Systems, UNIX, Open Source, Software, Enterprise Software, Finance, Managerial Accounting, Jason Perlow
- Blog posts 2009-10-20
- Demand this from software vendors
- I was getting a briefing last week from a software executive. We got to a point in the conversation where the discussion was focusing on existing products. I moved the conversation to a different space, though. If you're getting a pitch from a vendor, you should move the conversation, too!...
- Tags: Software, Vendor, Customer, Sales Strategy, Sales Force Management, Tools & Techniques, Sales, Management, Brian Sommer
- Blog posts 2009-10-20
- Cash Handling Firm Uses Mobile Applications to Deliver Data to Customers and Their Banks
- To boost service, Loomis Armored US had to improve the flow of cash information among Loomis, its customers, and their banks. The company chose devices running the Windows Mobile 6.1 operating system for messengers to send data to the data center where customers and their banks can access it. In...
- Tags: Bank, Mobile, Customer, Mobile Application, Mobile Operating Systems, Financial Services, Data Centers, Microsoft Windows, Mobile Applications, Operating Systems, Handhelds, Wireless And Mobility, Finance, Storage, Hardware, Data Management, Software
- Case studies 2009-10-20
- How did IT fall so far behind the tech curve?
- Okay, butThey also go out and buy their own servers with some hidden budget line, then try to foist maintenance off on the CIO. And then we try to integrate the data - and the data isn't theirs, it's critical to the health, even survival, of the enterprise.Yes, we...
- Tags: Strategy, Virtualization, cloud computing, Regulatory compliance, Marketing Guy, information technology
- Discussion threads 2009-10-19
- How did IT fall so far behind the tech curve?
- Information technology departments are overloaded, missing the consumerization wave, and failing to use new developments to cut their budgets. Those are some of the takeaways from a Gartner presentation at the IT Symposium in Orlando. The spiel by Gartner analysts David Mitchell Smith and Tom Austin revolves...
- Tags: Information Technology, Gartner Inc., Information Technology Department, Discontinuity, Strategy, Management, Larry Dignan
- Blog posts 2009-10-19
- Two Views of the Software Market
- A Bridge Too Far? In a blogger briefing this week at SAP’s TechEd, SAP CTO, Vishal Sikka, drew a chart of the application software market and what new areas of technology are of interest to the firm. I’ve tried to reproduce his freehand drawing into the following...
- Tags: ERP, Vishal Sikka, S-curve, Enterprise Resource Planning (ERP), Enterprise Software, Software, Brian Sommer
- Blog posts 2009-10-16
- What makes Microsoft's SharePoint tick?
- Make a post explaining what SharePoint is...As you said, it is a complex product. I remember when Lotus Notes came out, it was difficult to pin it to a traditional category - what IS it? SharePoint may have some of the same issues of perception.What is SharePoint:There are 2 SharePoint?s,...
- Tags: Content management, Groupware, Collaboration, Enterprise software, Microsoft Corp., Microsoft SharePoint
- Discussion threads 2009-10-16
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