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- OpenAir Leadership Summit
- Maturity of Great Service Leaders At the recent OpenAir Leadership Summit, I had the pleasure of speaking with a number of service industry professionals. I also got to share speaking responsibilities with service industry experts David Maister (of “Strategy and the Fat Smoker†and other books) and...
- Tags: Balance Sheets, Brian Sommer, Finance, Financial Accounting, Financial Statements, Leader, Leadership, Management, OpenAir Inc., Service Executive, Skill, Team, Team Management, Training
- Blog posts 2008-10-22
Additional Resources
- The Enterprise 2.0 Value Propositions Agenda
- Time is Money: Where's the Beef? The now biannual US 'Enterprise 2.0' conference is a wrap, but disappointingly there is still little business understanding of what the term means or what the value propositions and benefits are. The general 2.0 suffix is well understood by technology...
- Tags: Collaboration, Enterprise 2.0, Conference, E2.0, Susan Scrupski, Oliver Marks
- Blog posts 2009-11-05
- Figuring the value of software
- Phil Wainewright's discussion about the cost of running highly scalable SaaS applications like SuccessFactors comes at the right time. He says: Speaking in the opening keynote of SIIA OnDemand in San Jose this morning, SuccessFactors CEO Lars Dalgaard let slip a statistic that set several...
- Tags: Software, Software-as-a-service, SuccessFactors Inc., SAP AG, Phil Wainewright, Software As A Service (SaaS), Managed Hosting, Cloud Computing, Emerging Technologies, Dennis Howlett
- Blog posts 2009-11-02
- Apple releases iTunes 9.0.2, kills Palm Pre sync ... again
- Round up the executive and throw them in jailApple's behavior is simply unacceptable.Palm... Shakes HeadNote to Palm: Make a Front end that uses the iTunes DB or quit trying to keep hacking. It is REALLY stupid. A) You will never keep ahead of this.B) Even if you keep fixing it,...
- Tags: Digital music, Digital media, Smart phones, Apple Inc., Palm Inc., Apple iTunes, Palm Pre
- Discussion threads 2009-10-29
- Demand this from software vendors
- I was getting a briefing last week from a software executive. We got to a point in the conversation where the discussion was focusing on existing products. I moved the conversation to a different space, though. If you're getting a pitch from a vendor, you should move the conversation, too!...
- Tags: Software, Vendor, Customer, Sales Strategy, Sales Force Management, Tools & Techniques, Sales, Management, Brian Sommer
- Blog posts 2009-10-20
- Application performance can't be maximized in the dark
- When optimizing and managing how applications perform ? from the eyes of the user ? IT teams need light shed onto the actual trouble spots says OpTier's Motti Tal. Commentary - Sometimes, when end users experience application trouble, response times degrade slowly. Other times, applications seem to turn off...
- Tags: Performance, Monitoring, Application Performance, Response Time, Storage, Hardware, applications, database, Motti Tal OpTier, Special to ZDNet, Motti Tal OpTier, Special to ZDNet
- News items 2009-10-20
- AT&T encourages employees to speak out against net neutrality
- AT&T's top policy exec - aka lobbyist - has turned to AT&T employees for a last-chance campaign to flood the FCC with anti-net neutrality messages. In a memo that's starting to circulate around the Internet, Senior Executive VP Jim Cicconi tells encourages the employees, their friends and family to "join...
- Tags: FCC, AT&T Corp., Net Neutrality, Cicconi, Federal Government, Government, Sam Diaz
- Blog posts 2009-10-20
- Customer Intimacy wins in SAP SI's and Channel Partners
- Yesterday, several bloggers at the SAP TechEd conference in Phoenix had an opportunity to speak with Zia Yusuf, EVP, Global Ecosystem & Partner Group of SAP. I asked Zia what characteristics typify the best SAP partners. He rattled off five qualities that the best systems integrators and...
- Tags: Customer, SAP AG, Firm, Channel Partner, Business Services, Strategy, Supply Chain, Product Development, Management, Business Operations, Research & Development, Brian Sommer
- Blog posts 2009-10-14
- Oracle OpenWorld 2009 - Social CRM Technology Rears an Actual Head
- I am almost always in awe of Oracle OpenWorld. The scope of this conference is spectacular. Can you imagine an event that the attendance is down to 37,000 attendees? Actually, that puts me in awe of their event planners more than even the event. How in the name of whoever...
- Tags: Oracle Corp., Siebel Systems Inc., CRM, Anthony Lye, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-10-14
- SMART Selling in the SaaS world
- What we all could learn from Sonar6 Post #3 from the HR Technology show SaaS software as a service is supposed to cost less. At least that’s what all the vendors tell me. It’s also supposed to be easier to use and easier to...
- Tags: Software-as-a-service, Katherine Jones, Software As A Service (SaaS), Managed Hosting, Cloud Computing, Sales Strategy, Emerging Technologies, Sales, Brian Sommer
- Blog posts 2009-10-09
- Two Perspectives of the HR Technology show
- Some positive surprises - strong attendance Last week, Dr. Katherine Jones and I attended the HR Technology show. Katherine is one the best known HR analysts out there and covered the space for Aberdeen Group for a number of years. Together, we sat down with 21...
- Tags: Human Resources Inc., Katherine, Herewith, HR Tech, Brian Sommer
- Blog posts 2009-10-07
- HTC Imagio (Verizon Wireless)
- Verizon Wireless' V Cast video and music service bundle has long been a staple feature of its high-profile feature phones, like the LG enV Touch and the Samsung Rogue for example. But it is typically lacking in Verizon's smartphone offerings, so as not to detract from the smartphone's more business-friendly...
- Tags: Keyboards, Monitors & displays, Corporate communications, Smart phones, Cellular phones, screen real estate, Verizon Wireless, HTC Imagio, High Tech Computer Corp.
- Product reviews 2009-10-06
- The troubling thoughts re: outsourcing
- Watch this space for future problems! There’s a lot going on in the outsourcing world lately. Things like: - Perot Data Systems being acquired by Dell - ACS getting bought by Xerox Add to these deals,...
- Tags: Solution, BPO, Outsourcing Company, Customer, BPO Deal, Business Process Outsourcing (BPO), Outsourcing, It Services, Managed Hosting, It Operations, Business Operations, Outsourcing & Subcontracting, Brian Sommer
- Blog posts 2009-10-05
- Seven ways companies go wrong with SOA
- Remember, SOA is a journey, not a quick overnight fix. It's a transformative process that your organization will follow for the long run. A few years back, I put together a list of where companies appeared to be steering in the wrong direction in terms of...
- Tags: SOA, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software, Joe McKendrick
- Blog posts 2009-09-30
- Montana Tests Unified Communications to Boost Responsiveness to Citizens, Cut Costs
- The highly dispersed nature of state government offices and other facilities throughout Montana makes communication there a challenge. So, the state is responding by adopting communications of all types - and unifying them with a single technology backbone that makes them "Realistic and manageable for them," according to a state...
- Tags: Citizens LLC, Telephony, Unified Communications, IP Telephony, Montana, E-mail, Web Conferencing, VOIP, Telecommuting, Microsoft Windows Active Directory, Telecommunications, Instant Messaging, Collaboration, Online Communications, Internet, Networking, Human Resources, Workforce Management, Directory Services, Enterprise Software, Software
- Case studies 2009-09-23
- Republicans rail against FCC's new net rules
- How They RollThis is just how the GOP rolls. When Bill Clinton left office we were number one or two in broadband. Now we're down around 17 behind some Eastern European countries. The GOP keeps saying they're about competition, but they keep passing bills to stifle real competition. Sort of...
- Tags: Federal government, FCC, GOP, U.S. Congress
- Discussion threads 2009-09-22
- Dell and Perot: What this means
- Look at more than the upside to any acquisition Dell and Perot are getting married. This acquisition puts approximately 23,000 Perot services employees in with Dell. (see Larry Dignan's detailed post on the transaction ) (here's an InfoWorld post, too) From the macro view,...
- Tags: Acquisition, Dell Computer Corp., Perot, Mergers & Acquisitions, Corporate Law, Investment, Finance, Business Operations, Brian Sommer
- Blog posts 2009-09-21
- Dell to buy Perot Systems for $3.9 billion
- Dell says it has agreed to buy the IT services company Perot Systems for about $3.9 billion as it looks to expand beyond the PC business. The Round Rock, Texas-based Dell said Monday that it will offer $30 per share in cash for Perot, which is based...
- Tags: Dell Computer Corp., Perot Systems Corp., It Services, Corporate Governance, Mergers & Acquisitions, Business Operations, Corporate Law, Investment, Finance, Andrew Nusca
- Blog posts 2009-09-21
- AT&T: 'Over the hump' of quality of service problems?
- AT&T is "definitely on the uptrend" on quality of service improvements and should be "over the hump" by the end of the year, said an AT&T executive. John Stankey, President & CEO, AT&T Operations, made the comments at the Bank of America Merrill Lynch 2009 Media, Communications...
- Tags: QoS, AT&T Corp., HSPA, Larry Dignan
- Blog posts 2009-09-09
- Not your father's tech school
- Recently, I've had the opportunity to visit our local vacational/technical school several times. When I was a kid, the voc tech school was only for dropouts, burnouts, and pregnant girls, with the occasional budding mechanic thrown in for good measure. This couldn't be further from the case now...
- Tags: School, Clinical Trial, Tech School, Healthcare, Christopher Dawson
- Blog posts 2009-09-09
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