<![CDATA[service desk Resources | ZDNet]]> en-us <![CDATA[Jet Service Desk 1.62 (Windows)]]> Sun, 29 Nov 2009 00:00:00 -0800 <![CDATA[Service Desk Ticket Tracking System 2.5.4 (Windows)]]> Tue, 17 Nov 2009 00:00:00 -0800 <![CDATA[Saudi Agency Improves Service Reliability With Centralized Service Desk]]> Tue, 01 Sep 2009 00:00:00 -0700 <![CDATA[Service Level Management: Mastering Concepts & Strategies]]> Tue, 11 Aug 2009 00:00:00 -0700 <![CDATA[Cuba Server for Remedy (TAPI) 1.3.2.4 (Windows)]]> Thu, 16 Jul 2009 00:00:00 -0700 <![CDATA[Hardware Inspector Service Desk 1.0 (Windows)]]> Sat, 20 Jun 2009 00:00:00 -0700 <![CDATA[What's New in BMC Remedy Service Desk 7.5]]> Wed, 13 May 2009 00:00:00 -0700 BMC BMC <![CDATA[BMC Service Desk Express]]> Thu, 30 Apr 2009 00:00:00 -0700 BMC BMC <![CDATA[IgnitionDesk 2.2.0.0 (Windows)]]> Sat, 14 Mar 2009 00:00:00 -0700 <![CDATA[How to Create an ITIL Service Desk and Incident Management Process]]> Sat, 01 Nov 2008 00:00:00 -0700 <![CDATA[Vyom Labs Case Study: One of the Largest Banks in UAE]]> Mon, 15 Sep 2008 00:00:00 -0700 BMC BMC <![CDATA[University Closes Information Gap With BMC Service Desk Express Suite]]> Thu, 01 May 2008 00:00:00 -0700 BMC BMC <![CDATA[Splunk adds change-management and Windows support to IT search software]]> Tue, 29 Apr 2008 07:58:09 -0700 <![CDATA[What's New in BMC Service Desk Express Suite 9.6]]> Tue, 12 Feb 2008 00:00:00 -0800 BMC BMC <![CDATA[ITIL® v2 Practitioner: Support and Restore Management]]> Tue, 01 Jan 2008 00:00:00 -0800 <![CDATA[DANONE Reduces Rollout Time for BMC Service Desk Express by 66 Percent With BMC Alignability for Service Desk Express]]> Tue, 01 Jan 2008 00:00:00 -0800 BMC BMC <![CDATA[Service Desk Efficiency Through Self-Service]]> Wed, 17 Oct 2007 00:00:00 -0700 BMC BMC <![CDATA[ServiceDesk Optimisation: The Role of Asset Discovery]]> Fri, 15 Jun 2007 00:00:00 -0700 <![CDATA[Improve the Efficiency of Your Service Desk]]> Mon, 04 Jun 2007 00:00:00 -0700 BMC BMC <![CDATA[Indian Insurance Firm Decreases Time to Incident Resolution by 40% With ITIL Incident and Problem Management Best Practices.]]> Fri, 01 Jun 2007 00:00:00 -0700